The document provides a summary of the candidate's experience in project coordination and management over 10+ years. It details their experience managing multiple concurrent projects to meet deadlines at the Guthrie Theater, as well as interim project management roles. Examples are given of successfully coordinating complex projects involving documentation, requirements gathering, risk mitigation, and stakeholder management. A track record of exemplary customer service and efficiently resolving issues is also highlighted.

1. 10+ years of Project Coordination Related Experience: Demonstrated highly developed communication skills while
handling scheduling, logistical problem solving, risk analysis/mitigation, and safety for a world-renowned, regional
company, the Guthrie Theater.
Able to Manage and Prioritize Workload: Planned, coordinated, and executed multiple projects’ tasks to meet
deadlines for productions that were at different milestones, but running concurrently.
Exemplary Customer Service and Client Care: Consistently exceeded customer expectations due to efficiency, clear
communication, customer service and organizational skills, and realized 100% on-time delivery of assigned projects.
Self-Directed and Proactive: Independently driven with an ability to assess complex problems with creative solutions.
• ServiceNow HR Case Management Technology Project Interim Project Manager 10/27/2014 – 2/10/2015
o Managed the second phase of a large, three phase project by coordinating 5+ work streams with a total
team size of 25 people.
o Led project related efforts such as creating the project plan, gathered system requirements, and project
scoping in order to ensure that these activities were completed timely and thoroughly.
o Kept the project on track and people accountable for their assigned project tasks with organized agendas
and detailed meeting minutes
o Investigated and called out risks and issues that were able to be mitigated rather than left to be larger
problems later in the project.
• Assisted the Senior Manager of HR Program Services with numerous projects including:
o HR Outsourcing Roadmap: Prepared presentations and meeting agendas for the VP of Employee Services
and the President–International Enterprise EVP concerning the renegotiations of outsourced HR work
o End-to-End Process Documentation and Improvement: Engaged with a cross-functional team to document
current HR processes, evaluated them for efficiency and determined metrics to gauge improvement.
o SharePoint Migration Project: Coordinated the building of new 2013 SharePoint sites, the migration of 2007
site data over to 2013, and decommission of the 2007 sites
o Employee Services Initiatives: Scheduled and prepared the monthly status meeting for all projects across
Employee Services in order to promote awareness of projects occurring within the department as well as a
means to cross coordinate these efforts.
o HR SharePoint Administrator: Organized and maintained the HR Project Management Office SharePoint site
by managing access permissions, document libraries, the process documentation library, and various
templates.
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• Provided ongoing customer service and support for 3-7 productions (30-200 actors /directors) at a time, developing
a strong, intuitive personality able to prioritize and calmly persevere in difficult situations.
• Analyzed risk and implemented mitigation plans while event planning, which allowed for smooth execution and
prompt issue resolution during live events.
• Led the Artistic and Company Management departments’ project to move from a paper system for tracking actor
and director specific information to a central database system which resulted in extensive process improvements
and data efficiencies.
• Created 35% more efficiencies and improved interdepartmental relations through the development of task lists,
work breakdown structures, and project plans.
• Acted as a first point of contact seeking out answers to promptly resolve client and vendor issues.
• Created client presentations, marketing materials, and bi-weekly mailing campaigns which retained the company’s
professional image, increased listing traffic, and promoted repeat business.
• Processed accounts payable and receivable weekly, reconciled company financials, and generated monthly financial
reports allowing for financial forecasting by management.
• Maintained and managed payroll, Realtor team members' sales commissions, and populated year end W-2s, 1099s
and Sales/Use Taxes.
• Evaluated vendor contracts and made suggestions to management resulting in an updated phone system and new
copier/printer creating $1,800 in annual savings.
• Supervised and ran backstage operations to ensure that productions stayed on schedule and remained consistent
with the director’s original intent.
• Anticipated potential issues or risks during the beginning stages of a production and collaborated with production
staff to resolve them without incident.
• Provided split second, real-time solutions to issues occurring during a live performance in order to resolve them with
as little impact as possible to the customer.
Bachelor of Arts in Theater 1996 – 2000
Microsoft Office (Word, Excel, Outlook, Power Point, Publisher), Microsoft Project, SharePoint, Visio, Planview,
Tessitura, QuickBooks, Adobe Creative Suite, and some CA Clarity, SQL and Microsoft Access skills.
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