Frank Geck, Director of Customer Success, Mio Mio powers seamless communication between Slack, Microsoft Teams & Webex Teams. Mio’s technology solves a common problem that exists within modern enterprises today: too many siloed messaging apps. Mio keeps teams in sync by enabling employees to chat directly or in groups, share files, edit messages, and more – all from their tool of choice. We’ll introduce Mio, share some of our interesting case studies, and a vision of how federation with Mio will evolve?

1. Enterprise Messaging
Interoperability

2. CONFIDENTIAL
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Voicemail
Email
Voicemail
Email
Unified
Communications
Instant Messaging
AIM
Yahoo
Voicemail
Email
Unified
Communications
Voicemail
Email
Unified
Communications
BYOD
Instant Messaging
AIM
Yahoo
Voicemail
Email
Unified
Communications
BYOD
Business Chat
Conference/Video
Bus Services
1980s 1990s 2000s 2010s
Employees are overwhelmed by communication channels

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Messaging is the most important communication channel for
your employees and your company.

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https://www-zdnet-com.cdn.ampproject.org/c/s/www.zdnet.com/google-amp/article/social-collaboration-software-market-to-nearly-double-through-2023-says-gartner/. https://www.g2.com/
categories/internal-communications
“Gartner is betting that the collaboration
software will stay focused on narrow use
cases even as most enterprise vendors
layer in some form of social features such
as analytics, virtual personal assistants
and team management tools.”
"Gartner is projecting that the global
market for collaboration applications in
the workplace will grow from $2.7 billion
in 2018 to $4.8 billion by 2023”
Explosion of communication channels tied to tools

5. CONFIDENTIAL
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Slack
10M+ Active Users
Growing
Pay for Messaging
Microsoft Teams
13M Active Users
Growing
Messaging FREE
Webex Teams
130M Active Users
Growing
Message FREE
Cisco Jabber
45 Active Users
Growing
Microsoft Skype
300M Active Users
End of Life
Everyone messages! Huge shifts coming…
migrating migrating
500 million total active users of the main systems: Wx Teams, Jabber, MS Teams, Skype, and Slack (and there are more)
345 million are making a migration decision in the next year.
50-70% of the existing install base is going to be changing in the next three years.

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The Promise of UC

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Messaging…

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91% of businesses use at least 2 messaging apps
3.3 is the average number of workplace
chat apps by each respondent.
66% of companies using Microsoft
Teams say they are also Slack
customers.
More than 50% of Mio’s inbound
contacts are 400 person companies.
This problem has been going on for a
long long long time!
https://dispatch.m.io/mio-workplace-messaging-report/

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https://hbr.org/2018/11/better-people-analytics
BetterPeopleAnalytics
Having a fractured communication network for the most important way your
company communicates is extremely detrimental to your business.

10. CONFIDENTIAL
CostofMultiplePlatforms
Other Categories of Cost
Time to find colleagues/peers
Cost of missed messages
Cost of missed meetings
Cost of becoming expert in multiple platforms
Cost of duplicating conversations
Cost of interpersonal conflict
Context Switching Model
Times to Switch Due to Using
Multiple Messaging Tools
(per employee per day)
5 switches
Time to Switch
(minutes)
1 minute
Time Spent Per Employee
(monthly)
1.67 hours
Hourly Employee Cost $50.00
Monthly Cost
(per employee)
$83.33/month

11. CONFIDENTIAL
EmployeesWantChoice…
BYOD Mac vs PC

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Operations Engineering Sales
CEO
CROCTOCOO
IntegrationsDriveValue
VP Level
Director
Manager
Direct Contributor
C Level
Integrations/Experience

13. CONFIDENTIAL
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CompaniesareMatrixed/Teamed
Product Manager
Engineers
Marketing
CPO, VP’s
CMO, VP’s
CTO, VP’s
The Team Stakeholders
Real time communication to get stuff done. Main decision makers need to know what’s going on.
This is a product development oriented team, but really many types of teams in a company.

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EngineeringProduct Management Marketing
CMOCTOCPO
OverlayCreatesComplexCommunicationNetworks
VP Level
Director
Manager
Direct Contributor
C Level

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Change Management
CRO CMOCTOCPOCOOCFO CIO
Rolling out new messaging takes time:
It takes a 10,000 person company 6–24 months to roll out a new collar messaging service, because you can’t just
“flip a switch.” So, it’s done by teams, in sequence.

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Rolling out a new platform
Month 1–3:
During this time, communication is fragmented. Now, no one in IT can talk to anyone else in the company. So,
the IT team keeps two platforms running. Then, it phases across the org…
CRO CMOCTOCPOCOOCFO CIO

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Rolling out a new platform
CRO CMOCTOCPOCOOCFO CIO
Month 6–9:
Now, the product team can only talk to IT.

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Mio Interop Helps IT Manage Rollouts
CRO CMOCTOCPOCOOCFO CIO
From Day 1 with Mio:
With Mio interop, you can roll out a new platform while still talking to those on the old one. Users can adopt the
new platform as quickly as possible without disrupting work.

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And what about acquisitions?
Can you imagine spending 70 million dollars on an
acquisition, and you can’t even talk to them?

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Even if you standardized on one in your company…
Your Company

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Your Company
Your Distributor
Your Consulting Firm
Your Supplier
Your PR Firm
Your Customer Support
Outsourcer
What about everyone else?
Your Customers

22. CONFIDENTIAL
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Your Company
Your Consulting Firm
Your Supplier
Your PR Firm
Your Customer Support
Outsourcer
Your Customers
Workers spend 11.5 hours/week working with outsiders
Your Distributor

23. CONFIDENTIAL
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YourChoices…
Migrate to One Platform Have multiple.
Run as Islands.
Build Bridges.
Connect the Platforms!

24. CONFIDENTIAL
MioConnectsCollaborationMessagingPlatforms
• Mio connects Webex Teams, Microsoft Teams, and Slack.
• Users do not change any behavior. They use their platform of choice.
• Users do not even know what platform someone else is using.
• Mio does this using the API programs provided by the platforms.
• Go to M.io to watch a video of a demo or sign up for a demo.

25. CONFIDENTIAL
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Team
Mio’s team members understand how to
grow successful companies to IPO or
acquisition.
It’s by listening to customers.
Funding
Mio is extremely well funded from
leading venture capital firms.
Company Highlights

26. CONFIDENTIAL
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Company Highlights
Awards: Enterprise Connect 2019
awarded Best Collaboration
Innovation. CIO Communication
Review.
On Cisco GPL through Solutions Plus
with an Annuity offer (RO Bucket for
AM’s).
Supporting customers with over
50,000 employees using Mio.

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We work closely with Cisco and their
product team who see collaboration
interoperability as a key requirement
for the Cisco cloud communications
offerings.
Cisco Support

28. CONFIDENTIAL
No one in IT would ever purchase a phone system
where they couldn’t call everyone.

29. x
frank@m.io
Director of Customer Success