The document describes Engagedots, an enterprise business solution from NDOT Technologies. It has over 140 skilled professionals and 400 man years of experience. Engagedots allows businesses to manage their entire operations through a single platform, increasing sales and income with centralized data and support. It features modules for contact management, sales, support tickets, employee management, reports, internal social networking, settings, project management, task management, and employee collaboration.

1. NDOT Technologies
Engagedots
An Enterprise Business Solution from NDOT

2. Eminent Features
• Substantial 4+ years of experience in web-oriented product design
& development and mobile application development
• Cumulative organization experience of 400 man years
• Head quarters occupying 7500 Sq.Ft in Coimbatore city with an
operating office at US and Morroco
• Team of 140+ skilled professionals
• More than 1000+ customers across the globe

3. Engagedots
Engagedots is an enterprise business solution that can manage
entire business through single platform. It can increase the
sales & income with centralized database & good support
system.
The employees can be managed efficiently with task
management and performance management. The project can
be monitored for progress and can be completed within
stipulated time.

4. Engagedots Features

Leverages sales with good support system

User-friendly and intuitive user interface

Suitable for all types of industries including:

IT services

Government

Financial services

Manufacturing

Healthcare

Retail

Education

Media

Best Cloud-based collaboration platforms

Standalone and also supports SaaS model

Supports on various platforms

5. Engagedots Advantages

Adapts with the existing business

Collaboration among employees

Quick decision making

Integrates all departments into single unit

Generates need-specific reports

Append data from other CRM

Manage employees in hierarchal structure

Project & sales automation

Secured access along with effective communication

6. Benefits

Tremendously improve the sales with custom modules

Track down marketing goals and direction

Breakthrough productivity and workflow

Easy customer handling with centralized database

Satisfied customer with personalized service

Easy employee management

Employee collaboration within enterprise

Enterprise-level social networking

Control on completion of assigned task

Detailed report on projects and sales

7. Engagedots Modules
1. Contact management
2. Sales module
3. Support & Tickets management
4. Employee/Team management
5. Reports
6. Internal Social networking
7. Settings
8. Project management
9. Task management
10.Employee collaboration

8. Contacts Management
The contacts module acts as the central database that is accessed
by other modules for proper functioning of Engagedots solution.
The functions include:

Manages centralized contact database

Provides database to follow leads

Database used for communication with clients

Lead status can be viewed at any time

Search the database dynamically

Filter the contact database alphabetically

Sort by field label

9. Contacts Management
The features include:

Contacts can be managed easily with option to edit or delete

All the information like name, title, email, phone number etc can
be recorded

Each contact record can track the complete details of
opportunities, purchases, and invoices

The notes related to the contact can be recorded.

10. Sales Module
The sales module includes:

Lead Management

Customer management

Opportunities

Purchase Management

Invoice Management

11. Sales Module Features
Features include:

Assign leads

Manage sales leads

Lead generation

Billing and invoice automation

Tickets listing with status

Track projects and tasks

Schedule events or meetings

Record the notes

12. Support and Ticket Management
This module helps to resolve the client's problem swiftly using the right
tools.

Tickets are raised on issues by clients

Tickets are automatically assigned to support agents with powerful
business rules

Tickets are attended by the liable person to solve issue

Manage queries through multiple channels like email, live chat,
help desk, web form, and phone call

FAQ is made available with smart answer recommendations

Helps to build long lasting customer relationship

13. Support and Ticket Management
Features include:

Track ticket status till the closure

Client contact information handling

Route or assign tickets

Set ticket types and priority

Monitoring tickets closely

Email notification

Support via phone, email, skype

14. Employee/Account Management
The employee management module manages the complete
details of the employees like name, roles, responsibilities etc
in a hierarchy model in the enterprise level.

Team level hierarchy

Level-wise employee details

Centralized employee database

Keeps track of employee leads, contacts, opportunities,
purchases and projects

Notes can be included for each entry

15. Employee/Team Management
Features include:

Manage employees in hierachial manner

View the tree structure

Record employee personnel information

Monitor each employee's status

Keep track of particular employee's leads, contacts,
opportunities, purchases, and projects

Option to edit or delete employee records

16. Reports Management
Reports are essential tools to get insight of various facts using data
and understand the relationship among the data
Functions include:

Reports to monitor task progress and completion

Sales report to get status of the lead and percentage of
conversion

Work status report to monitor work progress

Track on enterprise activities with chart wise reports like pie
chart, bar diagram and more

17. Reports Management
Features include:

Prepare reports with editable fieldset by selecting the fields
required.

