Tesco is a large global grocery retailer headquartered in the UK. It uses various information systems throughout its operations for functions like inventory management, supply chain management, sales and checkout, financial reporting, HR, and more. Information systems are critical to Tesco's success and have helped increase efficiency, automate processes, and enable new capabilities like e-commerce. Some key systems used include GOLD for warehouse management, their customer loyalty program, and online shopping platforms. Challenges include maintaining system integrity and performance across Tesco's large global operations.
Tesco is a large global grocery retailer headquartered in the UK. It uses various information systems throughout its operations for functions like inventory management, supply chain management, sales and checkout, financial reporting, HR, and more. Information systems are critical to Tesco's success and have helped increase efficiency, automate processes, and enable new capabilities like e-commerce. Some key systems used include GOLD for warehouse management, their customer loyalty program, and online shopping platforms. Challenges include maintaining system security and performance as Tesco continues to expand globally.
Tesco has grown to become the largest supermarket chain in the UK through innovations in supply chain management. The company adopted lean principles from Toyota to reduce waste and implement just-in-time inventory practices. This included point-of-sale scanning, centralized ordering and distribution, and automated warehouse control. While Tesco has achieved supply chain efficiencies through these methods, international expansion presents challenges in adapting practices to diverse global markets and suppliers.
Tesco is a large international grocery and general merchandise retailer headquartered in the UK. It operates over 5380 stores across 14 countries, with the largest presence in the UK, Ireland, Malaysia, and Thailand. Tesco began as a small grocery stall in London in 1919 and has expanded significantly over the decades through acquisitions and new store openings, becoming a global retail leader and pioneering strategies like loyalty programs and online shopping. The document provides an overview of Tesco's history, operations, formats, competitors, and strategies.
Jack Cohen founded Tesco in 1919 in London. It has since grown to become the third largest retailer in the world. Tesco launched its first store in 1929 and first supermarket in 1956. It went international in 2002. Today Tesco operates over 2,400 stores worldwide and has a strong online presence through Tesco.com. While highly successful in the UK, Tesco's expansion to the US through its Fresh & Easy stores has faced challenges and not yet proven profitable.
Tesco is the third largest retailer worldwide operating over 6,900 stores globally. Founded in 1919 in London, England, Tesco has grown to become a multi-national corporation offering retail services across grocery, clothing, electronics and other products both online and in-store. Tesco aims to earn customer loyalty through competitive pricing, a wide selection of quality products, and loyalty programs. While facing challenges from competitors and market fluctuations, Tesco's large international presence and focus on technology and customer service have allowed it to maintain strength as a major global retailer.
This presentation provides an overview of Tesco, a global grocery retailer. It discusses Tesco's product categories, store formats, and major competitors. The presentation describes how Tesco transformed its organization, processes, information systems, and technology over time to become more customer-focused and efficient. It also performs a SWOT analysis, identifying Tesco's strengths in its large size and brand name, weaknesses in reliance on the UK market, and opportunities and threats in new markets and competition.
Tesco is a large public retail company founded in 1919 in London. It operates 6,351 stores worldwide across several countries and has over 519,671 employees. Some key facts:
- Tesco is the 3rd largest retailer globally and was the 2nd largest in terms of profits.
- It has expanded internationally since the 1990s and now operates in several markets outside the UK.
- In its home market of the UK, Tesco has a 30.2% market share of the supermarket sector as of 2012, making it the largest supermarket chain.
This document provides an overview of Tesco, the largest retailer in the UK. It discusses Tesco's industry, competitors, strategies and financial performance. Tesco has over 2,400 stores worldwide, a 30% market share in the UK grocery market, and sales of over £22 billion in 2007. The document analyzes Tesco using various frameworks including Porter's five forces, resource-based view and SWOT analysis. It recommends Tesco focus on improving existing stores and potentially form strategic alliances to address weaknesses.
Tesco is a large global grocery retailer headquartered in the UK. It uses various information systems throughout its operations for functions like inventory management, supply chain management, sales and checkout, financial reporting, HR, and more. Information systems are critical to Tesco's success and have helped increase efficiency, automate processes, and enable new capabilities like e-commerce. Some key systems used include GOLD for warehouse management, their customer loyalty program, and online shopping platforms. Challenges include maintaining system security and performance as Tesco continues to expand globally.
Tesco has grown to become the largest supermarket chain in the UK through innovations in supply chain management. The company adopted lean principles from Toyota to reduce waste and implement just-in-time inventory practices. This included point-of-sale scanning, centralized ordering and distribution, and automated warehouse control. While Tesco has achieved supply chain efficiencies through these methods, international expansion presents challenges in adapting practices to diverse global markets and suppliers.
Tesco is a large international grocery and general merchandise retailer headquartered in the UK. It operates over 5380 stores across 14 countries, with the largest presence in the UK, Ireland, Malaysia, and Thailand. Tesco began as a small grocery stall in London in 1919 and has expanded significantly over the decades through acquisitions and new store openings, becoming a global retail leader and pioneering strategies like loyalty programs and online shopping. The document provides an overview of Tesco's history, operations, formats, competitors, and strategies.
Jack Cohen founded Tesco in 1919 in London. It has since grown to become the third largest retailer in the world. Tesco launched its first store in 1929 and first supermarket in 1956. It went international in 2002. Today Tesco operates over 2,400 stores worldwide and has a strong online presence through Tesco.com. While highly successful in the UK, Tesco's expansion to the US through its Fresh & Easy stores has faced challenges and not yet proven profitable.
Tesco is the third largest retailer worldwide operating over 6,900 stores globally. Founded in 1919 in London, England, Tesco has grown to become a multi-national corporation offering retail services across grocery, clothing, electronics and other products both online and in-store. Tesco aims to earn customer loyalty through competitive pricing, a wide selection of quality products, and loyalty programs. While facing challenges from competitors and market fluctuations, Tesco's large international presence and focus on technology and customer service have allowed it to maintain strength as a major global retailer.
This presentation provides an overview of Tesco, a global grocery retailer. It discusses Tesco's product categories, store formats, and major competitors. The presentation describes how Tesco transformed its organization, processes, information systems, and technology over time to become more customer-focused and efficient. It also performs a SWOT analysis, identifying Tesco's strengths in its large size and brand name, weaknesses in reliance on the UK market, and opportunities and threats in new markets and competition.
Tesco is a large public retail company founded in 1919 in London. It operates 6,351 stores worldwide across several countries and has over 519,671 employees. Some key facts:
- Tesco is the 3rd largest retailer globally and was the 2nd largest in terms of profits.
- It has expanded internationally since the 1990s and now operates in several markets outside the UK.
- In its home market of the UK, Tesco has a 30.2% market share of the supermarket sector as of 2012, making it the largest supermarket chain.
This document provides an overview of Tesco, the largest retailer in the UK. It discusses Tesco's industry, competitors, strategies and financial performance. Tesco has over 2,400 stores worldwide, a 30% market share in the UK grocery market, and sales of over £22 billion in 2007. The document analyzes Tesco using various frameworks including Porter's five forces, resource-based view and SWOT analysis. It recommends Tesco focus on improving existing stores and potentially form strategic alliances to address weaknesses.
Tesco pioneered large format stores in the UK and grew to become renowned for competitive prices. It launched various customer service initiatives like the First Class Service initiative and loyalty card schemes to move from customer service to customer delight. Tesco collected extensive customer data through its loyalty cards, which it used to personalize services, target promotions, and gain insights into customer preferences and behaviors. This data-driven approach helped Tesco offer a better customer experience and ensure its stores remained attractive amid competition.
Information Technology in Supply Chain ManagementMd Adnan
This document discusses the role of information technology in supply chain management. It describes how IT helps to reduce costs and improve productivity. Specific technologies like barcoding, electronic data interchange, enterprise resource planning, and data warehousing are discussed. The value of IT is said to include increased control, better inventory management, and improved collaboration between supply chain partners. Real-time data, visibility, simplified processes, and enhanced customer communication are ways supply chain technology can improve business. The document also reviews popular supply chain management software and areas where IT provides help, such as global trade, supplier relationship management, and reverse logistics.
Tesco Case Study- Presentation- Marketing Management- MBAVineethJose5
Tesco started as a small market stall in 1919 and has since grown to become a large international retailer. It opened its first store in 1929 and continued expanding in London through the 1930s. In the following decades, Tesco introduced various store formats and expanded its product range. It now operates over 3,400 stores across several countries. Tesco uses strategies like competitive pricing, a loyalty program, and various store formats to target different customer segments in both domestic and global markets. Adapting strategies to local conditions and customer needs is important for Tesco's international expansion.
Tesco is a UK-based supermarket chain founded in 1919 that is now the largest British retailer. It initially grew on the strategy of "pile it high and sell it cheap" but later underwent a makeover to improve quality. Tesco launched initiatives like its "Every Little Helps" campaign and Clubcard loyalty program to build customer relationships. Today Tesco has over 3,500 stores across 14 countries, generating £62 billion in revenue through various store formats that cater to different locations.
Tesco is a British multinational grocery and general merchandise retailer founded in 1919. It operates over 6,800 stores across 12 countries in Asia and Europe. Tesco's vision is to deliver fresh, quality groceries at low prices, and its mission is to offer customers a new shopping experience for quality products. Tesco has expanded into other businesses like banking, telecom, filmmaking, and restaurants. It uses supply chain strategies like just-in-time and continuous replenishment to efficiently source and distribute products to stores. Tesco's strong supply chain management has helped it become the third largest retailer in the world by profits.
Tesco is the largest grocery retailer in the UK and Ireland with annual online sales of over $5 billion through its online grocery service Tesco.com. Tesco launched a new initiative called Tesco Direct to sell non-food items like furniture online in addition to groceries. This allows customers to choose from over 8,000 non-food products on the Tesco Direct website or catalog and order online, by phone, or in stores for delivery or in-store pickup. The strategy aims to take advantage of the large online market and convenience of online shopping in the UK and Ireland where internet penetration rates are over 50%.
