SlideShare a Scribd company logo
Is Your Management Review Process Adding Value?
Techniques to Assure That It Does
Presented by:
Daniel Rivera
Coordinator Quality System
What’s Going On?
(Topic 1)
What’s Going On?
What’s happening at Management
Review at your companies?
Problem #1 - Malicious Compliance
 “Don’t Take Too Much Time”
 Management Shows Up
 Team Goes Through the Motions
 Discussion Is The Result Of The
Review
 There Are Some Action Items
Problem #2 – Viewed As Just A Quality Meeting
 “There’s No Connection to What I Do”
 “Pulling Teeth” To Gain Attendance
 Rush Through Meeting
 Action Items Result
 No Resources Given
Problem #3 – Miss The Big Picture
 Team Talks About The Details
 Action Items Based On Single Event
 Long Meetings
Problem #4 – Defensive Posture
 CYA, CYA, CYA
 Problems = Blame
 Stories About “Why”
 Justify The Way Things Are
 Wear Down The Opponent
 No Action Results
Problem #5 – Don’t Report Performance
 Not Metrics Driven
 No Relationship To Business
 Feel-Good Stories
 “It’s Just The Right Thing To Do”
 Action Items Don’t Accomplish Real
Improvement
Another Question…
Does this sound familiar?
QMS Requirements
(Topic 2)
Management Review
(ISO 9001:2008 par 5.6.1)
 Top management shall review the organization's quality management system,
at planned intervals, to ensure its continuing suitability, adequacy and
effectiveness. This review shall include assessing opportunities for
improvement and the need for changes to the quality management system,
including the quality policy and quality objectives.
 Records from management reviews shall be maintained (see 4.2.4).
Review Inputs
(ISO 9001:2008 par 5.6.2)
 The input to management review shall include information on
 results of audits,
 customer feedback,
 process performance and product conformity,
 status of preventive and corrective actions,
 follow-up actions from previous management reviews,
 planned changes that could affect the quality management system, and
 recommendations for improvement.
TS-16949 Requirements
 Trend Analysis
 Cost of Poor Quality
 Quality Objectives
 Analysis of Actual and Potential
Field Failures
But that’s not all…
 Quality Policy
(“reviewed for continuing suitability”)
Review Outputs
(ISO 9000:2008 par 5.6.3)
 The output from the management review shall include any decisions
and actions related to
 improvement of the effectiveness of the quality management system and
its processes,
 improvement of product related to customer requirements, and
 resource needs.
And finally…
Factual Approach
 Effective decisions are based on
analysis of data and information.
QMS Planning
(Topic 3)
Process Approach
 A desired result is achieved more efficiently when activities and related
resources are managed as a process
 A process is simply a set of interrelated or interacting activities which transform
inputs (resources and information) into outputs.
 Measurable objectives should be established as a basis for assessing.
COP’s, MOP’s & SOP’s
 The Quality Manual must provide a description of the interaction
between processes:
 Customer Oriented Processes (COP’s): focused on fulfilling a customer
requirement. Designed to create satisfied customers.
 Support Processes (SOP’s): focused on supporting COP’s. Designed to limit
liability.
 Management Processes (MOP’s): focused on reviewing the quality
management system. Designed to create a return on investment.
Quality Management System
Process Flow Chart
Management
Customer-Oriented
Processes
Support
Management
Review
Continual Improvement
Corrective Action
Preventive Action
Internal Audits
Customer
Inquiry/Quote
Schedule Mfg
Orders
Customer
Order
Purchase Raw
Materials
Ad Copy
Layout
Finishing
Operations
Ship to
Customer
Manufacture
Components
Document
Control
Training &
Development
Quality
Records
Calibration
Nonconforming
Product
Design &
Development
Warehouse
Proof
Approval??
No
Yes
A
A
Example: Turtle Chart
Inputs
Requirements List
Specifications
Purchasing History
Contract Review
Materials & Services
(Listed on Process Sheet)
Delivery Dates
Measure(s)
Supplier OTD
(Quarterly)
Outputs
PO Requisition
Purchase Order
Received Materials/Services
Invoice
Supplier
Contract Review
By President,
Production Req.
Process
Purchasing
Customer
Receiving Inspection
Materials/Equipment
Purchase Order
Requirements List
Material Requisition Form
Support Process(es)
Contract Review
Supplier Evaluation
Purchase Req.
Work Order Process
Competence/Skills/Training
Basic Math
OJT (Processes & Methods)
Basic Computer Skills
• Scrap
• Rework
• Supplier Scrap/Rework
• Audits
• Equipment Maintenance
• Inspection
• Testing
• Customer Cost
• Warranty Cost
• Returned Material
• Customer Service/Complaints
• Quality Planning
• Training
• Process Control
