MESA (Member Enrollment Self-Service Access) is a web portal that allows users to view claim details and status, search for claims, and access resources like claim forms. To create a login, users enter their email and select member, then enter their certificate ID with two zeroes. They create a password with a symbol and capital letter that is at least 7 characters. The portal then allows viewing claims, coverage history, and resources. If an error occurs, users can select that they don't know their client ID or code and enter contact details to be assisted.

1. MESA Introduction
Work and Travel Insurance Services, an Envisage International Corporation website

2. What is MESA?
Member Enrollment Self-Service Access (MESA)
is a web portal with the following functionality:
– View claim details and status
– Search feature
– Resources (claim forms, supporting materials)
2

3. Login Screen – mesa.hccmis.com
3

4. Creating Login
4
New Users- Select “Sign Up Now”

5. Creating Login (continued)
Step 1: Select “Member” and enter preferred email address.
(Note: Dependent option is for Short-Term Medical dependents only)
5

6. Creating Login (continued)
Step 2: Enter Certificate ID followed by two zeroes (“00”).
6

7. Creating Login (continued)
Step 3: Select record, then “Continue”
7

8. Creating Login (continued)
Step 4: The password must contain a symbol and a capital letter.
The minimum length is 7 characters.
8

9. New user Registration - Summary
Step 5: Authorization- enter name and date.
9

10. Confirmation Screen
Return to Login.
10

11. Login
Enter name and newly created password.
11

12. Summary Screen
View claim details, search for claims, view member details, or
send a question to customer service.
12

13. Claim Details
13

14. Coverage History
Eligibility tab: View coverage record.
14

15. Resources
Resources tab: Access claim forms and PPO provider link.
15

16. Creating Login (Error Received)
Step 1
16
Step 2
Error

17. Creating Login (Error Received)
17
Error: Select “I do not know my Client ID or Code”

18. Creating Login (Error Received)
18
Error: Enter Phone Number and/or Email Address. Select “Save”.
You will be contacted and assisted by a Client Relations Specialist.