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SEN Company Overview

  1. 1. Siemens Enterprise Communications Open Communications Solutions Overview August, 2010 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG
  2. 2. Contents I) Company overview II) Company directions III) Portfolio overview IV) Next steps
  3. 3. Contents I) Company overview II) Company directions III) Portfolio overview IV) Next steps
  4. 4. Focused on your business value <ul><li>Ensure compliance, continuity and sustainability </li></ul><ul><li>Accelerate and improve decisions </li></ul><ul><li>Enhance agility and mobility </li></ul><ul><li>Improve customer relationships and sales </li></ul><ul><li>Lower OpEx </li></ul><ul><li>Lower transaction costs by CEBP </li></ul><ul><li>Lower CapEx </li></ul><ul><li>Best asset utilization </li></ul>Corporate Excellence Grow Revenue Reduce Operating Costs Asset Efficiency
  5. 5. Company profile – Overview <ul><li>#3 global position in VoIP revenues 1 </li></ul><ul><li>#1 global position in Managed and Professional Services revenues 2 </li></ul><ul><li>Over 75% of Fortune 500 customer base </li></ul><ul><li>Over 1 million enterprise customers </li></ul><ul><li>Over 10,000 employees </li></ul><ul><li>Service capability in 90 countries </li></ul>Siemens Enterprise Communications 1 Source: Dell’Oro Group, “Enterprise Telephony Total PBX Vendor Table Q4-09”. 2 Source: Gartner, “Network and Internet Services – Worldwide Market Share”, April 2010. Among enterprise communications solutions providers with their own solution platform Brands Solutions Services Applications Voice Networks
  6. 6. Company profile – Rich heritage Where we come from 1847 – Werner von Siemens founds Siemens AG with the invention of the pointer telegraph 1874 – Siemens lays first transatlantic cable between Ireland and the U.S. 1881 – Siemens develops first automated telephone exchange 1976 – ROLM founded; invents the computerized PBX (purchase by Siemens completed in 1992) 1983 – Enterasys founded as Cabletron (becomes part of Siemens Enterprise Communications Group in 2008) 1987 – ROLM produces the first Computer Telephony Integration (CTI) enabled desk phone 1998 – Enterasys develops the SSR, the industry’s first multi-protocol router and flow-based switch 2008 – Siemens Enterprise Communications launched (first Siemens logo) 2004 – OpenScape, the first UC solution. A sector is defined +
  7. 7. FY 08-09 FY 07-08 21% <ul><ul><li>OpenScape UC licenses </li></ul></ul>Source: SEN market intelligence <ul><li>#2 globally in pure IP voice market by revenues </li></ul><ul><li>#1 globally in IP voice for SMB by revenues </li></ul><ul><li>#1 in Western Europe for total PBX market by licenses </li></ul><ul><li>#1 in Latin America for total PBX market by licenses </li></ul><ul><ul><li>VoIP market performance </li></ul></ul>Company profile – Results <ul><ul><li>Managed Services </li></ul></ul><ul><ul><li>HiPath Wireless LAN </li></ul></ul>10% FY 07/08 FY 08/09 23% FY 07/08 FY 08/09 Sources: MZA (revenues) and Dell’Oro (licenses) <ul><ul><li>NIS Revenue Growth </li></ul></ul><ul><li>5 consecutive quarters of growth </li></ul>13% FY-09/Q3 FY-09/Q4 FY-10/Q1 FY-10/Q2 FY-10/Q3 5% FY-09/Q2 <ul><li>5 consecutive quarters of growth </li></ul>Source: SEN market intelligence
  8. 8. Company profile – Expanding market leadership Global and regional positions in North America with 6.2 M lines already installed in Latin America with 18% market share, and in Brazil with 28% in RSA with 13% market share in India with 17% market share in Europe with 16% market share, and in Germany with 40% in China with 8% market share Voice and Applications Enterasys Services Legend 19% growth in Europe 20% growth in North America 33% growth in APAC Among communications-based services providers with own solutions platform No. 1 globally Leading position Growing share Growing position No. 1 Leading position Growing position No. 1 No. 1 Growing position Sources: MZA Consultants: PBX market shares; Gartner: Services market share; SEN for Enterasys
  9. 9. Company profile – Large, diverse customer base <ul><li>Financial Services </li></ul>Healthcare Manufacturing Education Financial Services Manufacturing Healthcare Education Others Others Public Sector Public sector
