Metrics influence kh
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Vancouver Metrics Symposium
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Metrics influence kh
- 1. Outcomes, Value and Impact: Metrics for Library Success Developing Influence
- 2. Why?
- 8. The Means Not The End Influence
- 14. Trust is Critical • Character • Competence • Confidence • Credibility • Congruence Mortensen, 2008
- 17. So… • It is about leadership and relationships… • Evidence is the issue… although… • It is understanding the target… • It is understanding the strategies… whining… • We need to exercise social influence… • Networks… • Tomorrow is too late to start…
- 19. Further Reading… • For fun… – Work the pond! Use the power of positive networking to leap forward in work and life. Darcy Rezac, Judy Thomson, and Gayle Hallgren-Rezac. Old Tappan, NJ: Prentice-Hall, 2005. – Yes! 50 scientifically proven ways to be persuasive. Noah Goldstein, Steve Martin and Robert Cialdini. Free Press, 2008. • More heavy duty… – Influence: Science and practice. 4th edition. Robert Cialdini. Allyn & Bacon, 2001. – Also recent articles by and about Cialdini in Harvard Business Review and Scientific American.
- 20. The relationship is the message…
Editor's Notes
- GRASS GREENER, STILL TO MOW. DEAD HORSE. DISMOUNT. GOVT SET UP CTTE, WHIP HORSE, FIND NEW RIDER, VISIT OTHER SITES (BEST PRAC), PROMOTE RIDER, ASK $ NEW HORSE. ONLY WORSE THAN FEAR, REGRET.
- Audiences
- For and Not-for-Profit. Mission. Discuss Collins. PASSION AMAZING FLOTATION DEV., NOT SICK GET BETTER. ROI / SELF. ROTI. ISSUE = ANALYSIS AND ADD VALUE.
- Connect Agendas; Their Reasons/Not Yours; About Respect; Banking Role of Principal [staff mtg]
- situation? who? hope to acc? barriers? Fill page 3. Discuss. Contrast (always) compared to what? Don’t save best for last, Lead w/best option
- Each=activate/ amplify / Initiate Build Repair: Liking/ Rec; Moving in Your Direction/Evidence: Consensus/ Auth; Next Time/ Easier: Consistency/ Scarcity. Contrast always available… Compared to what? What you do FIRST!
- Initiate Build Repair /Making friends to influence people. Yes when they know we genuinely like them. Activate: similarity, praise, cooperation Amplify: Like them first. Uncover: power of similarities, areas for genuine compliments, opportunities for cooperation. Union tension…
- Initiate Build Repair. Feel obligated when you give first. You, then me, then you, then me… Activate: Gifts (unexpected, custom, meaningful); examples. Amplify: Concessions: Moment of power (walk in or away). Be the first to give: service; information; concessions. Mints. respond to thanks diff. ST: Movie Sets/Lunches. If doing anyway, do positively/liking.
- Moving in Your Direction/Evidence: Consensus. Groups attract. What others like them are doing when uncertain. Activate: by evidence of how others feel, think, act in relevant setting (testimonials). Amplify: Unleash people power by showing: Responses of many others, others’ past successes, testimonials of similar others, uncertainty. Always use/ focus on behaviors you want/ get op ldrs to transmit. Hotel towels.
- Moving in Your Direction/Evidence: Showing knowing. Credible experts and unbiased sources of information to decide what should do. Wm Peterson CSI Congress. Activate: cues—clothes, titles, accomplishments. Jaywalking. Amplify: credibility—expertise, trustworthiness. Establish position through professionalism, industry knowledge, your credentials, outside intros, secure enough/ admitting weakness first. Campbell/Clark. SOPPADA
- Next Time/Easier: Consistency. The starting point. Consistent to prior position / values / beliefs. Activate: commitment. Amplify: active (write down), public (accountability), voluntary (comply against will, still same opinion). pressure to be consist/ prior action nb/ active commitments (email/sign), public commitments/ asking/ telling/ cornering>--don’t make easier by doing all the work
- Next Time/Easier / Scarcity/ more valuable, less avail/ rare or dwindling/ unique or uncommon benefits not elsewhere; genuine; don’t beg; share 1st let know they are 1st. ST enrolment.
- Moving Forward. Preliminary thoughts. Used Car Dealers Model.