1. Help Reduce Costs and Improve Efficiencies.
Microsoft Dynamics CRM for State and Local Government
®
Citizen expectations for responsive, transparent government services have never been higher. Many
local and state governments are striving to cost-effectively and efficiently provide the highest levels
of service and accountability. But how do you achieve these goals when you’re dealing with an aging
technology infrastructure, siloed departments, operational challenges, and multiple stakeholders?
If you require agility and efficiency, how can you reduce costs and still align with your agencies’
mission?
With Microsoft Dynamics CRM you’ll have the ability to improve collaboration, “Government needs to
communication, operational insight, and overall efficiencies. Delivered through a be more innovative and
familiar Microsoft Office Outlook interface, this easy-to-use, integrated solution
aggressive in its approach
meets your needs for:
for building complex
applications in a reduced
REDUCED COSTS:
time frame while meeting
At a time when government spending is under intense scrutiny, you want to get
the business demands of
the right solution at the right price. Microsoft Dynamics makes CRM practical by
building on infrastructure you may already own. License Microsoft Dynamics CRM
agencies and constituents.
once and gain access to existing solutions all in the familiar Outlook interface. Microsoft [xRM] is the tool
Solutions that are quick to deploy, help save money, and have been tested and that we’re banking on to
developed by Microsoft, Microsoft Partners, or customers themselves. help us get there”
George White
Chief Information Officer,
Pennsylvania Office of
Attorney General
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION
IN THIS DOCUMENT. ©2011 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics,
the Microsoft Dynamics logo, and Windows are trademarks of the Microsoft group of companies.

2. INCREASED EFFICIENCIES:
Microsoft Dynamics CRM streamlines data management and data update processes.
Reduce your data entry requirements from multiple entries to one. Information that
was previously stored in numerous, disconnected databases would be distilled into
a single data record that all parts of the organizations could easily update, use, and
view simultaneously. This enables cross-system updates with a single step, increasing
efficiency and lowering the risk of inaccuracy.
North Carolina
FLEXIBILITY: Department of Crime
Microsoft Dynamics CRM is available as an on-premise deployment or hosted in the Control and Public
cloud, giving you the important option to choose what’s best for your agencies needs at Safety Adapts CRM
the time (along with the scalability and flexibility to adapt should these needs change). Platform to Roll
Out Efficient Law-
ISSUE IDENTIFICATION AND RESOLUTION: Enforcement Tool
By offering a complete citizen view, Microsoft Dynamics CRM can pinpoint issues for
quick resolution. For example, Microsoft Dynamics CRM provides an alert if a citizen City of Bellevue
is delinquent or late with payments, as well as identifying citizens who have major
Enhances Service
debts (so steps can be made for collection). The overall metrics Microsoft Dynamics
Delivery with
CRM provides, gives insight into reasons for high incidence of interactions and possible
solutions.
Automated Request
Management
MULTICHANNEL CAPABILITIES.
Microsoft Dynamics CRM enables integration with various governmental offices and Miami-Dade County
contact vehicles. Requests can be filed online, with status updates, notifications, and Parks and Recreation
approvals all being delivered by e-mail. This enables speedier approvals and simplifies Department
transactions for both constituents and personnel. Increases Revenue,
Accountability with
Retail System
Read more at
www.Microsoft.com/casestudies
GET STARTED TODAY
Learn how other state and local government agencies are benefitting from Microsoft Dynamics CRM.
Visit www.microsoft.com/government/crm.