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GOVERNMENT
 Building trust and creating confidence in government
More effective services, greater accountability. Government            Fund Management: To help government organizations
organizations at all levels are being asked to provide                 adhere to increasing reporting and compliance requirements,
detailed, timely information about how every public dollar             Microsoft Dynamics offers fund management applications that
is spent. Constituent service expectations are on the rise,            can accommodate the special regulations, restrictions, and
but enhancing services and ensuring fiscal responsibility can           limitations needed to manage multiple funds across multiple
be extremely challenging. Every day, Microsoft DynamicsTM              projects. By automating fund management, these solutions
products and solutions are being used by government offices             can help reduce errors associated with manual entries and
to help do just that.                                                  manual reconciliation of funds. Most importantly, it makes
                                                                       reporting easier and more accessible to management, helping
Financial management                                                   you meet your reporting guidelines in a timely fashion.

solutions tailored to                                                  Grant Management: Managing grant resources through

government needs                                                       all phases of acquisition and management can help your
                                                                       organization remain accountable for spending and comply
To ensure accountability, government organizations need                with regulations throughout the process. Microsoft Dynamics
financial systems that work the way they work. Microsoft                helps track grant funds and the projects to which those
Dynamics solutions can help all forms of government manage             funds need to be applied, helps monitor expenditures, and
their expenditures and appropriations by allowing employees            helps deliver timely reports for full disclosure. With up-to-
to easily see and analyze the costs and activities under their         date information about successful budgeting and grant
control. Microsoft Dynamics applications provide detailed,             performance, you can focus your time and energy on the
up-to-the-minute financial reports that allow employees to              management and allocation of grant funding rather than
make informed purchasing decisions, help your department               spending time tracking allocations. Integrated applications
comply with reporting requirements, and ensure financial                created by Microsoft certified development partners provide
integrity and accountability. Accurate and timely reports              tools that can automate the processing of applications, making
tailored to the information needs of the user can help increase        awards, and administering and closing grants.
confidence in your organization’s financial management skills.
                                                                       Encumbrances and Commitments: Effectively tracking
Tighter controls help improve cash flow and tie spending
                                                                       impending purchases and requisitions against budget
directly to programs, fund sources, and objectives.
                                                                       allocations is essential to helping your organization protect
Solutions from Microsoft and our partners allow more time to           against overspending and ensuring that administrators know
be spent on your core mission by streamlining government               how much of their budget has been accounted for at any
administration functions, including utility billing, permitting, tax   given time. With Microsoft Dynamics, managers can easily set
assessments and collections, payroll, fixed assets, and other           aside funds for future contracts, as well as plan and stay on
core financial functions, including:                                    track for using the allocated funds. All this helps ensure that
                                                                       funds will be available when payment is due even as it reduces
                                                                       the time it takes to track expenses.
Supply chain management
helps track purchases, stock,
and distribution
Many governmental organizations need strong systems
to manage a broad variety of purchasing, stock control,
and distribution activities. Microsoft Dynamics has a
comprehensive lineup of applications that can assist in all
aspects of supply chain management. Inventory tracking
across multiple facilities, warehouses, and other sites help
ensure proper levels of stock are on hand where they are
needed, and purchase management systems help establish
control over the entire purchase process. It eliminates
paperwork and ensures that there are more efficient purchase
contracts with vendors. For organizations that distribute
materials to their constituents or to other governmental
departments, Microsoft Dynamics helps manage orders,
track usage, and ensure materials are properly accounted
for, completing the supply chain management circle.


Integrated HR management
and payroll
An effective human resource management solution can help
government organizations track all aspects of their employee
relations, from application and hiring to compensation and
benefits, certification and education tracking, and much more.
Microsoft Dynamics offers systems for managing employee
data, processing payroll, tracking benefits, and managing
performance. Comprehensive reporting capabilities help
comply with employment eligibility and injury reporting
requirements. Browser-based portals give managers and
employees the tools to access user-appropriate human
resource and payroll data. And because Microsoft Dynamics
is an integrated business management solution, information
can be entered and accessed from one system, reducing IT
complexity, eliminating data re-entry into multiple systems,
and reducing overhead costs.
Relationship management                                           government bodies to understand the challenges and
                                                                  offer effective solutions for the complex needs of this
solutions can increase                                            industry. Our solutions can help transform government

satisfaction and improve                                          effectiveness, efficiency, and accountability by giving you

