This document outlines various factors that contribute to 20% each, including attitude, knowledge, skills, care, rewards, inventory, costing and pricing, sales and marketing, branding, profit and loss, simplicity, effectiveness, maintenance and security, cost scaling, review, approval and validation, satisfaction, return, sharing, process or operation strategy, system strategy, customer feedback, competitors, key performance indicators, questionnaires and surveys, products or services, product segments, target customers, and people strategy. These factors are grouped into operational, strategic, system, customer, and people categories.

1. Attitude Knowledge Skill Care Reward Inventory
Costing &
Pricing
Sales &
Marketing
Branding P&L Simplicity Effectiveness
Maintenance
& Security
Cost Scale up Review
Approval &
Validation
Satisfaction Return Sharing
20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20% 20%
Attitude Knowledge Skill Care Reward Inventory
Costing &
Pricing
Sales &
Marketing
Branding P&L Simplicity Effectiveness
Maintenance
& Security
Cost Scale up Review
Approval &
Validation
Satisfaction Return Sharing
Process (Operation) Strategy System Strategy Customer Feedback
Competitors
KPI Questionnaires &
Points
Product/S
ervices
Product
Segment
Target
Customer
People Strategy
System Strategy Customer FeedbackProduct/S
ervices
Product
Segment
Target
Customer
People Strategy Process (Operation) Strategy