1. Nicole Dawson
E: Nicole.dawson404@gmail.com • M: 0424 961 782 • 27 Vail Street Prahran 3181
Career Profile
I am a positive, outgoing and dedicated administration professional who has provided support to professional staff for
the past six years. I have excellent verbal and written communication skills, am highly computer literate and have the
organisation skills to manage multiple tasks concurrently. I am driven to assist in achieving team and organisational
goals. I also hold a Bachelor Degree in Behavioural Science. I am seeking a challenging and growth orientated
position that gives me increased responsibility and opportunity to contribute to the organisation and wider community.
Key Attributes
• Confident and well-presented
• Well developed attention to detail and accuracy.
• Ability to manage and organise my time effectivity.
• Resilient and hard working
• Self Motivated
• Open minded
• Able to access risks and manage them
• Adaptable in challenging and fast paced environments
• Teamwork
• Building rapport
• Excellent written and verbal communication skills
• Problem Solving
• Conflict management
• People-Orientated with the ability to work with a range of people in a variety of complexity levels.
Computer Skills
• Microsoft Office Package (Word; PowerPoint; Excel; Outlook; Access)
• MYOB
• Xero Accounting Package
Employment History
June 2013 (current) - The Victorian Bar Inc
Role - Administration Assistant (Reception/Accounts)
Responsibilities:
Office Management
• Complete general office duties including responding to communications to the Bar via email, phone and fax; control
meeting room bookings & catering, diary management, ordering stationary and updating procedures.
• Member/Customer Service: completing administration requests from members eg confirmation of membership, ID
cards; document preparation and arranging travel bookings.
• Book keeping: maintaining a receipt and membership database;
Co-ordinator of Duty Barrister Scheme
Creating and Maintaining of a the daily/weekly volunteer roster and database; Corresponding with Duty Barristers,
Court Representatives, Associates and Affiliated organisations; responding to ad hoc requests for assistance;
assisting the Courts to coordinate meetings and information sessions; and record participant reports & prepare
monthly statistical reports.
Accounts
Authorization and allocation of accounts payable invoices; processing all accounts payable invoices on a regular
basis; process and reconcile petty cash, Cabcharge and credit card expenses; Assist with month end accounts
payable related accounting duties
*Between July 2012 and October 2013 I had the opportunity to partake in extended travel in Europe. I was able to
immerse myself in many different cultures and feel that I’ve not only gained a new perspective, but I’ve also learned
some valuable life lessons. I’m now ready to start focussing on my career. While in Europe I worked in two different
roles. I taught English language in Russia at “Perfection” European Language School (4 months, 2013). Also as a
Work Scholar for Skyros Holidays (Greece, 3 months, 2013)
2010 – 2011 State Trustees Limited
Role – Personal Financial Consultant – Personal Financial Solutions
2. Responsibilities:
• Investigated client received the correct entitlements and income payments; eg pensions, wages, rental income
• Debt recovery and investigation
• manage assets and investments; including insurance, rates, investigate and attempt to resolve any unsettled legal
issues through liaising with legal department
• Accurately record case notes on clients files
• Managing client income and expenditure through budgeting
• Liaising with clients and their representatives by attending to enquiries via face to face, phone, emails, and written
correspondence (listen closely to their concerns and problems, asking questions to understand their needs, showing
empathy with their challenges)
• Risk assessment to determine client’s financial needs and expectations.
• Appearing before, prepared and presented written and oral reports to Victorian Civil and Administrative Tribunal in
relation to Administration Orders
2009 – 2010 State Trustees Limited
Role - Personal Consultant – Client Operations
Responsibilities:
• Manage inbound calls from clients and external parties
• Identify and resolve client issues, including decision making and raising payments
• Assisting clients face to face at the customer service centre
2008 – 2009 State Trustees Limited
Role – Assistant – Personal Financial Solutions
Responsibilities:
• Produce commercial standard business correspondence & documents
• Process and deliver external mail and faxes
• Liaise with external companies on behalf of clients to obtain the best result for the company & client
• Distribution of workload to team members
• Contributing and improving team processes
• Updating and maintaining Oracle database
2007 -2008 The Wilderness Society
Responsibilities:
• Door to Door sales of charitable memberships; best at retaining membership subscriptions.
Education
2012 - 2013 LinguaEdge, 50 hour online Teach English to Speakers of Other Languages Certificate
2012 Southern Federal University, Rostov-on-Don Russia – 15 week Russian Language Course
2007 - Latrobe University- Postgraduate Diploma of Psychology (uncompleted)
2004 – 2006 Latrobe University - Bachelor of Behavioural Science
Major: Psychology; Sub-major: Public Health and Biology
1998 – 2003 Pembroke Secondary College - Completion of VCE with TER score of 71.15%
Volunteer Experience
2008 – 2010 State Trustees Limited Social Club Committee (organise and manage events)
2006 – 2007 Life Line telephone counsellors, 9 months on the phones
2005 & 2006 Head O-Week Leader for the Department of Behavioural Science at LaTrobe (assisting to manage
events)
2003 -2005 First and Second Year Level Student representative at Student – Staff Consultancy meetings
Certifications
• First Aid Certificate level 2, Updating September 2015
• Conflict Resolution, 2010
• Lifeline Telephone Crisis Support
• Applied Suicide Intervention Skills Training (ASIST)
References
1. Name: Jacinta Silva 2. Name: Elaine Henderson 3. Name: William Alstergren QC
Company: The Victorian Bar Company: State Trustees Limited Company: Victorian Bar Council
Position: Manager Position: Team Leader Position: Past Chairman