productivity                                                      greater access to financial information and tighter control
                                                                  over spending priorities.
Every day, government organizations must manage rising
                                                                  Our technology platform will enable your organization to
constituent demands for services. Recent budget cuts and
                                                                  assemble a complete, integrated set of leading-edge business
reductions in spending have forced government organizations
                                                                  applications. These integrated applications can be deployed
to cut all but the most essential services.
                                                                  quickly and inexpensively without complicated customizations
Microsoft constituent relationship management (CRM)               and drawn-out implementation projects.
solutions help government organizations to improve delivery
of information and increase the efficiency and effectiveness       Innovative integration
of government services. With Microsoft Dynamics CRM, your
                                                                  Reducing complexity is a vital goal for government
organization can quickly and accurately respond to internal
                                                                  organizations, and deploying systems that conform to
and external demands, and improve information sharing. It
                                                                  interfaces that users already recognize can be one way to
can also help reduce operational costs by automating business
                                                                  remove barriers to adoption, reduce training needs, and
processes, improving staff productivity, lowering labor costs,
                                                                  increase efficiency and effectiveness.
and freeing time for other government business. Centralizing
and automating the intake of constituent requests creates an      Many users are already proficient in using Microsoft
audit trail that enables analysis of service delivery speed and   applications, such as Microsoft® Word, Excel®, and Outlook®,
costs. Management can study the number, type, and timing          to capture, analyze, and communicate information. Microsoft
of requests to measure performance and adjust budget              Dynamics tightly integrates with other Microsoft applications
priorities. Often, government departments find that adopting       and technologies, which enables your organization to extend
a Microsoft Dynamics CRM solution can immediately help            the value of your existing Microsoft investment, streamlining
improve constituent communication and satisfaction with           processes and allowing employees to work more efficiently
government services—even before efficiencies or process            and effectively. For example, budget data can be exported
improvements can be implemented. Providing multiple               from Microsoft Dynamics to Microsoft Excel and distributed
channels to interact with government, automating services,        to administrators and other budget managers for updates,
and personalizing information gives constituents—both             which can then be reviewed, approved, and imported back
individuals and business—more choices and greater control.        into your general ledger system. Form letters to constituents
                                                                  can be created in Microsoft Word and populated with data
Optimal performance with                                          from Microsoft Dynamics. Financial reports can be generated

Microsoft Dynamics                                                in Microsoft Dynamics and shared through Microsoft Outlook
                                                                  with community members, administrators, and other
Microsoft Dynamics offers a set of strong applications that       departments, providing an easy and effective way to deliver
deliver a compelling suite of technologies for government         progress reports and budget information. And Microsoft
offices. Microsoft Dynamics has worked closely with




                COMMUNICATION
Windows® SharePoint® Services can be used to create
                                                          Plan for growth
a centralized system for sharing process documents,
financial information, meeting notes, and other office-     Organizations need systems that can deliver a strong

oriented information, enabling your people to stay        return on investment (ROI) in meeting current needs,

organized and share knowledge across the organization.    while providing for the opportunity to scale dramatically
                                                          to account for organic growth, acquisitions, changes in
By integrating the applications your users already
                                                          business focus, and other foreseeable future changes to
know and use with your financial system, government
                                                          the business. Microsoft Dynamics, along with Microsoft
organizations can simplify processes, increase access
                                                          server technologies and productivity solutions, offers
to information, and reduce the complexity for all
                                                          tremendous flexibility and scalability to implement the
parties involved.
                                                          solution to meet today’s requirements and to allow for
                                                          substantial future growth and change.
Partners with industry
expertise                                                 To learn more about how integrated, affordable
                                                          Microsoft Dynamics capabilities can help your
Microsoft Dynamics solutions are delivered by a network   government organization, visit
of partners with expertise in government. They can        www.microsoft.com/dynamics/government
provide local, personalized service—from planning and
implementation, to customization, to ongoing support
and education. That means you get world-class business
solutions from professionals who understand government
and will be there as conditions change.
© 2006 Microsoft Corporation. All rights reserved. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.
Microsoft, Excel, Microsoft Dynamics, the Microsoft Dynamics logo, Outlook, SharePoint, Visio, Windows, and Windows Server are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.