  10. 10. Company profile – Go To Market strategy Cover the bases as we cover the globe <ul><li>Strategic LE (Large – Enterprise) clients </li></ul><ul><li>Select global and regional accounts </li></ul><ul><li>Select vertical markets </li></ul><ul><ul><li>Healthcare </li></ul></ul><ul><ul><li>Finance </li></ul></ul><ul><ul><li>Public sector </li></ul></ul>Direct channel <ul><li>Select LE clients </li></ul><ul><li>Select global and regional accounts </li></ul>Global Alliances <ul><li>Select LE </li></ul><ul><li>Most SMB (Small – Medium Business) clients </li></ul><ul><li>Most regional and all local accounts </li></ul>Indirect channels . . . over 720 accredited channel partners
  11. 11. Company profile – Channel partners A global network . . . and over 700 others (OEM)
  12. 12. Company profile – Proven, decisive leadership <ul><li>Formerly COO, CTO and Chairman of Executive Operating Board at Deutsche Telecom </li></ul><ul><li>Previously CEO and CTO of T-Mobile International </li></ul><ul><li>Previously CEO and CIO of Teligent, Inc. </li></ul><ul><li>BS, CalTech (California Institute of Technology); MS, MIT (Massachusetts Institute of Technology) </li></ul>Senior Executive Team <ul><li>Two thirds of Senior Executive Team (SET) from outside Siemens within the last four years </li></ul><ul><li>A blend of experienced insight and new blood </li></ul>Hamid Akhavan, Chief Executive Officer
  13. 13. Open Communications Open Communications OpenPath Next Gen enterprise communications solutions and services Evolutionary migration and transformation to IP OpenSmart Best practice design and deployment Standards. Cloud. Mobile. Optimize. Enhance. Transform. Product. Solution. Adoption.
  14. 14. Open Communications portfolio Open Communications OpenPath – Pragmatic migration Thought leadership Enterasys Automated infrastructure Networks OpenScape Voice Collaboration foundation Voice OpenScape UC Suite Business process optimization Applications OpenScale Services Utility consumption models Services OpenSmart – Best practices
  15. 15. Open Communications products and services OpenStage (desktop) OpenStage Wireless OpenStage client OpenStage Devices Enterasys Switches / Routers Enterasys Network Management Suite Enterasys HiPath Wireless Advanced Security Applications (IPS, NAC, SIEM) Enterasys Networks OpenScale Cloud Services OpenScale Managed and Support Services OpenScale Professional Services OpenScale Security Services OpenScale Services HiPath 500 / 1000 (Small Business) HiPath 3000 (Small Medium Business) HiPath 4000 (Large Enterprise) HiPath Converged platforms OpenScape Voice (Large Enterprise) OpenScape UC Application / Xpressions OpenScape Mobility OpenScape Video OpenScape Office (Small Medium Business) OpenScape UC applications OpenScape Contact Center Enterprise (Large Enterprise) OpenScape Office Contact Center (Small Medium Business) OpenScape Contact Center Campaign Director OpenScape Contact Center Voice Portal OpenScape Contact Center
  16. 16. Awards Enterasys B5 / C5 switches and HiPath Wireless Networking infrastructure Enterasys Global TAC: 2010 CRM Outstanding Workforce Optimization Award Contact centers OpenScape Contact Center: 2010 CRM Services Award Small – Medium Business OpenScape Office and HiPath 3000: 2010 Most Innovative Channel Product Unified Communications OpenScape UC Server 2010: Best of VoiceCon 2010 Product of the Week
  17. 17. Real-world examples CEBP <ul><li>All calls answered in 15 seconds </li></ul><ul><li>€ 700K OpEx reduction </li></ul>TCO Contact Center Network Infrastructure UC Managed Services 10% OpEx reduction 20% OpEx reduction 25% TCO reduction <ul><li>2 year payback </li></ul><ul><li>121% RoI </li></ul><ul><li>£1.0 M net savings </li></ul><ul><li>3 year payback </li></ul><ul><li>$770 K annual savings </li></ul>
  18. 18. Real-world examples Siemens Enterprise Communications self-usage North America <ul><li>Align diverse company infrastructure to one global, open UC architecture </li></ul><ul><li>200 sites in 40 countries with 10,000 employees </li></ul><ul><li>OpenScape Voice, UC Application, Mobility, OpenStage </li></ul><ul><li>Savings of ~ €2 million / year </li></ul>Global Project Star UC – Drinking our own champagne! $0.2M Electricity $0.1M Soft phone savings $1.3M MAC charges $2.0M Teleworker voice expenses $2.5M Facility operations $2.7M Teleconferencing US$7.5M Office voice & data network charges From twenty-three servers to two servers 145 % RoI Source: Mainstay Partners, “ROI Success Story (et al)” (March 17,2009) Source: SEN internal study (2009) Total Invest. Total Savings Net Savings -10 0 US $ 20M $ (5.7M) $ 18.7M $ 13.0M
