This document discusses mobile governance initiatives in Kerala, India. It describes how mobile technologies can be harnessed to improve governance and public services delivery. Some key programs highlighted include exam results, lottery results, agricultural alerts, and public transportation updates delivered via SMS. It also outlines SMS/USSD/IVR-based services for bill payments, complaints, applications tracking, and more. The overall aim is to boost e-governance efforts through inclusive mobile technologies that can reach more citizens, especially in India's large rural areas.

2. One of the ten paradises of the
One of the ten paradises of the
world, which is globally famous for
world, which is globally famous for
its serene and scenic beauty
its serene and scenic beauty
KERALA
KERALA

3. ““E-PowerE-Power
Kerala”Kerala”
Mobile GovernanceMobile Governance
Harnessing the Potential of MobileHarnessing the Potential of Mobile
Technologies inTechnologies in
Governance and DevelopmentGovernance and Development

4. India - A Governance Challenge!
1.3 Billion People
•28 States & 7 Union Territories
•16 Official State Languages
•300 million Below Poverty Line (BPL)
•> 50% unbanked
•~ 35% illiterate Biggest Democracy in the
World

5. M-Governance – A boost to E-
Governance
• India missed the PC-Internet revolution & jumped directly into
the mobile revolution.
• Probably more than 500 million Indian users will experience
Internet for the first time on a mobile device.
• The most effective medium to reach citizens is the Mobile.
• Voice, SMS & USSD based services on Mobile will get accepted
by masses.

6. Components of M-Components of M-
Governance ServiceGovernance Service
Delivery PlatformDelivery Platform
1)e- SMS: The official SMS gateway for all G2G & G2C
Communications. It is an exclusive SMS Gateway established for use by
various Government departments for intra and inter departmental
communication.
2)Out Bound Dialers: A dedicated Out Bound Calling facility has
been set up for M-Governance. It is also planned to provide the facility
for recording of voice prompts, transliteration from English to
Malayalam and scheduling of Voice SMS as additional services .
3)Bluetooth Kiosks: Bluetooth Kiosks would play an important role
in information dissemination. Bluetooth Kiosks would be deployed in
places like bus-stations, railway stations and airports. Citizens can turn
on bluetooth in their handsets and receive information regarding
Government schemes, tourism etc on their phones.
4)Servers: Dedicated servers would be deployed for voice
applications, MMS/SMS services and USSD services.

7. Areas of M-GovernanceAreas of M-Governance
Citizens and officials interact with Government Departments throughCitizens and officials interact with Government Departments through
mobiles for and array of requirements like:mobiles for and array of requirements like:
•M-Payments:M-Payments: Bill-Payments and Payment-Due-Alerts through mobilesBill-Payments and Payment-Due-Alerts through mobiles
•File-TrackingFile-Tracking using mobiles resulting in quicker turn-around.using mobiles resulting in quicker turn-around.
•Complaint RegistrationComplaint Registration and tracking using Mobilesand tracking using Mobiles
•Ticket-ReservationTicket-Reservation using mobilesusing mobiles
•Exam ResultsExam Results on Mobileson Mobiles
•Information-servicesInformation-services like alerts for farmers, fishermen etclike alerts for farmers, fishermen etc
•Crime and Incident reportingCrime and Incident reporting using mobiles: Citizens/Officials can send visualusing mobiles: Citizens/Officials can send visual
evidence to central servers from mobiles.evidence to central servers from mobiles.
•Request Government ServicesRequest Government Services through IVR systems, from mobilesthrough IVR systems, from mobiles
•Official communicationOfficial communication using SMS and data services using mobiles, therebyusing SMS and data services using mobiles, thereby
‘Going Green’.‘Going Green’.
•M-Voting:M-Voting: Opinion-polls from mobilesOpinion-polls from mobiles
•Wap-Portals:Wap-Portals: Official Government-websites customized for accessing fromOfficial Government-websites customized for accessing from
MobilesMobiles
•Audio-Guides:Audio-Guides: How-To Information for citizens on IVR, accessible from Mobile-How-To Information for citizens on IVR, accessible from Mobile-
phonesphones

8. Details of M-
Details of M-
Governance Services
Governance Services

9. • Exam Results Over Mobiles: SSLC/HSC/VHSC/EntranceExam Results Over Mobiles: SSLC/HSC/VHSC/Entrance
Results via ShortcodeResults via Shortcode
SMS Formats:SMS Formats:
SSLC<space> Register NumberSSLC<space> Register Number
HSC<space> Register NumberHSC<space> Register Number
VHSC<space> Register NumberVHSC<space> Register Number
KEAM<space> Register NumberKEAM<space> Register Number
• Status of Allotment Process , Scholarship Alerts toStatus of Allotment Process , Scholarship Alerts to
studentsstudents
Educational
Alerts