Tesco transformed from a domestic UK operator to a global retail giant over 10 years. It expanded internationally through acquisitions in Central Europe in the 1990s, and Asia in the late 1990s and 2000s, becoming highly successful in Thailand and South Korea but exiting Taiwan. Tesco also took the risky move of entering the large US market in 2007. By the late 2000s, 64% of Tesco's operating space and nearly 30% of its sales were outside the UK, making it one of the world's leading multinational retailers.
Strategic Information Systems Case Study- TescoLaura O' Brien
This document is a group assignment analyzing strategic information systems at Tesco. It contains several sections: identifying systems used at each level of Tesco's hierarchical pyramid; how Tesco uses value chain analysis to identify opportunities for strategic IS and how IS has extended Tesco's value chain; how IS has changed how Tesco does business and competes; how IS has changed the supermarket industry; potential areas for strategic IS at Tesco; and IS solutions that enable Tesco's customer service life cycle. The conclusion is followed by individual reports from group members on the assignment process and learning points.
This document provides an overview and analysis of Walmart through a 12-point presentation. It begins with an introduction to Walmart, providing statistics on its size and scope of operations. The presentation then outlines the topics to be covered, including Walmart's history, business description, vision/mission/values, corporate and competitive strategies, SWOT analysis, five forces model, supply chain management, success factors, and criticisms. For each main topic, supporting details and explanations are provided through text, charts, and diagrams. The overall summary focuses on profiling Walmart as the world's largest retailer through analyzing its business model, strategies, and performance over time.
Tesco is a global grocery and general merchandise retailer headquartered in the UK. It operates stores across Asia, Europe, and North America, and is the market leader in grocery in the UK, Ireland, Malaysia, and Thailand. Founded in 1919, Tesco started as a UK-focused grocery retailer but has since diversified globally and into other areas such as clothing, electronics, financial services, telecoms, and entertainment. It has a 30% share of the UK grocery market.
Global Supply Chain Management & Logistics - Leroy Merlin Case StudyVasilis Tsardaklis
The premise of this case study is to describe the supply chain and logistics of Leroy Merlin and deliver suggestions on how to improve its performance.
In May 2011, Tesco committed £1 billion to improve the customer shopping experience through a seven part strategy aimed at strong growth and customer value. As of 2006, Tesco was the fourth largest retailer globally but moved ahead of Home Depot in 2007. Tesco faced challenges of competitors constantly improving and limited potential for new market share, so it sought to expand into new areas like non-food online sales.
Tesco is a major British multinational grocery and general merchandise retailer founded in 1919. It has grown to operate over 5830 stores worldwide, becoming the third largest retailer globally behind Walmart and Carrefour. Tesco aims to create value for customers through its mission of earning their lifetime loyalty. While facing challenges from major competitors and economic threats, Tesco has strategically expanded internationally and used innovative technology to maintain its position as the leading retailer in the UK market.
1) Walmart began as a single discount store founded by Sam Walton in 1962 and grew to become the largest retailer in the world through a strategy of low prices, efficient supply chain management, and expansion into new store formats like Sam's Club warehouses and Supercenters.
2) By 1994, Walmart had over 1,900 discount stores and was expanding aggressively into new markets, with Supercenters and Sam's Clubs becoming major drivers of growth.
3) Walmart's low-cost business model and ability to pressure suppliers on price gave it a strong competitive advantage over rivals in the retail industry.
The document provides an analysis of Tesco's strategic management through a PESTEL analysis, Porter's 5 Forces analysis, critical success factors, SWOT analysis, and value chain analysis. It examines Tesco's external environment and industry factors, identifies Tesco's critical success factors as strong branding, IT integration, and supplier management. The document also analyzes Tesco's strategic options and core competencies.
Digital transformation in transport and logisticsPostNL België
This document discusses digital transformation in transport and logistics through the use of big data. It first provides an introduction and background about the speaker. It then discusses using improved inventory control and forecasting of promotions in retail settings. Specifically, it examines using a management coefficients model to better balance workloads and reduce excess inventory. It also evaluates various machine learning techniques for more accurately forecasting demand during promotion periods versus non-promotion periods. Finally, it outlines opportunities for applying big data methodologies like predictive analytics and prescriptive analytics to challenges in logistics planning and connecting data to optimization of operations.
This document discusses retailer-supplier partnerships (RSP) in supply chain management. It describes RSP as a type of strategic alliance where the supplier is linked to the retailer's point of sale data to help with forecasting and planning. There are three main types of RSP: quick response inventory, continuous replenishment inventory, and vendor-managed inventory. The document provides details on each type and how they work to improve information sharing and inventory management between retailers and suppliers. Benefits and some potential drawbacks of RSP strategies are also summarized.
This document provides an overview of information technology management in supply chain operations, using Walmart as a case study. It discusses key concepts like traditional vs integrated supply chain views, the importance and benefits of IT in supply chain management. It also describes various types of IT systems used in supply chains, including ERP, transportation management, inventory management, EDI, barcoding, RFID and e-commerce systems. Finally, it discusses management of supply chain information systems and the development process.
MIS is a system that provides information to help manage organizations efficiently. The objectives of MIS are to improve decision making and provide accurate, up-to-date information on performance. Common MIS applications include ERP, SCM, CRM, and KMS. Walmart pioneered the hub-and-spoke distribution model in the 1970s and has continuously invested in technology like EDI, RFID, and computer systems to optimize inventory management and reduce costs through its supply chain.
Agency theory examines conflicts of interest that arise between parties in a principal-agent relationship, such as between shareholders and company managers. It aims to align their goals and reconcile different risk tolerances. Mechanisms for dealing with conflicts include incentive-based executive compensation, shareholder monitoring and intervention, and the threat of firing or takeover. Agency costs refer to the costs shareholders incur to encourage managerial wealth maximization over self-interest. The theory has implications for ethics in balancing principals' and agents' respective duties and interests.
Tesco pioneered large format stores in the UK and grew to become renowned for competitive prices. It launched various customer service initiatives like the First Class Service initiative and loyalty card schemes to move from customer service to customer delight. Tesco collected extensive customer data through its loyalty cards, which it used to personalize services, target promotions, and gain insights into customer preferences and behaviors. This data-driven approach helped Tesco offer a better customer experience and ensure its stores remained attractive amid competition.
Information Technology in Supply Chain ManagementMd Adnan
This document discusses the role of information technology in supply chain management. It describes how IT helps to reduce costs and improve productivity. Specific technologies like barcoding, electronic data interchange, enterprise resource planning, and data warehousing are discussed. The value of IT is said to include increased control, better inventory management, and improved collaboration between supply chain partners. Real-time data, visibility, simplified processes, and enhanced customer communication are ways supply chain technology can improve business. The document also reviews popular supply chain management software and areas where IT provides help, such as global trade, supplier relationship management, and reverse logistics.
Tesco Case Study- Presentation- Marketing Management- MBAVineethJose5
Tesco started as a small market stall in 1919 and has since grown to become a large international retailer. It opened its first store in 1929 and continued expanding in London through the 1930s. In the following decades, Tesco introduced various store formats and expanded its product range. It now operates over 3,400 stores across several countries. Tesco uses strategies like competitive pricing, a loyalty program, and various store formats to target different customer segments in both domestic and global markets. Adapting strategies to local conditions and customer needs is important for Tesco's international expansion.
Tesco is a UK-based supermarket chain founded in 1919 that is now the largest British retailer. It initially grew on the strategy of "pile it high and sell it cheap" but later underwent a makeover to improve quality. Tesco launched initiatives like its "Every Little Helps" campaign and Clubcard loyalty program to build customer relationships. Today Tesco has over 3,500 stores across 14 countries, generating £62 billion in revenue through various store formats that cater to different locations.
Tesco is a British multinational grocery and general merchandise retailer founded in 1919. It operates over 6,800 stores across 12 countries in Asia and Europe. Tesco's vision is to deliver fresh, quality groceries at low prices, and its mission is to offer customers a new shopping experience for quality products. Tesco has expanded into other businesses like banking, telecom, filmmaking, and restaurants. It uses supply chain strategies like just-in-time and continuous replenishment to efficiently source and distribute products to stores. Tesco's strong supply chain management has helped it become the third largest retailer in the world by profits.
Tesco is the largest grocery retailer in the UK and Ireland with annual online sales of over $5 billion through its online grocery service Tesco.com. Tesco launched a new initiative called Tesco Direct to sell non-food items like furniture online in addition to groceries. This allows customers to choose from over 8,000 non-food products on the Tesco Direct website or catalog and order online, by phone, or in stores for delivery or in-store pickup. The strategy aims to take advantage of the large online market and convenience of online shopping in the UK and Ireland where internet penetration rates are over 50%.
Tesco transformed from a domestic UK operator to a global retail giant over 10 years. It expanded internationally through acquisitions in Central Europe in the 1990s, and Asia in the late 1990s and 2000s, becoming highly successful in Thailand and South Korea but exiting Taiwan. Tesco also took the risky move of entering the large US market in 2007. By the late 2000s, 64% of Tesco's operating space and nearly 30% of its sales were outside the UK, making it one of the world's leading multinational retailers.
Strategic Information Systems Case Study- TescoLaura O' Brien
This document is a group assignment analyzing strategic information systems at Tesco. It contains several sections: identifying systems used at each level of Tesco's hierarchical pyramid; how Tesco uses value chain analysis to identify opportunities for strategic IS and how IS has extended Tesco's value chain; how IS has changed how Tesco does business and competes; how IS has changed the supermarket industry; potential areas for strategic IS at Tesco; and IS solutions that enable Tesco's customer service life cycle. The conclusion is followed by individual reports from group members on the assignment process and learning points.
This document provides an overview and analysis of Walmart through a 12-point presentation. It begins with an introduction to Walmart, providing statistics on its size and scope of operations. The presentation then outlines the topics to be covered, including Walmart's history, business description, vision/mission/values, corporate and competitive strategies, SWOT analysis, five forces model, supply chain management, success factors, and criticisms. For each main topic, supporting details and explanations are provided through text, charts, and diagrams. The overall summary focuses on profiling Walmart as the world's largest retailer through analyzing its business model, strategies, and performance over time.