  19. 19. Real-world example The sustainable enterprise Source: Spar AG Customer Case Study <ul><li>5% petroleum reduction </li></ul><ul><li>90% electricity reduction </li></ul><ul><li>30 - 50% of meetings by Voice and/or Video over IP </li></ul><ul><li>20-30% travel costs reduction and increased collaboration </li></ul><ul><li>90% less energy used = lower OpEx </li></ul><ul><li>Accelerated decisions </li></ul>“ SEN products show their strengths in their centralized and more power efficient architecture and end devices’ markedly lower power consumption.” ComConsult September 2008 <ul><li>Corporate responsibility </li></ul><ul><li>High energy expenses and carbon emissions </li></ul><ul><li>Collaboration and travel between geographically-dispersed teams </li></ul>Environmental Green Business issues Economic Green
  20. 20. Analyst perspectives OpenScape UC Server 2010 &quot;The Best of VoiceCon award truly represents a gold standard of achievement in the industry and Siemens Enterprise Communications proved to be at the forefront.&quot; “ OpenScape UC Server . . . is a creative software-based UC package, comprising UC client functionality, a wide range of interfaces for Communications Enabled Business Processes (CEBP), and traditional PBX features.” “ The Siemens solution easily distinguished itself . . . by the sheer scope of its enterprise communications capabilities. “ . . . An evolutionary leap.” “ OpenScape UC Server 2010 represents a transformative evolution. . . from dedicated hardware to a flexible, application-driven, and open approach. . . Companies will be able to leapfrog from proprietary and legacy hardware to scalable, software-driven . . . collaboration.” Alan Sulkin, Founder and President Marty Parker, Principal Eric Krapf, Program Co-Chair Hyoun Park, Research Analyst
  21. 21. Industry perspectives OpenScape Office / HiPath 3000 &quot;The HiPath 3000 series has proved to be a very successful channel product which has stood the test of time. Successive releases of application software, especially OpenScape Office, have ensured that it has remained at the cutting edge . . .&quot; “ OpenScape Office is, quite simply, a brilliant product. It makes Unified Communications real and takes it to the masses. It works and it adds massive value . . .” “ OpenScape Office really is one of those ground breaking products which change the shape of the industry.” Ian Allmark, Managing Director Mark Casey, Managing Director Ian Hunter, Editor
  22. 22. Analyst perspectives Voice and applications <ul><li>Text </li></ul><ul><li>text </li></ul>Voice Small – Medium Business <ul><li>Text </li></ul><ul><li>text </li></ul>Critical Capabilities for voice & UC <ul><li>Text </li></ul><ul><li>text </li></ul>Source: Gartner, “Critical Capabilities for Corporate Telephony” (September, 2009), and “Critical Capabilities for Unified Communications” (August, 2009) Source: Gartner, “MarketScope for UC for the SMB Market, Western Europe” (June, 2010) Source: dBrn Associates, “FMC / Mobile UC Market Study” (May, 2009) Source: Current Analysis, “Product Assessment: Siemens Enterprise Communications - OpenScape Voice” (August, 2009) FMC / Mobility
  23. 23. Analyst perspectives Enterasys HiPath Wireless S Series switches Support Source: Gartner, Magic Quadrant for Enterprise LAN (Global) (June 2010) Source: Current Analysis, Enterasys Company Assessment (April 2010) Source: Current Analysis, Enterasys Debuts High-End S-Series Modular Switch (October 2009) Source: Current Analysis, Enterasys Company Assessment (April 2010) Source: Gartner, Magic Quadrant for Enterprise LAN (Global) (June 2010) Data center “ Customer feedback continues to highlight customer support and service as a differentiator.” “ The S-Series family is capable of serving the needs of a variety of customers in nearly any size network. . . We are taking a positive stance . . . because the new product will allow Enterasys to compete . . . where there is a need for serious bandwidth, such as the network core and data center environment.” “ Enterasys has all the pieces to become a major player in the enterprise, both on the campus and in the data center. Its hardware and policy management provide customers with everything they need. Enterasys is hardware-competitive, price-competitive, and security-competitive, and it shows great potential.” “ Enterasys has developed a strong . . . wireless networking solution that has focused on TCO. Integrated controller functionality in its switching platform, converged wired and wireless network management, security and additional network application services positions Enterasys well . . .” “ Enterasys enjoys high customer loyalty, with over 95% of Enterasys customers saying they would purchase from the company again.”
