Supplier Relationship Management (SRM) involves defining and managing all aspects of supplier relationships, from information sharing and collaboration to sourcing, negotiating and streamlining purchasing activities.
1) SRM involves segmenting suppliers, setting governance processes to define roles, and holding regular business review meetings to manage performance.
2) Key aspects of SRM include segmenting suppliers by importance, setting an internal governance process to define roles for tasks, and holding business review meetings to manage supplier performance using key performance indicators.
3) The document outlines how to segment suppliers, establish governance processes to define roles and responsibilities, and conduct business review meetings to manage supplier performance and development using metrics and scorecards, with the goal of improving the supply chain.
Supplier Relationship Management takes traditional sourcing methods to the next level. While the sourcing process uses Requests for Proposals (RFPs) and templated one-way communications to select suppliers and derive the most upfront value for contracted services or products, SRM uses processes, principles, communications and tools to help companies better manage their existing suppliers within all areas of the company during the entire supplier lifecycle.
Giles, from his immense experience in areas of procurement has learned that traditional forms of buyer-seller relationship management have run their course and are no longer delivering value that should be expected. Check this presentation, which is brought to you by the FMCG Confext team. Visit www.fmcgconfex.com to know more on the event.
The document summarizes Peter Woon's presentation on Agilent Technologies' implementation of Supplier Relationship Management (SRM) to enhance its supply chain competitiveness. It discusses Agilent's business need for a common SRM model, the key components of its SRM model including supplier stratification, governance, performance measurement, and supplier development. It also provides details on each of these components, examples of best practices, and how they are applied at Agilent.
Challenges In Supplier Buyer Relationship ManagementVeronika Tondon
Delivering a high quality product and having a reliable customer base is crucial to gain a competitive edge in business. Any kind of errors in the system may result in undesirable results. The source of error could be be anything but to understand and rectify the same is very important. Buyer Supplier Relationship Management (SRM) is the most neglected term in today’s business. Suppliers play a crucial role in any company’s success and a healthy relationship with the suppliers can help the organization in the long run.
Supplier relationship management srm research 2013tdolder
Over the last twelve years that we have conducted the Supplier Relationship Management (SRM) Survey, the market for SRM has steadily grown and companies continue today to invest in these critical applications. The growth in this market is a testament to the importance of this survey.
In addition to an overview of the major players in the market, the vendor survey shares the experiences, issues and questions that we see daily as procurement professionals implementing and optimizing SRM. Within the document, our expert colleagues share their views and experiences on SRM, resulting in cutting-edge opinion that offers a unique perspective on different facets of SRM. Major themes include the Seven Strategies for Future Procurement, Procurement and Sustainability, Usability and Demand Management, Supply Chain Finance and Procurement and Innovation.
Furthermore, the reader can find vendor profiles describing the participating vendors in greater detail. The descriptions cover information related to their specialization, the total scope of their offering, their distinguishing characteristics compared to competitors, the types of solutions offered (SaaS/In-house etc.), implementations and markets targeted.
In this slideshare presentation we discuss Supplier Relationship & Performance Management (SRPM) and how you can link your HSEQ programme to this.
SRPM is the proactive management of supplier relationships to secure strategic advantage and to add value to your organisation.
Here’s what will be covered:
- An introduction to SRPM
- Why SRPM & who is involved
- Objectives, process, roles & responsibilities of SRPM
- The benefits of SRPM
- How to link your HSEQ programme to your SRPM
The recording to this webinar can be found here: http://www.mangolive.com/blog-mango/how-to-link-your-hseq-programme-to-your-supplier-relationship-and-performance-management-system
The document discusses supplier relationship management as a key process in supply chain management. It defines supply chain management as integrating business processes from suppliers to end customers to add value. It describes supplier relationship management as providing the structure for developing and maintaining relationships with suppliers, including performance agreements to balance the needs of both parties. The goal is to improve customer service, costs, and profits through collaborative relationships rather than transactional interactions.
1) SRM involves segmenting suppliers, setting governance processes to define roles, and holding regular business review meetings to manage performance.
2) Key aspects of SRM include segmenting suppliers by importance, setting an internal governance process to define roles for tasks, and holding business review meetings to manage supplier performance using key performance indicators.
3) The document outlines how to segment suppliers, establish governance processes to define roles and responsibilities, and conduct business review meetings to manage supplier performance and development using metrics and scorecards, with the goal of improving the supply chain.
Supplier Relationship Management takes traditional sourcing methods to the next level. While the sourcing process uses Requests for Proposals (RFPs) and templated one-way communications to select suppliers and derive the most upfront value for contracted services or products, SRM uses processes, principles, communications and tools to help companies better manage their existing suppliers within all areas of the company during the entire supplier lifecycle.
Giles, from his immense experience in areas of procurement has learned that traditional forms of buyer-seller relationship management have run their course and are no longer delivering value that should be expected. Check this presentation, which is brought to you by the FMCG Confext team. Visit www.fmcgconfex.com to know more on the event.
The document summarizes Peter Woon's presentation on Agilent Technologies' implementation of Supplier Relationship Management (SRM) to enhance its supply chain competitiveness. It discusses Agilent's business need for a common SRM model, the key components of its SRM model including supplier stratification, governance, performance measurement, and supplier development. It also provides details on each of these components, examples of best practices, and how they are applied at Agilent.
Challenges In Supplier Buyer Relationship ManagementVeronika Tondon
Delivering a high quality product and having a reliable customer base is crucial to gain a competitive edge in business. Any kind of errors in the system may result in undesirable results. The source of error could be be anything but to understand and rectify the same is very important. Buyer Supplier Relationship Management (SRM) is the most neglected term in today’s business. Suppliers play a crucial role in any company’s success and a healthy relationship with the suppliers can help the organization in the long run.
