Member get member user guide

1. Full KYC Upgrade
Member Get Member
Light Weight | Fast To Deploy | Simple To Use

2. Member Get Member Overview
When a YOLO customer refers another customer, they both get rewarded with
loyalty points when the new customer registers and tops up his account for the first
time. Below are the steps for a successful referral:
1. YOLO customer “A” navigates to My YOLO -> Profile -> Invite friend
2. “A” selects contact “B” from his address book whom he wants to refer to join YOLO
3. “A” is given a referral link that needs to be shared with “B” (ie via email, SMS, Whatsapp,
etc…)
4. “B” clicks the referral link, installs the YOLO app and registers for an account
5. “B” tops up his account for the first time
6. At this point, both “A” and “B” are eligible to receive Loyalty Points
7. VPD Ops team generates a report - “Member Get Member Success”, which contains
details of successful referrals
8. VPD Ops team uploads a batch file listing mobile numbers of successful referrals and
the amount of loyalty points they should be awarded
9. Once the batch file is executed, all successful referrals, including “A” and “B” are
awarded loyalty points

3. YOLO CUSTOMER SHARES
REFERRAL LINK
Step 1

4. Member “A” navigates to Invite friend and selects a contact “B” to invite to
YOLO

5. “A” sends his referral link to “B” (ie via email)

6. REFERRED CUSTOMER SIGNS UP
Step 2

7. “B” clicks on the referral link, downloads the app and registers for an account

8. “B” tops up his account, making both him and “A” eligible for loyalty points

9. VPD OPS AWARDS LOYALTY POINTS
Step 3

10. VPD Ops generates the “Member Get Member Success” report which gives details of
successful referrals (once top up has been done)

11. Create Date – date on which referral link was created
Use Date – date on which referral link was used
Referral ID – unique ID to represent the referral
Referral Status – Top-up indicates that referred member has performed his first top-up
Subscriber ID – mobile number of customer who referred the new user
Member ID – mobile number of new customer who was referred
“Member Get Member Success” report format:

12. VPD Ops periodically uploads a loyalty batch file that lists which accounts should be
credited with loyalty points

13. Mobile No – mobile number of user to which points should be credited
Loyalty Points – number of points to be credited
Role Type – role of the user (ie RETAIL_SUBSCRIBER)
Description – text to describe the transaction
File format of loyalty batch file:

17. The loyalty file is executed at the set time and customer accounts are credited
with the specified points
“A” “B”