The document discusses 3 proposed mobile apps by CIDCO: 1. The MyCIDCO app provides citizens access to city services like payments and complaints. It aims to increase transparency. 2. A GPS-based grievance app allows real-time citizen reporting of issues like garbage and roads, with photos and locations. This improves monitoring and accountability. 3. A smart parking app automates parking payments and reservations through sensors and online booking from the mobile app. It optimizes parking and revenue while reducing emissions and traffic.

1. SMART Mobile Applications
I. MyCIDCO Mobile App
Background
Considering that citizens now prefer to use mobiles for many of
their day to day activities and the fact that Navi Mumbai has a
large proportion of young, educated and IT savvy population, the
Corporation has proposed to develop mobile apps as part of the
“Ease of Business” philosophy, providing facilities to citizens to
obtain specific city related information available on their mobile
phones. The Corporation has developed a few web based
applications, which can be accessed online. Of these, the
applications which can be provided on a mobile platform, for easy
access to citizens, are identified for implementation in the first
phase. This mobile app will increase transparency and provide
critical city related information to citizens on their mobile phones
as part of an m-governance initiative.
Location
The application will be hosted on the State Data Centre servers
Scale
City
Cost
Rs. 20 Lakh
Date of Commencement
January 2016
Date of Completion
April 2016
Detailed Scope
Mobile application shall be compatible across all mobile platforms
• The home screen of the application shall have icons with
relevant titles, to lead the user to the website of the respective
service
• The application shall provide following online services
• Online Payment of Water Charges
• Online Payment of Service Charges
• Online Legal Tracking information
• Online Estate CFC Application Tracker
• View of status of Social Facility plots allotted by the
Corporation
• View CIDCO Board resolutions online
• Online RTI
• Online Complaints to Vigilance Department
• Online Grievances Redressal
• Online Mangrove related complaints
• Online Feedback

2. II. Mobile App for GPS based Smart Grievances
Reporting
Background
With the availability of smart phones with large population it has
become imperative to allow use Information and Communication
Technology for increased citizen participation in monitoring of civic
functions to help the administration in the maintenance and
upkeep of the cities.
Accordingly, the Corporation has proposed that a mobile app
based platform should be developed to enable citizens to report
issues in real time and forward them to appropriate officers also in
real time. This initiative will definitely be a very powerful tool to
improve repair and maintenance of civic assets across the city. It
will also ensure better monitoring and accountability of various
agencies appointed for various works
Cost
Rs. 20 Lakhs
Date of Commencement
January 2016
Date of Completion
April 2016
Detailed Scope
• The proposed system shall employ mobile app technologies in
a way that enables citizens to report all kinds of civic issues
from their android or iOS based mobile quickly and easily with
pictures and GPS locations
• Services proposed are:
1. Garbage Disposal
2. Non Functional Street Lights
3. Encroachments
4. Mangrove Destruction
5. Potholes
6. Water Supply and Drainage complaints
• The complaints shall be automatically routed to concerned
officers via email and SMS and should include all the relevant
details of the complaints like pictures, locations (displayed on
a map), date and time when picture was taken, contact details
of the complainant etc.
• The administration section shall allow a complete complaint
monitoring and resolution work flow with updates to
complainants at every step of the process
• The support and maintenance plan shall include capability to
address updates for newer version of phones as they become
available to ensure solution continuity
Progress
It is proposed to invite RFPs.
Benefits
• The citizens can submit their complaints with the help of actual
images, thereby reducing the reporting time for complaints at
the same time ensuring that only genuine complaints are
logged into the system
• Inherent cut down in reporting time for complaints and much
better documentation of the civic issues via tamper proof
images and GPS location information
• Allow citizens to participate and contribute towards
management of their city and making it more beautiful and
livable
• Real time monitoring and image capture.
• The application will ensure accountability of field officers,
vendors and their site staff

3. III.Smart Parking System Mobile App
Context
CIDCO Smart Parking is an intelligent parking management
system that automates and smartens the parking management
functions by providing solutions such as access control, revenue
management, parking enforcement and permit management,
security and surveillance, automated parking, parking guidance
and slot management. Smart parking management systems
enables parking site operators to offer their customers various
parking conveniences such as minimal time wastage, cashless
payment options, enhanced vehicle security, and options for pre-
booking parking spots.
The Corporation has developed many public parking spaces,
mainly in the forecourt areas of the various Railway Stations on
the Mankhurd-Panvel and the Thane-Turbhe railway line. It is
proposed that these parking spaces can be taken up for
implementing the smart parking solutions, so as to provide the
citizens of Navi Mumbai a mobile app based SMART parking
solution which will not only solve the gruelling parking issues but
will also be a huge step towards making our city a technology and
citizen friendly smart city. In addition it will also be beneficial to the
Corporation as it will improve parking occupancy as also improve
parking revenues.
Detailed Scope
Each demarcated parking slot will have an embedded sensor
which can detect occupancy of that parking spot. And accordingly
that sensor relays this information wirelessly to the central
gateway. The information thus received at the gateway is pushed
to the cloud platforms which displays the same to the mobile and
web applications. Through these applications then, the end user
will be able to view the parking spot availability details and book
the desired spot on the go. The payment for reserving this spot can
be made online through the payment gateway integrated with the
App. The same information will be available to a Central monitoring
system for an administrator to have a centralized control over the
entire system for surveillance and vigilance. Also there can be data
statistically displayed on the dashboards at the central location for
various purposes of Reporting and Analytics.
Citizens can book a slot on the go with the mobile app or through a
web app. A user friendly Mobile/Web application will be created for
citizens to make the parking bookings. Broadly and inclusively
following will be the steps involved in Parking Reservations.
• Create an account by logging in
• Search the desired location on the GPS locator of the App
• Reserve an available spot
• Make the payment online
• Receive a confirmation/reservation message
Benefits
• Citizens can book a parking from their mobiles and also pay
the parking charges online through a payment gateway
• Eliminates Manual discretion. Increases visibility and
transparency in the system
• Smart Parking plays a major role in creating better urban
environment by reducing the emission of CO2 and other
pollutants
• Smart Parking enables better and real time monitoring and
managing of available parking space, resulting in optimizing
revenue generation.
• Provides tools to optimize parking workforce management