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TEACHING AND MEASURING 
CREATIVITY IN THE SOCIAL MEDIA 
CLASSROOM 
Michael Germano 
Rika Houston 
Shirley Stretch 
California State University, Los Angeles
The Problem 
• Convergence between digital tools that two-way customer 
engagement and the emergence/realization/acceptance 
of the importance of creativity in business generally and 
marketing specifically 
• Marketing is less about top down, interruption disruption 
based communication and more about two way 
engagement; Marketers have to be conversationalists and 
story-tellers more than ever
Preliminary Research Findings 
• Marketing students overwhelmingly think of themselves 
as “creative” compared to other business students 
• They (marketing students) also want/desire/need to learn 
to be more creative 
• Creativity important to success in real world but not 
necessary to succeed as a student 
• Believe future pay is tied to creative problem solving 
• Prefer work that requires creative thought over tasks that 
analytical or critical thinking
Social Media Marketing Certificate 
• MKT 380 Introduction to Social Media Marketing 
(required) overview course that surveys marketing in a 
web 2.0 environment (connected interactive technologies) 
as well as digital consumers 
• Choose 3 of the following: 
• MKT 389 Syntax of Social Media 
• MKT 480 Social Media Marketing Strategy 
• MKT 420 SEO and Web Analytics 
• MKT 421 Mobile App Development and Strategy 
• MKT 483 Social Media and Entrepreneurship 
• MKT 484 Contemporary Topics in Social Media
Creative Perspective 
• Switch-Up 
• Creativity = development/design 
• Measurement = creativity 
• SM Quantification = Creativity 
• Issue: Getting students to see SM measurement options 
and to select the “best” option for their given SM goals
Creative Measurement Options/Metrics 
Broad Topics needing marketing metrics 
• Buying/Promoting 
• Maximizing Speed 
• Calibrating Content 
• Understanding Navigation 
• Calculating Conversion 
• Maximizing customer information 
• Customer Value
Creative Measurement Options/Metrics 
• Dash Board content and design 
• Multi/Omini Channels
Models - AVictory 
• Ability 
• Values 
• Ideas 
• Circumstances 
• Timing 
• Obligation 
• Resistance 
• Yield
Models – New Marketing Funnel
Provide Basic Structure 
• Develop exercises to show options 
• Focusing on 7-10 metrics of multitude of options 
• Non-Financial 
• Brand Awareness, Test Drive, Loyality, Customer Satisfaction, and Take-rate/ 
conversion rate 
• Financial 
• Sales, Profit, Net Present Value, Internal Rate of Return, Payback 
• Customer Lifetime Value 
• CPC, TCR, ROA, Bounce rate, WOM (social media reach)
Examples
Consumer Behavior: 
Active Learning “Creativity” Exercise 
• Consumer Behavior Topic: Psychographics 
• Pre-Reading Assignment: (Sustainable) Ecotourism 
• Brief Overview: Psychographics of Ecotourists 
• Exercise: Brainstorm and list the features for a ecotourism 
mobile app that appropriately addresses the psychographics of 
ecotourists
Consumer Behavior: 
Active Learning “Creativity” Exercise 
• Resulting Features: 
• Ecotourism destinations 
• Eco-friendly hotels 
• Eco-friendly transportation 
• Eco-friendly restaurants 
• Eco-friendly brands 
• Luggage 
• Clothing 
• Shoes 
• Toiletries
Consumer Behavior: 
Active Learning “Creativity” Exercise 
IN-CLASS 
DEMO 
(After Student Exercise)
Social Media Content Marketing 
• Creative in-class task: Use Instagram to tell a story 
visually that conveys a typical ‘value’ cornerstone concept 
for a brand (exciting, cool, trusted, fun, delicious, happy) 
• In 30 minutes take 5 pictures 
• Creativity is judged against Google images (Too 
common? Overdone? Unique visual?) 