Supplier relationship management srm research 2013tdolder
Over the last twelve years that we have conducted the Supplier Relationship Management (SRM) Survey, the market for SRM has steadily grown and companies continue today to invest in these critical applications. The growth in this market is a testament to the importance of this survey.
In addition to an overview of the major players in the market, the vendor survey shares the experiences, issues and questions that we see daily as procurement professionals implementing and optimizing SRM. Within the document, our expert colleagues share their views and experiences on SRM, resulting in cutting-edge opinion that offers a unique perspective on different facets of SRM. Major themes include the Seven Strategies for Future Procurement, Procurement and Sustainability, Usability and Demand Management, Supply Chain Finance and Procurement and Innovation.
Furthermore, the reader can find vendor profiles describing the participating vendors in greater detail. The descriptions cover information related to their specialization, the total scope of their offering, their distinguishing characteristics compared to competitors, the types of solutions offered (SaaS/In-house etc.), implementations and markets targeted.
In this slideshare presentation we discuss Supplier Relationship & Performance Management (SRPM) and how you can link your HSEQ programme to this.
SRPM is the proactive management of supplier relationships to secure strategic advantage and to add value to your organisation.
Here’s what will be covered:
- An introduction to SRPM
- Why SRPM & who is involved
- Objectives, process, roles & responsibilities of SRPM
- The benefits of SRPM
- How to link your HSEQ programme to your SRPM
The recording to this webinar can be found here: http://www.mangolive.com/blog-mango/how-to-link-your-hseq-programme-to-your-supplier-relationship-and-performance-management-system
The document discusses supplier relationship management as a key process in supply chain management. It defines supply chain management as integrating business processes from suppliers to end customers to add value. It describes supplier relationship management as providing the structure for developing and maintaining relationships with suppliers, including performance agreements to balance the needs of both parties. The goal is to improve customer service, costs, and profits through collaborative relationships rather than transactional interactions.
Martin Kunz, VP Global Sourcing & CPO at Ahlstrom Corporation - Supplier rela...Global Business Events
The document outlines Martin Kunz's SRM model for identifying strategic suppliers. It discusses scoping the model, defining terms, establishing a cross-functional team, determining criteria and weightings, and the stratification process. The results section shows how suppliers can be analyzed by group, business area, and category. It recommends that sourcing drive the process, ensuring it is cross-functional and that criteria and weightings are thoroughly determined before execution, which requires a long-term roadmap and detailed implementation plan.
This document discusses customer relationship management (CRM). It defines CRM as a business strategy to understand, anticipate, and respond to customer needs to grow relationships. There are five types of CRM: analytical, collaborative, operational, geographic, and sales intelligence. The purpose of CRM is to create value for customers and the company. Implementing CRM requires a strategic review and addressing infrastructure, vendors, and future needs. Technology like loyalty cards and CRM software help gather customer data to personalize service. Benefits include reduced costs, increased satisfaction, and long term profitability.
Bullwhip and Supplier Relationship ManagementDeepak Ramawat
This document discusses strategies for managing supplier relationships to reduce the bullwhip effect in supply chains. It defines the bullwhip effect as increased demand variability amplified at each stage of the supply chain. Key points made include:
- Categorizing suppliers as strategic, preferred, or transactional based on impact of late/poor quality deliveries.
- Countering the bullwhip effect through close communication, rate contracts, optimizing lead times, and supplier partnerships.
- Steps for a supplier relationship management program including supplier categorization, identification of critical items, and establishing contracts by strategy.
- The benefits of mutual commitment between organizations and suppliers through performance metrics and support for best practices.
The document discusses key aspects of successful supply chain relationships such as trust, quality, commitment, and innovation. It provides examples of different types of relationships between Toyota, GM, Microsoft, and other companies and their suppliers. Effective relationships are characterized by collaboration, information sharing, and interdependence between partners. Outsourcing is increasing in manufacturing and services due to pressures to reduce costs and optimize operations in the supply chain.
Customer Relationship Management unit 1 introductionGanesha Pandian
The document discusses customer relationship management (CRM). It defines CRM as a business strategy focused on identifying and building loyalty with profitable customers. CRM has evolved from functional approaches like sales automation to more strategic approaches. Relationship marketing aims to create long-term partnerships rather than isolated transactions. CRM provides benefits like increased revenue, customer retention, and knowledge. It requires organizational support and faces challenges like implementation difficulties.
The document discusses effective supplier relationship management. It begins with an introduction and agenda. It then defines contract management and supplier management, explaining that supplier management covers all aspects of working with suppliers beyond specific contracts. It outlines key aspects of good supplier relationship management programs, including planning, resources, relationships, risk management, and payment. The document then provides case studies of supplier management programs at Fujitsu, Nokia, and Rexam and how they improved outcomes through segmentation, measurement, competition, and rewards. It stresses that successful programs require leadership, clear objectives, and communication.
The document discusses the evolution of buyer-supplier relationships from reactive transactions to strategic partnerships. It describes three types of relationships - transactional, collaborative, and alliance. Transactional relationships focus on price and are short-term, while collaborative and alliance relationships aim for lower total costs and improved performance through open communication, long-term contracts, and shared goals. Alliances require the highest levels of trust and commitment between partners to fully realize benefits like reduced costs, improved quality, and faster innovation.
