Sunder Premanayagam has over 10 years of experience in operations and process management, corporate and financial institution cash management, and management information systems (MIS) reporting. He is currently a Senior Process Associate at The Royal Bank of Scotland Group in Mumbai, where he manages cash management services, implements processes, and prepares various reports and dashboards. Previously, he worked at Citigroup Global Services as a Senior Associate, where he specialized in cash management products and handled funds transfers and inquiries.

1. SUNDER PREMANAYAGAM Mob No.: +91 9833020350 E-Mail: sunder.premanayagam@gmail.com
+91 9967769929 E-Mail: sunder,premanayagam@hotmail.com
 Operations & Process Management  Corporate and FI Cash Management  MIS & Reporting Analyst
“Striving to upgrade knowledge and practices to retain excellence in the professional brief”
Core Competencies
Process Management: Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate
measures to maximize customer satisfaction level. Conducting internal process audits & process reviews for ensuring strict
adherence to the process parameters/systems as per defined guidelines. Carried out Diagnosis, analysis, documentation and
reengineering of processes on the Cash Management.
Team Management: Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation
between team members. Recruiting teams and determining training needs of employees to enhance their operational efficiency
leading to increased productivity.
Career Précis
The Royal Bank of Scotland Group, Mumbai (Since Nov’2008)
Sr. Process Associate
Highlights
Cash Management Services : -
 Strong Cash management product knowledge, including an understanding of back office teams like Remittances, Loans &
Deposits, Cheque Collections.
 Excellent knowledge of major international clearings like CHIPS, Fed wire, CHAPS, TARGET, SEPA, BACS, UAEFTS, MEPS
NEFT & RTGS.
 Pivotal in aligning process for:
• Banking -- Balance Inquiry, Transaction details, Cheque Representation, Remittances (Multi Currency Transactions),
Fixed deposits and Overdraft accounts.
• Assist corporate as well as FI clients to update their bank mandate with relevant documents to set-up smooth working.
• Assist Client in Foreign Exchange rates and deals with Treasury for high value cross currency for inward or outward
fund transfer.
• Assist in making payment thru SWIFT MT 103, 202.
• Assist in providing Audit confirmation letter to the auditors.
• Adept in handling SWIFT messages such as MT101, MT103, MT202, MT199, MT192, MT292, MT940, MT900,
MT910 Office of Foreign Assets Control (OFAC), Investigating Cross border payments, Cash Pooling, Electronic and
Manual Payment Order
• Handling of zero balancing account and multi currency cash pooling accounts.
 Take complete onus to resolve all types of escalations raised by Corporate, Relationship Managers (RM) and Client Service
Account Manager (CSAM).
 Holds the distinction of being one point of contact for all the departments and handling multicurrency queries from the
Corporate.
MIS & Reporting Analyst:
 Preparing various Management Reports like KPI pack, Volumes and Revenue reports, weekly and monthly Dashboard and
analyzing the data.
 Understanding Cash & Trade transactions for efficiency and correctness of the reports published.
 Preparing and delivering client reports by adhering to strict deadlines, ensuring accuracy of data in all reporting material,
coordinating a timely response to client queries in liaison with internal departments and ensuring that all issues are addressed
and resolved within TAT.
 Ensuring stakeholders receives a timely response on issues/queries.
 Support Area Manager with various reports and analysis as and when required.
 Ensuring data resources remain up-to-date and accurate and are maintained in accordance with agreed deadlines and
established business processes.

2.  Using all available data sources to effectively provide management information reports in accordance with quality standards
and service level agreements.
 Complete ad hoc data-related queries and issues investigation to conclusion as assigned and highlight potential issues to be
investigated.
 Support the enhancement of current processes and implementation of new processes as part of a continuous improvement.
 Document all incidents and produce/contribute to the production of regular management reporting
 To liaise with the various business units/stakeholders to understand the MI requirements and design reports accordingly.
 Responsible for the design, development, maintenance and publishing of various Management Information reports at agreed
periodicity.
 To record and collate management information following consistent and standardised process
Implementation:
 Responsible to transport manually operating Clients on the electronic platform to enhance efficiency of process with elimination
of manual intervention along with cost effectiveness.
 Handling of the implementation team for the APAC region where in responsible for the providing access to the client for the
payment module (Access Online) to make payments and view reporting.
 Solely responsible for the creation of Application rights from RBAC (Role based Application code) for my entire department.
 Also responsible for creating the MIS and publishing to the higher management.
 Adhering to Are you in control (AYIC), also ensuring the complete team adheres to the same.
Citigroup Global services Ltd (formally known as E-Serve Intl Ltd.) Mumbai (Feb’06 till Nov’08)
Senior Associate
Highlights
 Well versed in Cash Management products for Citibank New York Effectively. using swift for tracing funds, sending message.
 Communicating with other banks via SWIFT, TELEX AND FEDWIRE and taking appropriate measures to solve their respective
queries in the best possible manner within the best suitable time frame.
 Transferring the funds – Returning back funds, Re-effecting the payments as per amending instructions of customers Via
(SWIFT MT 103/MT 202, CHIPS payment and FEDWIRE payment).
 Investigating all types of inquiries received through SWIFT, FEDWIRE, TELEX, MAIL and FAX of Funds Transfer (USD) on
behalf of Citibank N.A.
 Handling Bank to Bank funds transfer queries.
 Appoint back-up to team member stabilize load of other team member by preparing back-up file and allocate FTE to support
load target to ensure not to miss currency cut-off.
Computer Skills
 Applications: AVAYA, Business Objects, MIRA, GTP Bank trade, Max Trad, CIR, CSE.
Access Online, Bankers Almanac.
 Other: MS Office 2000 (Word, Excel, and PowerPoint) Internet Applications.
Academic Credentials
 B.Sc (Chemistry) University of Mumbai 2005
 DBA ICFAI University 2011
Accomplishment
 Awarded 4 Spot Ovations for exceptional performance by RBS as the Recognition Program 2012, 2013, 2014 and 2015.
 Certified by The Royal Bank of Scotland (RBS) in clearing Cash Skill Assessment Level 1, 2, 3 and 4.
 Certified by The Royal Bank of Scotland (RBS) in clearing Quality Skill Assessment Level 1.
 Successfully completed 6 work-outs to enhance process efficiency and ease at work.
 Young Leaders Program (YLP) Accredited 2015.
Personal Snippets
 Date of Birth : 7th May 1983
 Languages : English, Hindi, Tamil and Marathi.
 Address : F/214, Narayan Darshan, Shivaji Nagar, Waldhuni, Kalyan 421301.
 Marital Status : Married
 Nationality : Indian
 Passport : H3580690

3.  Validity : 02 Mar 2019