Tesco is a global grocery and general merchandise retailer headquartered in the UK. It operates stores across Asia, Europe, and North America, and is the market leader in grocery in the UK, Ireland, Malaysia, and Thailand. Founded in 1919, Tesco started as a UK-focused grocery retailer but has since diversified globally and into other areas such as clothing, electronics, financial services, telecoms, and entertainment. It has a 30% share of the UK grocery market.
Global Supply Chain Management & Logistics - Leroy Merlin Case StudyVasilis Tsardaklis
The premise of this case study is to describe the supply chain and logistics of Leroy Merlin and deliver suggestions on how to improve its performance.
In May 2011, Tesco committed £1 billion to improve the customer shopping experience through a seven part strategy aimed at strong growth and customer value. As of 2006, Tesco was the fourth largest retailer globally but moved ahead of Home Depot in 2007. Tesco faced challenges of competitors constantly improving and limited potential for new market share, so it sought to expand into new areas like non-food online sales.
Tesco is a major British multinational grocery and general merchandise retailer founded in 1919. It has grown to operate over 5830 stores worldwide, becoming the third largest retailer globally behind Walmart and Carrefour. Tesco aims to create value for customers through its mission of earning their lifetime loyalty. While facing challenges from major competitors and economic threats, Tesco has strategically expanded internationally and used innovative technology to maintain its position as the leading retailer in the UK market.
1) Walmart began as a single discount store founded by Sam Walton in 1962 and grew to become the largest retailer in the world through a strategy of low prices, efficient supply chain management, and expansion into new store formats like Sam's Club warehouses and Supercenters.
2) By 1994, Walmart had over 1,900 discount stores and was expanding aggressively into new markets, with Supercenters and Sam's Clubs becoming major drivers of growth.
3) Walmart's low-cost business model and ability to pressure suppliers on price gave it a strong competitive advantage over rivals in the retail industry.
The document provides an analysis of Tesco's strategic management through a PESTEL analysis, Porter's 5 Forces analysis, critical success factors, SWOT analysis, and value chain analysis. It examines Tesco's external environment and industry factors, identifies Tesco's critical success factors as strong branding, IT integration, and supplier management. The document also analyzes Tesco's strategic options and core competencies.
Digital transformation in transport and logisticsPostNL België
This document discusses digital transformation in transport and logistics through the use of big data. It first provides an introduction and background about the speaker. It then discusses using improved inventory control and forecasting of promotions in retail settings. Specifically, it examines using a management coefficients model to better balance workloads and reduce excess inventory. It also evaluates various machine learning techniques for more accurately forecasting demand during promotion periods versus non-promotion periods. Finally, it outlines opportunities for applying big data methodologies like predictive analytics and prescriptive analytics to challenges in logistics planning and connecting data to optimization of operations.
This document discusses retailer-supplier partnerships (RSP) in supply chain management. It describes RSP as a type of strategic alliance where the supplier is linked to the retailer's point of sale data to help with forecasting and planning. There are three main types of RSP: quick response inventory, continuous replenishment inventory, and vendor-managed inventory. The document provides details on each type and how they work to improve information sharing and inventory management between retailers and suppliers. Benefits and some potential drawbacks of RSP strategies are also summarized.
This document provides an overview of information technology management in supply chain operations, using Walmart as a case study. It discusses key concepts like traditional vs integrated supply chain views, the importance and benefits of IT in supply chain management. It also describes various types of IT systems used in supply chains, including ERP, transportation management, inventory management, EDI, barcoding, RFID and e-commerce systems. Finally, it discusses management of supply chain information systems and the development process.
MIS is a system that provides information to help manage organizations efficiently. The objectives of MIS are to improve decision making and provide accurate, up-to-date information on performance. Common MIS applications include ERP, SCM, CRM, and KMS. Walmart pioneered the hub-and-spoke distribution model in the 1970s and has continuously invested in technology like EDI, RFID, and computer systems to optimize inventory management and reduce costs through its supply chain.
Agency theory examines conflicts of interest that arise between parties in a principal-agent relationship, such as between shareholders and company managers. It aims to align their goals and reconcile different risk tolerances. Mechanisms for dealing with conflicts include incentive-based executive compensation, shareholder monitoring and intervention, and the threat of firing or takeover. Agency costs refer to the costs shareholders incur to encourage managerial wealth maximization over self-interest. The theory has implications for ethics in balancing principals' and agents' respective duties and interests.
This presentation was prepared in United world School of Business by our group of PGDM (1st year). This presentation is about the MIS-Management Information System in Walmart.
Analysis of Wal-Mart using some Strategic Management tools:
*** Value Chain
*** Strategic Position And Action Evaluation (SPACE)
*** Resource & Capabilities analysis
***
Walmart established itself as the largest retailer in the US through innovative supply chain management practices utilizing information technology. It was an early adopter of technologies like EDI and barcoding to efficiently procure inventory and share sales data with suppliers. Walmart further improved inventory management through voice picking technologies in warehouses, GPS tracking of trucks, and collaborating with suppliers on forecasting through the Retail Link system and CPFR initiatives. Implementing RFID tagging was expected to enhance supply chain visibility and save over $8 billion per year through reduced labor and inventory costs.
The document provides an overview of Walmart's history, operations, strategies for international expansion, and lessons learned. It discusses Walmart's vision, mission, and goals, as well as its business model, value chain, and key competitive advantages. Regarding internationalization, the document examines Walmart's reasons for expanding abroad, entry decisions, examples of success in Mexico and Canada, and failures in Germany and India. Overall, the document analyzes Walmart's path to becoming a global retailer and identifies factors for successful international transfer of core competencies.
Information systems involve organizational, management, and technology dimensions. Computer specialists understand technology but may lack business knowledge, so they should work as part of an interdisciplinary team. Information systems are essential in business today due to trends like globalization, the rise of knowledge economies, the transformation of business models, and the emergence of digital firms. An information system includes interrelated components for collecting, processing, storing, and sharing information to support decision making. It differs from a computer or program, which are technological components of an information system. Data becomes useful information after being processed into meaningful form.
This document provides an overview of the history and evolution of information systems and technology. It discusses how computers originally focused on business and defense uses before personal computers became common. Local area networks then allowed people to work together and share information. As technology advanced, larger organizations developed internal IT departments to manage systems and purchase software to coordinate business processes. Information systems are now critical to supporting business operations and management decision making through tools like databases, business process management systems, and decision support systems. When combined with changes to organization and management, information systems can provide a strategic advantage through optimization of costs and processes.
Running head HUMAN ELEMENTS IN IT STRATEGY DOCUMENT .docxcowinhelen
Running head: HUMAN ELEMENTS IN IT STRATEGY DOCUMENT 1
HUMAN ELEMENTS IN IT STRATEGY DOCUMENT 2
Human Element in IT Strategy
Destiny Barrera
Colorado Technical University
February 1st 2018
Table of Contents
Project Outline
Description of the Organization
Wal-Mart’s Information Technology
Wal-Mart’s IT Capabilities and Infrastructure
Human Factors and Productivity
Success Factors in the IT Organization
Success Factor Identification
Success Factor Contribution
People, Processes, and Technologies
IT Project Stakeholders
Behavioral Layers
Human Elements in IT Strategy
Project Outline
Description of the Organization
The organization selected for this project is Wal-Mart, Inc. Wal-Mart is a multinational retail company that is based in the United States. The company operates a chain of supermarkets, hypermarkets, and grocery stores in 28 countries, operating under 63 different names. As of 2017, the company had over 11,000 stores globally (Leonard, 2017). According to the Fortune Global 500, Wal-Mart is currently the largest company in the world in terms of revenue and also the largest private employer in the world with over 2.3 million employees. Wal-Mart’s United States’ investments account for the largest percentage of the company’s total revenue. In the U.S. the company operates the Walmart supercenters, Walmart discount stores, and the Walmart neighborhood market. The company has its stores in each of the states of the country where millions of customers can get nearly anything they need from a retail store (Leonard, 2017). Additionally, in the past few years the company has ventured into e-commerce offering online sales services for customers within the United States. To achieve this kind of success not only in the United States, but also globally, Wal-Mart, Inc. has been making good use of technology.
Wal-Mart’s Information Technology
As the biggest retail company in the world, Wal-Mart has managed to achieve a competitive advantage in the retail industry because of its unique philosophy with regards to the use of information technology. The company runs a centralized information system that connects all of its operations from across the world; all run from its headquarters in Bentonville, Arkansas (Buvat & Khadikar, 2015). The company has managed to develop a comprehensive IT personnel enabling the development of an information system that connects its merchants, employees, customers, and other stakeholders; thus, enabling the successful running of the business.
Wal-Mart has long been associated with home-grown innovations that it has developed due to its strategic utilization of information technology. For instance, the company was the pioneer of bar code scanning, which is currently being applied in retail stores from all over the world. The company was also the founder of analyzing point-of-sale information, an in ...
The document provides an introduction to management information systems. It explains that information systems are essential for businesses today to achieve operational excellence, develop new products and business models, gain customer intimacy, improve decision making, gain competitive advantages, and ensure survival. It defines an information system from both a technical and business perspective, and identifies the three key dimensions of information systems as the management, organizational, and technological dimensions.
Information systems are combinations of hardware, software, and networks that organizations use to collect, create, and distribute useful data. They help process and manage data, monitor performance, and support decision making. Information systems are central to virtually every organization and provide users with resources like Wi-Fi networks, database search services, and printers. They consist of hardware, software, data, knowledge, and telecommunications components. Data analytics uses specialized software to explore large volumes of data and provide insights to help organizations grow customer bases, improve efficiency, and detect fraud. Common types of information systems include transaction processing, office automation, decision support, and executive information systems.