• Process Planning
Internal Failure (IF) Appraisal (AP)
External Failure (EF) Prevention (PC)
COQ = IF + AP + PC + EF
TMC
COQ = Cost of Quality
IF = Internal Failure
AP = Appraisal
PC = Prevention Cost
EF = External Failure
TMC = Total Mfg. Cost
Cost of Quality – Definition
What is your Cost of Poor Quality?
Meeting Planning
(Topic 4)
Who Should Attend?
 Senior management
 Process owners
Who Owns the Agenda?
 Management Representative
 Quality Manager
 Senior Management
Depends on company structure
and company culture.
Agenda Planning
(Best Practices)
 Create a planner checklist using
 Processes and their interactions from the Quality Manual
 Process Documentation (Turtle Charts)
 List on the checklist
 Management Review Input Item
 Measure/Method used to review
 Owner of the report to Senior Management
 Date of Review for each item
Planning Checklist
MANAGEMENT REVIEW CHECKLIST
YEAR 2006
Review Date(s)
TOPICS MEASURES NAMES 3/5/2006 7/15/2006 10/31/2006
General
Quality Policy N/A Paula X X X
Quality Objectives Achieve ISO Registration by 1/06 John
X X X
Reduce RM Inventory from 2yr to
6mo by 12/04
Customer Satisfaction Customer Complaints John
X X X
Warranty Issues
OTD
Internal Audit Results N/A Paula X X
Corrective Action N/A Paula X X X
Preventive Action N/A Paula X
Continual Improvement N/A John X
Action Items from Previous Reviews N/A Paula X X
Changes Effecting QMS N/A Paula X X X
Recommendations for Improvement N/A Paula X X X
Planning Checklist (cont.)
Process Performance
Customer Inquiry/Quote Order History Report Cindy
X
Quote Report
Customer Order Incoming Orders Report Cindy X
Design & Development % Sales New Products over "X" years X
Ad Copy Layout & Proof Approval Internal Audits X
Schedule Manufacturing Orders Stock Status Report Paula
X
Stock Outs
Purchase Raw Materials On-Time Delivery Paula
X
Supplier Returns
Annual Premium Freight
Manufacture Components Backlog Report - Waiting for Stock Rose
X
Waiting for Stock Comparison
Warehouse Inventory - Days on Hand Rose
X
Inventory - Accuracy
Planning Checklist (cont.)
Finishing Operations On-Time Delivery Rose
X
Make-Up
Shipping On-Time Delivery Rose X
Document Control N/A Paula X
Quality Records N/A Paula X
Training & Development Paula X
Preventive Maintenance X
Calibration X
Product Performance
Nonconforming Products Scrap Rose
X X X
Rework
Returns
How Often?
 You set the schedule
 You are required to have at
least one review of the entire
quality management system
each year
 It is good practice to have a
management review prior to
the 3rd party assessor arriving
Conducting
(Topic 5)
Use Normal Meeting Rules
 Come Prepared
 Do not waste time
 Only one person speaks at a time
Reporting at the Meeting
 Reports are made by Process
Owners (identified on Planning
Checklist)
 Owner of Agenda should gather all
info prior to the meeting
 Reports can be distributed prior to
the meeting if requested
Reporting at the Meeting
(Best Practice)
 Hold off on agreeing to action items
until the end of the meeting.
 Use a “parking lot” for potential
action items
Reason: 1) You may see a bigger picture as
the meeting progresses. 2) You may not
have the resources to complete all of the
action items.
Reporting at the Meeting
(Best Practice)
 Once Action Items are agreed upon,
discuss the resources needed to
accomplish them.
Reason: There can be no “unfunded
mandates”
Reporting
(Topic 6)
The Management Review Report
 Agenda
 Meeting Reports
 Meeting Presentations
 Action Item & Decision List
Meeting Minutes are not required.
Action Item List
(Best Practice)
 Running List of
 Items
 Review Dates
 Proposed Actions
 Type of Actions (CA, PA or CI)
 Champion
 Resources
 Date Due
 Comments
Used as follow-up actions from
previous management reviews.
Action Item List
Management Review Action Item List Review date: 1/13/2006
Denotes item is closed
Item
#
Mgmt
Review
Date Action Item
Action
Type
CA, CI, N/A Responsibility Resources
Due
Date Status / Comments
1 13-Jan-
06
Modify current Quality Policy by eliminating
second paragraph and last sentence of first
paragraph.
CA Bill 1.) New Posters with Quality
Policy (see Jamie in
Sample Dept), 2.) Change
all framed QP's (see
Selva), 3.) Communicate
QP in Employee
Communication meetings
of 1/19/06 & 1/26/06 (T.
Gray)
27-Jan-06 2/16/06: QM Rev. 4 - Waiting for 1 approval
to be completed on 2/16/06.
2 13-Jan-
06
Hardcopy summary report of downtime report for
next Management Review Meeting on 2/16/06
CA Ken 1.) Renee for data, 2.) John T.
for graphs, 3.) Use Syspro
Report
16-Feb-06 2/16/06: report passed out during meeting.
Item closed. Casting downtime information
on ISO boards to be updated to include
primary contact person and action plan(s).
That’s a wrap!
Thank you!
Any further questions?

