Shows CURRENT status of tickets on each ConnectWise Service Board, including drill-down to ticket and time entry details. Designed to be displayed on the wall in the engineering area as a dashboard of ticket load. Automatically updates periodically throughout the day.

1. Engineering Dashboard:
Tickets by Board
Background Tour

2. Purpose/Background
• Show CURRENT # tickets on each of your
Service Boards, along with their progress and
current status
• Designed for display on LCD display on the
wall in the engineering area
• Drill-down into tickets on this Service Board
– Click # tickets for category to see THOSE tickets

3. Notes and Notices
• Ticket counts are shown as of CURRENT time
and include tickets that were still in-progress
as of midnight last night.
• Dashboard update frequency is denoted on
the top of the dashboard panel next to “last
update”.

4. Where to Find the Report
Dashboards > Eng_Dashboard

5. First Time:
Select “Tickets By Board”
Click “Add Now” for Tickets by Engineer

6. Overview
Select boards
to display via
“Parameters”
Click # to see all tickets in
that category on that Board
Click to Rename or
Remove this Panel
Automatically Updates
Click Header to Sort

7. Drill-Down
“Re-Opened Tickets” for “Blue Board”
Export to Excel

8. Export to Excel

9. Parameters
Select which Engineers you want to display
“Check”
Boards
to Display
Click “Close” when you are finished

10. Executive Briefing Service
Other Resources
www.NewHavenTech.com
Support@NewHavenTech.com
www.YouTube.com/NewHavenTech
www.LinkedIn.com/NewHavenTech
www.FaceBook.com/NewHavenTech
@NewHavenTech
www.SlideShare.net/NewHavenTech
www.ConnectWise.com/Marketplace