10.  Women can report incidents related to harassment atWomen can report incidents related to harassment at
work, public etcwork, public etc
SMS Format : VANITHA<SPACE>ComplaintSMS Format : VANITHA<SPACE>Complaint
MessageMessage
 Details of KWC OfficialsDetails of KWC Officials
SMS Format : VANITHA<SPACE>CommissionSMS Format : VANITHA<SPACE>Commission
 Status of Case registeredStatus of Case registered
SMS Format : VANITHA<space>SMS Format : VANITHA<space>
case no<space>yearcase no<space>year
Kerala Women’s
Commission

11. •Agricultural Information ServiceAgricultural Information Service
initiated for farmers of Keralainitiated for farmers of Kerala
•Facility for farmers to register viaFacility for farmers to register via
shortcode 537252shortcode 537252
•Regular Agri updates onRegular Agri updates on
Weather/Pest/Seed/Price to overWeather/Pest/Seed/Price to over 25,00025,000
farmersfarmers
•Service provided through SMS andService provided through SMS and
Voice SolutionsVoice Solutions
M-
AGRICULTURE

12. • Lottery Results on Mobile
SMS Format:
Lottery <space> ticket
number
Lottery Results

13. M-Governance Initiative by Department of
Information Technology, GoK
Green Kerala ExpressGreen Kerala Express
• Unique social reality show in Indian TelevisionUnique social reality show in Indian Television
to find the best Panchayat in Keralato find the best Panchayat in Kerala
• Participation of more than 100 local bodiesParticipation of more than 100 local bodies
• SMS Voting powered through “SMS Voting powered through “537252537252”-”-
KERALAKERALA
• SMS Format :SMS Format : --GKE<space>PanchayatGKE<space>Panchayat
code<Markscode<Marks
• SMS polling created a democratic channel forSMS polling created a democratic channel for
selecting theselecting the
Best PanchayatBest Panchayat

14. • Kerala State Electricity Board and Kerala
Water Authority
• Bills, Balance, Due - Date
• Payment Confirmation SMS Alerts
• M-Payments in Phase 2

15. •Bus Timing / Bus Routes over SMS
SMS Format:
KSRTC<space>starting
point<space>destination point
• Digital Signage at Bus Stops
• Location Intelligence Used
Bus Routes and Timing-Kerala State
Road Transport Corporation

16. • Citizens can send Complaint
as SMS
• Auto rickshaw not plying
• Over Charging or Eve
Teasing
• Online System for
Monitoring

17. • MMS Enabled Camera Phone
• Instant Reporting from Field
• Email / SMS Alerts
• Archive with Date/ Time/
Search options
•MMS Platform for Citizens
Citizen Journalism to report
unlawful things..

18.  Kerala Financial CorporationKerala Financial Corporation
Loan details on mobileLoan details on mobile
SMS Format :SMS Format : KFC<space> loan<space> loan codeKFC<space> loan<space> loan code
 Status of Loan Application via e-SMS PlatformStatus of Loan Application via e-SMS Platform
Services For
Kerala Financial
Corporation

19. • Computerized Call Center
• Language Independent System
• Transcripts send via Email
• Unique Token and SMS updates
M-Governance Initiative by Department of Information Technology, GoK

20. File Tracking System for Pareeksha BhavanFile Tracking System for Pareeksha Bhavan
• File number sent to concerned
File number sent to concerned
students via e-SMS.
students via e-SMS.
• Students can query the status of the file
Students can query the status of the file
by sending SMS to 537252
by sending SMS to 537252• SMS Format For Kerala Pareeksha
SMS Format For Kerala Pareeksha
Bhavan
Bhavan
SMS Format :
SMS Format :KPB<space>FS<space>file number
KPB<space>FS<space>file number
M-Governance Initiative by Department of Information Technology, GoK

21. • Enterprise Digital Assitant
with Bar-code
• Receipt Provided for citizens
• Automatic Inventory
Tracking
• EOD Reports for Secretary
Electronic Public
Distribution System for Department of
Food & Civil Supplies

22. • Land Tax Collection over
IVR
• Return Journey of Postman
• One time Registration for
user
• Receipt to be provided

23. • Audio Guides at Hot Spots
• 3G Video Portal
• www.m.keralatourism.org
• Bluetooth Kiosk at Airports
Mobile Governance

24. • Niche Mobile Operator for
Fishermen
• Job Creation and Micro Income
Generation
• Fishing Location Information on
Mobile
• Higher Sales Opportunities
* Concept Video – 2 min 50 Sec