More Related Content

What's hot

Iso 9001 2015
Iso 9001 2015 Iso 9001 2015
Iso 9001 2015
NITISHNIWAS
 
Risk based thinking
Risk based thinkingRisk based thinking
Risk based thinking
Ramasubramanian S
 
PPT Presentation on ISO 9001 Requirements
PPT Presentation on ISO 9001 RequirementsPPT Presentation on ISO 9001 Requirements
PPT Presentation on ISO 9001 Requirements
Global Manager Group
 
ISO 9001: 2015 QUALITY MANAGEMENT SYSTEMS
ISO 9001: 2015 QUALITY MANAGEMENT SYSTEMSISO 9001: 2015 QUALITY MANAGEMENT SYSTEMS
ISO 9001: 2015 QUALITY MANAGEMENT SYSTEMS
Subhendu Datta
 
Iso 9001:2015 Documented Information Guidance
Iso 9001:2015 Documented Information GuidanceIso 9001:2015 Documented Information Guidance
Iso 9001:2015 Documented Information Guidance
Mohammad Elshahat
 
NON CONFORMANCE REPORTING (1)
NON CONFORMANCE REPORTING (1)NON CONFORMANCE REPORTING (1)
NON CONFORMANCE REPORTING (1)Ahsan Ghori
 
Internal auditor 9001 day 1
Internal auditor 9001 day 1Internal auditor 9001 day 1
Internal auditor 9001 day 1
Dr Madhu Aman Sharma
 
Iso9001training slide
Iso9001training slideIso9001training slide
Iso9001training slide
Abdullahi Oladimeji Hassan
 
ISO 14001:2015 Awareness
ISO 14001:2015 AwarenessISO 14001:2015 Awareness
ISO 14001:2015 Awareness
Rathin Biswas
 
Quality Management System awareness for all
Quality Management System awareness for all Quality Management System awareness for all
Quality Management System awareness for all
ANUPAM RAY
 
ISO 9001:2015 (QMS) Awareness Training
ISO 9001:2015 (QMS) Awareness TrainingISO 9001:2015 (QMS) Awareness Training
ISO 9001:2015 (QMS) Awareness Training
Operational Excellence Consulting
 
ISO 9001 2015 | Management Reviews | The Five Rules To Business Excellence
ISO 9001 2015 | Management Reviews | The Five Rules To Business ExcellenceISO 9001 2015 | Management Reviews | The Five Rules To Business Excellence
ISO 9001 2015 | Management Reviews | The Five Rules To Business Excellence
Andre Barnarde
 
The new ISO 9001:2015
The new ISO 9001:2015The new ISO 9001:2015
The new ISO 9001:2015
Reza Seifollahy
 
Internal audit day 1
Internal audit day 1Internal audit day 1
Internal audit day 1
Abd Elhamid Seliem
 