1st solve assignment Management information systemDanish Saqi
Information systems are essential for running and managing modern businesses. They help reduce costs, improve efficiency and productivity, minimize litigation risks, safeguard vital information, support better decision making, and preserve corporate memory. Porter's competitive forces model examines how five competitive forces - traditional competitors, new market entrants, substitute products/services, suppliers, and customers - shape a firm's competitive strategies. Firms can use information systems to develop strategies to deal with these competitive forces, such as by creating new products/services, improving customer intimacy and gaining competitive advantages.
The document discusses an ICT strategy and the importance of aligning it with business goals and objectives. It provides examples of internal and external factors an organization should consider when developing its ICT strategy, such as legacy systems, information assets, location, technology changes and compliance with regulations. The role of the CIO is also outlined as responsible for writing the ICT strategy and ensuring compliance with relevant legislation.
Data processing in Industrial systems Course Notes 1- 3 weeksUfuk Cebeci
This document provides an overview of information systems concepts. It defines an information system as an organized combination of people, hardware, software, communications networks, and data resources that collects, transforms, and disseminates information in an organization. The document discusses the five basic components of information systems - people resources, hardware resources, software resources, data resources, and network resources. It explains that data resources are transformed through information processing activities like input, processing, output, storage and control into various information products for end users.
This document provides an introduction to information systems from a lecture at Africa Nazarene University. It defines MIS as the study of information systems in business and management. It also discusses why firms invest in information systems, giving examples like improving efficiency and developing new business models. Finally, it outlines the key components of information systems, including hardware, software, data, processes for input, processing, output and feedback of information.
Information Systems in Global Business Today.pptxRoshni814224
The document discusses the role of information systems in business today. It describes how information systems are transforming business through emerging technologies like mobile platforms, big data, and cloud computing. Information systems help businesses achieve strategic objectives like operational excellence, new products/services, customer intimacy, improved decision making, competitive advantage and survival. The growth of information technology investment from 32% to 52% of capital between 1980-2009 is also noted. Key topics covered include digital business processes, strategic uses of information systems, and how systems and business capabilities are interdependent.
Information technology is playing an important role in transforming India's economy and generating employment. It helps companies gain competitive advantages through tools like CRM and improved marketing efficiency. Technology is changing the role of marketing by allowing new forms of customer interaction and personalized services. IT will continue blending with marketing functions and strengthening it by bringing customer voices into organizations.
Chapter 6Systems6.1 Information Systems6.1.1 What JinElias52
Chapter 6
Systems
6.1 Information Systems
6.1.1 What is an Information System?
CS, Complex Problems
● Computer Science
● Software Engineering
● Information Systems
● Information Technology
● Customer CS, Applied
Solution
s
D
is
co
ve
ry
Customer Support
CS Venn Diagram
A system is a group of procedures and different elements
that work together in order to complete a task. Now we
can add on to this to get information systems. Informa-
tion systems are much the same, there are elements and
procedures to work to complete a task. The difference
is information systems are used to generate information
for the users on a need basis. Information systems man-
age and process data as soon as they are created. They
can also be used for long term planning or just the day
to day work. While systems are great and can ease your
life, they are static, which means someone will need to
change the systems when new needs arise. This is called
system development. While it could be costly, there re-
ally is a need for system development since things change
constantly. Whether there are new laws or a new policy
within the company.
Some information systems are meant to be used by all lev-
els of employees while others are specifically designed
to handle the needs of employees with certain respon-
sibilities. As one goes higher up the company ladder,
it can be seen how responsibilities may increase relative
to position. It is for this reason that some information
systems are designed to hone in on the needs of certain
Management Pyramid
level employees. At the ground level, employees gener-
ally make job related decisions that are based on “on-the-
job” input without having to consider how those decisions
will effect other departments or employees in other po-
sitions. These usually involve transaction systems such
as point-of-sales or warehouse systems that record stock
and inventory. Operational managers such as supervisors
or foremen use separate information systems designed to
meet short term goals and gains. They might use systems
that show the productivity of employees or the cost effec-
tiveness of certain changes they've made in production.
Middle managers are a step up from this and use informa-
tion systems that house a broader range of information to
make more tactical decisions. These decisions are usually
aimed at a farther sighted goal than those of Operational
managers and often need more intelligence pulled from
data systems in order to reach these objectives. Middle
managers might be more concerned with how to improve
yearly gains and may use systems that will deliver more
detailed information about specific locations of factories
or retailers in certain states. Executive managers think
in terms of the future and the direction of a company re-
lated to their peer corporations. They make very strategic
decisions to ensure the survival of the entire company as
a whole in relation to the economy and competition. The
systems they use mi ...
1. The document discusses enterprise resource planning (ERP) systems and introduces some key concepts. ERP systems aim to integrate business functions and information across departments.
2. As companies grew larger, departments became more isolated with their own procedures and data. ERP systems eliminate these "islands of information" by creating a centralized enterprise-wide database.
3. ERP systems provide benefits like improved efficiency, flexible and real-time decision making support, and eliminating limitations of legacy systems. However, ERP implementations sometimes fail if not chosen, implemented, and used properly. User training and acceptance is important for success.
The document discusses the importance of information and information systems for gaining competitive advantage. It states that the efficiency of managing information determines business success today. It also describes several competitive forces that shape businesses and generic strategies like low-cost leadership, product differentiation, and strengthening customer intimacy that can be enabled through information systems.
This document provides an overview of information systems including:
1. The definition of an information system as a set of interconnected people, technology, and processes to collect, process, store, and distribute information to help coordination, analysis, and decision making.
2. The need for efficient information systems to store data securely, enhance decision making and productivity, and provide data analytics tools.
3. The main types of information systems including transaction processing systems, management information systems, decision support systems, and expert systems.
4. The information requirements for planning including monitoring, evaluation, and careful planning before projects.
5. The importance of coordination and control at various levels of business and industry to harmonize activities
MIS Ch 01 Business Information Systems in Your Career.pdfMohamedMandour29
This chapter discusses how information systems are transforming business and careers. It defines key terms like data, information, and knowledge. An information system is comprised of interrelated components that collect, manipulate, and disseminate data to support decision making. Information systems have people, organization, and technology dimensions. Businesses invest in information systems to achieve objectives like operational quality, new products/services, customer understanding, improved decision making, competitive advantage, and survival. The chapter provides examples of how companies like Walmart, Apple, Verizon, and Toyota use information systems.
1. An information system is a set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization. It includes hardware, software, data, people, processes, and technologies.
2. Information systems have three main components - input, processing, and output. They also involve feedback and control to monitor performance. Common examples of information systems include transaction processing systems, decision support systems, and executive information systems.
3. Managing information systems effectively presents challenges related to business processes, technology development, goals and ethics. Developing successful information system solutions involves analyzing needs, designing, implementing, and maintaining systems through continuous improvement.
This document discusses how companies can gain a competitive advantage through the use of information systems and technology. It provides examples of both successful and unsuccessful uses of IS/IT. Specifically, it explains that IS/IT can help lower costs, differentiate products/services, and foster innovation. However, some companies have failed to keep up with new technologies, causing their competitive advantages to diminish over time, like what happened to Nokia. Both internal factors, like strengths/weaknesses, and external factors, such as opportunities/threats, can influence the success or failure of a company's IS/IT strategies.
Introduction to Management Information Systemhuma sh
This document provides an introduction to management information systems. It defines MIS as a system that processes data to provide information to management for decision-making. It discusses the three components of MIS: management, information, and system. Management uses the information, information is processed data, and a system is used to process the data into usable information. The document also provides definitions of management, information, and system.
Leveraging Generative AI to Drive Nonprofit InnovationTechSoup
In this webinar, participants learned how to utilize Generative AI to streamline operations and elevate member engagement. Amazon Web Service experts provided a customer specific use cases and dived into low/no-code tools that are quick and easy to deploy through Amazon Web Service (AWS.)
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Main Java[All of the Base Concepts}.docxadhitya5119
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
Temple of Asclepius in Thrace. Excavation resultsKrassimira Luka
The temple and the sanctuary around were dedicated to Asklepios Zmidrenus. This name has been known since 1875 when an inscription dedicated to him was discovered in Rome. The inscription is dated in 227 AD and was left by soldiers originating from the city of Philippopolis (modern Plovdiv).
Gender and Mental Health - Counselling and Family Therapy Applications and In...PsychoTech Services
A proprietary approach developed by bringing together the best of learning theories from Psychology, design principles from the world of visualization, and pedagogical methods from over a decade of training experience, that enables you to: Learn better, faster!
Walmart Business+ and Spark Good for Nonprofits.pdfTechSoup
"Learn about all the ways Walmart supports nonprofit organizations.
You will hear from Liz Willett, the Head of Nonprofits, and hear about what Walmart is doing to help nonprofits, including Walmart Business and Spark Good. Walmart Business+ is a new offer for nonprofits that offers discounts and also streamlines nonprofits order and expense tracking, saving time and money.
The webinar may also give some examples on how nonprofits can best leverage Walmart Business+.
The event will cover the following::
Walmart Business + (https://business.walmart.com/plus) is a new shopping experience for nonprofits, schools, and local business customers that connects an exclusive online shopping experience to stores. Benefits include free delivery and shipping, a 'Spend Analytics” feature, special discounts, deals and tax-exempt shopping.
Special TechSoup offer for a free 180 days membership, and up to $150 in discounts on eligible orders.
Spark Good (walmart.com/sparkgood) is a charitable platform that enables nonprofits to receive donations directly from customers and associates.
Answers about how you can do more with Walmart!"
Communicating effectively and consistently with students can help them feel at ease during their learning experience and provide the instructor with a communication trail to track the course's progress. This workshop will take you through constructing an engaging course container to facilitate effective communication.
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPRAHUL
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
environment for investigating the changes in vegetation cover dynamics. Our study utilizes
advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a
significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
land.
The utilization of land is impacted by human needs and environmental factors. In countries
like India, rapid population growth and the emphasis on extensive resource exploitation can lead
to significant land degradation, adversely affecting the region's land cover.
