This document summarizes a webinar about effective mobile performance testing. It discusses: 1. The importance of testing mobile app performance given increasing user expectations and the risks of losing customers due to poor performance. 2. Challenges in mobile performance testing including supporting many different devices, carriers, and simulating real-world network conditions. 3. How network virtualization solutions can help by replicating production mobile networks in test environments to accurately test performance before deployment. 4. A demonstration of a mobile performance testing solution that monitors network conditions and analyzes app performance across various mobile networks and devices.

1. Effective Mobile Performance Testing Using
Real Devices
Enabling Enterprise mobility
Extending Software Quality to Mobile
Perfectomobile
Mobile Testing Center of Excellence Group

2. Presenters
Lydia Casillas
Vice Presidents of
Product Sales &
Marketing
Dave Berg
Vice President of
Product Strategy
Amir Rozenberg
Director of Product
Management,
Mobile Monitoring
& Performance
Testing
Uzi Eilon
Pre-Sales Director

3. Webinar Agenda
1
• Intro
2
3
• Mobile
Performance Keys
to success Shunra
• Mobile
Performance
Considerations
pains and
solutions- SkyIT
• MobileCloud
Performance Live
Demo
4
• Q&A

4. Mobile App Performance
Keys to Success
© Copyright 2012 Shunra Software, LLC. Information contained herein is subject to change without notice.

5. Shunra overview
Company Overview
Solution:
Network virtualization for software testing to
ensure application performance early in the
dev / ops lifecycle
Capture production network conditions
Test applications on a virtualized
network in the test environment
Analyze and optimize application
performance
Value Prop:
Average customer ROI < 3 months
Average customer saves $1 million per year
Customers:
Over 2,500 customers
75% of the Fortune 500
Market Success:
5
5 of the Fortune 10 companies
7 of the top 10 banks in the US
5 of the top 10 global financial institutions
6 of the top 10 global retailers
7 of the top 12 global auto manufacturers
6 of the top 10 aerospace/defense
companies
5 of the top 7 global pharmaceuticals
4 of the top 5 global telecoms
© Copyright 2012 Shunra Software, LLC. Information contained herein is subject to change without notice.
Representative Customers

6. State of the testing market
Testing Remains Challenging (World Quality Report, Sept. 2012)
Organizations struggle with the challenges of mobile – only 31% formally
test mobile apps
Lack of testing tools and knowledge persists – 59% characterize QA teams
ability to effectively test as merely “average”; two-thirds do not have the
right tools and over one-third lack appropriate testing methodologies
Performance Awareness (Computerworld UK, May 2012)
Performance problems are highly prevalent – 74% cite performance
issues with critical business applications
Performance problems are getting worse – 82% report speed and
responsiveness problems in the past year and nearly half report
issues occurring at greater frequency
6
© Copyright 2012 Shunra Software, LLC. Information contained herein is subject to change without notice.

7. Application complexity increases failure
The average application connects to 38 discreet services
3rd Party
Private or Public
Cloud Services
Customers
Cloud Services
Load
Major ISP
Web
Balancers Servers
App
DB
Servers
Servers
Mainframe
Employees
Storage
Browsers
&
Devices
7
Mobile Carriers
& ISPs
Content
Delivery
Networks
© Copyright 2012 Shunra Software, LLC. Information contained herein is subject to change without notice.
Web
Services
Mobile
Components

8. When customers “struggle” with an app…
In the time it takes to blink an eye, 400 milliseconds to be exact, online and
mobile users will have begun to abandon an application.
App Provider
Competitor
43%
16%
14%
12%
Abandon the
transaction, try
later on computer
Become more
likely to prefer
a competitor
Log a complaint
with customer
service
Go directly to
a competitor
Source: Harris Interactive Mobile Transactions Survey for TeaLeaf, March 2011
8
© Copyright 2012 Shunra Software, LLC. Information contained herein is subject to change without notice.

9. Requirements for accurate testing
“Real-world” virtualization improves the reliability of test environments and
results
Test
Platform
Software defects cost the U.S. economy $59.5 billion
annually. A full one-third of this cost could be avoided if
better software testing was performed.
Services
The Economic Impacts of Inadequate Infrastructure for Software Testing, NIST
9
© Copyright 2012 Shunra Software, LLC. Information contained herein is subject to change without notice.

10. Network virtualization for software testing
Comprehensive application
performance testing
• Discovery of production network
conditions across Mobile, Cloud, WAN
and Internet networks
• Testing of applications in an
environment with virtualized production
network conditions
• Analysis and optimization of
performance before deployment and
before poor performance affects users
10
© Copyright 2012 Shunra Software, LLC. Information contained herein is subject to change without notice.