The document discusses various types of buyer-supplier relationships including transactional relationships, value-added exchanges, and collaborative/partnering relationships. It compares and contrasts transactional relationships with partnerships. Strategic alliances are defined as relationships based on mutual trust and open communication to reduce costs and improve quality. Supplier development aims to increase supplier efficiency through assistance. Effective buyer-supplier relationships require communication, trust, and a team approach. Relationship management also depends on internal team dynamics and understanding each party's goals.
A framework for customer relationship managementVivek Gopan
1. Customer relationship management (CRM) involves using technology to organize sales, marketing, customer service and technical support to manage interactions with current and future customers.
2. Companies analyze customer purchase histories and characteristics stored in a customer information file to calculate customer lifetime value and identify the most profitable customers to target.
3. Relationship marketing programs like loyalty programs, customer satisfaction initiatives, and mass customization are used to increase customer retention, loyalty, and long-term profitability.
The document provides information about Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). It defines ERP as a solution that facilitates integrated information systems across business functions. It explains that CRM involves using technology to organize customer interactions and processes like sales, marketing, and support. The document also summarizes some key CRM software vendors like SAP, Oracle, and Salesforce and discusses potential positive and negative business impacts as well as management considerations of implementing a CRM system.
The document discusses Procter & Gamble's (P&G) supplier evaluation and selection process. It describes P&G's strategic sourcing approach, key criteria for evaluating suppliers, and a supplier evaluation scorecard. It provides details on P&G's sourcing strategies for their Tide brand, including balancing competition and collaboration with suppliers and optimizing their expressive competition system to achieve various benefits. The document advocates for managing procurement through constantly re-evaluating procedures and sources to optimize organizational value.
This presentation will help you understand the supplier relationship management and supply chain relationships.
You may also see the interactive video lecture on this subject here: http://www.aims.education/study-online/supplier-relationship-management/
CRM Process involves determining the methods to implement a project economically and competitively. It includes gathering customer data from various sources, aggregating and analyzing the data to create customer profiles, and executing targeted marketing strategies. An effective CRM process must continually refine its approach based on customers, competition, markets, growth opportunities, and technological innovation. It also involves selecting major and minor technological processes and determining the optimal flow of components through the system.
1) Revenue management techniques help increase revenue but traditionally fail to account for demand generation functions like marketing. Integrating revenue management, marketing, pricing, and distribution channels allows firms to optimize total demand profit.
2) Under a total demand profit optimization framework, demand forecasts drive appropriate promotion strategies, customer-centric pricing considers customer value and willingness to pay, and customers are incentivized to book through most profitable channels.
3) Future benefits come from tightly coupling revenue management with customer intelligence and data to develop customer-centric pricing based on individual customer preferences, behaviors and value.
The document discusses supplier relationship management (SRM) and describes Bouygues Telecom's use of Ariba's sourcing solution. Bouygues Telecom is the third largest mobile operator in France with over 11 million customers. It has an annual purchasing budget of over 2.4 billion euros managed by 80 people. Bouygues Telecom implemented Ariba's on-demand sourcing solution in 2010 for supplier information management, performance management, and sourcing events across all commodity areas. The contract module will be deployed in June 2012 to further improve SRM.
IGNITE 2015 EU - Supplier Management: The Business Case to Empower Your Upstr...Elemica
This document discusses building a business case for empowering a company's upstream supply chain through supplier management automation. It begins by outlining the current state of supplier management, which relies on outdated methods. It then explores how the environment, organizations, and technologies are changing to require improved supplier connectivity and collaboration. Analyst reports are cited that emphasize the importance of supplier networks and relationships. The remainder of the document provides guidance on assembling a business case, including identifying a change leader, calculating potential labor savings and working capital improvements, and comparing metrics of automated vs non-automated companies. It concludes with a word of caution to consider the total costs of any supplier network solution.
This document discusses Customer Relationship Management (CRM) and its importance for organizations. It states that CRM considers customers as insiders rather than outsiders and aims to build long-term relationships through commitment, services and quality conforming to customer requirements. CRM is defined as an ongoing process of identifying and creating new value for individual customers over their lifetime with an organization. The document also outlines Gordon's 11 C's of relationship marketing which are key aspects of maintaining customer relationships.
The document provides an overview of customer relationship management (CRM) and its evolution over time. It discusses how CRM has shifted from a cost reduction strategy in the 1980s led by business process reengineering to a growth strategy in the 1990s led by information technology to a more marketing-focused approach in the 2000s with the rise of eCRM. The objectives of CRM are outlined as retaining customers, increasing sales, finding new customers, and improving marketing and sales decision making. Key aspects of eCRM, marketing opportunities, enterprise marketing automation, call centers, the customer lifecycle, and implementing CRM are also summarized.
This document discusses privacy issues related to customer relationship management (CRM). It notes that while consumers complain about privacy, they often do not opt out when given a choice. Organizations only seriously address privacy when pressured by regulators. Both customers and organizations take risks by sharing information, so managing these risks is important for CRM success. The document provides recommendations for what consumers and organizations can do to address privacy concerns in the age of new technologies that capture more personal data.
The document discusses the role of information technology in supply chain management. It describes how electronic commerce, e-procurement tools, e-markets, and enterprise resource planning systems can increase efficiency in supply chain operations through improved information sharing and reduced transaction costs. These technologies allow companies to better coordinate activities, improve customer service, and gain a competitive advantage in supply chain management.