ISO 9001-2015 Structure 'with highlighting for documented information and risk'
ISO 9001-2015 Structure 'with highlighting for documented information and risk'ISO 9001-2015 Structure 'with highlighting for documented information and risk'
ISO 9001-2015 Structure 'with highlighting for documented information and risk'
Islam El khateeb
 
What Documents are required for ISO 45001:2018 Certification?
What Documents are required for ISO 45001:2018 Certification?What Documents are required for ISO 45001:2018 Certification?
What Documents are required for ISO 45001:2018 Certification?
Global Manager Group
 
IMS training | IMS internal auditor training | QHSE | QHSE INTERNAL AUDITOR T...
IMS training | IMS internal auditor training | QHSE | QHSE INTERNAL AUDITOR T...IMS training | IMS internal auditor training | QHSE | QHSE INTERNAL AUDITOR T...
IMS training | IMS internal auditor training | QHSE | QHSE INTERNAL AUDITOR T...
himalya sharma
 
IMS .ppt
IMS .pptIMS .ppt
IMS .ppt
ssuserf260b6
 
Risk opportunity analysis ISO 9001:2015
Risk opportunity analysis ISO 9001:2015Risk opportunity analysis ISO 9001:2015
Risk opportunity analysis ISO 9001:2015
Ghiru Kanesvaran
 
ISO 9001:2015 Awareness
 ISO 9001:2015 Awareness  ISO 9001:2015 Awareness
ISO 9001:2015 Awareness
Dr Madhu Aman Sharma
 

What's hot (20)

Iso 9001 2015
Iso 9001 2015 Iso 9001 2015
Iso 9001 2015
 
Risk based thinking
Risk based thinkingRisk based thinking
Risk based thinking
 
PPT Presentation on ISO 9001 Requirements
PPT Presentation on ISO 9001 RequirementsPPT Presentation on ISO 9001 Requirements
PPT Presentation on ISO 9001 Requirements
 
ISO 9001: 2015 QUALITY MANAGEMENT SYSTEMS
ISO 9001: 2015 QUALITY MANAGEMENT SYSTEMSISO 9001: 2015 QUALITY MANAGEMENT SYSTEMS
ISO 9001: 2015 QUALITY MANAGEMENT SYSTEMS
 
Iso 9001:2015 Documented Information Guidance
Iso 9001:2015 Documented Information GuidanceIso 9001:2015 Documented Information Guidance
Iso 9001:2015 Documented Information Guidance
 
NON CONFORMANCE REPORTING (1)
NON CONFORMANCE REPORTING (1)NON CONFORMANCE REPORTING (1)
NON CONFORMANCE REPORTING (1)
 
Internal auditor 9001 day 1
Internal auditor 9001 day 1Internal auditor 9001 day 1
Internal auditor 9001 day 1
 
Iso9001training slide
Iso9001training slideIso9001training slide
Iso9001training slide
 
ISO 14001:2015 Awareness
ISO 14001:2015 AwarenessISO 14001:2015 Awareness
ISO 14001:2015 Awareness
 
Quality Management System awareness for all
Quality Management System awareness for all Quality Management System awareness for all
Quality Management System awareness for all
 
ISO 9001:2015 (QMS) Awareness Training
ISO 9001:2015 (QMS) Awareness TrainingISO 9001:2015 (QMS) Awareness Training
ISO 9001:2015 (QMS) Awareness Training
 
ISO 9001 2015 | Management Reviews | The Five Rules To Business Excellence
ISO 9001 2015 | Management Reviews | The Five Rules To Business ExcellenceISO 9001 2015 | Management Reviews | The Five Rules To Business Excellence
ISO 9001 2015 | Management Reviews | The Five Rules To Business Excellence
 
The new ISO 9001:2015
The new ISO 9001:2015The new ISO 9001:2015
The new ISO 9001:2015
 
Internal audit day 1
Internal audit day 1Internal audit day 1
Internal audit day 1
 
ISO 9001-2015 Structure 'with highlighting for documented information and risk'
ISO 9001-2015 Structure 'with highlighting for documented information and risk'ISO 9001-2015 Structure 'with highlighting for documented information and risk'
ISO 9001-2015 Structure 'with highlighting for documented information and risk'
 
What Documents are required for ISO 45001:2018 Certification?
What Documents are required for ISO 45001:2018 Certification?What Documents are required for ISO 45001:2018 Certification?
What Documents are required for ISO 45001:2018 Certification?
 
