Metrics to Track Using
Google Analytics
SIMI PAM DACHOMO
DASHBOARD
BUSINESS FRAMEWORK PRINCIPLES AND
METRICS
CAC
CHURN
CLV
CMRR & CASH &
CLV
CAC
ACQUISITION PRINCIPLE
• Check landing page effectiveness
• Channel Tracking
• Track bounce rate
• Segment visitors that completed the website goal from bounced visitors
• Remarket
• CAC – paid conversions vs sessions by social network by goal
completion, sessions per channel
FACTORS
Remarketing
ANALYTIC TOOLS
Navigation using Client_id
Segmentation Channel Tracking
• Funnel visualization
• Track bounce rate
• Custom goals
• Funnel Creation
ACTIVATION PRINCIPLE
• Track conversion rate to paid customers
• Track which page users are converting
better
• Track activity of user, in-app action.
• Track channel through which customers
transition to paid
• Which source had the most conversions
• Churn rate
• Track most used feature/event tracking
FACTORS
• Create event goals for plan button
• Segmentation – activate customers
• Custom goal events
ANALYTIC TOOLS
Channel tracking
User ID, session unification
Add user ID to custom dimension
Measure churn rate through funnel
Cohort analysis using segments
REVENUE PRINCIPLES
• CLV
• CMRR
• Cash
• Track customer subscriptions and renewals
FACTORS
ANALYTIC TOOLS
Cohort analysis
Segmentation
Event goals on pricing plans
Custom dimensions Custom metric
REFERRAL LINK PRINCIPLE
• CAC
• Customers your customer can
bring
• Tracking leads from customers
FACTORS
• URL builder
• Tracking with UTM (Urchin tracking module) codes
ANALYTIC TOOLS
THANK YOU.
REFERENCES
https://mangools.com/blog/case-study-how-to-track-saas-business-results-in-google-analytics/
http://marketlytics.com/blog/google-analytics-for-saas-applications-part-one
<http://www.metricmogul.co.uk/tracking-customer-lifetime-value-in-google-analytics/>
https://support.google.com/analytics/answer/2709829?hl=en
https://support.google.com/analytics/answer/2709828#example
http://marketlytics.com/blog/google-analytics-for-saas-reporting-part-two
https://marketlytics-ml.squarespace.com/blog/cross-device-tracking-google-analytics#create-user-id
http://www.forentrepreneurs.com/saas-metrics-2/
http://www.forentrepreneurs.com/saas-metrics/
http://www.forentrepreneurs.com/ltv-cac/
https://a16z.com/2015/08/21/16-metrics/
https://www.chargebee.com/blog/google-analytics-for-saas-subscription-businesses/
http://stony.me/google-analytics-explained-user-id-in-google-analytics/
https://www.brandwatch.com/blog/8-free-facebook-analytics-tools/
http://www.analytics-ninja.com/blog/2013/08/measuring-profit-using-googles-universal-analytics.html
https://www.quora.com/What-is-the-importance-of-Customer-Lifetime-Value
https://www.quora.com/What-is-the-best-way-to-use-Google-Analytics-to-track-sales-on-the-ecommerce-site-that-uses-subscription-business-model
https://www.typeform.com/blog/guides/lead-generation/lead-generation-metrics/
https://blog.kissmetrics.com/using-red-flag-metrics/
http://www.lunametrics.com/blog/2016/02/18/tracking-customer-lifetime-value-in-google-analytics/

Metrics to Track Using Google Analytics for a SAAS company