MIE Solutions Presenting Estimating Made to Order ManufacturingMIE Solutions
We are going to investigate the estimating process in a made to order manufacturing environment
Request For Quote (RFQ) Management
Material Estimating
Operation Estimating
Large Assemblies
Competition
Martin Kunz, VP Global Sourcing & CPO at Ahlstrom Corporation - Supplier rela...Global Business Events
The document outlines Martin Kunz's SRM model for identifying strategic suppliers. It discusses scoping the model, defining terms, establishing a cross-functional team, determining criteria and weightings, and the stratification process. The results section shows how suppliers can be analyzed by group, business area, and category. It recommends that sourcing drive the process, ensuring it is cross-functional and that criteria and weightings are thoroughly determined before execution, which requires a long-term roadmap and detailed implementation plan.
This document discusses customer relationship management (CRM). It defines CRM as a business strategy to understand, anticipate, and respond to customer needs to grow relationships. There are five types of CRM: analytical, collaborative, operational, geographic, and sales intelligence. The purpose of CRM is to create value for customers and the company. Implementing CRM requires a strategic review and addressing infrastructure, vendors, and future needs. Technology like loyalty cards and CRM software help gather customer data to personalize service. Benefits include reduced costs, increased satisfaction, and long term profitability.
Bullwhip and Supplier Relationship ManagementDeepak Ramawat
This document discusses strategies for managing supplier relationships to reduce the bullwhip effect in supply chains. It defines the bullwhip effect as increased demand variability amplified at each stage of the supply chain. Key points made include:
- Categorizing suppliers as strategic, preferred, or transactional based on impact of late/poor quality deliveries.
- Countering the bullwhip effect through close communication, rate contracts, optimizing lead times, and supplier partnerships.
- Steps for a supplier relationship management program including supplier categorization, identification of critical items, and establishing contracts by strategy.
- The benefits of mutual commitment between organizations and suppliers through performance metrics and support for best practices.
The document discusses key aspects of successful supply chain relationships such as trust, quality, commitment, and innovation. It provides examples of different types of relationships between Toyota, GM, Microsoft, and other companies and their suppliers. Effective relationships are characterized by collaboration, information sharing, and interdependence between partners. Outsourcing is increasing in manufacturing and services due to pressures to reduce costs and optimize operations in the supply chain.
Customer Relationship Management unit 1 introductionGanesha Pandian
The document discusses customer relationship management (CRM). It defines CRM as a business strategy focused on identifying and building loyalty with profitable customers. CRM has evolved from functional approaches like sales automation to more strategic approaches. Relationship marketing aims to create long-term partnerships rather than isolated transactions. CRM provides benefits like increased revenue, customer retention, and knowledge. It requires organizational support and faces challenges like implementation difficulties.
The document discusses effective supplier relationship management. It begins with an introduction and agenda. It then defines contract management and supplier management, explaining that supplier management covers all aspects of working with suppliers beyond specific contracts. It outlines key aspects of good supplier relationship management programs, including planning, resources, relationships, risk management, and payment. The document then provides case studies of supplier management programs at Fujitsu, Nokia, and Rexam and how they improved outcomes through segmentation, measurement, competition, and rewards. It stresses that successful programs require leadership, clear objectives, and communication.
The document discusses the evolution of buyer-supplier relationships from reactive transactions to strategic partnerships. It describes three types of relationships - transactional, collaborative, and alliance. Transactional relationships focus on price and are short-term, while collaborative and alliance relationships aim for lower total costs and improved performance through open communication, long-term contracts, and shared goals. Alliances require the highest levels of trust and commitment between partners to fully realize benefits like reduced costs, improved quality, and faster innovation.
The document discusses various types of buyer-supplier relationships including transactional relationships, value-added exchanges, and collaborative/partnering relationships. It compares and contrasts transactional relationships with partnerships. Strategic alliances are defined as relationships based on mutual trust and open communication to reduce costs and improve quality. Supplier development aims to increase supplier efficiency through assistance. Effective buyer-supplier relationships require communication, trust, and a team approach. Relationship management also depends on internal team dynamics and understanding each party's goals.
A framework for customer relationship managementVivek Gopan
1. Customer relationship management (CRM) involves using technology to organize sales, marketing, customer service and technical support to manage interactions with current and future customers.
2. Companies analyze customer purchase histories and characteristics stored in a customer information file to calculate customer lifetime value and identify the most profitable customers to target.
3. Relationship marketing programs like loyalty programs, customer satisfaction initiatives, and mass customization are used to increase customer retention, loyalty, and long-term profitability.
The document provides information about Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). It defines ERP as a solution that facilitates integrated information systems across business functions. It explains that CRM involves using technology to organize customer interactions and processes like sales, marketing, and support. The document also summarizes some key CRM software vendors like SAP, Oracle, and Salesforce and discusses potential positive and negative business impacts as well as management considerations of implementing a CRM system.
The document discusses Procter & Gamble's (P&G) supplier evaluation and selection process. It describes P&G's strategic sourcing approach, key criteria for evaluating suppliers, and a supplier evaluation scorecard. It provides details on P&G's sourcing strategies for their Tide brand, including balancing competition and collaboration with suppliers and optimizing their expressive competition system to achieve various benefits. The document advocates for managing procurement through constantly re-evaluating procedures and sources to optimize organizational value.
This presentation will help you understand the supplier relationship management and supply chain relationships.
You may also see the interactive video lecture on this subject here: http://www.aims.education/study-online/supplier-relationship-management/
CRM Process involves determining the methods to implement a project economically and competitively. It includes gathering customer data from various sources, aggregating and analyzing the data to create customer profiles, and executing targeted marketing strategies. An effective CRM process must continually refine its approach based on customers, competition, markets, growth opportunities, and technological innovation. It also involves selecting major and minor technological processes and determining the optimal flow of components through the system.
1) Revenue management techniques help increase revenue but traditionally fail to account for demand generation functions like marketing. Integrating revenue management, marketing, pricing, and distribution channels allows firms to optimize total demand profit.
