Sky IT Group is an IT services company established in 1997 that focuses on leveraging technology to solve business challenges for mid-to-large enterprises. It has over 60 employees across several US offices and is a leading provider of HP software solutions. Mobile applications are increasingly tied to company revenue but can experience poor performance issues that hurt brands and finances. Sky's mobile application monitoring solution uses both synthetic and real user monitoring across real devices on different carriers and locations to track key metrics and minimize downtime for leading customers like airlines.

1. Mobile Cloud Monitoring
Ramesh Nagarajan
Sky IT Group

2. About Sky I.T. Group
About Sky I.T. Group
Organization
• Established in 1997
• Headquartered in NYC, Office in: ATL, Raleigh, Boston, Baltimore,
Ft. Lauderdale & San Jose
• 60+ Employees
• Focus: Leverage Technology to solve Business Challenges
• Target Market – Mid-to-Large Enterprise
• HP Focus
• HP Software Reseller
• HP Solution Provider – Professional Services
• HP Education Provider
• Specialty Focus:
• Managed “Testing-as-a-Service”
• Mobility Testing CoE
• Service Delivery – Throughout the USA
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Awards
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2012 HP Software Spirit Award
2011 HP East Commercial Partner of the Quarter & Year
2010 HP Emerging Partner of the Year
2010 Arrow Partner of the Year
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Seasoned Executive & Account Management Teams
HP Certified PS Delivery Teams
Leading provider of HP Software Solutions
Largest/Authorized HP SW Training Partner
HP SW Certification Center

3. Mobile Applications are
Tied to Revenue
• Great opportunity
• Competition as driver to
mobile
• Revenue channels.
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4. The case for Mobile Monitoring
• 24x7 availability is a
requirement
• Poor Performance
results in
• Branding &
Reputation
• Financial Losses
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5. Case Study – Leading Airline
Company
• The Problem:
• End-users were unable to
search for flights
• No Alerts received
• Management frustration
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6. Case Study – Leading Airline Company
Mobile
Flight
Application
82.0%
Customer Perspective
•
MVS
99.1%
Unix
99.4%
SQL Server
99.1%
Network
99.4%
Middleware
99.3%
WEB
99.2%
Database
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•
99.8%
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“Green” doesn’t always
indicate availability
Mobile app insights is a
key requirement
Real devices are
imperative – not only
the framework.

7. Challenges of Managing Mobile
Application Performance
Complex Functionality
Multiple Carriers
Type of Connections
Multiple Devices
Locations
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Frequent Releases

8. Key Questions to Consider
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How do you?
Manage Mobile Application performance?
Get real user insights from real devices?
Minimize MTTR (Mean Time To Resolution)?
What are the
tools, processes and resources required?
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9. Strategy for Mobile Monitoring in
Production
Conduct Mobile Performance
Testing
Define key end-user KPI’s.
Monitor Both Browser and
Native Apps.
Use Synthetic & Real User
Monitoring.
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10. Strategy for Mobile Monitoring in
Production
Use multiple REAL devices,
network carriers, locations
and network connections.
Deploy application
diagnostics tools.
Monitor backend
infrastructure.
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11. Strategy for Mobile Monitoring in
Production
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• Leverage existing monitoring
tools that integrate
seamlessly.
• Application Performance
Tool should offer variety of
graphs and reports.
• Bridge the gap between
Development and
Operations teams.

12. Sky Mobile Application
Monitoring Solution
End-to-End Mobile Application Monitoring
PEOPLE + PROCESS + TECHNOLOGY