Add or view reports

Filter the reports based on field value

Avoid redundancy of data

Pictorial charts for better understanding

Periodical reports for closely monitoring the business activities

18. Internal Social Network
The internal social interaction helps to build a corporate community within
the organization that can enable better decision making and problem
solving.

Profiles are created for each employee to communicate with his
colleagues within enterprise

Get updates about colleagues and share ideas and interest

View profile, post on wall, update status, search people

Import all the contact information like email id, phone number etc

Helps to establish a social connect

19. Internal Social Network
Features include:

Detailed profile management

Add friends

Secured messaging and socializing

Calendar option to note events

My task list to view status of work

Update status message

Include photo, video, or link with status message

Restrict message view only to friends, only me, and
everyone

20. Settings
The settings panel allows to manage the entire business as well
as the Engagedots business solutions to function properly.
The features of Settings panel include

The hierachical organization tree structure can be
managed with dynamic role definition

Editable readymade email templates are made available
with option to track changes

Control parameters are available for internal/external
access

21. Settings
The features of Settings panel include

Every employee can be vested with limited powers and
permission to access the application

The dashboard of each empolyee is role-based

The application is made secured with authorized access
set by administrator

The language can be set using settings panel

The SMTPsettings can be defined

22. Project Management
The projects can be handled easily by Engagedots with complete
control over project execution and completion.
The functions of project management includes:

The whole projects can be assigned or can be divided and
assigned as tasks

Multiple projects can be handled simultaneously

The work progress can also be monitored with regular
events like meetings

The status of work or task completion is indicated by the
progress bar

23. Project Management
The functions of project management includes:

The summed up progress bar of each employee associated
with projects indicates project status

The project hours can be edited by authorized persons

Project-related documents and notes can be managed in
this module

Events like meetings can be scheduled to monitor project
progress

24. Task Management
The task management module assigns task to employees and keeps
track on the project
Functions include:

Tasks are assigned level-wise to employees

Progress of the task is monitored

The completion of the task is measured in percentage

Work progress is reflected on team level as well as individual

Module aids to have complete control over the project

Multiple task handling

25. Task Management
The task module includes:

Task management

Assign task

Task tracking

Schedule Meetings

Task status reports.

26. Task Management
Features include:

Option to add, edit, or delete task

Set priority and status

Have checklist of tasks

Filter task based on status

Search the records based on task/email

Reduced project administration overhead

Control on project progress

Monitor resource utilization

27. Employee Collaboration
Social networking within the enterprise level allows for best
employee collaboration.

Corporate private network within the organization

Dynamic knowledge-based database

Quick access to needed information

Share documents and ideas

Assist for better decision making

Solve issues quickly

Manage easy work flow

28. Employee Collaboration
Features include:

Advantage of enterprise social networking

Post on wall

Enterprise micro blogging

Likes, comments, link sharing

Easy updates on people and projects

Share ideas and feedback

29. Strength
• Proficient field knowledge
• Cost effective solutions
• Experienced professionals
• Fast turn-around time
• Bug-free application development
• Technical support to customers round the clock

30. Contact
Morocco
Chahir Driss
India Corporate HQ: M.D Super Trade
NDOT Technologies Pvt Ltd, Mag. 7 IMM. ALI
Site No.7, Block No.3, 171 BIS RUE MOHAMED EL BEQAL
Maruthamalai Road, GUELIZ , MARRAKECH 40000
Coimbatore - 641 041, India. MOROCCO
Email: d.chahir@ndot.in
Phone : +212 (0)6 58 58 5000
US Office: +1 (323) 982-8943.
Head Office: +91 422-434-2519.
Email: contact-sales@ndot.in Bahrain
Skype: nandakumar.online Ashish Thomas Mathew
Buidling 929, Road 2919
Manama
US Operation Kingdom of Bahrain
NDOT LLC, ashish.mathew@ndot.in
1628 Oak Tree Rd STE 9Edison, Phone: +97334313532
NJ 08820
Phone: +1 (323) 982-8943

31. THANK YOU