2) Under a total demand profit optimization framework, demand forecasts drive appropriate promotion strategies, customer-centric pricing considers customer value and willingness to pay, and customers are incentivized to book through most profitable channels.
3) Future benefits come from tightly coupling revenue management with customer intelligence and data to develop customer-centric pricing based on individual customer preferences, behaviors and value.
The document discusses supplier relationship management (SRM) and describes Bouygues Telecom's use of Ariba's sourcing solution. Bouygues Telecom is the third largest mobile operator in France with over 11 million customers. It has an annual purchasing budget of over 2.4 billion euros managed by 80 people. Bouygues Telecom implemented Ariba's on-demand sourcing solution in 2010 for supplier information management, performance management, and sourcing events across all commodity areas. The contract module will be deployed in June 2012 to further improve SRM.
IGNITE 2015 EU - Supplier Management: The Business Case to Empower Your Upstr...Elemica
This document discusses building a business case for empowering a company's upstream supply chain through supplier management automation. It begins by outlining the current state of supplier management, which relies on outdated methods. It then explores how the environment, organizations, and technologies are changing to require improved supplier connectivity and collaboration. Analyst reports are cited that emphasize the importance of supplier networks and relationships. The remainder of the document provides guidance on assembling a business case, including identifying a change leader, calculating potential labor savings and working capital improvements, and comparing metrics of automated vs non-automated companies. It concludes with a word of caution to consider the total costs of any supplier network solution.
This document discusses Customer Relationship Management (CRM) and its importance for organizations. It states that CRM considers customers as insiders rather than outsiders and aims to build long-term relationships through commitment, services and quality conforming to customer requirements. CRM is defined as an ongoing process of identifying and creating new value for individual customers over their lifetime with an organization. The document also outlines Gordon's 11 C's of relationship marketing which are key aspects of maintaining customer relationships.
The document provides an overview of customer relationship management (CRM) and its evolution over time. It discusses how CRM has shifted from a cost reduction strategy in the 1980s led by business process reengineering to a growth strategy in the 1990s led by information technology to a more marketing-focused approach in the 2000s with the rise of eCRM. The objectives of CRM are outlined as retaining customers, increasing sales, finding new customers, and improving marketing and sales decision making. Key aspects of eCRM, marketing opportunities, enterprise marketing automation, call centers, the customer lifecycle, and implementing CRM are also summarized.
This document discusses privacy issues related to customer relationship management (CRM). It notes that while consumers complain about privacy, they often do not opt out when given a choice. Organizations only seriously address privacy when pressured by regulators. Both customers and organizations take risks by sharing information, so managing these risks is important for CRM success. The document provides recommendations for what consumers and organizations can do to address privacy concerns in the age of new technologies that capture more personal data.
The document discusses the role of information technology in supply chain management. It describes how electronic commerce, e-procurement tools, e-markets, and enterprise resource planning systems can increase efficiency in supply chain operations through improved information sharing and reduced transaction costs. These technologies allow companies to better coordinate activities, improve customer service, and gain a competitive advantage in supply chain management.
MIE Solutions Presenting Estimating Made to Order ManufacturingMIE Solutions
We are going to investigate the estimating process in a made to order manufacturing environment
Request For Quote (RFQ) Management
Material Estimating
Operation Estimating
Large Assemblies
Competition
The document discusses the benefits of eAuctions as an efficient negotiation tool for procurement. It begins by busting some common myths about reverse auctions, such as that they require large upfront investments, are only suitable for commodities, and hurt suppliers. It argues that with cloud-based platforms, auctions can now be done quickly and cost-effectively for both goods and services. The document then outlines additional benefits of eAuctions, such as cost savings, transparency, global reach, and freeing up time for high-value activities. It positions eAuctions as an important part of strategic sourcing that encourages process improvement and opens competition.
Business Market and Business Buyer Behavior - Philip Kotler & Gary ArmstrongMD Tamal
Business Market and Business Buyer Behavior - Chapter 6,Principle of Marketing,briefly discussed by MD AMA Tamal,student of University of Barisal-Faculty of Business Studies.
Thanks for visiting.
The document discusses an online lead management system called ABCLeads.com that generates over 1 million replacement window leads per year from informational websites. These qualified leads are sent to registered replacement window contractors. The system provides opportunities for both homeowners seeking window replacement quotes and contractors. It also discusses how the lead management system can help window manufacturers strengthen relationships with distributors by providing sales leads.
Indirect Procurement Through B2B Marketplaces.pdfLaura Miller
Indirect and complex spending categories resist the trends of online purchases. Keep reading and know how B2B online marketplaces simplify indirect procurement.
Un travail effectué par Soufiane AL KHATIRI et Fadel IDBRAIM, Option "Manager de Plateformes Offshoring" sur le Sourcing et le Supplier Relationship Management (Logistique)
Présentation sur le sourcing et le supplier relationship management (Logistique) réalisée par Soufiane AL KHATIRI et Fadel IDBRAIM (Managers de Plateformes Offshoring à l'ENCG Settat)
The document discusses various e-business models and components of e-commerce business models. It describes key components like value proposition, revenue model, market opportunity, competitive environment, competitive advantage, market strategy, organizational development, and management team. It also describes major B2C models like portals, e-tailers, content providers, and transaction brokers. Major B2B models discussed are B2B hubs, e-distributors, and B2B service providers. The document concludes with case studies on different approaches companies take in integrating online and offline businesses.
