Michael B. Harper is a senior technology executive with over 20 years of experience managing IT operations, software development, call centers, and customer satisfaction programs. He has a proven track record of reducing costs, increasing efficiency, and supporting business growth. His career highlights include cutting telecom costs by 20% and enabling a 200% increase in call handling capability through implementing a new VoIP system. He also has experience managing multi-million dollar budgets and teams of up to 40 direct reports. Currently, he is on sabbatical and seeking a new senior leadership role in technology management.

1. MICHAEL B. HARPER
2093 Tunnel Rd. • Oakland, CA 94611 • (T) 510-843-1122 • (C) 510-418-8821 • mbharper@comcast.net
SENIOR TECHNOLOGY EXECUTIVE
Vice President – Director – Executive Director
Exceptional record of success in the management of corporate technology operations, including
software development, call center management, and customer satisfaction. Special expertise in
creating and directing departments, overseeing software development, enhancing customer
satisfaction and product design, and guiding cost-effective call centers and help desk
programs. Highly adept at evaluating and implementing technologies to lower costs, increase
efficiency, and support business growth. Excel at building and leading top-performing teams,
delivering novel solutions to complex problems, and guiding organizations through change.
Previously managed budgets up to $10M and supervised up to 40 direct reports.
Core Competencies:
IT Governance – Call Center Implementation – Budget & Cost Control – Strategic Planning – Negotiations –
Systems Design - Project Management – Process Optimization – Document Control – Analysis –
Entrepreneurship – Innovation – Customer Service – SDLC Management – PMBOK
CAREER HIGHLIGHTS
• Cut telecom costs 20% and enabled a 200% increase in call handling capability for
customer service at Ramsell Corp. by implementing a state-of-the-art VoIP system.
• Created Ramsell’s first comprehensive disaster recovery system and SOPs.
• Reduced critical open issues 42% achieved a 100% improvement in the ability to identify
recurring issues by launching Ramsell’s first issue tracking and resolution system.
• Proposed and supported Ramsell Corporation’s first Project Management Office (PMO).
• Designed the complete internet and computer infrastructures for a 4-doctor practice.
• Completed the entire build-out/set-up at Szhphd Inc. for 50% under original budget.
• Reduced project cycles 20% at McKesson by standardizing project management processes.
• Decreased open tickets 95% while reducing support costs 80% at McKesson by
implementing a call center/help desk support center for HR systems.
• Launched a private consulting firm and built it from startup to $2M in annual revenue.
• Reduced commission payments 10% for Macy’s by leading the rewrite of a Sales & Returns
Data Management System.
• Lowered printing costs 10% by designing a solution to allow online access to sales data.
PROFESSIONAL EXPERIENCE
NOTE: On sabbatical 2015 - Present
RAMSELL CORPORATION, Oakland, CA 2007 - 2015
Vice President of Operations & Director of Data Management
Oversaw Systems, Development, Call Center, Customer Satisfaction, Problem Tracking and
Resolution, Business requirements, Project Management, HIPAA Compliance, Data Systems,
Data Security, Technical Communications, Disaster Recovery, and Documentation for this
$50M enrollment and claims processing company. Supervised a staff of 30 and administered
multi-million dollar budgets. Performed vendor and site selections. Negotiated agreements. Led

2. in-house and customer training programs. Created policies and procedures. Managed all
software, hardware, phone system, and technology purchasing and installation.
(continued)

3. Michael B. Harper • Page 2 of 3
(Vice President of Operations, Ramsell Corp., continued)
• Promoted from Director of Operations to Vice President after only 3 years. Effectively
guided technology operations during a period of 400% growth.
• Dramatically improved data security and business continuity by migrating from an
outdated IT facility to a state of the art location with modern temperature control, fire
suppression, and redundancies. Also implemented an off-site data center.
• Facilitated rapid business growth by implementing a new software development team and
delivering multiple product enhancements.
• Reorganized call center operations and introduced new technologies to enable the call
center to keep pace with massive business growth. Designed functional groups to handle
specific types of calls and introduced knowledge sharing.
• Led the design and implementation of a BizTalk data management system.
SZHPHD INCORPORATED, Fairfield, CA 2004 – 2006
Business Management Consultant
Directed the build out, furnishing, and IT support for a medical office. Managed infrastructure,
communications, internet, and security. Selected, procured, installed, and maintained
hardware, software, and office equipment.
• Selected office site, negotiated software and hardware purchases, led a complete
remodeling effort, and obtained all necessary work permits.
• Installed office and information security solutions that prevented attempted break ins.
• Improved efficiency by recommending new billing, payroll, and accounting software.
MCKESSON, San Francisco, CA 2000 – 2004
Manager, HRIS Support Center
Oversaw 40 payroll/HRIS support specialists, including programmers, database specialists,
technical support personnel, and PeopleSoft specialists. Carried out all hiring, training, project
management, and technology evaluations. Managed data storage and security. Administered
more than $10M in annual budgets. Performed purchasing, installs, upgrades, and planning.
Led new page development, SLA compliance, capability enhancement, and report design.
• Acquired space, designed infrastructure, hired team, and developed all procedures.
• Key member of team that evaluated a PeopleSoft eRecruiting tool and recommended
moving the McKesson HR enterprise to the new system. Managed the implementation.
• Streamlined the time required to integrate acquired companies into the PeopleSoft HR
system from 6 months to less than 3 months. Completed 10 new company integrations.
M. HARPER CONSULTING INCORPORATED, Oakland, CA 1995 – 2000
President & Chief Executive Officer
Founded and managed a consulting firm specializing in payroll and timekeeping systems
development, implementation, and support. Oversaw all business operations, including
customer service, development, subcontractor management, financials, project management,
quality assurance, marketing, and negotiations.
• Acquired major accounts such as Mervyn’s of California, Target, McKesson, San Francisco
State University, Charles Schwab, and Foster Farms.
• Led the design and implementation of a proprietary timekeeping system for Mervyn’s and
Target. Created user manuals and training content/sessions as well.
• Achieved dramatic cost savings for clients by eliminating the need for FTEs in HR.

4. Michael B. Harper • Page 3 of 3
CAREER NOTES: Previously held the positions of Sr. Programmer/Analyst/Project Lead
at MCKESSON and Sr. Programmer Analyst at MACY’S CORPORATION.
EDUCATION
BA in Biological Sciences w/Education Minor, University of California, Berkeley, CA
AA in Data Process & Programming, Computer Learning Center, San Francisco, CA
CERTIFICATIONS & TRAINING
Project Management training, Project Management Institute
Business Analysis in Financial Systems
California Lifetime Teaching Credential
California Education Administrative Credential
Fidelity Union Life Certified in Life, Home, & Auto Insurance
TECHNICAL SKILLS
MS Office, Project, Visio, PeopleSoft, Intuit, BizTalk, Crystal Reports, SQL, Oracle, JD Edwards,
PeopleTools, Ramos, IDEAL, GEAC, NOMAD, SAS, .NET, Visual Basic, JCL, COBOL, TSO, ISPF,
RPG, Datacom, CICS, MVS, VSAM, DB2, VM-CMS, SQR, Lotus Notes, Toad, VoIP, VPN, LDAP,
XMPP, AZURE, PCs, mainframes, peripherals, network devices, and more
ADDITIONAL INFORMATION
Military Service: United States Naval Air
Publications & Presentations: Complete list available on request
Languages: Basic German