  24. 24. Analyst perspectives Services “ In offering business customers managed communications service options ranging from basic break/fix support to full-scale outsourcing, Siemens gives customers the flexible resources needed to tailor a solution to whatever their particular requirements.“ “ (Siemens) has made strong investments in its global service infrastructure and is able to offer customers a globally standard SLA and a global price list. (Siemens) has strong capabilities in managing multivendor environments, including Alcatel-Lucent, Avaya and legacy Nortel.” “ Siemens is a good provider of support and ongoing management of multivendor communications systems. . . (with) strong consulting capabilities that enable it to integrate multivendor platforms and communications into business applications.” “ A Managed Service approach to UC is the best path to take. Not only does (it) deliver hard savings, but it ensures improved performance, increased reliability and reduced business risk. All prudent decision makers should strongly consider a Managed Service approach to achieving the benefits of Unified Communications.” Eric Goodness, Research VP Amy DeCarlo, Senior Analyst Communications Applications Team Warren Williams, Principal and Senior Consultant
  25. 25. Customer perspectives “ . . . we didn’t want the expense and challenge of replacing the entire system at once. . . The OpenScape Voice Application proved to be an ideal solution, since it allows us to move to IP gradually and at our own pace, while giving us the immediate benefits of . . . advanced UC features.” Bryan Agate, The Guardian Life Insurance Company of America (US) “ We were able to significantly improve the accessibility of our order acceptance service for the customers in the repair shops and thereby gain important competitive advantages.” “ . . .we made the decision to implement Siemens OpenScape Voice platform initially to maximize the return on our recently deployed data network by converging our voice and data infrastructure. We have now transitioned 2,500 users to OpenScape Voice and, as well as significant cost savings, we have benefited from increased productivity.” Kevin Battersby, South Yorkshire Police (UK) “ There was a certain level of deficiency in terms of meeting demand and capturing new business opportunities, and we knew that we would have to make a major transformation and that Siemens Enterprise Communications was the right partner for this new project.” Jose Antonio Furtado, Villares Metals (BRA) Christian Czech, Stahlgruber GmbH (GER)
  26. 26. Why Siemens Enterprise Communications? <ul><li>Complete Voice + UC software portfolio </li></ul><ul><li>Innovative Networks + Security portfolio </li></ul><ul><li>Leading global Services portfolio </li></ul><ul><li>Complete, mature software UC platform </li></ul><ul><li>No single-vendor lock-in </li></ul><ul><li>No proprietary technology stacks </li></ul><ul><li>Open standards-based integration </li></ul><ul><li>Driven by your goals, not our agenda </li></ul><ul><li>Solution layers can be multi-vendor </li></ul><ul><li>Integrates with Cisco, IBM, Microsoft and Open Source solutions </li></ul><ul><li>Synergies from our end-to-end solution </li></ul><ul><li>Drive cost reduction </li></ul><ul><li>Increase productivity </li></ul><ul><li>Faster decision making </li></ul><ul><li>Improved collaboration </li></ul>End-to-end Open OpenPath Results Only provider offering the choice of complete end-to-end enterprise communications products and services, based on open, secure and interoperable standards
  27. 27. Contents I) Company overview II) Company directions III) Portfolio overview IV) Next steps
  28. 28. Planning for today's business challenges Business trends Communications trends Growth with corporate excellence Sustainability Data center / virtualization Distributed / telecommuting workforce Agile enterprise Cost containment / reduction Selective out-tasking Social media Cloud Device proliferation Green IT Seamless mobility
