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Fibertech Overview 10 1 2011
- 1. Fibertech Networks Corporate Overview Terry Cummings Regional Market Manager 3047 Hollow Rd, Malvern, PA 19355 Office: 610-827-7291 – Mobile: 267-252-9828 tcummings@fibertech.com
- 2. Fibertech Today » Founded in 2000 Fibertech is the Premier Metropolitan » Headquartered in Rochester, NY Bandwidth Provider in the Region » 23 Metropolitan Area Networks throughout CONNECTIVITY: We enable customers to cost- the Northeast and Mid- effectively meet current connectivity requirements Atlantic and future-proof their enterprise networks with the » 7,700+ Metro route unlimited scalability of our fiber-based solutions. miles » 4,000+ On-net buildings COMMITMENT: An unwavering dedication to » 1,200+ On-net cell providing an experience unlike any other. From sites/towers quality assurance to customer responsiveness, » More than 600 our attention to your business is unparalleled in customers the industry. » 230+ employees
- 3. Corporate Structure Strong Financials- Privately-held Firm Lead Investor Equity investment led by Court Square Capital Partners Court Square Capital Partners acquired Fibertech from its original investors, Nautic Partners and Ridgemont Equity Partners (formerly Bank of America) as of November 30, 2010. Court Square Capital, headquartered in New York, NY, is one of the most experienced private equity firms in the industry. Since its inception in 1980, the group has invested over $5.5 billion in more than 175 transactions, resulting in approximately $15 billion in returns to its investors and partners – placing it consistently among the top U.S. middle market buyout funds. For more information please refer to Court Square’s website at www.courtsquare.com
- 4. Industry Service Recognition For the 5th consecutive year, Fibertech received the highest operations and service excellence marks from our customers in the ATLANTIC-ACM Business Connectivity Enterprise Report Card Survey dated June 17, 2010. #1 ranking in 9 out of 10 award categories in the Atlantic ACM 2010 Enterprise Survey. Brand Billing Quality of Sales Reps. Data value delivered for Enterprise customers Provisioning - monthly spending more than $50K/monthly Customer Service Data value delivered for Enterprise customers - Network Performance monthly spending less than $50K/month Overall Data Quality Received highest operations and Carrier service excellence marks for last three years and won 5 out of 8 available awards in Oct 2009 Metro Carrier Report Card: Brand Fibertech finished as a clear #1 in Total Quality of Sales Reps Carrier Customer Experience Touch Points - comprised of 6 main service categories Customer Service Network Quality Billing
- 5. Atlantic ACM SurveyResults Customers rated Fibertech #1 for network performance
- 6. Atlantic ACM SurveyResults Fibertech also received the highest marks for customer service and responsiveness
- 7. The Fibertech Advantage Organic network and sales growth built over last 11 years Most prolific builder of open-access metro fiber networks over the past decade In-house fiber construction expertise and experience provides us with the ability to connect buildings quickly and cost effectively Complete control of network infrastructure Financially stable throughout history Independent, privately-held company with clear mission going forward
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- 9. Selected Major EnterpriseCustomers
- 10. Optical Bandwidth Services Fibertechoffers metro fiber-based optical services Ethernet - Metro and Long-haul 5 MB to 40G Service Layer 2 Metro Ethernet Services Wave Services - DWDM Fiber Channel, GDPS, 1Gig to 40 Gig Wave services Private Line - SONET TDM, DS1, DS3, OC-n Dark Fiber Connectivity Ring or Point-to-Point
- 11. Optical Bandwidth Services Dedicated Internet Access Flexible transport protocols TDM or Ethernet Bandwidth upgrade programmatically Diverse path or location delivery Multiple Tier 1 ISP peering partners Locally protected Colocation DC power with generator backup Environmentals 7 x 24 access and surveillance Video monitoring Diverse fiber entrances
- 12. Network Operations Center 24x7x365Customer Support 24 Full-time dedicated NOC staff Designers and Provisioners Design and provision lit services Dark Fiber Technicians Network relocates, fiber network inventory, monitoring Maintenance Analysts Monitor trouble tickets, maintenance requests and schedule planned network upgrades
- 13. Fibertech Customer Portal Fibertech’s FREE online portal provides you with real-time access to your circuit inventory and back-office account information. It allows you to: View circuit information and scheduled maintenance Place and track trouble tickets Upgrade services with online order forms Review critical documents such as contracts, escalation list, account contacts, etc. Find Job IDs, Circuit IDs, End User Names or Ticket #s through a Search Utility Analyze vital network statistics and performance for your circuits (additional fee required) View Fibertech’s Backbone Network statistics
- 14. Fibertech Customer Portal How it Works: Every Customer Receives FREE Access to Online Portal Customer is Assigned one Administrator The Administrator can Add or Delete Additional Users at any time Accessible from any Computer with Internet Access or Internet Explorer 7.0 or higher Help File Available Online
- 15. Optical Bandwidth Services TheFibertech Advantage Connectivity End-to-end fiber optics High availability, high bandwidth Less points of failure vs. incumbent or other alternatives Greater flexibility – Ethernet and TDM services Scalability Ease and speed of bandwidth upgrades unparalleled Incremental bandwidth pricing extremely attractive Ability to meet project-related needs with flexible bandwidth offerings Flexibility Utilizing contractual and financial models to meet customers needs Stream-lined organizational structure leads to efficiency Service and carrier neutral – TDM, Ethernet & Dark Fiber
- 16. Delaware Valley FiberFootprint 3
- 17. North Jersey FiberFootprint 3