Therefore, human intervention has significantly influenced land use patterns over many
centuries, evolving its structure over time and space. In the present era, these changes have
accelerated due to factors such as agriculture and urbanization. Information regarding land use and
cover is essential for various planning and management tasks related to the Earth's surface,
providing crucial environmental data for scientific, resource management, policy purposes, and
diverse human activities.
Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
and water managers, and urban planners, are interested in obtaining data on land use and cover
changes, conversion trends, and other related patterns. The spatial dimensions of land use and
cover support policymakers and scientists in making well-informed decisions, as alterations in
these patterns indicate shifts in economic and social conditions. Monitoring such changes with the
help of Advanced technologies like Remote Sensing and Geographic Information Systems is
crucial for coordinated efforts across different administrative levels. Advanced technologies like
Remote Sensing and Geographic Information Systems
9
Changes in vegetation cover refer to variations in the distribution, composition, and overall
structure of plant communities across different temporal and spatial scales. These changes can
occur natural.
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4. INTRODUCTION TESCO
ABOUT
• Tesco is a global grocery and general merchandise retailer
headquartered in Chesnutt, United Kingdom.
• It is the third-largest retailer in the world measured by revenues (after
Wal-Mart and Carrefour) and the second-largest measured by profits
(after Wal-Mart).
• It has stores in 14 countries across Asia, Europe and North America
and is the grocery market leader in the UK (where it has a market
share of around 30%),Malaysia, the Republic of Ireland and Thailand
5. • Originally specialising in food and drink, it has diversified into areas
such as clothing, electronics, financial services, telecoms, home,
healthcare, dental and pet insurance, retailing and renting DVDs, CDs,
music downloads, Internet services and software.
• Tesco also operates a grocery home-shopping service, as well as
providing consumer goods, telecommunications and financial services
online.
7. Mission Statement Of Tesco:
“Creating value for customers, to earn their lifetime loyalty.”
Vision Statement Of Tesco:
“Our vision is for Tesco to be most highly valued by the
customers we serve, the communities in which we operate, our
loyal and committed staff and our shareholders; to be a growth
company; a modern and innovative company and winning
locally, applying our skills globally.”
9. Information System Of Tesco In Global Today
About Information system of Tesco:
Introduction
General Purpose Vs. Specialized Information Systems
Typical Components Of Information Systems
Different Types
How Tesco use Information Systems to their advantage.
10. Information System Of Tesco In Global Today
About Information system of Tesco:
Introduction
Many organizations work with large amounts of data. Data are basic
values or facts and are organized in a database. Many people think of
data as synonymous with information; however, information actually
consists of data that has been organized to help answers questions and
to solve problems. An information system is defined as the software
that helps organize and analyse data. So, the purpose of an information
system is to turn raw data into useful information that can be used for
decision making in an organization.
11. General Purpose Vs. Specialized Information Systems
There are some general types of information systems. For example,
a database management system (DBMS) is a combination of software
and data that makes it possible to organize and analyse data. DBMS
software is typically not designed to work with a specific organization
or a specific type of analysis. Rather, it is a general-purpose information
system. Another example is an electronic spreadsheet. This is a tool for
basic data analysis based on formulas that define relationships among
the data. For example, you can use a spreadsheet to calculate averages
for a set of values or to plot the trend of a value over time.
12. Typical Components Of Information Systems
While information systems may differ in how they are used within an
organization, they typically contain the following components:
01. Hardware. Computer-based information systems use computer
hardware, such as processors, monitors, keyboard, and printers.
02. Software. These are the programs used to organize, process and
analyse data.
03. Databases. Information systems work with data, organized into
tables and files.
13. 04. Network. Different elements need to be connected to each other,
especially if many different people in an organization use the same
information system.
05. Procedures. These describe how specific data are processed and
analysed in order to get the answers for which the information system
is designed.
The first four components are part of the general information
technology (IT) of an organization. The procedures are very specific to
the information needed to answer a specific question.
14. Different Types
The many different types of information system can be divided into
categories based on the where they are used in the hierarchy of an
organization. This is illustrated in the figure below.
15. How Tesco use Information Systems to their
advantage.
“Information systems have played a key role in helping Tesco deliver
strong profits.”
Tesco was found by Jack Cohen, he began to sell groceries from a stall
in the East End of London. On his first day profit was £1. Today, Tesco is
one of the world’s largest supermarket retailers in the world. In Tesco
the managers use essential Information systems tools for managing,
assessing and efficiently running their departments. This information
provides them with past, present and future material. Tesco use this
information system to find out monthly statements of expenses which
helps managers in making decisions.
16. The system is also used to find out how many hours the employees
have worked over a period of time. Managers use information Systems
to help them understand their customers more which in return assists
them in pricing analysis and loyalty schemes. Since its launch in 1997,
Tesco Club card has over 700,000 members in Ireland. Tesco customers
have received over €200m in vouchers.
17. For Tesco to easily handle sales of products, merchandise, buying
dealings, stock optimisation and price policy; they installed and
implemented the information system of G.O.L.D in 1998. The purpose
of G.O.L.D is to manage the physical stock flows of the warehouses. The
information system G.O.L.D is helping managers working in warehouse
to control the stock levels, the quality of goods, location of stock and
the functions of warehouse.
Also Tesco have used another Information systems such as the Internet
to their advantage. It is also beneficial for customers because it gives
them flexibility to access their website whenever they feel the
need. Tesco.com was formally launched in 2000 even though it has
operated on the Internet since 1994. In 2012 Tesco reported that their
Irish online grocery shopping grow strongly with sales up by 21% to
€57.1million.
18. Below is a video link of how Tesco have used their Innovations to create
amazing new information systems.
http://www.tescoplc.com/index.asp?pageid=187&mediaid=505&slide=5
To conclude this is the age of information system and is a key of
success. Tesco is achieving goals, competing with their competitor and
making profit through smart information system. Therefore information
system play a vital role in how Tesco day by day business while
achieving big goals.
19. Why Need Information System For Tesco
Business Perspective On Information Systems Of Tesco:
• Information system is instrument for creating value for Tesco.
• Investment in information technology will result superior
returns:
Productivity increases.
Revenue increases.
Superior long-term strategic positioning.
20. Dimensions Of Information System Of Tesco
There are three main dimensions of information system
of TESCO. those are;
Organizations Dimension
Technology Dimension
Management Dimension
21. Contemporary Approaches to Information
Systems
• The Technical Approach;
emphasizes mathematically based, normative models to study
information systems, as well as the physical technology and formal
capabilities of these systems.
• The Behavioural Approach;
a growing part of the information systems field, does not ignore
technology, but tends to focus on non-technical solutions concentrating
instead on changes in attitudes, management and organizational policy,
and behavior.
24. Functional Business Processes Of Tesco
• Customer Service
• Finance
• Research & Development
• ICT
• Administration
• Human Resources
• Marketing
• Distribution
• production
• Sales
• Finance
25. Tesco's international expansion strategy has responded to the need to
be sensitive to local expectations in other countries by entering into
joint ventures with local partners. Tesco operates in the following
markets: China, Czech Republic, Hungary, India, Japan, Malaysia,
Poland, Republic of Ireland, Slovakia, South Korea, Thailand, Turkey, UK,
and USA. The business is dependent on efficient Information
Technology (IT) systems. Any significant failure in the IT processes of
their retail operations (e.g. barcode scanning or supply chain logistics)
impacts ability to trade. Tesco recognise the essential role that IT plays
across the Group in allowing efficient trade and achievement of
commercial advantage through implementing IT innovations which
improve the shopping trip for customers and make life easier for
employees. The company has extensive controls in place to maintain
the integrity and efficiency of IT infrastructure and share world‐class
systems across International operations to ensure consistency of
delivery.
26. Information Technology Enhances Business
Processes By:
• Increasing efficiency of existing processes
• Automating steps that were manual
• Enabling entirely new processes
• Change flow of information
• Replace sequential steps with parallel steps
• Eliminate delays in decision making
• Support new business models
27. Types of business information system of Tesco
The many different types of information system can be divided into
categories based on the where they are used in the hierarchy of an
organization. This is illustrated in the figure below.
28. A non-exhaustive list may include: RFID systems , CCTV surveillance;
order-processing systems, scheduling systems, hand-held devices ,
Financials, HR software; communications technology to connect stores;
e-commerce and e-business systems; supply chain systems,
information systems (IS) used in Tesco to support their loyalty card, car
insurance policy quoting system, Tesco has used electronic data
interchange with its major suppliers, chip and PIN system, Tesco
Personal Finance (TPF) for loan application handling, food labelling
system , workforce scheduling system; computer systems are used in a
variety of ways in the modern, large supermarket, from stock control to
maintaining temperatures in fridges and freezers; computers are used
to control the stock and are connected to the checkouts, Located at
each checkout is an ELECTRONIC POINT OF SALE ( EPOS ) till.
29. This EPOS till comprises a keyboard, a digital display, a scanner which
reads bar codes, a set of scales, a printer, a credit / debit card reader
and a till drawer. Each till also has its own base to which all of the
above is attached. It is the base unit which is connected by cables to
the branch computer in the supermarket's system office. A branch
computer sends the details of every individual sale to the main
computer at the Head Office. Stores are also big users of email. The
company also uses computers for staff recruitment. Potential
applicants complete an application form over the Internet which is
vetted by Head Office. Other systems include Pay@Pump petrol
system; CRM etc.
31. E Commerce - Tesco
Business 2 Business Model;
Is Refers to the full range of e-commerce that can occur between two
organizations. Among other activities B2B e-commerce including
purchasing and procurement, supplier management, inventory
management, channel management, sales activities, payment
management, and supports. Tesco is a pioneer in Grocery Shopping &
Delivery Service commerce. Now Tesco extends this functionality all the
way to organization's Enterprises Resource Planning system for true
B2B commerce.
32.
33. Business 2 Consumers Model;
When conducting business over the Internet, there are several different
transactions or business models that exist within the world of E-
Business. One of the most common models in E-Commerce is the
Business-To-Consumer (B2C) model. In B2C transactions, online
transactions are made between businesses and individual consumers.
Businesses sell products and services through electronic channels
directly to the consumer.