  29. 29. Our architecture directions OpenPath TCO VoIP (HiPath) <ul><li>Proprietary hardware & software </li></ul><ul><li>Converged IP networks </li></ul>TDM (Hicom) <ul><li>Proprietary hardware & software </li></ul><ul><li>Telecommunications networks </li></ul>UC (OpenScape) <ul><li>Open standards hardware & software </li></ul><ul><li>SIP networks </li></ul><ul><li>CEBP </li></ul>SIP SaaS (OpenScape 2010) <ul><li>Software as a Service </li></ul><ul><li>On-demand consumption </li></ul><ul><li>Cloud mash-ups </li></ul>Cloud Premises-based / Distributed Data center-based Managed Services UC / Social media integration Cloud Optimize Enhance Transform IP IP IP IP
  30. 30. Instant Messaging Email Voice Messages Presence Management Cloud / Virtualized Storage HD Video Conferencing Audio + Conferencing Personal Video Conferencing Global Directory Telephony Integrated Mobile Voice Mobile UC Social Networking Communication Collaboration Wall Video Mail Social Bookmarking Podcasts/ Video Podcasts Web Conferencing Wikis, Blogs, microBlogs CEBP Our communications and collaborations directions Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Siemens Enterprise Communications Open Communications Solutions Overview
  31. 31. Enterprise Private or Public Cloud Data Center OpenScape Overlay architecture OpenPath – Evolutionary migration and transformation to IP (1 of 2) Optimize Enhance Transform Social Networking Wireless PSTN Centrex Mobile Branch Home Main
  32. 32. <ul><li>Lower OpEx </li></ul><ul><li>Examples: </li></ul><ul><ul><li>Managed Services </li></ul></ul><ul><ul><li>Professional Services </li></ul></ul>Optimize <ul><li>Business process optimization </li></ul><ul><li>Examples: </li></ul><ul><ul><li>UCC </li></ul></ul><ul><ul><li>Contact Center </li></ul></ul>Enhance <ul><li>Establish collaboration foundation </li></ul><ul><li>Examples: </li></ul><ul><ul><li>OpenScape Exchange </li></ul></ul><ul><ul><li>OpenScape UC Suite </li></ul></ul>Transform OpenPath – Evolutionary migration and transformation to IP (2 of 2)
  33. 33. Next Generation communications dilemma Challenges Business results <ul><li>High expectations for transformation changes </li></ul><ul><ul><li>Wide-open potential </li></ul></ul><ul><ul><li>Limitless flexibility </li></ul></ul><ul><li>Inexperience with new technologies </li></ul><ul><ul><li>Design </li></ul></ul><ul><ul><li>Implementation </li></ul></ul><ul><ul><li>Management </li></ul></ul><ul><ul><li>User Acceptance </li></ul></ul><ul><li>Expected benefits may not be achieved </li></ul><ul><ul><li>Benchmarks and Best Practices may not be readily available or understood </li></ul></ul>New opportunities
  34. 34. OpenSmart – Best practices for UCC solutions <ul><li>Best Practices </li></ul><ul><li>Benchmarking </li></ul><ul><li>Processes </li></ul><ul><li>Validation </li></ul><ul><li>Tools </li></ul><ul><li>Migration </li></ul><ul><li>Reliability </li></ul><ul><li>Security </li></ul><ul><li>Serviceablility </li></ul><ul><li>Automation </li></ul><ul><li>Usage scenarios </li></ul><ul><li>Workflow </li></ul><ul><li>Governance </li></ul><ul><li>Change management </li></ul><ul><li>Design </li></ul><ul><li>Interoperability </li></ul><ul><li>Management </li></ul><ul><li>Scalability </li></ul>OpenSmart Best Practices framework Solution design Business adoption Product design
