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BA and Beyond 20 - Johan Merckx - Being a Conscious Business Analyst

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The ‘HOW’ of business analysis is probably even more important than the ‘WHAT’. While the ‘WHAT’ focuses on models, methods, techniques, and deliverables, the ‘HOW’ determines how much impact you can really have.

In this session, we explore the crucial mindset and soft skills required to connect with customers, end-users, stakeholders, partners, and technical people.

Because the quality of your intervention depends on the level of consciousness with which you connect with your environment.

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BA and Beyond 20 - Johan Merckx - Being a Conscious Business Analyst

  1. 1. Four Dimensions BEING A CONSCIOUS BUSINESS ANALYST Tuesday 13 October Johan Merckx
  2. 2. DOING BEING The inner place from which we operate OUR INTERNAL SOURCE Our outer visible behavior WHAT APPEARS EXTERNALLY Four Dimensions
  3. 3. Four Dimensions
  4. 4. Four DimensionsFour Dimensions Business analysis is about connecting people
  5. 5. Connect with yourself Four Dimensions
  6. 6. Presence Access all of your inner ‘tools’ from presence Open Mind Open Heart Open Will Curiosity Empathy Courage Four Dimensions Ignorance Hate Fear Closed Mind Closed Heart Closed Will
  7. 7. Presence Follow your breath Four Dimensions
  8. 8. Think outside the box Four Dimensions Curiosity
  9. 9. Step into the shoes of your stakeholders Four Dimensions Empathy
  10. 10. Integrate head, heart and hand Four Dimensions Courage Only head Action-less mind Analysis paralysis Only heart Blah-blah-blah Talking without embodying Only hand Mindless action Doing without learning
  11. 11. Four Dimensions “BE THE CHANGE YOU WANT TO SEE IN THE WORLD.” Mahatma Gandhi Four Dimensions
  12. 12. Bring all of your inner ‘tools’ in line IF it is my talent to <think about these types of challenges>, and my passion is to <relate to people in this way>, and I feel most fulfilled when <I do this type of work>, THEN I have everything available in my life to bring out the best in me, and that is <my purpose in life> Four Dimensions
  13. 13. Connect with others Four Dimensions
  14. 14. Listen Four Dimensions Observe & Sense Co-create Crystallize Retreat & Reflect Initiate Tap into the intelligence of the universe
  15. 15. Listen The art of listening Four Dimensions
  16. 16. 16 Uncover shared intention Initiate We forget past patterns. We suspend our voice of judgment, cynicism and fear. We look at the situation with fresh eyes. Four Dimensions Sy nc
  17. 17. Travel to the places of most potential Observe Four Dimensions Take on a journey of learning • What challenges are we confronted with? Why do they exist? • What are the systemic bottlenecks in the current system? • What would a better system look like? • What changes would have a positive impact on the system? • What can the current situation teach us about our possible future? • What are your most important sources of success and change?
  18. 18. Four Dimensions Connect to your challenge as a “living system” Retreat Four Dimensions Context How do you see what you describe as being part of a bigger picture? Change If you think about this situation, what do you see happening next? Relationships How do you think that elements are related and influence each other? Transformation How might what you describe adapt, shift, collapse or breakdown?
  19. 19. Identify possible solutions Four Dimensions Reflect How might we envision the system in the future? What ideas can we generate to improve our system for the future? How can we remove existing bottlenecks? What initiatives can we identify to prototype our future?
  20. 20. Develop a vision for the future Four Dimensions Through validation and feedback, we crystallize our vision for the future. We build connections with customers, stakeholders and partners from the field. We develop one or more prototypes and get feedback from the field. We bring together a multi-disciplinary team to create the solution. Crystallize
  21. 21. Bring together multidisciplinary teams to create the future Four Dimensions Co-create
  22. 22. Listen Four Dimensions Co-create the future by listening to what emerges Observe & Sense We travel to the places of most potential. We sense from the field. • What challenges are we confronted with? Why do they exist? • What are the systemic bottlenecks in the current system? • What would a better system look like? • What changes would have a positive impact on the system? • What can the current situation teach us about our possible future? • What are your most important sources of success and change? Co-createCrystallizeRetreat & Reflect We listen to the challenge through the eyes of the other. We open your mind and our heart. We listen to the whole surrounding ecosystem. We listen from the new that wants to emerge. By entering a moment of stillness, we learn from what we observe and sense. • What insights did we learn from our observations? • How do we see our system as being part of a bigger picture? • If we think about the situation, what do we see happening next? • How do we think that elements are related and influence each other? • How might our system adapt, shift, collapse or breakdown? We connect to the future. • How might we envision the system in the future? • What ideas can we generate to improve our system for the future? • How can we remove existing bottlenecks? • What initiatives can we identify to prototype our future? Through validation and feedback, we crystallize our vision for the future. We build connections with customers, stakeholders and partners from the field. We develop one or more prototypes and get feedback from the field. We bring together a multi- disciplinary team to create the solution. Initiate We forget past patterns. We suspend our voice of judgment. We suspend our voice of cynism. We suspend our voice of fear. We look at the situation with fresh eyes. We uncover shared intention We create the future by doing. We implement the new. We review, measure and get feedback to learn. We share our learnings. We refine to improve. We embody the new into the existing.
  23. 23. Four Dimensions • Write down the most important challenge that your are facing today as business analyst. “My challenge is to … “ • Then write down your next action (meeting/workshop/interview/ discussion/…) that is related to this challenge. “On Thursday I will have a meeting to …” • Don’t make it too big, take something small and very specific. • Guided meditation Four Dimensions Guided meditation - The power of intention
  24. 24. Four Dimensions It is my intention that the impact of your next business analysis action takes your project to the next level because it arises from a deeper connection with yourself, your team, your stakeholders and your ecosystem environment. THANK YOU Four Dimensions
  25. 25. Four Dimensions “THE SUCCESS OF AN INTERVENTION DEPENDS ON THE INTERIOR CONDITION OF THE INTERVENER.” Bill O’Brien, former CEO of Hanover Insurance Four Dimensions
  26. 26. Four Dimensions FOUR DIMENSIONS A VALUE CREATING COMPANY Driving digital innovation from within www.fourdimensions.be VRIENDEN VAN HET HART by Four Dimensions Proeven van persoonlijke ontwikkeling www.vriendenvanhethart.be

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