1. JESSICA C. MILLS, MBA, CPCU
4891 Stone Moss Path 770-841-9706
Hoschton, Georgia 30548 cherryjess@gmail.com
QUALIFICATIONS SUMMARY
 Ten years of analytical and decision-making experience to ensure portfolio quality and profitability.
PROFESSIONAL EXPERIENCE
THE HARTFORD, Alpharetta, GA Apr 2007-Present
Underwriter/Account Manager – Business Travel Accident Insurance Mar 2014 – Present
 Direct profitability, growth, and retention for a $5MM portfolio (1,200 accounts with 103% Persistency).
 Impact overall sales to exceed target via solid relationship building, effective proposal negotiation, and
innovative marketing plans ($200,000 Sold New Business Premium with a 25% Close Ratio).
 Partner with Sales reps to communicate opportunities and deliver solutions to develop strong renewal
retention and create a robust new business pipeline.
 Manage a high volume of requests across 13 sales offices to build and maintain agency relationships.
 Analyze risk and develop solutions to meet client needs profitably (3-yr Loss Ratio under 40%).
 Act as a resource for complex risk and compliance scenarios, providing recommendations on application of
Best Practices to fulfill client needs in accordance with Underwriting Strategy.
Senior Quality Analyst– Group Life & Disability, Accident Lines Oct 2008- Mar 2014
 Thoroughly review underwriting files to provide constructive feedback on rating and documentation.
 Mentor underwriters to develop risk analysis and critical thinking skills and expand business knowledge.
 Identify trends to detect areas of opportunity. Develop robust guidelines to maintain compliance.
Underwriter – Team Lead – Business Travel Accident Insurance Apr 2007 – Oct 2008
 Lead the South Team to exceed the sales target and achieve the highest persistency among the 4 regions,
despite a particularly competitive market environment for Florida Statutory cases.
 Leverage product knowledge and show commitment to clients by tailoring coverage to meet business needs.
 Effectively manage multiple projects for various stakeholders using strong organizational skills.
LIBERTY MUTUAL GROUP, Property & Casualty Insurance, Gainesville, GA 2004-2007
Portfolio Analyst, 2005-2007; Associate Portfolio Analyst, 2004-2005
 Build, design, and deliver regular and ad-hoc reports to provide Regional Management with effective
quantitative analysis for making key business decisions.
 Review, analyze, and interpret data to make recommendations that positively impact the growth and
profitability of the business portfolio (400,000+ new business and renewal policies).
 Initiate projects to evaluate pricing, growth, and retention strategies of the underwriting portfolio.
 Employ outstanding communication skills (both verbal and written) to present recommendations.
EDUCATION
MBA, Leadership – University of Georgia - Athens, GA May 2009
BBA, Risk Management and Insurance – University of Georgia - Athens, GA May 2004
PROFESSIONAL DESIGNATIONS
Chartered Property Casualty Underwriter Associate in Personal Insurance