IMS training | IMS internal auditor training | QHSE | QHSE INTERNAL AUDITOR T...
IMS training | IMS internal auditor training | QHSE | QHSE INTERNAL AUDITOR T...IMS training | IMS internal auditor training | QHSE | QHSE INTERNAL AUDITOR T...
IMS training | IMS internal auditor training | QHSE | QHSE INTERNAL AUDITOR T...
 
IMS .ppt
IMS .pptIMS .ppt
IMS .ppt
 
Risk opportunity analysis ISO 9001:2015
Risk opportunity analysis ISO 9001:2015Risk opportunity analysis ISO 9001:2015
Risk opportunity analysis ISO 9001:2015
 
ISO 9001:2015 Awareness
 ISO 9001:2015 Awareness  ISO 9001:2015 Awareness
ISO 9001:2015 Awareness
 

Similar to Management Review

Is Your Management Review Process Adding Value?
Is Your Management Review Process Adding Value?Is Your Management Review Process Adding Value?
Is Your Management Review Process Adding Value?
Antonius Pompi Bramono
 
Quality Course 1
Quality Course 1Quality Course 1
Quality Course 1
Fin1
 
June2008 Hdi Quality Presentation
June2008   Hdi Quality PresentationJune2008   Hdi Quality Presentation
June2008 Hdi Quality Presentation
IT Service and Support
 
4 Steps to Drive Process Innovation
4 Steps to Drive Process Innovation4 Steps to Drive Process Innovation
4 Steps to Drive Process Innovation
Juran Global
 
Business Excellence Through QMS
Business Excellence Through QMSBusiness Excellence Through QMS
Business Excellence Through QMSArefin Khan
 
Lean Event 2013
Lean Event 2013Lean Event 2013
Lean Event 2013
SAIGlobalAssurance
 
Use the Windshield, Not the Mirror Predictive Metrics that Drive Successful ...
 Use the Windshield, Not the Mirror Predictive Metrics that Drive Successful ... Use the Windshield, Not the Mirror Predictive Metrics that Drive Successful ...
Use the Windshield, Not the Mirror Predictive Metrics that Drive Successful ...
Seapine Software
 
Internal Process Audit
Internal Process AuditInternal Process Audit
Internal Process Audit
intellisenseit
 
Measuring and Improving MP1.ppt
Measuring and Improving MP1.pptMeasuring and Improving MP1.ppt
Measuring and Improving MP1.ppt
ssuserf2880f
 
Six Sigma Process Improvement
Six Sigma Process ImprovementSix Sigma Process Improvement
Six Sigma Process Improvementmrt77
 
QM-029-Six Sigma Overview
QM-029-Six Sigma OverviewQM-029-Six Sigma Overview
QM-029-Six Sigma Overviewhandbook
 
00 Vital Links Lean Six Sigma Change Acceleration 38 Pgs
00 Vital Links Lean Six Sigma Change Acceleration 38 Pgs00 Vital Links Lean Six Sigma Change Acceleration 38 Pgs
00 Vital Links Lean Six Sigma Change Acceleration 38 Pgs
freelean
 
Innovative Engineering Workshop Npi 30march10
Innovative Engineering Workshop   Npi   30march10Innovative Engineering Workshop   Npi   30march10
Innovative Engineering Workshop Npi 30march10mccall1966
 
Iso 9001 2015 process audit checklist
Iso 9001 2015 process audit checklistIso 9001 2015 process audit checklist
Iso 9001 2015 process audit checklist
Cinthiia Akamii
 
Internal qms audits
Internal qms auditsInternal qms audits
Internal qms auditscye001
 
unit -5 Quality Management and Control.ppt
unit -5 Quality Management and Control.pptunit -5 Quality Management and Control.ppt
unit -5 Quality Management and Control.ppt
almazwmbashira
 
Growing your business with BPM
Growing your business with BPMGrowing your business with BPM
Growing your business with BPM
innovelocity
 
Six Sigma
Six SigmaSix Sigma
Six Sigma
Hassan Habib
 

Similar to Management Review (20)

Is Your Management Review Process Adding Value?
Is Your Management Review Process Adding Value?Is Your Management Review Process Adding Value?
Is Your Management Review Process Adding Value?
 