  35. 35. OpenSmart – Best practices for UCC solutions <ul><li>Best Practices </li></ul><ul><li>Benchmarking </li></ul><ul><li>Processes </li></ul><ul><li>Validation </li></ul><ul><li>Tools </li></ul><ul><li>Migration </li></ul><ul><li>Designer output </li></ul><ul><li>Scope of Work </li></ul><ul><li>Technical design specifications </li></ul><ul><li>Acceptance tests </li></ul><ul><li>Reliability </li></ul><ul><li>Security </li></ul><ul><li>Serviceablility </li></ul><ul><li>Automation </li></ul><ul><li>Usage scenarios </li></ul><ul><li>Workflow </li></ul><ul><li>Governance </li></ul><ul><li>Change management </li></ul><ul><li>Design </li></ul><ul><li>Interoperability </li></ul><ul><li>Management </li></ul><ul><li>Scalability </li></ul>OpenSmart Best Practices framework Solution design Business adoption Product design Foundation packages Pre-defined and tested Custom packages Proven methodologies Application packages Flexibly defined and tested OpenSmart UCC Solution Blueprint OpenSmart Designer
  36. 36. Private cloud Hybrid Public cloud Services Products Open communications directions Deployment options Cloud Communication and Collaboration Channel Out-tasking CEBP integrations Open UCC Next Gen contact center Next Gen clients and mobility Cloud-aware networking Next Gen voice Utility and SaaS Simplicity
  37. 37. Contents I) Company overview II) Company directions III) Portfolio overview IV) Next steps
  38. 38. Open Communications portfolio Support Professional Cloud Managed Security UC Integration Services UC Application Mobility UC Server Video Messaging Unified Communications Contact Center Campaign Management Automated Outbound Voice Portal Contact Centers Security Threat Management & Data Security Identity & Privacy Business Continuity Compliance Devices and Clients Converged medium-to-large Small IP system Converged SME Small IP UC system Voice medium-to-very large SIP Network Security Applications Management Software Switches & Routers WLAN Networks
  39. 39. UCC voice solutions for LME and SMB markets Data Center Mobility Voice Mobility Video Messaging UC Contact Center OpenScape Unified Communications Server SIP session control Availability management Federated presence QoS management Session Detail Reporting Administration and licensing LME SMB All-In-One Appliance Mobility Voice UC Messaging Contact Center Network Services Session control Network-wide User Management Presence Federation WLAN management Call Data Recording Administration and licensing Server based or Clients myPortal myAttendant myAgent Outlook myPortal Outlook Integration Exchange Connectivity MS Office Dial from any application Terminal Server & Citrix Support Open Interfaces CSTA, TAPI, LDAP, XMPP OpenScape Office Social Media OpenSOA
  40. 40. Voice portfolio capacities 5 - 150 users up to 500 users (in development) Subscribers 0 10 250 500 5,000 100,000 25,000 1,000 HP 500 4 – 16 users HP 1000 up to 140 users HiPath 3000 up to 500 users stand-alone up to 1000 users networked IPAP up to 264 users per IP access point OpenScape UCS EE up to 800 users OpenScape UCS LE up to 100,000 users per system (premises) OpenScape UCS HE up to 100,000 users per system (hosted) OpenScape UCS ME up to 1,000 users OpenScape Office OpenScape UC Server Software UCC Converged voice OpenScape Branch 50 to 6,000 users HiPath 4000 150 to 12,000 users per system up to 100,000 users networked
  41. 41. OpenScape UC Suite OpenScape Unified Communications <ul><li>OpenScape UC Application </li></ul><ul><li>OpenScape Fusion accelerators </li></ul><ul><li>OpenSOA – “From the ground up” standard-based software framework </li></ul>OpenScape Contact Center <ul><li>Inbound contact center and voice portal </li></ul><ul><li>Outbound campaign management </li></ul><ul><li>Contact center automation and IVR </li></ul>OpenScape Video <ul><li>Videoconferencing solution integrated with voice & UC applications </li></ul><ul><li>Unifying video from boardroom, meeting room and desktop with voice on one network </li></ul><ul><li>Hi-Def videoconferencing democratized </li></ul>OpenScape Mobility <ul><li>HiPath Wireless – the All-Wireless enterprise </li></ul><ul><li>HiPath MobileConnect – extending coverage between LAN & public network (FMC) </li></ul><ul><li>OpenScape Mobile UC Client – delivering Mobile UC everywhere </li></ul>Seamless Handover Cellular LAN