The document discusses various e-business models, including key components of e-business models like value proposition, revenue model, market opportunity, competitive environment, and competitive advantage. It then describes major business-to-consumer models like portals, e-tailers, content providers, transaction brokers, market creators, and service providers. It also outlines business-to-business models such as B2B hubs, e-distributors, service providers, matchmakers, and infomediaries.
E-procurement involves conducting procurement activities electronically through the use of internet technologies and software applications. The e-procurement process typically involves identifying needs, evaluating suppliers, selecting suppliers and contracting, establishing online catalogs, requesting and approving purchase orders, budgeting, monitoring supplier performance, and analyzing spending. Estimating potential cost savings from e-procurement involves calculating the average procurement cost per item and multiplying by the number of requisitions, then subtracting the new costs under e-procurement from the original costs. Integrating supplier systems allows for collaboration between companies and suppliers on ideas, product development, production, and testing.
E-procurement involves conducting procurement activities electronically through the internet and software. The procurement process involves determining needs, analyzing potential providers, creating purchase orders, receiving goods, and keeping records. Types of e-procurement include e-sourcing, e-tendering, and e-reverse auctions. Benefits are reduced costs and improved efficiency, while risks include security threats and supplier reliability issues. Integrating supplier systems allows for collaboration on ideas, development, and production. B2B marketplaces bring together businesses online to buy and sell goods. Adopting e-procurement can save time, qualify vendors, track performance, publish bids, and reduce risk through improved collaboration and custom contracts. The future involves using AI and machine learning
Crowdsourcing is a pre-chasm market with many companies experimenting. Success depends on facilitating all stages of workforce engagement: finding suppliers/work, delivering work, and administering payments. Key metrics are related to delivery - precisely matching work to suppliers. Required metrics ensure quality suppliers and balanced supply/demand. Differentiators include high self-management and precise procurement. The future may include leveraging communities for new services and turning suppliers into buyers on the same platform.
Operations management involves planning, organizing, coordinating, and controlling resources to efficiently produce goods and services. It is responsible for managing processes to support a company's strategic goals through analysis and measurement. Operations management applies to all companies regardless of size, industry, or profit status, as it oversees the core function of production. It uses resources like people, equipment, technology, and information to design, execute, and control operations that implement business strategies.
The document discusses key topics around digital firms and e-commerce including internet business models, benefits of internet technology for organizations, and management challenges of digital transformation. It provides examples of how intranets support collaboration and supply chain management. Electronic payment systems and the flow of information in business-to-business and business-to-consumer e-commerce are also examined.
The document summarizes and compares the management strategies and business models of Amazon and Walmart that have contributed to their success in e-commerce. It analyzes both companies' use of Michael Porter's value chain model and competitive forces model. Key factors for Amazon included convenience, selection, service, technology innovation, and low costs. For Walmart, factors were aggressive technology use, supplier partnerships, data analytics, workforce culture, and everyday low prices.
E-commerce refers to electronic transactions over the internet, including buying and selling of goods and services as well as the transfer of funds and information. The main goals of e-commerce are to reduce costs, lower product cycle times, provide faster customer response, and improve service quality. There are several types of e-commerce models including business-to-business, business-to-consumer, consumer-to-consumer, and business-to-government. Setting up the infrastructure for an e-commerce business involves key decisions around marketing, facilities, customer service, information technology, and fulfillment.
This document provides an overview of business-to-business (B2B) transactions and marketing. It discusses that B2B refers to commercial transactions between businesses, as opposed to business-to-consumer transactions. The volume of B2B transactions is typically much higher than B2C due to complex supply chains. Key aspects of B2B marketing discussed include the need for close relationships between buyers and sellers, customization of products to business needs, and rational decision making processes. The document also provides examples of B2B transactions in industries like automotive and professional services.
Strategic sourcing is a process that evaluates current and potential sourcing opportunities to assess their long-term value according to business objectives. It formulates action plans for critical supplies. Strategic sourcing is evolving from decentralized local purchasing to global, collaborative processes driven by cross-functional teams using advanced technologies. It focuses on total cost reduction, innovation, and standardization. The strategic sourcing process involves analyzing spend, requirements, the market, developing a strategy, negotiations, contracting, and implementation.
Similar to MIE Solutions Presenting Automating Supplier Relationship Management (20)
This document discusses job costing and estimating techniques for manufacturing. It emphasizes that consistent quoting requires both human expertise and software tools. It then outlines key factors that should be considered in estimates, such as part details, setup requirements, material costs, and operational formulas. The document also discusses tracking actual costs through methods like barcoding or manual entry and comparing estimates to job costs to calculate profitability. Finally, it notes that thorough job cost analysis can provide insights at multiple organizational levels.
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Conversational agents, or chatbots, are increasingly used to access all sorts of services using natural language. While open-domain chatbots - like ChatGPT - can converse on any topic, task-oriented chatbots - the focus of this paper - are designed for specific tasks, like booking a flight, obtaining customer support, or setting an appointment. Like any other software, task-oriented chatbots need to be properly tested, usually by defining and executing test scenarios (i.e., sequences of user-chatbot interactions). However, there is currently a lack of methods to quantify the completeness and strength of such test scenarios, which can lead to low-quality tests, and hence to buggy chatbots.
To fill this gap, we propose adapting mutation testing (MuT) for task-oriented chatbots. To this end, we introduce a set of mutation operators that emulate faults in chatbot designs, an architecture that enables MuT on chatbots built using heterogeneous technologies, and a practical realisation as an Eclipse plugin. Moreover, we evaluate the applicability, effectiveness and efficiency of our approach on open-source chatbots, with promising results.