B2C E-Commerce involves what is known as electronic retailing or e-
tailing. E-tailing involves online retail sales. E-tailing makes it easier for
a manufacturer to sell directly to a customer, cutting out the need for
an intermediary. With B2C transactions there is no need for retailers
and therefore, no need for a physical store from which to distribute
products.
34.
35. Collaboration Vision And Framework Of Tesco
With Intra 2.0 under development, Tesco needed to prioritize and scale
its use of the new collaboration tools. IBSG identified four core
business areas that could benefit most from Web 2.0 capabilities: trade
planning, space range and display (SRD), innovation, and promotions.
The tesco team then ran a series of workshops with Tesco employees
from each of these areas to look for opportunities to generate business
value through the use of collaboration tools. The end goal was to
embed collaboration tools in specific business processes, without
reengineering the Tesco operating model, and to make the tools easy
for people to use.
36. The workshops showed that opportunities for using collaboration could
best be grouped under four processes: innovation, decision making,
knowledge sharing, and operational excellence. tesco built a framework
with workflow templates for each business area, incorporating the
appropriate collaborative tools and mapping them to the four
processes. In this collaboration framework, innovation is a self-
contained entity because it is both a core business area and one of the
predefined processes. Trade planning and SRD fit into the knowledge
sharing process, while promotions are linked to decision making and
operational excellence.
The aim in the innovation area, for example, is to provide a forum for
open discussion of ideas, leading to selection and development of the
strongest suggestions.
37. Using a customized version of Intra 2, Tesco employees will be able to
post, discuss, and track the progress of ideas for innovation. A steering
group will then use collaboration tools such as tesco TelePresence and
tesco WebEx to select and develop the ideas with the most potential.
The templates for knowledge sharing, decision making, and operational
excellence are similar to the innovation approach and incorporate the
same collaboration tools. Tesco decided to begin its deployment of
Intra 2.0 by rolling out the knowledge-sharing and innovation elements
of the collaboration framework because these elements were most
likely to deliver business benefits within a short timeframe.
38. Exploring Collaborative Options
A project team then developed three Web 2.0-type collaboration
tools—a discussion forum, blogs, and a wiki—using freeware, and set
up a pilot for teams in IT, IOD, and HSC. The objectives of the three-
month pilot were to see how many people would use the tools and
what value they could bring to the business. Discussion forums and
blogs emerged as the tools that people liked and wanted to use; during
the pilot, for example, 520 people took part in discussion forums on 78
topics.
On the basis of the outcomes of the survey and pilot, Tesco executives
approved the development of Intra 2.0, a new version of the company’s
intranet. Intra 2.0 is based on a Web 2.0 platform and incorporates a
wide range of functions—from discussion forums and blogs to a
directory, presence, and customization.
39. Challenges of Using Business Information
Systems for Tesco
Standardisation and integration (Tesco's global standardisation strategy
began five years ago) - paves way for global expansion; Tesco plans to
centralise IT applications across its stores worldwide. Tesco plans to
centralise its Oracle Financials software, used for invoicing, its
PeopleSoft HR software, and Terradata Management Information
Systems, used for measuring budgeting targets. Maintaining the
confidentiality, integrity and availability of systems and data Ensuring
systems are used ethically and responsibly Ensuring the systems
strategy is aligned with the corporate and other business strategies
Recruiting and maintaining the IT/IS team and systems Aligning systems
with processes Managing systems in a cost effective manner
41. Tesco plc Organization
Tesco PLC is a Britishmultinational grocery and general merchandise
retailer headquartered in Welwyn Garden City, Hertfordshire, England,
United Kingdom.It is the third largest retailer in the world measured by
profits and second-largest retailer in the world measured by revenues.
It has stores in 12 countries across Asia andEurope and is the grocery
market leader in the UK (where it has a market share of around
28.4%), Ireland, Hungary,Malaysia, and Thailand.
Tesco was founded in 1919 byJack Cohen as a group of market stalls.
The Tesco name first appeared in 1924, after Cohen purchased a
shipment of tea from T. E. Stockwell and combined those initials with
the first two letters of his surname, and the first Tesco store opened in
1929 inBurnt Oak, Barnet.
45. How Information Systems Impact
Organizations and Business Firms
From an economic point of view, information systems technology can
be seen as a factor of production that can be freely substituted for
capital and labour. As information systems technology automates the
production process, less capital and labour are required to produce a
specified output.
Transaction cost theory;
states that organizations grow in size because they can obtain certain
products or services internally at lower cost than by using external
firms in the marketplace. By lowering the cost of market participation
(transaction costs) information technology allows firms to obtain goods
and services more cheaply from outside sources than through internal
means. Information systems can thus help firms increase revenue while
shrinking in size.
46. Firms traditionally grew in size to reduce transaction costs. IT potentially
reduces the costs for a given size, shifting the transaction cost curve inward,
opening up the possibility of revenue growth without increasing size, or even
revenue growth accompanied by shrinking size.
47. Agency theory;
views the firm as a nexus of contracts among self- interested
individuals, who must be carefully supervised to ensure they pursue
the interests of the organization. Information technology can help
reduce agency costs, the costs of coordinating many different people
and activities, so that each manager can oversee a larger number of
employees.
48. The Internet And Tesco
Internet Operations Of Tesco;
01.Tesco operates a grocery home shopping service, as well as
providing consumer goods, telecommunications and financial
services online.
02.Tesco has operated on the internet since 1994 and was the
first retailer in the world to offer a robust home shopping
service in 1996.
03.Tesco offers an internet-based DVD rental service, which is
operated by LOVE-FiLM and a music download service.
49. U.K. Operations (stores);
• Tesco's UK stores are divided into six formats, differentiated by size and
the range of products sold.
Tesco Extra
Tesco Superstores
Tesco Metro
Tesco Express
One-stop
Tesco Homeplus
50. Using Information Systems To Achieve Their
Competitive Advantage
The central computer system will contain information on the
margin and relative profitability of every item.
Making decisions concerning which products to boost and
promote and which ones drop.
Speed up the warehouse efficiency and to reduce the costs
of distributing the products.
Used to minimize duplication. The fewer times that actual
deliveries and the support documentation need to be
checked, the speedier and cheaper in the system.
51. Support Activities
• The activities that the organization performs to assist the primary
activities to gain the competitive advantage.
Procurement - Supply Chain Management(EPOS, EDI, Pre-planning
with suppliers, Decision Support System, Streamlined Distribution)
Technology Development - Centralized Automated Information
Management System
Human resource management - Structured process for
recruitment and Selection
Infrastructure - Collaborative work systems(Stronger cash flow
and improved profit for all parties)
53. Porter’s Competitive Forces Model For Tesco
Rivalry
Among
Competitors
(High)
Threat of
New
Entrants
(Medium)
Bargaining
Power
of Buyers
(Medium)
Threat of
Substitute
Products
(Low)
Bargaining
Power
Of Suppliers
(Low)
54. Porter’s Competitive Forces Model For Tesco
Threats Of New Entrants
• Competitive Rivalry is considered a high threat and are people like
Amazon and Asda including other supermarkets and non-food
retailers who are involved in the same concept. IF consumers see
little difference between the product and that of the competition
then they will tend to choose on price.
55. Bargaining Power of Suppliers
• There is little threat as often large supermarkets dictate the price
they pay to the supplier. If the supplier does not agree to Tesco’s
price then the supplier will be left with no retailer.
Threats of New Entrants
• Tesco, Asda, Sainsbury and other supermarket chains put up
considerable barriers to entry. Anyone starting up a new
supermarket chain has barriers imposed on them, implicitly or
explicitly, by the existing supermarkets.
56. Bargaining Power of Buyer
• Buyer power also acts to force prices down. If beans are too
expensive in Tesco, buyers will exercise their power and move to
Sainsbury. Tesco including other supermarkets have a disciplined
approach to prices setting. This approach stops them from
destroying each other in a profit war.
Threat of Substitute Products
• Tesco competition from other supermarkets which can provide
substitute goods drives the prices of both companies down;
therefore substitute is seen as a Low threat.
58. Porters Value Chain Model – Analysis With
Tesco
01.Inbound Logistics;
• Inbound logistics is an integral element of business operations for a
manufacturing firm, involving the processes of receiving, storing and
disseminating incoming goods or material for use.
EPOS
• Inspect the goods on shelves & bar code scanning using portable
data-capture machines used for checking shelf stock levels and send
the data to centralized system.
• Based on centralized system figures monitoring warehouse efficiency,
space and utilization.
59. EDI
• Receive the supplier delivery note and sending the promissory note
via EDI.
• Electronic payment and funds transferring.
• Delivery times planning through route linking.
60. 02.Operations;
• Operations transform resource or data inputs into desired goods,
services, or results, and create and deliver value to the customers.
Suppliers have systematically joined Tesco’s network
(‘community’)
Provide knowledge of EDI for suppliers by seminars
EDI is not just for PO releasing and invoices, but to broadcast
forecast information.
Up-to-date product information's
Faster movement of information and shorter supply times
Handling large number of suppliers through the network
Effective operation by efficient procurement and customer
services
61. 03.Sales & Marketing;
• Attracting potential customers to enhance business or activity of
selling goods or services
Efficient Customer Response (ECR)
Likelihood of stock-outs and the consequent loss of sales is
minimized.
Sales & cash flow monitoring via system
Loyalty programs through IT discourage the customers from brand
switching
Based on sales patterns through system make sure product
availability with competitive prices
Based on system data statistics planning seasonal offers.
62. 04.Services;
• All the activities required to keep the product / service working
effectively for the buyer after it is sold and delivered. It enhance the
product’s value.
Introduction of virtual super markets by using IT infrastructure is
another competitive advantage.
Having support desk to facilitate customer care and services.
Club card records a customer purchases and award a credit for
use with future purchases.
63. 05.Outbound Logistics;
• Required to transfer the finished products to the customers via
warehousing, order fulfilment, transportation, and distribution
management.
The company has developed four convenience store formats.