  42. 42. Completing a robust and balanced portfolio Devices <ul><li>SIP, IP and TDM </li></ul><ul><li>Soft clients </li></ul><ul><li>Wireless phones </li></ul><ul><li>Mobile UC soft clients </li></ul>Enterasys <ul><li>Switches, routers and wireless LAN </li></ul><ul><li>Advanced Security Applications (IPS, NAC & SIEM) </li></ul><ul><li>Network management software </li></ul>OpenScale <ul><li>Cloud Services </li></ul><ul><li>Managed Services </li></ul><ul><li>Professional Services </li></ul><ul><li>Support Services </li></ul><ul><li>Security Solutions </li></ul>
  43. 43. Large Enterprise OpenScape UC Server 2010 overview Data Center Mobility Voice Mobility Video Messaging UC Contact Center OpenScape Unified Communications Server SIP session control Availability management Federated presence QoS management Session Detail Reporting Administration and licensing <ul><li>Application virtualization </li></ul><ul><li>Across UC Server / Suite </li></ul><ul><li>Virtual appliance </li></ul><ul><li>Deployment Architecture </li></ul><ul><li>Branch solutions </li></ul><ul><li>Hosted edition </li></ul><ul><li>Acquisition and licensing </li></ul><ul><li>New solutions packages </li></ul><ul><li>Subscription licensing </li></ul><ul><li>Software assurance support </li></ul><ul><li>Packaged Integrations </li></ul><ul><li>OpenScape Fusion range </li></ul><ul><li>Social media plug-ins </li></ul><ul><li>OpenPath 2010 </li></ul><ul><li>OpenScape Convergence driver </li></ul><ul><li>OpenPath flex licensing </li></ul>OpenSOA
  44. 44. Small-Medium Business OpenScape Office V3 (coming Q2 2011) All-In-One Appliance Mobility Voice UC Messaging Contact Center Network Services Session control Network-wide User Management Presence Federation WLAN management Call Data Recording Administration and licensing Server based or Clients myPortal myAttendant myAgent Outlook myPortal Outlook Integration Exchange Connectivity MS Office Dial from any application Terminal Server & Citrix Support Open Interfaces CSTA, TAPI, LDAP, XMPP <ul><li>Virtual UC </li></ul><ul><li>OpenScape Office LX virtualization with (VMware) </li></ul>Coming <ul><li>Mobility </li></ul><ul><li>myPortal UC User Client for Mobile and OpenStage </li></ul>Coming OpenScape Office <ul><li>Social Media </li></ul><ul><li>Google Chat integration </li></ul><ul><li>Presence Federation </li></ul>Coming Social Media <ul><li>Networking </li></ul><ul><li>Network-wide UC features and functions </li></ul>Coming <ul><li>Pure SW UC </li></ul><ul><li>OpenScape Office LX </li></ul><ul><li>Supporting 500 users </li></ul><ul><li>per site </li></ul>Coming
  45. 45. OpenScape UC Application <ul><li>Presence across voice, IM, teams, applications </li></ul><ul><li>Mobility and one-number service </li></ul><ul><li>Unified Messaging and IM </li></ul><ul><li>Voice portal with speech recognition </li></ul>Productivity, agility and mobility <ul><li>Group presence </li></ul><ul><li>Voice, web and video collaboration, chat </li></ul><ul><li>High Definition video conferencing systems </li></ul>Team and customer collaboration Video Collabo- ration Mobility Messaging Voice Unified Communications Presence Services CEBP Across Networksand any existing Infrastructure Across Media Across Devices <ul><li>OpenScape Fusion SDK custom integrations for CEBP </li></ul><ul><li>OpenScape Fusion integration packages </li></ul><ul><li>IBM Lotus SameTime OEM </li></ul><ul><li>OpenScape social media integration </li></ul><ul><li>OpenSOA software foundation </li></ul>Business process integration