2. Evolution Of Sourcing “Almost 50% of best-in-class enterprises that source strategically using best practice strategic sourcing techniques report more than four times greater procurement cost savings, better supply performance, and greater profitability than industry peers.” From: Strategic Sourcing in the Mid-Market Benchmark: The Echo Boom in Supply Management [206], Aberdeen Group, December 2005
3. What is Supplier Relationship Management? Supplier Relationship Management (SRM) involves defining and managing all aspects of supplier relationships, from information sharing and collaboration to sourcing, negotiating and streamlining purchasing activities.
4. Overview Where have we been? Or are we still in the past. What is driving this automation? Spend Management - Sourcing Value Discussion of Supply Side Relationship Management Discussion of Buyer Side Relationship Management
5. Where Have We Been? U.S. Post Office Phone Calls Faxing Email We started from responses taking days to responses taking seconds
6. What is Driving Automation? Lean Manufacturing Outsourcing Off-shoring Shorter Product Lifecycles Global Competition
7. Contract Manufacturing Market Drivers Due to the intensifying competition in the contract manufacturing market, the abilities to drive operational efficiencies and better customer/supplier relationship management will help companies to stay competitive
8. Measuring Supplier Value Price Per Unit (PPU) Actual Supplier Cost Total Cost Of Acquisition (TCA) PPU + Direct Costs Total Cost Of Ownership (TCO) TCO + Indirect Costs Total Value Management (TVM)
9. Measuring Supplier Value Suppliers need to convey the message of Total Value Management to improve their position among the buyers of the world.
10. What is E-sourcing? E-Sourcing products help companies save money on major spend categories through online negotiation with suppliers, either via a reverse auction or an RFX process.
11. What is E-sourcing? E-Sourcing products help companies save money on major spend categories through online negotiation with suppliers, either via a reverse auction or an RFX process.
12. What is a reverse auction? A reverse auction is a tool used in industrial business-to-business procurement. It is a type of auction in which the role of the buyer and seller are reversed, with the primary objective to drive purchase prices downward. http://en.wikipedia.org/wiki/Esourcing
13. Supply Side Automation Supply side automation is Letting the buyers of the world know you exist 2. Interacting with buyers efficiently
23. Industrial Directories There are many industrial directories on the web including http://www.thomasnet.com http://www.globalspec.com http://www.mie-exchange.com/idir
30. Conclusion List 3 or 4 bullet points to review the goals/objectives covered “Let’s take a minute to review the take-away points of this presentation.”
http://www.esourcingwiki.com/index.php/ArticlesAcademiaDeciding on the Appropriateness of B2B Reverse Auction Technology Adoption: An AHP Approach Combined with Integer ProgrammingAuthored by Tobias Schoenherr and appeared in Journal of International Technology and Information Management, Vol. 13, No.1/2, 2004, pp. 21-32.BlogsE-Sourcing ForumAuthored by David Bush and maintained by eSourcing leader - Iasta Sourcing InnovationAuthored by Michael Lamoureux, a thought leader for supply chain and procurement issues Spend MattersAuthored by Jason Busch, a thought leader and evangelist for spend management news and debate Procurement CentralAuthored by Dave Stephens, founder of Coupa and former VP Procurement Applications - OraclePublished ArticlesLow Cost Country Sourcing: Driving through the steps required for successArchstone Consulting: Brad Blonkvist, Director; John Kamauff, Principal Supplier Relationship Management: Maximizing the Value of Your Supply BaseArchstone Consulting: Len Prokopets and RaminTabibzadeh Lean Sourcing : Creating Sustainable Purchasing SavingsAn executive whitepaper written by Aptium Global, Inc.Maximizing Potential Benefits in Reverse Auction - A FrameworkInfosys Technologies Ltd: Amitava and HariharanNoorani
Supplier Relationship Management. Extending business relationships has become the focus of the newactivities and collaboration possibilities sparked by Internet technology. As the new model for supply chainoperations, collaborative commerce is more than just automating company-to-company connectionsthrough the Internet. Rather, it is a strategic approach to leveraging critical inter-enterprise relationships.Supplier Relationship Management (SRM) involves defining and managing all aspects of supplierrelationships, from information sharing to embracing mutually beneficial business processes. SRM is amore effective way of doing business that goes well beyond the traditional collaboration model of design,source, negotiate, and buy, to streamline activities, such as supply, replenishment, manufacturing,services management, and analytics.