Quality Course 1
Quality Course 1Quality Course 1
Quality Course 1
 
June2008 Hdi Quality Presentation
June2008   Hdi Quality PresentationJune2008   Hdi Quality Presentation
June2008 Hdi Quality Presentation
 
4 Steps to Drive Process Innovation
4 Steps to Drive Process Innovation4 Steps to Drive Process Innovation
4 Steps to Drive Process Innovation
 
Business Excellence Through QMS
Business Excellence Through QMSBusiness Excellence Through QMS
Business Excellence Through QMS
 
Lean Event 2013
Lean Event 2013Lean Event 2013
Lean Event 2013
 
Use the Windshield, Not the Mirror Predictive Metrics that Drive Successful ...
 Use the Windshield, Not the Mirror Predictive Metrics that Drive Successful ... Use the Windshield, Not the Mirror Predictive Metrics that Drive Successful ...
Use the Windshield, Not the Mirror Predictive Metrics that Drive Successful ...
 
Internal Process Audit
Internal Process AuditInternal Process Audit
Internal Process Audit
 
Measuring and Improving MP1.ppt
Measuring and Improving MP1.pptMeasuring and Improving MP1.ppt
Measuring and Improving MP1.ppt
 
Six Sigma Process Improvement
Six Sigma Process ImprovementSix Sigma Process Improvement
Six Sigma Process Improvement
 
QM-029-Six Sigma Overview
QM-029-Six Sigma OverviewQM-029-Six Sigma Overview
QM-029-Six Sigma Overview
 
Quality Management Systems
Quality Management SystemsQuality Management Systems
Quality Management Systems
 
00 Vital Links Lean Six Sigma Change Acceleration 38 Pgs
00 Vital Links Lean Six Sigma Change Acceleration 38 Pgs00 Vital Links Lean Six Sigma Change Acceleration 38 Pgs
00 Vital Links Lean Six Sigma Change Acceleration 38 Pgs
 
Innovative Engineering Workshop Npi 30march10
Innovative Engineering Workshop   Npi   30march10Innovative Engineering Workshop   Npi   30march10
Innovative Engineering Workshop Npi 30march10
 
Iso 9001 2015 process audit checklist
Iso 9001 2015 process audit checklistIso 9001 2015 process audit checklist
Iso 9001 2015 process audit checklist
 
Internal qms audits
Internal qms auditsInternal qms audits
Internal qms audits
 
DMAIC Components
DMAIC ComponentsDMAIC Components
DMAIC Components
 
unit -5 Quality Management and Control.ppt
unit -5 Quality Management and Control.pptunit -5 Quality Management and Control.ppt
unit -5 Quality Management and Control.ppt
 
Growing your business with BPM
Growing your business with BPMGrowing your business with BPM
Growing your business with BPM
 
Six Sigma
Six SigmaSix Sigma
Six Sigma
 

Recently uploaded

CFD Simulation of By-pass Flow in a HRSG module by R&R Consult.pptx
CFD Simulation of By-pass Flow in a HRSG module by R&R Consult.pptxCFD Simulation of By-pass Flow in a HRSG module by R&R Consult.pptx
CFD Simulation of By-pass Flow in a HRSG module by R&R Consult.pptx
R&R Consult
 
在线办理(ANU毕业证书)澳洲国立大学毕业证录取通知书一模一样
在线办理(ANU毕业证书)澳洲国立大学毕业证录取通知书一模一样在线办理(ANU毕业证书)澳洲国立大学毕业证录取通知书一模一样
在线办理(ANU毕业证书)澳洲国立大学毕业证录取通知书一模一样
obonagu
 
J.Yang, ICLR 2024, MLILAB, KAIST AI.pdf
J.Yang,  ICLR 2024, MLILAB, KAIST AI.pdfJ.Yang,  ICLR 2024, MLILAB, KAIST AI.pdf
J.Yang, ICLR 2024, MLILAB, KAIST AI.pdf
MLILAB
 