- Superstores
- Compact stores
- Metros
- Express stores
EDI has developed in parallel with composite, multi temperature food
warehouses and trucks.
EPOS extract updated information from centralized systems. e.g..
transmit orders via Tradanet, evaluate profitability.
64. • EPOS reduce the cost of all outbound operations e.g.. lower cost to
suppliers and company.
• EPOS has developed to predict demand patterns for individual stores.
66. Electronic Commerce And Tesco
Tesco is going global with e-commerce;
• The retailer discusses its recent project to sell online in more
countries. With 6,234 stores in 13 countries and annual sales of 72
billion pounds ($116 billion), U.K. retailer Tesco is well established in
the global marketplace. But until recently the supermarket chain
operator only sold to consumers on the web in its home market of
the U.K.
• Tesco, No. 3 in the Internet Retailer Top 400 Europe, took its first step
into selling goods electronically in 1984 with a service that enabled
registered members to buy a limited range of products via a television
interface, Sam Hill, lead solution architect at Tesco Plc., told attendees
at the e-Commerce Expo in London this week.
67. • That small service, which had just 450 users, has now grown into a
booming e-commerce business. Tesco's U.K. online sales totaled
around 2 billion pounds ($3.2 billion) for its fiscal year ended April 5,
2012. And, the web is only growing for Tesco. Its U.K. web sales rose
11% in the first six months of this year.
• Tesco has invested heavily in e-commerce, offering a mobile app and
site for the U.K. and a service in 70 stores across Britain that allows
customers to order online from a PC or mobile device and collect
their groceries in store. And now it’s set its web sales sights on
countries beyond the U.K. In September 2010, the retailer outlined an
aggressive plan to roll out web ordering and delivery in major cities in
the Czech Republic (Prague) in January 2012, several urban centers in
Poland in July and Slovakia (Bratislava) in October, with plans to
further expand into China, India, Malaysia, South Korea, Thailand,
Hungary, Republic of Ireland, Turkey and the United States in the near
future. So far it is on target with its plans.
68. • Rather than build a separate e-commerce platform for each country,
Tesco decided to build a template that could be used for all
international sites, Hill says. It built the platform in-house using a
team of 100 in the U.K. and India.
• For the new platform to work across borders, the designers had to
overcome many challenges, Hill says.
• For example, each region has different regulations for how it can store
and use consumer data, Hill says. In some countries, e-retailers are
required to encrypt all customer data. In others they have to disclose
to consumers details about how they will use and store data. Tesco
had to develop a platform that could accommodate the laws for each
region.
71. Key Concepts in E-commerce: Digital Markets and
Digital Goods In a Global Marketplace
•Digital markets reduce
•Information asymmetry
•Search costs
•Transaction costs
•Menu costs
74. Types of E – Commerce of Tesco
Business 2 Business Model;
Is Refers to the full range of e-commerce that can occur between two
organizations. Among other activities B2B e-commerce including
purchasing and procurement, supplier management, inventory
management, channel management, sales activities, payment
management, and supports. Tesco is a pioneer in Grocery Shopping &
Delivery Service commerce. Now Tesco extends this functionality all the
way to organization's Enterprises Resource Planning system for true
B2B commerce.
75. Business 2 Consumers Model;
When conducting business over the Internet, there are several different
transactions or business models that exist within the world of E-
Business. One of the most common models in E-Commerce is the
Business-To-Consumer (B2C) model. In B2C transactions, online
transactions are made between businesses and individual consumers.
Businesses sell products and services through electronic channels
directly to the consumer.
B2C E-Commerce involves what is known as electronic retailing or e-
tailing. E-tailing involves online retail sales. E-tailing makes it easier for
a manufacturer to sell directly to a customer, cutting out the need for
an intermediary. With B2C transactions there is no need for retailers
and therefore, no need for a physical store from which to distribute
products.
76. • Business 2 Government Model:
On the Internet, B2G is business-to-government (a variation of the
term B2B or business-to-business), the concept that businesses and
government agencies can use central Web sites to exchange
information and do business with each other more efficiently than
they usually can off the Web.
• Customer 2 Customer model:
Sometimes known as Consumer to Consumer, E-Commerce involves
electronically-facilitated transactions between individuals, often
through a third party.
77. • M – Commerce:
• Tesco, a multinational retailer of groceries and general merchandise,
has announced trials of a mobile payment service for customers via
the PayQwiq service.
• Trials are occurring in a small number of stores in London and
Edinburgh, and are currently only available to staff members. Tesco
claims that initial responses are positive, and hopes for the mobile
payments to continue bolstering its shopping experience for
customers.
79. M-commerce Services And Applications
Classification
One way to classify m-Commerce services and applications is based on
the functionality they provide to the mobile users. This kind of
classification results in two major classes: the directory and the
transaction oriented services and applications. The major
categorization between these two classes of services is that in the
former a mobile user performs only read requests to the directory,
whereas in the latter a user performs read and write requests to the
transaction server. It is necessary to note that an m-Commerce
application can be a combination of both classes.
The Directory Class
The Transaction Oriented Class
80. • The Directory Class:
• The directory-oriented class of m-Commerce services comprises
applications that provide information to mobile users. This
information can be location, content and user dependent, being
localized and personalized in ways appropriate to the specific
mobile user. For example, a mobile user, being away from home,
needs up-to-date information regarding his current location, and
local facilities that he can use. Note that directory-oriented m-
Commerce services can be offered via broadcast.
81. • The Transaction Oriented Class:
• The transaction-oriented class comprises various services and
applications with which the mobile user conducts transactions
with the service provider. The transactions contain read and write
operations on behalf of the mobile user. For example, a banking
service for mobile users falls into the transactionoriented class of
m-Commerce services.
83. IT Infrastructure
• The term IT infrastructure is defined in ITIL v3 as a combined set of
hardware, software, networks, facilities, etc. ( including all of the
information technology), in order to develop, test, deliver, monitor,
control or support IT services.
84. IT Infrastructure of Tesco
• Tesco will run a private cloud infrastructure from its internal
datacentre to host its website and retail related apps
• Tesco will adopt private cloud infrastructure to host its website and
retail related applications by mid-2013.The private cloud will be
hosted within its own internal datacentres which are “cloud-ready”
after the retailer’s virtualisation and datacentre consolidation projects
last year.
85. • Verizon today announced it is working with Tesco to migrate the retail
giant to a single global network infrastructure that will underpin its
ongoing application and infrastructure centralisation programme.
• Verizon is providing secure connectivity to link Tesco’s suppliers,
partners, customers and colleagues in 12 countries around the globe,
it revealed.
• The new network infrastructure also offers a solid foundation from
which Tesco can deliver key business applications consistently to all
stakeholders, the company added. This will enable Tesco to roll out
new technologies and services more quickly and effectively, while also
achieving significant cost efficiencies.
• - See more at: http://www.information-age.com/technology/data-
centre-and-it-infrastructure/123457598/verizon-transforms-tesco---s-
infrastructure--#sthash.z5MyIp4Y.dpuf
87. Computer Platform of Tesco
• A computer platform is a system that consists of a hardware device
and an operating system that an application, program or process runs
upon. An example of a computer platform is a desktop computer with
Microsoft Windows installed on it. A desktop is a hardware device
and Windows is an operating system.
88. Operating System Platforms of Tesco
• In computers, a platform is an underlying computer system on which
application programs can run. On personal computers, Windows 2000
and the Mac OS X are examples of two different platforms. On
enterprise servers or mainframes, IBM's S/390 is an example of a
platform.
90. Infrastructure Investments of Tesco
• Tesco is investing $45m in its IT infrastructure in a bid to solve
problems more quickly and improve customer service.
• The system - which will give the retailer an easy, at-a-glance view
of its global IT infrastructure - will cut costs and make it easier to
manage its sprawling IT estate, the company said.
• The grocer is consolidating a number of different systems into one,
allowing the entire estate to be viewed as a whole.
• Previously, a number of different suppliers monitored separate
parts of the business but from now on one company, CA
Technologies, will manage and monitor Tesco’s networks,
transactions and suppliers across the company including its
website, banking and mobile businesses.
92. Organizing Data In A Traditional File
Environment
• Computer systems organize data in a hierarchy that begins
with bits and bytes and progresses to more complex groupings of
data:
• Fields: Group of characters, words, or a complete number
• Records: Group of related fields, describes an entity (a person,
place or thing about which information must be kept - each
characteristic of an entity is an attribute
• File: Group of records of the same type
• Database: Group of related files
93.
94. Database Management Systems of Tesco
• Large retailers, such as the largest – Tesco – are implementing RFID on
a grand scale while smaller retailers are struggling with the value
proposition, but are likely to be able to derive some momentum from
the enormous changes the Wal-Mart mandate has effected on the
product manufacturing industry. That mandate says that suppliers to
Wal-Mart must equip their pallets with RFID tags. The deadline keeps
moving, but it is now believed the deadline is sometime in 2007.
However, the initial charter of the mandate has been extended from
the top 100 suppliers to include all suppliers. Quite possibly, the top
100 suppliers have already complied.
95. Using Databases To Improve Business
Performance And Decision-making Of Tesco
• Tesco use their databases to:
• Keep track of basic transactions
• Provide information that will help the company run the business
more efficiently
• Help managers and employees make better decisions
96. • In Tesco company, special capabilities and tools are required for
analyzing vast quantities of data and for accessing data from multiple
systems, such as:
• Data warehouse: a database that stores current and historical data from
core operational transactional systems for use in management analysis,
but this data cannot be altered.
• Data mart: A subset of a data warehouse in which a summarized or
highly focused portion of the organization's data is placed in a separate
database for a specific population of users.
• Business intelligence (BI) tools: Data analysis tools used for
consolidating, analyzing, and accessing vast stores of data to help in
decision making, such as software for database query and reporting,
tools for multidimensional data analysis (online analytical processing),
and data mining.
97.
98. Components Of A Data Warehouse Of Tesco
• The data warehouse extracts current and historical data from multiple
operational systems inside the organization. These data are combined
with data from external sources and reorganized into a central
database designed for management reporting and analysis. The
information directory provides users with information about the data
available in the warehouse.