http://www.esourcingwiki.com/index.php/ArticlesAcademiaDeciding on the Appropriateness of B2B Reverse Auction Technology Adoption: An AHP Approach Combined with Integer ProgrammingAuthored by Tobias Schoenherr and appeared in Journal of International Technology and Information Management, Vol. 13, No.1/2, 2004, pp. 21-32.BlogsE-Sourcing ForumAuthored by David Bush and maintained by eSourcing leader - Iasta Sourcing InnovationAuthored by Michael Lamoureux, a thought leader for supply chain and procurement issues Spend MattersAuthored by Jason Busch, a thought leader and evangelist for spend management news and debate Procurement CentralAuthored by Dave Stephens, founder of Coupa and former VP Procurement Applications - OraclePublished ArticlesLow Cost Country Sourcing: Driving through the steps required for successArchstone Consulting: Brad Blonkvist, Director; John Kamauff, Principal Supplier Relationship Management: Maximizing the Value of Your Supply BaseArchstone Consulting: Len Prokopets and RaminTabibzadeh Lean Sourcing : Creating Sustainable Purchasing SavingsAn executive whitepaper written by Aptium Global, Inc.Maximizing Potential Benefits in Reverse Auction - A FrameworkInfosys Technologies Ltd: Amitava and HariharanNoorani
In the beginning, there was Purchasing. Firms needed raw materials and supplies to operate, so organizations hired someone to order those materials. It was a simpler time, and most organizations manufactured their goods completely in-house. As a result, material costs represented a smaller ratio of the overall cost of operations, while labor represented a larger ratio. Then change started happening – quickly. New concepts, procedures and products helped introduce mass production, mass consumption, and, eventually, the computer and the Internet to businesses and people. The age of the simpler time came to an end, and Purchasing needed to keep up with the world around it. The company’s competition, potential/current supply-base and customer-base had become more global, adding to the complexity. To help manage the increased global nature of their business, Purchasing had to adopt a global supply management and supply chain strategy. The purchasing team was responsible for a wider range of tasks, which included understanding the complete supply chain as it relates to the company. These days, not only is the purchasing team responsible for knowing what a company needs to buy, from whom, and when, but also the location of current and potential supply sources, who the suppliers’ suppliers are, and, finally, the market dynamics affecting the related supply markets. Purchasing became “Sourcing”, and then “Strategic Sourcing”. As noted in Wikipedia:http://books.google.com/books?id=2g1JX-tjORIC&pg=PA250&lpg=PA250&dq=supplier+relationship+management+phone+calls&source=bl&ots=3JHml04wx6&sig=9IKm0J4d37Z3tFgUBygtC2UrlQQ&hl=en&ei=Fe-rSqWJFIOqtgOaioCTBQ&sa=X&oi=book_result&ct=result&resnum=8#v=onepage&q=supplier%20relationship%20management%20phone%20calls&f=false
1. The process of lean manufacturing has been around for decades supporting the transformationfrom “push” operations to “build to order” operations. These pull type systems are addingmore and more demand for real time visibility and control of the in-plant inventory includinginbound material, WIP material, and outbound finished goods.2. As manufacturers increase focus on their key market differentiators and highest value-addprocesses, less critical items are being outsourced. This trend has significantly raised thenumber of suppliers for many manufacturers requiring more sophistication in the receiving, putaway,and picking processes prior to production.3. Similar to outsourcing, customers are taking advantage of low cost countries to provide variouscomponents. The downside of this business method is significantly increased lead times fromoverseas suppliers and larger order sizes that are required to maintain production withoutinterruption. Space availability quickly becomes a key pain point for the manufacturing facility,sometimes causing manufacturers to take on the expense of off-site warehouses used formetering materials to the plant. Improving storage density and space utilization can be thesolution to eliminate other costly alternatives.4. Shorter product lifecycles demand high flexibility within the work site and greater speed tomarket with new products. Product transparency as it relates to warehousing automationkeeps the management and delivery of materials to production a consistent process. Byreducing or eliminating the human element, material flow will keep up with production demandsallowing manufacturers to focus on new product introduction, assembly processes, andquality. Commonality of containerization is the key for the highest flexibility and transparency inthe material flow process.5. Global competition is the number one threat to manufacturing companies across the country.More than ever, companies are forced to look at solutions that will reduce the total cost ofmanufacturing. Reduced labor cost, improved space utilization, less inventory on hand, higherthroughput, and improved shipping accuracy are just some of the door to door elements that willhave a positive affect when the right warehouse solution is chosen.
PPU – The value is based directly on the price of the good being supplied.TCA – The value is based on the PPU and the cost of acquiring the item including transportation costs, shipping costs, storage costs, etc. TCO - The vlaue is based on PPU + TCA and all indirect costs, cost to purchase, paperwork, time, etc.TVM – The total costs of TCO + All other includes lead time, product quality, sourcing effort, organization direction, certifications, etc.TVM is sourcing for value not. Finding the right price with the greatest value which is not always the lowest price.
PPU – The value is based directly on the price of the good being supplied.TCA – The value is based on the PPU and the cost of acquiring the item including transportation costs, shipping costs, storage costs, etc. TCO - The vlaue is based on PPU + TCA and all indirect costs, cost to purchase, paperwork, time, etc.TVM – The total costs of TCO + All other includes lead time, product quality, sourcing effort, organization direction, certifications, etc.TVM is sourcing for value not. Finding the right price with the greatest value which is not always the lowest price.
They do much more than merely automate the sourcing process — by combining greater transparency with better optimized analysis of complex bids, they enable buyers to achieve far greater savings than they could achieve with traditional manual methods..
They do much more than merely automate the sourcing process — by combining greater transparency with better optimized analysis of complex bids, they enable buyers to achieve far greater savings than they could achieve with traditional manual methods..
In an ordinary auction (also known as a forward auction), buyers compete to obtain a good or service. In a reverse auction, sellers compete to obtain business.Examples would be mfg.com, firstindex, etc.
If the buyers do not know who you are how can you efficiently with TVM in mind satisfy the buyers.
http://inboundmarketinghelp.com/1/business-without-website-like-man-without-face/EVS Example - They were there, answered the phone, multi-million dollar contract awarded
http://inboundmarketinghelp.com/1/business-without-website-like-man-without-face/EVS Example - They were there, answered the phone, multi-million dollar contract awarded
Examples Give Pro’s and Con’s of each of these items listed.
Examples Give Pro’s and Con’s of each of these items listed.
Examples Give Pro’s and Con’s of each of these items listed.
Examples Give Pro’s and Con’s of each of these items listed.
Examples Give Pro’s and Con’s of each of these items listed.
Examples Give Pro’s and Con’s of each of these items listed.
Examples Give Pro’s and Con’s of each of these items listed.
Examples Give Pro’s and Con’s of each of these items listed.
Examples Give Pro’s and Con’s of each of these items listed.