This document appears to be a summary of answers to a multiple choice exam for an organizational behavior or management course. It includes 30 multiple choice questions about topics like organizational culture, individual differences, motivation theory, and leadership. For each question it lists the question and 4 possible answers.

1. MGT 312 Final Exam
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The interdisciplinaryfield dedicated to understanding and managing people atwork is called:
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Managementdynamics
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Managementtheory
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Organizational dynamics
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Organizational behavior
The distinction between flexible and fixed individual differences:
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Is that managers have little or no impacton flexible differences
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Is that managers should hire people based on their attitudes and emotions
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Is that managers have little or no impacton fixed differences
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Has no practical value for managers
Regarding using personalitytesting as part of the hiring process,experts have concluded that:
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The typical personalitytestis not a valid predictor of job performance
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Only the Big Five should be used as predictors ofjob performance
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The effects of personalityon job performance are so large itcannot be ignored by managers
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There are many valid instruments available to managers to testfor personalitytypes
4
In Ajzen’s theory of planned behavior,___________ is (are) the key link between _________.

2. •
Intentions;attidtudes and planned behavior
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Norms;intentions and planned behavior
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Intentions;norms and attitudes
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Attitudes; intentions and planned behavior
According to the Ajzen model,the strongestpredictor ofan employee’s behavior is (are):
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The employee’s intentions
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The employee’s attitudes
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Social norms
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The employee’s values
The steps in the process ofstereotype formation and maintenance in order are:
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Expectations,categorization, inferences, maintenance.
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Categorization,inferences,expectations,maintenance.
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Inferences,categorization,expectations,maintenance.
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Categorization,expectations,inferences,maintenance.
Janelle,one of Abdul’s employees,has performed poorlyon many aspects ofher job since she was hired four
months ago.This is likelyto be attributed to:
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External causes
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Fundamental bias
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Internal causes
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Self-serving bias
The potential to understand and regulate oneselfis known as:
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Naturalistintelligence
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Intrapersonal intelligence
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Kinesthetic intelligence
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Interpersonal intelligence
Self-enhancementand self-transcendence are:
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Personal attitudes
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Endpoints ofone of the dimensions ofvalues
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Workplace attitudes
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Cognitions

3. Organizations with adhocracy cultures are described as:
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Externally focused and valuing stability and control
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Internally focused and valuing stability and control
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Externally focused and valuing flexibility
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Internally focused and valuing flexibility
Which of the following is the leastfixed of a person’s individual differences?
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Cognitive abilities
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Attitudes
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Emotions
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Intelligence
Camilla,a manager,notes thatwhile Wilhelm’s written reports are very thorough and accurate, his oral presentations
are not effective. Camilla is looking at:
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Explicit factors
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Implicitfactors
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Distinctiveness
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Consistency
Stimulation is in the ____________ partofSchwartz’s model.
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Conservation
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Openness to change
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Self-enhancement
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Self-transcendence
The contingencyapproach suggests that:
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A manager needs to learn a setof hard-and-fastrules.
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There is one bestway to manage.
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OB theories applyto all situations.
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The bestanswer depends on the situation.
Research shows that,in general:
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Social capital increases group conflict.
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Social capital decreases work group integration.
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4. Social capital decreases organizational performance.
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Social capital can improve operations.
The corporate staff in the accounting departmentatABC Corporation wenton 12-hour days during the holiday
season,justlike the regular retail employees do during thatseason.This is an example ofa(n) _________ change.
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Product
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Radicallyinnovative
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Adaptive
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Innovative
The extent to which an individual identifies with an organization and commits to its goals is called:
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Organizational satisfaction
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Organizational commitment
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Job involvement
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Perceived organizational support
Joyce finds that the members ofthe projectteam to which she has been assigned in her managementclass are all
athletes on the college’s football and basketball teams.She immediatelyconsiders dropping the class because she
thinks her experience with that team will be negative. Joyce is likely to be reacting to a:
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Self-serving bias
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Semantic memory
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Negativity bias
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Stereotype
The productive potential of an individual’s knowledge,skills,and experiences is known as:
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Soft skills
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Ethical capital
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Human capital
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Social capital
Chris,a manager,knows thatone of his employees values achievementand power.Chris should assig n the
employee to a job that includes:
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High self-direction
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High security
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High influence over others
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High social value
When something is _______,itstands outfrom its context.
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Semantic
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5. Salient
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A schema
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Stereotypical
A person can build his/her social capital by:
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Being trained in new skills
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Shadowing a higher-level manager
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Getting a mentor
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Learning a new language
Performance on tests like the Scholastic Aptitude Test and the Graduate ManagementAdmissions Testis likelyto be
mostcloselyrelated to:
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Logical-mathematical intelligence
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Interpersonal intelligence
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Intrapersonal intelligence
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Naturalistintelligence
.Acme Movers is a companythat ships goods and cargo to all locations in the United States.The employees
understand thatthe company’s primaryvision oftimeliness,efficiencyand low-costservices is importantto maintain
the competitive edge over other movers in the business.They constantlywork to ensure that all deliveries reach their
destinations on schedule,and the company, in turn, rewards the employees with performance-based awards and
profit sharing.Which function of organizational culture is exemplified here?
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Facilitating collective commitment
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Giving members an organizational identity
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Promoting social system stability
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Shaping behavior by helping members make sense oftheir surroundings
The process thatenables us to interpretand understand our surroundings is called:
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Stereotyping
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Perception
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Selection
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Suppression
26
Sustainable businesses tend to be run by CEOs who are:
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Intelligent
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Controlling
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Target-driven
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People-centered

6. 27
___________ is associated with success for managers and salespeople.
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Introversion
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Emotional stability
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Agreeableness
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Extraversion
28.Keyshawn is a player on a professional football team.Because ofthis,his playevery week is scrutinized by fans
and media,as well as his own coaches.Sometimes,their comments are very negative and even personal.Keyshawn
will handle this better if he has a high level of _________ intelligence.
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Bodily-kinesthetic
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Intrapersonal
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Spatial
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Interpersonal
The two dimensions ofthe competing values framework are:
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Internal-external and group-individual
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Internal-external and anticipatory-retrospective
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Group-individual and stable-flexible
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Internal-external and stable-flexible
Which of the following mechanisms for changing organizational culture addresses all three levels of culture?
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Deliberate role modeling,training,and coaching
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Workflow and organizational structure
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Rites and rituals
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Organizational goals
Sustainable businesses tend to be run by CEOs who are:
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People-centered
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Controlling
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Intelligent
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Target-driven