1. Home: 2494-3521 Cell: 8317-8592
davisar1681@gmail.com
PROFESSIONAL PROFILE
Committed and technically skilled business professional with high administrative skills such as Management,
Leadership, Collections, Financial Analysis, and Contracts drafting set through experience. Highly developed
negotiation and communication skills. Flexible and versatile – able to work independently and demonstrate sound
judgment under pressure. Demonstrated a balanced and competent ability to easily transcend cultural differences.
Thrive in deadline-driven environments. Results oriented, outstanding team-building and team player skills.
AREAS OF EXPERTISE
 MS Office proficient
 Bilingual in English
 Excellent Communication Skills
 Team player, organized and
approachable
 Negotiation, Persuasion, and
Communication
 Problem Solving and Decision Making
 Financial Analysis
 Risk Management Evaluation Background
 Contracts Drafting Experience
 Operational Process Analysis
 Strategic Planning, Management and Leadership
 Quality Metrics Evaluation and Process Redesign
 Customer Satisfaction and Customer Relationship
Management (CRM)
PROFESSIONAL EXPERIENCE
ORACLE SSC CR
Santa Ana, San José
Senior Contracts Manager 01/2011 to Current
 Assist customers, both internal and external, with license contract interpretation, negotiations and
administration of licensing agreements including extensions, new business, invoicing, credit holds,
receivable issues and consolidations. Negotiate with sales Directors and Vice Presidents the contracts for
US and Canada, taking into consideration the project needs and customer requests.
 Draft and negotiate complex commercial, federal, state, and/or local government contracts and
amendments. Act as a liaison between consultants, Credit, License, Legal, Tax, Business Practices,
Revenue Accounting, and customers to resolve contractual and consulting business issues.
 Validate all aspects of contract packages for accuracy and compliance with Oracle’s Business Practices and
Consulting Business Approvals/Process while maintaining customer satisfaction and responsiveness.
 Submit contract order packages to Revenue Accounting for order processing and project funding.
Anticipate problems and initiate actions to ensure customer orders are processed efficiently. Prepare
contract status reports.
 As a top performer I was given the opportunity to train new hires and lead new processes and meetings to
improve the efficiency in the department.
ACCOMPLISHMENTS
 Excellence Gold Award at Oracle SSC CR (2014) to draft and release all the contracts without any
supervision which helped me to become the fastest member drafting contracts in the department.
 Deal Management Quality Auditor recognition at Oracle SSC CR (2014) to supervise other
teammates’ contracts drafting, by performing 60 audits per quarter to find mistakes. List of mistakes
decreased by 70%.
 Urgency and Quality Certificate of recognition at Oracle SSC CR (2014) for expediting the draft of
the contracts with the Sales Directors and Vice Presidents, and release top priority contracts in no
more than 4 hours.
DEIVIS ARAYA RIVERA
Grecia, Alajuela.

2.  Excellence Silver Award at Oracle SSC CR (2012) to draft contracts under $750K without any
supervision which allowed me to increase my efficiency and time of release by 50%.
WESTERN UNION
Santa Ana, San José
Accounts Receivable Financial Analyst and Risk Associate 09/2007 to 01/2011
 Recruited to perform collecting activities at the VIGO Accounts Receivable Team for one hundred fifty
(150) USA and Canadian agencies. Responsible of collecting balances due for the portfolio, facilitating
financial and accounting information for Western Union agencies and performing Balance Sheet, Cash
Flow, Income Statements and Generally Accepted Accounting Principles (GAAP) Financial Analysis.
Advice asked to work on Western Union’s effectiveness and management improvement.
 Promoted to lead a Refunds Special Process which allowed reimbursing extra money deposited in
Western Union accounts due to overpayments or cancelled money transfers.
 Promoted after two years to implement Money Transfers Risk Management functions for Western Union
Key Account agencies in U.S.A., Europe and Latin America.