11. Shunra Analytics
Analysis, remediation and
optimization
• Automated optimization/remediation
recommendations, proven to improve HTTP
application performance by up to 40%
• Automated Performance Scorecard
highlights problem transactions
• SLO/SLA validation
• Secure analysis with HTTP/HTTPS decode
• Waterfall diagram for resource analysis
(resource size and load time)
11
© Copyright 2012 Shunra Software, LLC. Information contained herein is subject to change without notice.

12. Suggested Optimization Tips
7 techniques you can use right now
1.
Put stylesheets at the bottom
2.
Don’t put scripts in the HEAD
3.
Use HTML5 storage
4.
Cache your redirects
5.
Design for progressive rendering
6.
Reference all images in the HTML
7.
Increase your server’s keep-alive timeout
12
© Copyright 2012 Shunra Software, LLC. Information contained herein is subject to change without notice.

13. Mobile Performance
Considerations, Pains and
Solutions
Lydia Casillas
Sky IT Group

14. About Sky I.T. Group
• Established in 1997
• Headquartered in NYC, Office in: ATL, Raleigh, Boston,
Baltimore, Ft. Lauderdale & San Jose
• 60+ Employees
• Focus: Leverage Technology to solve Business Challenges.
People, Process & Technology
• Perfecto, HP & Shunra Software Reseller
• Perfecto & HP Solution Provider – Professional Services
• Perfecto & HP Education Provider
• Specialty Focus:
• Managed “Testing-as-a-Service”
• Application Testing Center-of-Excellence
• Service Delivery – Throughout the USA
Customers-at-a-Glance

15. Performance Testing
Mobile Web & Native
Applications are a
NECESSITY!!!
Why are more companies making Mobile Performance Testing a Higher priority &
initiative?
– Customers, Customers, Customers
– More users are moving to smartphone & tablets to access business
applications, purchase consumer goods or manage their daily lives,
than ever before.
– User expectations are at a high…no one wants to wait anymore
– Businesses need to keep up with these trends or they will lose
customers faster than acquiring them.
– 57% of online consumers will leave a site after waiting more than 3
seconds. 80% of those people will never return.
Satisfied
customers
tell 3 friends
Angry
customers
tell 3,000

16. Common Customer Pain Points
in Mobile Performance Testing
In speaking with Financial & Commercial Entertainment Customers…
Devices:
–
Increasing number of devices w/different OS & Screen sizes
–
Users:
–
100M+ users belong to the Gigabyte Club (Over 1GB/month).
•
3.
How can you afford to test all these different devices, multiple
providers when it changes daily?
Can our infrastructure support that load?
Network:
–
–
Limited & Variable bandwidth on Mobile devices when data
connectivity is spotty.
Network Performance Impact with shared mobile and web users.
•
Are my customers getting the same service experience on their mobile device as
they are on a desktop?
Features
Availability of devices from multiple providers to simulate real
network traffic & performance usage, to test against.
•
2.
Cost: Apple, Android, Blackberry, Windows Mobile , etc.
Mobile
•
Wireless
1.
Location
Carriers
Manufacturers
OS & Browsers

17. Considerations: Mobile Performance Testing
Agile vs.
Waterfall
Manual vs.
Automation
In-house vs.
Outsourced
Satisfied
customers
tell 3 friends
Angry
customers
tell 3,000

18. Customer Profile: Travel, Recreation &
Leisure Customer
Type of Mobile Application &
Service
Mobile Service: Reservation Service Mobile App, Customer profile,
Travel Details, Travel Specials
Mobile Device Support: iOS, Android (recently releases)
Challenges:
•
•
•
•
Various Android devices to test against
Simulating user load with Mobile & standard user Traffic
Analyze Network Traffic at different peak travel times
No visibility into Mobile App Transactions
Current Technology Gaps:
•
•
•
•
•
Supporting a wide Variety of Protocols or Custom Protocols
Stress Testing – High user count simulations
Deep Diagnostics to pinpoint cause of performance issues
Limited Network Visibility
Performance Analysis

19. How do we support these Pain
Points & Gaps
Functional
UFT
Performance
Mobile Network
Characteristics
+
Availability
BSM
PC
LR
Backend Monitoring:
SiteScope/Diagnostics
Mobile Protocols:
End-to-End Mobile Application Lifecycle Management
PEOPLE + PROCESS + TECHNOLOGY

20. Mobile Performance
Demo
Uzi Eilon

21. Come Meet Us At HP Discover

22. Mobile Performance White paper
In this white paper, you will be able to gain insights
into the following mobile performance aspects:
Key building blocks for a mobile performance solution
Best practices and process to build a mobile performance
solution
Best practice solution design overview
LINK to download (Registration required):
http://help.perfectomobile.com/article/AA-01594/

23. Thank You!
If you have any further questions,
please contact:
Perfecto Mobile
info@perfectomobile.com
Erank@perfectomobile.com
Amirr@perfectomobile.com
Lcasillas@skyitgroup.com
d.berg@shunra.com
Join us on LinkedIn
Mobile Testing Center of Excellence