  46. 46. Contact center solutions <ul><li>Simple to deploy, modular software application </li></ul><ul><li>Designed to maximize First Contact Resolution </li></ul><ul><li>Multi-channel Skills-Based Routing and Reporting </li></ul><ul><li>Easy-to-use, intuitive agent and manager interfaces </li></ul>Inbound Contact Center <ul><li>Communication platform-independent </li></ul><ul><li>Smart Pace algorithm maximized agent productivity </li></ul><ul><li>Agent-assisted or agent-less campaigns </li></ul><ul><li>Collections, telemarketing, proactive customer care </li></ul>Outbound Campaign Management <ul><li>Software-based self-service application platform </li></ul><ul><li>Standalone or integrated with contact center </li></ul><ul><li>Speech recognition (ASR or TTS) + DTMF </li></ul><ul><li>Open standards: VXML, SIP, Web Services, SOA </li></ul>Contact Center Automation and Voice Portal Presence & collaboration Agent productivity Multi-media access Routing & reporting Virtualized Open
  47. 47. Devices and clients <ul><li>Unified Communications from the PC with OpenScape UC Application Personal Edition </li></ul><ul><li>Crystal clear SIP voice and video </li></ul>Soft clients <ul><li>High Definition voice across the product range </li></ul><ul><li>UC-enabled SIP with open XML interface and SDK for easy solution and app integration </li></ul><ul><li>Bluetooth, WLAN, Gigabit ethernet and USB for maximum connectivity and mobility </li></ul>IP and TDM phones <ul><li>Seamless and consistent user experience across the corporate WLAN and public mobile network </li></ul><ul><li>OpenScape Mobile UC client delivers UC and presence status everywhere </li></ul>Wireless and mobile UC soft clients Mobile Video Wired Wireless
  48. 48. Network solutions <ul><li>NAC deployment flexibility ensures better and easier integration </li></ul><ul><li>High performance IPS and distributed solutions improve effectiveness while lowering costs </li></ul><ul><li>SIEM improves visibility by reducing log events 10,000 : 1 resulting in meaningful and actionable data </li></ul>Advanced Security Applications (IPS, NAC & SIEM) <ul><li>Automated provisioning ensures better application performance and network user experience </li></ul><ul><li>Detailed visibility improves response time and efficiency </li></ul>Network Management Software <ul><li>Service-oriented network features ensure optimal end-user experience </li></ul><ul><li>Automated re-provisioning simplifies network management and delivers 10x device-to-administrator ratio improvements </li></ul>Switches, Routers and Wireless LAN Enterasys Switches Routers Wireless Security Apps Open | Mobile | Secure Edge | Core | Distribution | Data center Unified Communications
  49. 49. Service solutions Global ITIL Multivendor <ul><li>Support and maintenance services for your communications infrastructure </li></ul>OpenScale Support Services <ul><li>Multi-vendor, multi-technology managed services, from selective out-tasking to full communications outsourcing </li></ul>OpenScale Managed Services <ul><li>Global consultancy, design and integration services for communications & Security </li></ul>OpenScale Professional Services <ul><li>Utility-based off-premise cloud communications </li></ul>Cloud Services 90 Improve Operate Implement Design Evaluate OpenScale Services
  50. 50. Security services Threat Mitigation & Data Security <ul><li>Perimeter Security & Intrusion Prevention </li></ul><ul><li>Content Security & Data Loss Prevention </li></ul><ul><li>Secure Workplace </li></ul>Identity & Privacy <ul><li>Single Sign-On (SSO) and Access Management </li></ul><ul><li>Certificate Management </li></ul><ul><li>Strong Authentication </li></ul><ul><li>Biometrics </li></ul><ul><li>Smartcard Solutions </li></ul>Security Security Services UC Security Identity & Privacy Threat Mitigation & Data Security Hosted Managed Professional Unified Communications UC Security <ul><li>OpenScape Identity Lifecycle Assistant </li></ul><ul><li>OpenScape SignOn </li></ul><ul><li>OpenScape Location and Identity Assurance </li></ul><ul><li>Secure Communication Infrastructure for UC </li></ul><ul><li>IP Network Services for UC </li></ul><ul><li>Certificate Services for UC </li></ul>
  51. 51. Contents I) Company overview II) Company directions III) Portfolio overview IV) Next steps
  52. 52. Thank you