Immunizing Image Classifiers Against Localized Adversary Attacks
Immunizing Image Classifiers Against Localized Adversary AttacksImmunizing Image Classifiers Against Localized Adversary Attacks
Immunizing Image Classifiers Against Localized Adversary Attacks
gerogepatton
 
Cosmetic shop management system project report.pdf
Cosmetic shop management system project report.pdfCosmetic shop management system project report.pdf
Cosmetic shop management system project report.pdf
Kamal Acharya
 
Final project report on grocery store management system..pdf
Final project report on grocery store management system..pdfFinal project report on grocery store management system..pdf
Final project report on grocery store management system..pdf
Kamal Acharya
 
Automobile Management System Project Report.pdf
Automobile Management System Project Report.pdfAutomobile Management System Project Report.pdf
Automobile Management System Project Report.pdf
Kamal Acharya
 
Quality defects in TMT Bars, Possible causes and Potential Solutions.
Quality defects in TMT Bars, Possible causes and Potential Solutions.Quality defects in TMT Bars, Possible causes and Potential Solutions.
Quality defects in TMT Bars, Possible causes and Potential Solutions.
PrashantGoswami42
 
ethical hacking-mobile hacking methods.ppt
ethical hacking-mobile hacking methods.pptethical hacking-mobile hacking methods.ppt
ethical hacking-mobile hacking methods.ppt
Jayaprasanna4
 
WATER CRISIS and its solutions-pptx 1234
WATER CRISIS and its solutions-pptx 1234WATER CRISIS and its solutions-pptx 1234
WATER CRISIS and its solutions-pptx 1234
AafreenAbuthahir2
 
Planning Of Procurement o different goods and services
Planning Of Procurement o different goods and servicesPlanning Of Procurement o different goods and services
Planning Of Procurement o different goods and services
JoytuBarua2
 
Railway Signalling Principles Edition 3.pdf
Railway Signalling Principles Edition 3.pdfRailway Signalling Principles Edition 3.pdf
Railway Signalling Principles Edition 3.pdf
TeeVichai
 
MCQ Soil mechanics questions (Soil shear strength).pdf
MCQ Soil mechanics questions (Soil shear strength).pdfMCQ Soil mechanics questions (Soil shear strength).pdf
MCQ Soil mechanics questions (Soil shear strength).pdf
Osamah Alsalih
 
Forklift Classes Overview by Intella Parts
Forklift Classes Overview by Intella PartsForklift Classes Overview by Intella Parts
Forklift Classes Overview by Intella Parts
Intella Parts
 
CME397 Surface Engineering- Professional Elective
CME397 Surface Engineering- Professional ElectiveCME397 Surface Engineering- Professional Elective
CME397 Surface Engineering- Professional Elective
karthi keyan
 
weather web application report.pdf
weather web application report.pdfweather web application report.pdf
weather web application report.pdf
Pratik Pawar
 
The role of big data in decision making.
The role of big data in decision making.The role of big data in decision making.
The role of big data in decision making.
ankuprajapati0525
 
Architectural Portfolio Sean Lockwood
Architectural Portfolio Sean LockwoodArchitectural Portfolio Sean Lockwood
Architectural Portfolio Sean Lockwood
seandesed
 
block diagram and signal flow graph representation
block diagram and signal flow graph representationblock diagram and signal flow graph representation
block diagram and signal flow graph representation
Divya Somashekar
 
The Benefits and Techniques of Trenchless Pipe Repair.pdf
The Benefits and Techniques of Trenchless Pipe Repair.pdfThe Benefits and Techniques of Trenchless Pipe Repair.pdf
The Benefits and Techniques of Trenchless Pipe Repair.pdf
Pipe Restoration Solutions
 

Recently uploaded (20)

CFD Simulation of By-pass Flow in a HRSG module by R&R Consult.pptx
CFD Simulation of By-pass Flow in a HRSG module by R&R Consult.pptxCFD Simulation of By-pass Flow in a HRSG module by R&R Consult.pptx
CFD Simulation of By-pass Flow in a HRSG module by R&R Consult.pptx
 
在线办理(ANU毕业证书)澳洲国立大学毕业证录取通知书一模一样
在线办理(ANU毕业证书)澳洲国立大学毕业证录取通知书一模一样在线办理(ANU毕业证书)澳洲国立大学毕业证录取通知书一模一样
在线办理(ANU毕业证书)澳洲国立大学毕业证录取通知书一模一样
 