• Creativity is also judged and evaluated against one 
another
Introduction to Social Media Marketing 
• Role of creativity in folksonomies (hashtags) 
• Students given a product or image 
• Have to come up with 100 words that describe for 
discoverability 
• Use the best to develop a viral hashtag campaign (usually 
a phrase or neologism) for propagation

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Mktedge creativity

  • 1. TEACHING AND MEASURING CREATIVITY IN THE SOCIAL MEDIA CLASSROOM Michael Germano Rika Houston Shirley Stretch California State University, Los Angeles
  • 2. The Problem • Convergence between digital tools that two-way customer engagement and the emergence/realization/acceptance of the importance of creativity in business generally and marketing specifically • Marketing is less about top down, interruption disruption based communication and more about two way engagement; Marketers have to be conversationalists and story-tellers more than ever
  • 3. Preliminary Research Findings • Marketing students overwhelmingly think of themselves as “creative” compared to other business students • They (marketing students) also want/desire/need to learn to be more creative • Creativity important to success in real world but not necessary to succeed as a student • Believe future pay is tied to creative problem solving • Prefer work that requires creative thought over tasks that analytical or critical thinking
  • 4. Social Media Marketing Certificate • MKT 380 Introduction to Social Media Marketing (required) overview course that surveys marketing in a web 2.0 environment (connected interactive technologies) as well as digital consumers • Choose 3 of the following: • MKT 389 Syntax of Social Media • MKT 480 Social Media Marketing Strategy • MKT 420 SEO and Web Analytics • MKT 421 Mobile App Development and Strategy • MKT 483 Social Media and Entrepreneurship • MKT 484 Contemporary Topics in Social Media
  • 5. Creative Perspective • Switch-Up • Creativity = development/design • Measurement = creativity • SM Quantification = Creativity • Issue: Getting students to see SM measurement options and to select the “best” option for their given SM goals
  • 6. Creative Measurement Options/Metrics Broad Topics needing marketing metrics • Buying/Promoting • Maximizing Speed • Calibrating Content • Understanding Navigation • Calculating Conversion • Maximizing customer information • Customer Value
  • 7. Creative Measurement Options/Metrics • Dash Board content and design • Multi/Omini Channels
  • 8. Models - AVictory • Ability • Values • Ideas • Circumstances • Timing • Obligation • Resistance • Yield
  • 9. Models – New Marketing Funnel
  • 10. Provide Basic Structure • Develop exercises to show options • Focusing on 7-10 metrics of multitude of options • Non-Financial • Brand Awareness, Test Drive, Loyality, Customer Satisfaction, and Take-rate/ conversion rate • Financial • Sales, Profit, Net Present Value, Internal Rate of Return, Payback • Customer Lifetime Value • CPC, TCR, ROA, Bounce rate, WOM (social media reach)
  • 12. Consumer Behavior: Active Learning “Creativity” Exercise • Consumer Behavior Topic: Psychographics • Pre-Reading Assignment: (Sustainable) Ecotourism • Brief Overview: Psychographics of Ecotourists • Exercise: Brainstorm and list the features for a ecotourism mobile app that appropriately addresses the psychographics of ecotourists
  • 13. Consumer Behavior: Active Learning “Creativity” Exercise • Resulting Features: • Ecotourism destinations • Eco-friendly hotels • Eco-friendly transportation • Eco-friendly restaurants • Eco-friendly brands • Luggage • Clothing • Shoes • Toiletries
  • 14. Consumer Behavior: Active Learning “Creativity” Exercise IN-CLASS DEMO (After Student Exercise)
  • 15. Social Media Content Marketing • Creative in-class task: Use Instagram to tell a story visually that conveys a typical ‘value’ cornerstone concept for a brand (exciting, cool, trusted, fun, delicious, happy) • In 30 minutes take 5 pictures • Creativity is judged against Google images (Too common? Overdone? Unique visual?) • Creativity is also judged and evaluated against one another
  • 16. Introduction to Social Media Marketing • Role of creativity in folksonomies (hashtags) • Students given a product or image • Have to come up with 100 words that describe for discoverability • Use the best to develop a viral hashtag campaign (usually a phrase or neologism) for propagation