101. Telecommunications And Networking In
Today's Business World
• There are two fundamentally different types of telecommunications
networks: telephone networks and computer networks, which are
slowly merging into a single digital network using shared Internet
technology and equipment.
• Both voice and data communication networks have also become
more powerful (faster), more portable (smaller and mobile), and less
expensive.
• Today more than 60 percent of U.S. Internet users have high-
speed broadband connections provided by telephone and cable TV
companies running at one million bits per second.
103. Corporate Network Infrastructure Of Tesco
• Tesco’s corporate network infrastructure is a collection of many
different networks from the public switched telephone network; to
the Internet; to corporate local-area networks linking workgroups,
departments, or office floors.
• Contemporary digital networks are based on three key technologies:
Client/server computing
Packet switching
105. Computer Network With Tesco
• Tesco will link its network across 12 countries over a single
infrastructure provided by Verizon.
• UK supermarket giant Tesco has announced a deal with Verizon to
migrate to a single network infrastructure.
• The solution will link all its operations across 12 countries, both for
internal corporate matters and partner/supplier communications.
• The partnership will also build towards further projects, such as
providing customer Wi-Fi in store and a global desktop, integrating
all its businesses onto a single platform.
107. How Tesco Communicate Together
TEAM5;
• We share a weekly five minute face to face communication for all
colleagues. It is used to communicate the most important messages
relevant to you and your role. It consists of three sections:
help you to do your job
help you to serve your customers even better
keep you informed of news and information happening in your
Distribution Centre
108. THE ONE
• We produce a monthly colleague publication for all our people in
Stores, Distribution Centres and Offices that is available for you to
take home. Each issue is packed with news, features, fun and
competitions. Our colleagues are the stars of our business and you
can send in your own news and stories.
OUR TESCO
• Our Tesco internet site connects Tesco colleagues and allows us to
share skills and experiences. You can read news about Tesco and view
helpful documents on www.ourtesco.com
109. STEERING WHEEL
• The Steering Wheel is the tool we use to help us measure our
performance and manage the business in a balanced way. It plays
an important role in communicating our strategy and our
performance to all of our colleagues.
• Customer– This relates to how well we are providing our
customers with what they need and expect.
• People– This relates to our colleagues. Measures include how
colleagues feel about working for Tesco.
• Finance– This relates to management of our costs and delivery of
an efficient operation and our stakeholder expectations.
• Operations– This relates to productivity and the standards of our
working environment.
• Community– This relates to what we do at a local level as a
neighbour and a member of a community and the wider role the
business plays in society
112. Ethical and Social Issues Related to Systems Of
Tesco
• Ethics are the principles of right and wrong individuals, acting as free
moral agents, use to make choices to guide their behaviour.
• Information systems raise new ethical questions for both individuals
and societies because they create opportunities for intense social
change.
• Ethical, social, and political issues are closely linked. Introduction of
new technology has a ripple effect in the current equilibrium, creating
new ethical, social, and political issues that must be dealt with on
individual, social, and political levels.
• Both social and political institutions require time before developing
new behaviours, rules, and laws.
113. Moral Dimensions In An Information Society
• There are five main moral dimensions that tie together
ethical, social, and political issues in an information society.
• Information rights and obligations
• Property rights and obligations
• Accountability and control
• System quality System quality
• Quality of life
114.
115. Impacts Of Key Technology Trends
Four key technology trends have heightened the ethical
stresses on existing social arrangements and laws.
• Computing power has doubled every 18 months allowing
growing numbers of organizations to use information systems in
their core business processes. This growing dependence on
critical systems increases vulnerability to system errors and
poor data quality.
• Advances in data storage techniques have enabled for the
multiplying databases on individuals maintained by private and
public organizations - making the violation of individual privacy
both cheap and effective.
116. • Advances in data analysis techniques enable companies and
government agencies use profiling to determine detailed
information about individual's habits and tastes and create
dossiers of detailed information.
119. Dimensions of IS Success of Tesco
Information quality
• Information quality refers to the quality of the information that the system
is able to store, deliver, or produce, and is one of the commonest
dimensions along which information systems are evaluated. Information
quality impacts both a user’s satisfaction with the system and the user’s
intentions to use the system, which, in turn, impact the extent to which the
system is able to yield benefits for the user and organization.
System quality
• As with information quality, the overall quality of a system is also one of
the most common dimensions along which information systems are
evaluated. System quality indirectly impacts the extent to which the system
is able to deliver benefits by means of mediational relationships through
the usage intentions and user satisfaction constructs
120. Service quality
• Along with information quality and system quality, information
systems are also commonly evaluated according to the quality of
service that they are able to deliver. Service quality directly impacts
usage intentions and user satisfaction with the system, which, in turn,
impact the net benefits produced by the system.
System use/usage intentions
• Intentions to use an information system and actual system use are
well-established constructs in the information systems literature. In
the IS success model system use and usage intentions are influenced
by information, system, and service quality. System use is posited to
influence a user’s satisfaction with the information system, which, in
turn, is posited to influence usage intentions. In conjunction with user
satisfaction, system use directly affects the net benefits that the
system is able to provide.
121. User satisfaction
• User , and by information, system, and service quality. Like actual
system use, user satisfaction directly influences the net benefits
provided by an information system. satisfactionrefers to the extent to
which a user is pleased or contented with the information system,
and is posited to be directly affected by system use.
Net system benefits
• The net benefit that an information system is able to deliver is an
important facet of the overall value of the system to its users or to the
underlying organization. In the IS success model, net system benefits
are affected by system use and by user satisfaction with the system.
In their own right, system benefits are posited to influence both user
satisfaction and a user’s intentions to use the system.
122. Measures Of Information System Success Of
Tesco
1. HIGH LEVELS OF USE
2. USER SATISFACTION
3. FAVORABLE ATTITUDES
4. ACHIEVED OBJECTIVES
5. FINANCIAL PAYOFF
123. Information System Failure
AN INFORMATION SYSTEM THAT:
• DOESN’T PERFORM AS EXPECTED
• ISN’T OPERATIONAL AT A SPECIFIED TIME
• CANNOT BE USED AS INTENDED
126. IT Security and Data Protection - Tesco
• We take very seriously the issue of IT security and data protection. As
we accelerate our plans to deliver the most compelling multichannel
offer for customers, managing technology and data security risks
become even more important. In the Principal Risks section of our
Annual Report we describe the following examples of relevant key
controls and mitigating factors.
127. Technology Risk:
Any significant failure in the IT processes of our retail operations,
online and in stores, would impact our ability to trade
As the digital marketplace grows, a lack of investment in
technology, or investment in the wrong areas may constrain
multichannel growth and impact our competitiveness
Insufficient investment in, or ineffective implementation of,
controls over our online presence could increase the likelihood of
a successful cyber-attack
128. Whilst investment is made in new technologies, there is a risk that
investment is not made to maintain the controls over the existing
technology, which may impact systems availability and security,
including the security of personnel, supplier or customer data
As customers and colleagues become increasingly sensitive to
matters of data usage, storage and security, the inherent
reputational risks of the IT control environment have increased, in
conjunction with the financial and regulatory risks
129. Key Controls And Mitigating Factors
Our IT strategy is approved and reviewed by the Executive Committee
to ensure that investments in IT systems and innovations improve
business efficiency and customers’ shopping experience.
We continue to invest in IT to respond to the growing range of IT-
related threats and risks.
The Group Technology Committee monitors controls to maintain the
integrity and efficiency of our IT infrastructure and data.
The Information Security Committee meets regularly to review the
development and implementation of policies.
130. The reporting lines of our Group Information Security and IT Security
teams have been merged to allow for better integration and
efficiencies in addressing IT security risks.
Processes are in place to monitor and deal with significant IT security
incidents.
Improved Group Wide Area Network infrastructure and the
standardisation and centralisation of systems across international
operations will help to improve the availability and consistency of
technology.
Rigorous governance processes must be followed for new systems
implementations and ongoing change management of existing IT
131. • Code of Business Conduct
It is for everyone at Tesco to ensure that we protect our business,
our colleagues and our customers. Our Code of Business Conduct
explains our most important responsibilities and duties, including
using company IT and resources appropriately.
• Clubcard Charter
Clubcard is an important tool which helps us to personalise and
tailor our offer, as well as reward customer loyalty.
132. • Keeping customer accounts secure
We provide advice and tips for customers to protect themselves
and their devices, for all their online activities.
www.tesco.com/staysafeonline/
• Emails alerts
We notify customers if they change any personal or security
details with us. This is an important fraud prevention measure that
can alert customers to changes they haven’t made.
• Enhanced online security
We use the latest technology to provide customers with the best
online experience. Not only does this reduce the risk of fraud,
preventing fraudsters from using stolen security details to access
customer accounts online, but it also makes online access easier
133. Current Trends In Management Information System
Of Tesco
• Data Collection Automation
3% of the survey respondents said that market intelligence
systems should be able to automate data collection by 2020.
Increasingly, companies must implement systems to collect
information online and in real time, so as to proactively identify
and respond to emerging market opportunities and threats faster
than the competition. - See more at: http://www.information-
age.com/technology/information-management/123459665/3-
trends-will-impact-information-management-
systems#sthash.YpEtHnqZ.dpuf
134. • Information Analysis Automation
With the onslaught of big data and quantitative data, 91% of all
respondents said they need the implementation of automated
data analysis by 2020. In fact, 78% of the business managers
surveyed considered big data to have a large impact on market
intelligence activities. - See more at: http://www.information-
age.com/technology/information-management/123459665/3-
trends-will-impact-information-management-
systems#sthash.YpEtHnqZ.dpuf
135. • Cross Function Integration
Almost two-thirds (64%) of all respondents expected information
collection and analysis programmes to be integrated with other
organisational functions in the future. This would certainly be a
positive move. - See more at: http://www.information-
age.com/technology/information-management/123459665/3-
trends-will-impact-information-management-
systems#sthash.YpEtHnqZ.dpuf