Hazem Osman Azzam is an Egyptian national born in 1979 who has over 15 years of experience in restaurant and food service management in both the United States and Egypt. He holds a certificate in hospitality management from Cornell University and a bachelor's degree in accounting from Modern Academy. His career includes positions as a restaurant manager, operations manager, and opening new locations for several restaurant chains. Currently he is an operations manager at Qatar Foundation, responsible for two outlets and catering.

1. PERSONAL DATA
Name : Hazem Osman Azzam
Date of Birth : October 31, 1979
Nationality : Egyptian
Marital Status : Married
Military Status : Exempted
Mobile No. : +2016 617 4373
OBJECTIVE
To actively contribute in the success of growth of the organization by working in a
challenging position where the company can fully utilize my experience and in return
allow me the opportunity to pursue my career advancement goals , demonstrating my
skills & further enhancing my over all knowledge of the products and services offered
by the organization .
Education
Certificate program in Hospitality
Management Focusing on Food service from
Cornell University-USA
B.Sc. in Accounting – Modern Academy, Maadi. 2002
Degree: Very Good
Professional Experience
Experience in The United states of America:(7years)
• Restaurant Manager for Lenye's Café (Chain)
Period : From 2003 - 2004
Address : Midtown 54 St., 3rd
Avenue, New York.
Management: American and Korean management.
• Restaurant Manager for GiGi (Chain)
Period : From 2004 - 2005
Address : Midtown 34 St., Park Avenue, New York.

2. Management: American management.
• Operation Manager for Jenny's ( Chain )
Period : From 2005 - 2006
Address : Midtown 34 St., 3rd
Avenue, New York.
Management: Greek management.
• My own business (Sam Corner) coffee shop
Period : From 2006 - 2007
Address : 50 St., Park Avenue, front of Waldorf Astoria hotel
Management: Egyptian management.
Experience in Egypt:
• Operation manager and partner for Casa de Bica Restaurant &
Café
Period: From June 2008 till October 2010
Management: Egyptian Management.
• Operation Manager for Lawien Egypt
(Austrian chain / Coffee House)
Coffee House International Austrian Chain has 22 different kinds of
coffee beans , this chain has 4 branches in Saudi Arabia , cafe and
retail as well in the same unit.
Opening team as the Operation Manager for Lawien Egypt
responsible to open 10 unites in 3 years ,hiring professional staff , i
was responsible to operate lawien Academy as well , that academy
for training the staff before start working on the floor about the
concept , Barista training ,how to do coffee art , sequences of
services , the manuals for Lawien as a brand , the process of the
coffee beans manufacturing , Collecting ,Roasting , i was
responsible for menu planning as items and prices , doing all the
food and beverage cost , responsible for P&L ,income statements ,
dealing with suppliers , outside catering as big events.
Period: From November.2010 till October 2011
Management: Egyptian Management.
• Operation manager for Voila
( luxury foods and treats )
Luxury Foods and Treats as all the premium meat , cheese , ice
cream , spices , oil , vinegar and pasta , and many other items that
targeting a high segment of customers , that place was located in Al
Zamalek and Al Mohandesin which is a very rich areas that
consuming that kind of service which depend on the finest product
imported from all over the world to meet the consumer`s

3. satisfaction , it is an Elegant retail stores , i was responsible for the
2 outlets as Operations Manager , and preparing for the 3rd outlet in
terms of SOPs , financial statements and customer service.
Period: from December 2011 till November 2013
Management: Egyptian Management
• Operation manager for Crust Egypt
(Italian wood fired pizza)
Opening Team for the First concept in Egypt as the Italian Wood
Fired Pizza , by using the old tradition Italian Oven that Based on
Fired Wood from specific trees in Cairo for Cooking and baked with
special thin Crust Pizza ,
Responsible for all the Operations Procedures SOP`s and all the
financial Statements ( Profit & Loss , Petty Cash , Income Statement
and Balance Sheet , dealing with suppliers , Controlling the Food
Cost and Quality of Food and services , Guests Relation and event
Coordinator for all Caterings , Training sessions for the Team on
Customer services and F&B sequences of services.
Period: From December 2013 till August 2014
Management: Egyptian Management
Experience in QATAR :
• Restaurant Manager at Qatar Foundation.
Opening Team for Chef`s Garden Restaurant in Marwan Club at Al Shaqab
Hours Resort located in the Education City of Qatar Foundation in Doha ,
Responsible as a Restaurant Manager for training the team on sequences of
services , SOP`s for all section as the required manual , do all the requisitions
on MC for all items needed to run the operation , Quality control for services and
food presentation , full knowledge of all the financial statements.. Profit & Loss /
Income statement / Balance sheet , responsible for monthly evaluation for the
new joiners , responsible for monthly sales analysis in order to improve
performance to achieve targets , Guests relation training sessions to all team
member , Guests feedback analysis on monthly basis.
Opening Team for Qatar Foundation Head Quarter New Building in Education
City on October 2015 till Now , I am responsible for 2 outlets ( Restaurant with
95 seats and Cafe with 45 seats ) and 22 pantries , i am responsible for all
breakfast , lunch and dinner Group Catering in the building also for any outside
Catering as well , I am the F&B Focal point for Amlak Holding Company in Qatar
Foundation Head Quarter , I am responsible for all Royal Services in QFHQ
building and for any Catering covering all the Meeting Rooms. rom September
2014 till now
Current Job
Job Describtion
• . Estimates food and beverage costs and requisitions or purchases supplies.

4. • . Use all operational tools to plan for and achieve operational excellence in
the stores. Tools include labor Scheduling &Manning guide, Monthly Status
Reports, quarterly Business Review, Cost Control plans, key performance
indicators.
• . Responsible for driving performance, quality restaurant operations,
customer satisfaction and contributing to the overall financial results.
• . Plan, identify, communicate, and delegate appropriate responsibilities and
practices to managerial level & team members to ensure smooth flow of
operations.
• Provide coaching and direction to the Managerial level & team members to
take action and to achieve operational goals. Constantly review stores
environment and key business indicators to identify problems, concerns,
and opportunities for improvement.
• . Manage all events, outside catering and branding campaigns.
Computer skills
Windows XP, 2000
Microsoft package: MS-EXCEL, MS-WORD, MS-POWERPOINT, MS-OUTLOOK
Language skills
Arabic : Mother tongue.
English : Excellent
Other skills
Management
 leadership qualities, Communicates and well-organized, Minimizes costs and
expenses
Personal
 Helpful, positive attitude and creative, Self-motivated and energetic.