Microsoft Dynamics is a line of integrated, adaptable business management solutions that enables you and your people to make business decisions with greater confidence.
Microsoft Dynamics works like familiar Microsoft software such as Microsoft Office, which means less of a learning curve for your people, so they can get up and running
quickly and focus on what’s most important. Built to work with Microsoft technologies, it works easily with the systems your company already has implemented. By automating
and streamlining financial, customer relationship, and supply chain processes, Microsoft Dynamics brings together people, processes, and technologies, helping increase the
productivity and effectiveness of your business, and helping you drive business success.

Worldwide (1) (701) 281-6500
U.S./Canada Toll Free (1) (888) 477-7989
www.microsoft.com/dynamics

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Microsoft Dynamics CRM - Government Brochure

  • 1. GOVERNMENT Building trust and creating confidence in government
  • 2. More effective services, greater accountability. Government Fund Management: To help government organizations organizations at all levels are being asked to provide adhere to increasing reporting and compliance requirements, detailed, timely information about how every public dollar Microsoft Dynamics offers fund management applications that is spent. Constituent service expectations are on the rise, can accommodate the special regulations, restrictions, and but enhancing services and ensuring fiscal responsibility can limitations needed to manage multiple funds across multiple be extremely challenging. Every day, Microsoft DynamicsTM projects. By automating fund management, these solutions products and solutions are being used by government offices can help reduce errors associated with manual entries and to help do just that. manual reconciliation of funds. Most importantly, it makes reporting easier and more accessible to management, helping Financial management you meet your reporting guidelines in a timely fashion. solutions tailored to Grant Management: Managing grant resources through government needs all phases of acquisition and management can help your organization remain accountable for spending and comply To ensure accountability, government organizations need with regulations throughout the process. Microsoft Dynamics financial systems that work the way they work. Microsoft helps track grant funds and the projects to which those Dynamics solutions can help all forms of government manage funds need to be applied, helps monitor expenditures, and their expenditures and appropriations by allowing employees helps deliver timely reports for full disclosure. With up-to- to easily see and analyze the costs and activities under their date information about successful budgeting and grant control. Microsoft Dynamics applications provide detailed, performance, you can focus your time and energy on the up-to-the-minute financial reports that allow employees to management and allocation of grant funding rather than make informed purchasing decisions, help your department spending time tracking allocations. Integrated applications comply with reporting requirements, and ensure financial created by Microsoft certified development partners provide integrity and accountability. Accurate and timely reports tools that can automate the processing of applications, making tailored to the information needs of the user can help increase awards, and administering and closing grants. confidence in your organization’s financial management skills. Encumbrances and Commitments: Effectively tracking Tighter controls help improve cash flow and tie spending impending purchases and requisitions against budget directly to programs, fund sources, and objectives. allocations is essential to helping your organization protect Solutions from Microsoft and our partners allow more time to against overspending and ensuring that administrators know be spent on your core mission by streamlining government how much of their budget has been accounted for at any administration functions, including utility billing, permitting, tax given time. With Microsoft Dynamics, managers can easily set assessments and collections, payroll, fixed assets, and other aside funds for future contracts, as well as plan and stay on core financial functions, including: track for using the allocated funds. All this helps ensure that funds will be available when payment is due even as it reduces the time it takes to track expenses.
  • 3.
  • 4. Supply chain management helps track purchases, stock, and distribution Many governmental organizations need strong systems to manage a broad variety of purchasing, stock control, and distribution activities. Microsoft Dynamics has a comprehensive lineup of applications that can assist in all aspects of supply chain management. Inventory tracking across multiple facilities, warehouses, and other sites help ensure proper levels of stock are on hand where they are needed, and purchase management systems help establish control over the entire purchase process. It eliminates paperwork and ensures that there are more efficient purchase contracts with vendors. For organizations that distribute materials to their constituents or to other governmental departments, Microsoft Dynamics helps manage orders, track usage, and ensure materials are properly accounted for, completing the supply chain management circle. Integrated HR management and payroll An effective human resource management solution can help government organizations track all aspects of their employee relations, from application and hiring to compensation and benefits, certification and education tracking, and much more. Microsoft Dynamics offers systems for managing employee data, processing payroll, tracking benefits, and managing performance. Comprehensive reporting capabilities help comply with employment eligibility and injury reporting requirements. Browser-based portals give managers and employees the tools to access user-appropriate human resource and payroll data. And because Microsoft Dynamics is an integrated business management solution, information can be entered and accessed from one system, reducing IT complexity, eliminating data re-entry into multiple systems, and reducing overhead costs.