 Optimized performance collecting Debit Letters due to Western Union agent’s lack of accuracy when
recording or paying money transfers.
ACCOMPLISHMENTS
 Financial Collector Award (2009) for becoming the top collector in the department and perform
bank reconciliations for all my one hundred fifty (150) agencies which allowed to decrease the bad
debt of my portfolio by 40%.
 Promoted after two years to implement Money Transfers Risk Management functions for Western
Union (2009) Key Account agencies in U.S.A., Europe and Latin America reducing the bad debt of
my portfolio by 55%.
 Refunds Process Leader which allowed reimbursing extra money deposited in Western Union (2008)
accounts due to overpayments or cancelled money transfers from one week to one day via Checks,
ACHs or Wire Transfers.
HEWLETT PACKARD ENTERPRISE
La Aurora, Heredia
Customer Service Team Lead 02/2006 to 07/2007
Offer Laptops (in repair) Customer Service Support to final end users in U.S.A.
 Responsible to provide Laptops (in repair) order status with clear details and commitment regarding
Estimated Time of Arrivals (ETAs) and INCOTERMS.
 Promoted to Team Lead, specially associated to handle teammate’s escalations but also performing back
up functions during my direct manager’s absence.
 Well oriented training sessions to new hires by drafting Service Level of Agreements (SLAs), Power Point
presentations and coordinate live group new systems inductions.
ACCOMPLISHMENTS
 Draft of Service Level of Agreements (SLAs) at Hewlett Packard Costa Rica (2007) which helped to
increase the knowledge, quality of the trainings, and expertise for old and new members in the
department.
 Customer Service Team Lead at Hewlett Packard Costa Rica (2006) which helped to improve metrics
results such as: Calls Waiting, Average Call Length, Longest Call Waiting and handle escalations in a
properly manner.
LA SOLANLLITA SHOESTORE
Grecia, Alajuela
Warehouse Supervisor 02/2004 to 01/2006
 Responsible to assign merchandise prices, warehouse management functions such as high knowledge of
brands and products location to improve effectiveness and reduce time frames for the end users.
 Balance Sheet and Cash Flow Analysis to make financial decisions about orders, inventory, payment terms
and cost efficiency. Worked as trainer for new company members.
ACCOMPLISHMENTS
 Improve the time of response from the warehouse to the sales department by 60% which allowed

3. increasing effectiveness and products sold.
 Improve the stock in the warehouse after a constantly review of the Financial Statements which
helped to increase the variety of the inventory and earnings.
 Increment the maintenance of the inventory which helped to decrease its loss by 45% annually.
EDUCATION
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) 2015
Emphasis in Management, Graduated with Honors.
Universidad de Costa Rica, San Pedro de Montes de Oca, San José, Costa Rica.
LICENTIATE OF BUSINESS ADMINISTRATION 2009
Emphasis in Banking and Finance, Graduated with Honors.
Universidad Latina de Costa Rica, San Pedro de Montes de Oca, San José, Costa Rica.
BACHELOR OF BUSINESS ADMINISTRATION 2008
Universidad Latina de Costa Rica, San Pedro de Montes de Oca, San José, Costa Rica.
TECHNICAL DEGREE: CONVERSATIONAL ENGLISH FOR CALL CENTERS 2005
I.N.A., Grecia, Alajuela, Costa Rica.
TECHNICAL DEGREE: COMPUTING TOOLS AND MS OFFICE (WORD, EXCEL, POWER POINT) 2005
I.N.A., Grecia, Alajuela, Costa Rica.
HIGH SCHOOL DIPLOMA 2002
Liceo León Cortes Castro, Grecia, Alajuela, Costa Rica.
OTROS
Computer skills in MS Office, Reports, Oracle JDE and EBS, AS400 and internet applications.
English: Advanced
LinkedIn: https://cr.linkedin.com/in/deivis-araya-rivera-37531739
Business Administration Professional Association ID Number: 024253