1. Kenya J. Alexander
Email: jeromenyk@hotmail.com  Home: 919-957-8465  Cell: 919-358-7532
LinkedIn URL: https://www.linkedin.com/pub/kenya-alexander/37/a32/340
ADMINISTRATIVEASSISTANTMANAGEMENTTRAINER
Strategistwith anextensive track record inadministrativeassistant and managementtraining that organizations areto achieveexcellence, profitability,and
unparalleledclient service. Skilled relationship builder and trusted manager,with clients oremployer in separateoffice departments, guest customerservice,
revenue management,andcertified electrical engineering technology background. Apivotalresourceon business models, expansions, internet prospecting, team
building management. Astrong backgroundin public administration for public, private, non-profit, government,and business law and practices.
AREAS OF EXPERTISE
 StrategicPlanning  PersonnelHiring/Training  Computer Programming
 Startup/Turnarounds  Customer/Guest Services  Marketing/Branding
 Software Development  Due Diligence/Compliance  Budget Accountability
 FinancialTransactions  New Business Development  Client RelationshipManagement
 Accounts Payable/Receivable  Loss Prevention  Local/State/Government Policies
and Procedures
SELECTED ACHIEVEMENTS
Department ofEmployment Security ofNC: Help create themodelfor thenewNCWorks.gov jobsearchsystemduring paid and volunteer work.
Department ofEmployment Security ofNC: Created strategic plans for internships for the Veteran’s Unit,and work-study position for Veterans.
Vision Three Hospitality,LLC:Took control ofunderperforming hoteland helpachieve growthin revenueand guest satisfaction. Growthof1.5Min 2 years.
Shaw University: Graduatedwith honors andwas inducted intotheAlpha Chi National HonorScholarship Society in 2010. Also,inducted into the Raleigh-Wake
National AlumniAssociation ofShaw University.
PROFESSIONAL EXPERIENCE
VISION THREE HOSPITALITY, LLC DBACOMFORTINN MEDICAL PARK, Durham, NC
Front OfficeManager/AssistantGeneral Manager, VisionThree Hospitality, LLC. (2010-2015)
Took charge of a failing hotel tomaintain revenueand guest scores while giving superior customer serviceto allhotelguest. Createda training model for allhotel
operations toinclude, preventivemaintenance, emergencyprocedures, security and safety,and work delegation for day-to-day changes inthemarket. Started new
marketing tactics for easier access to hotel location, revenuemanagement, client/business relationships. Followed PIP plans to align withChoiceHotels International,
LLC. brandandperformancestandards.
 Utilized “ChoiceAdvantage –Choice Central”PMS to conduct end ofday audits, postfinancialtransactions, andrehabilitated guest satisfaction scores with
responses through Medallia GIS survey system.
 Provided excellentcustomer serviceandreservation assistance for guest.
 Prepared directbill financial reports for themanagement teams ofGuestServices,Housekeeping, Foodand Beverage,MaintenanceEngineering, Sales and
Marketing; andensure they are within proper budgets for each department.
 Internetprospecting to generatenew businesses/clients for hotelmarket expansion.
DEPARTMENTOF COMMERCEEMPLOYMENTSECURITY OF NORTH CAROLINA, Durham, NC
Veteran Work-Study StudentIntern, DepartmentofEmployment Security ofNC (2007-2010)
Assist the LVER in theselectionofveterans for call inpurpose, job leads, and createnewor updateveterans’ files for employment jobsearches. This alsoincludethe
screening of veterans’ activeapplicationfiles, preparing andmailing call-in cards and electronicallyreporting appropriateinformationon required forms; preparing
and emailing 30-day follow-up letters and relateddocuments for all departments. Contact employers onbehalfofDES VeteranUnitto develop jobleads.
 A minimumof 20 hours on-the-jobtraining in the useoftheDictionary ofOccupationalTitles and ESCS.
 Proficient inthetransition ofhardcopyresumes toelectronic resumefor onlineusage.
 Createdthe modelfor thenewly implemented NCWorks.gov website withjobseeker/employer contact.
 Periodicreviews ofwork performancethat is conducted for various departments.
 Createdjobs leads for alldepartment during recessionin 2008 thru 2010 and job development.
PRIOR EXPERIENCE
Daly 7 Group, INC., Durham, NC –Guest Service Representative (2005-2007)
Kittrell Jobcorp Center, Kittrell, NC –Office Assistant (2000-2001)
Winn Dixie, Durham, NC –Cashier/Front Counter Assistant (1999-2000)
PROFESSIONAL AFFILIATIONS

2. Kenya J. Alexander  Email: jeromenyk@hotmail.com  Home: 919-237-2418  Cell: 919-641-8732  LinkedIn URL: https://www.linkedin.com/pub/kenya-alexander/37/a32/340
Alpha Chi National College Honor Scholarship Society
Raleigh-Wake Alumni Chapter National Alumni Association ofShaw University
American Hotel & Lodging Institute
American Society for Public Administration
Institute ofElectrical and Electronics Engineers
TECHNOLOGY SKILLS
MS Word, Excel, PowerPoint,Windows, C ++Programming, DC/AC,SoftwareDevelopment, MCAS (Microsoft Certified Applications Sp ecialist), IC3 (Internet and
Computing Core Certification), Sigma Six, Digital Fundamentals, Software installation and testing, MAC, iOS, Window OS developer
EDUCATION/LICENSE/CERTIFICATION
Associates in Applied Science, Electrical Engineering Technology, ITTTechnical Institute, Durham, NC, expected 2016
Bachelor ofArts, Public Administration cum laude, Minor Business Administration, Shaw University, Raleigh, NC 2010
Certification in Hospitality & Management, Choice University, Silver Springs, MD 2013
Certification in Computer & Information Sciences, Vance Granville Community College, Henderson, NC 2001
Certification in Business Technologies & Office Administration, Lyndon B. Johnson CCC, Franklin, NC 2000