  • 5. Relationship management government bodies to understand the challenges and offer effective solutions for the complex needs of this solutions can increase industry. Our solutions can help transform government satisfaction and improve effectiveness, efficiency, and accountability by giving you productivity greater access to financial information and tighter control over spending priorities. Every day, government organizations must manage rising Our technology platform will enable your organization to constituent demands for services. Recent budget cuts and assemble a complete, integrated set of leading-edge business reductions in spending have forced government organizations applications. These integrated applications can be deployed to cut all but the most essential services. quickly and inexpensively without complicated customizations Microsoft constituent relationship management (CRM) and drawn-out implementation projects. solutions help government organizations to improve delivery of information and increase the efficiency and effectiveness Innovative integration of government services. With Microsoft Dynamics CRM, your Reducing complexity is a vital goal for government organization can quickly and accurately respond to internal organizations, and deploying systems that conform to and external demands, and improve information sharing. It interfaces that users already recognize can be one way to can also help reduce operational costs by automating business remove barriers to adoption, reduce training needs, and processes, improving staff productivity, lowering labor costs, increase efficiency and effectiveness. and freeing time for other government business. Centralizing and automating the intake of constituent requests creates an Many users are already proficient in using Microsoft audit trail that enables analysis of service delivery speed and applications, such as Microsoft® Word, Excel®, and Outlook®, costs. Management can study the number, type, and timing to capture, analyze, and communicate information. Microsoft of requests to measure performance and adjust budget Dynamics tightly integrates with other Microsoft applications priorities. Often, government departments find that adopting and technologies, which enables your organization to extend a Microsoft Dynamics CRM solution can immediately help the value of your existing Microsoft investment, streamlining improve constituent communication and satisfaction with processes and allowing employees to work more efficiently government services—even before efficiencies or process and effectively. For example, budget data can be exported improvements can be implemented. Providing multiple from Microsoft Dynamics to Microsoft Excel and distributed channels to interact with government, automating services, to administrators and other budget managers for updates, and personalizing information gives constituents—both which can then be reviewed, approved, and imported back individuals and business—more choices and greater control. into your general ledger system. Form letters to constituents can be created in Microsoft Word and populated with data Optimal performance with from Microsoft Dynamics. Financial reports can be generated Microsoft Dynamics in Microsoft Dynamics and shared through Microsoft Outlook with community members, administrators, and other Microsoft Dynamics offers a set of strong applications that departments, providing an easy and effective way to deliver deliver a compelling suite of technologies for government progress reports and budget information. And Microsoft offices. Microsoft Dynamics has worked closely with COMMUNICATION
  • 6. Windows® SharePoint® Services can be used to create Plan for growth a centralized system for sharing process documents, financial information, meeting notes, and other office- Organizations need systems that can deliver a strong oriented information, enabling your people to stay return on investment (ROI) in meeting current needs, organized and share knowledge across the organization. while providing for the opportunity to scale dramatically to account for organic growth, acquisitions, changes in By integrating the applications your users already business focus, and other foreseeable future changes to know and use with your financial system, government the business. Microsoft Dynamics, along with Microsoft organizations can simplify processes, increase access server technologies and productivity solutions, offers to information, and reduce the complexity for all tremendous flexibility and scalability to implement the parties involved. solution to meet today’s requirements and to allow for substantial future growth and change. Partners with industry expertise To learn more about how integrated, affordable Microsoft Dynamics capabilities can help your Microsoft Dynamics solutions are delivered by a network government organization, visit of partners with expertise in government. They can www.microsoft.com/dynamics/government provide local, personalized service—from planning and implementation, to customization, to ongoing support and education. That means you get world-class business solutions from professionals who understand government and will be there as conditions change.
  • 7. © 2006 Microsoft Corporation. All rights reserved. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft, Excel, Microsoft Dynamics, the Microsoft Dynamics logo, Outlook, SharePoint, Visio, Windows, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Microsoft Dynamics is a line of integrated, adaptable business management solutions that enables you and your people to make business decisions with greater confidence. Microsoft Dynamics works like familiar Microsoft software such as Microsoft Office, which means less of a learning curve for your people, so they can get up and running quickly and focus on what’s most important. Built to work with Microsoft technologies, it works easily with the systems your company already has implemented. By automating and streamlining financial, customer relationship, and supply chain processes, Microsoft Dynamics brings together people, processes, and technologies, helping increase the productivity and effectiveness of your business, and helping you drive business success. Worldwide (1) (701) 281-6500 U.S./Canada Toll Free (1) (888) 477-7989 www.microsoft.com/dynamics