J.Yang, ICLR 2024, MLILAB, KAIST AI.pdf
J.Yang,  ICLR 2024, MLILAB, KAIST AI.pdfJ.Yang,  ICLR 2024, MLILAB, KAIST AI.pdf
J.Yang, ICLR 2024, MLILAB, KAIST AI.pdf
 
Immunizing Image Classifiers Against Localized Adversary Attacks
Immunizing Image Classifiers Against Localized Adversary AttacksImmunizing Image Classifiers Against Localized Adversary Attacks
Immunizing Image Classifiers Against Localized Adversary Attacks
 
Cosmetic shop management system project report.pdf
Cosmetic shop management system project report.pdfCosmetic shop management system project report.pdf
Cosmetic shop management system project report.pdf
 
Final project report on grocery store management system..pdf
Final project report on grocery store management system..pdfFinal project report on grocery store management system..pdf
Final project report on grocery store management system..pdf
 
Automobile Management System Project Report.pdf
Automobile Management System Project Report.pdfAutomobile Management System Project Report.pdf
Automobile Management System Project Report.pdf
 
Quality defects in TMT Bars, Possible causes and Potential Solutions.
Quality defects in TMT Bars, Possible causes and Potential Solutions.Quality defects in TMT Bars, Possible causes and Potential Solutions.
Quality defects in TMT Bars, Possible causes and Potential Solutions.
 
ethical hacking-mobile hacking methods.ppt
ethical hacking-mobile hacking methods.pptethical hacking-mobile hacking methods.ppt
ethical hacking-mobile hacking methods.ppt
 
WATER CRISIS and its solutions-pptx 1234
WATER CRISIS and its solutions-pptx 1234WATER CRISIS and its solutions-pptx 1234
WATER CRISIS and its solutions-pptx 1234
 
Planning Of Procurement o different goods and services
Planning Of Procurement o different goods and servicesPlanning Of Procurement o different goods and services
Planning Of Procurement o different goods and services
 
Railway Signalling Principles Edition 3.pdf
Railway Signalling Principles Edition 3.pdfRailway Signalling Principles Edition 3.pdf
Railway Signalling Principles Edition 3.pdf
 
MCQ Soil mechanics questions (Soil shear strength).pdf
MCQ Soil mechanics questions (Soil shear strength).pdfMCQ Soil mechanics questions (Soil shear strength).pdf
MCQ Soil mechanics questions (Soil shear strength).pdf
 
Forklift Classes Overview by Intella Parts
Forklift Classes Overview by Intella PartsForklift Classes Overview by Intella Parts
Forklift Classes Overview by Intella Parts
 
CME397 Surface Engineering- Professional Elective
CME397 Surface Engineering- Professional ElectiveCME397 Surface Engineering- Professional Elective
CME397 Surface Engineering- Professional Elective
 
weather web application report.pdf
weather web application report.pdfweather web application report.pdf
weather web application report.pdf
 
The role of big data in decision making.
The role of big data in decision making.The role of big data in decision making.
The role of big data in decision making.
 
Architectural Portfolio Sean Lockwood
Architectural Portfolio Sean LockwoodArchitectural Portfolio Sean Lockwood
Architectural Portfolio Sean Lockwood
 
block diagram and signal flow graph representation
block diagram and signal flow graph representationblock diagram and signal flow graph representation
block diagram and signal flow graph representation
 
The Benefits and Techniques of Trenchless Pipe Repair.pdf
The Benefits and Techniques of Trenchless Pipe Repair.pdfThe Benefits and Techniques of Trenchless Pipe Repair.pdf
The Benefits and Techniques of Trenchless Pipe Repair.pdf
 

Management Review

  • 1. Is Your Management Review Process Adding Value? Techniques to Assure That It Does Presented by: Daniel Rivera Coordinator Quality System
  • 3. What’s Going On? What’s happening at Management Review at your companies?
  • 4. Problem #1 - Malicious Compliance  “Don’t Take Too Much Time”  Management Shows Up  Team Goes Through the Motions  Discussion Is The Result Of The Review  There Are Some Action Items
  • 5. Problem #2 – Viewed As Just A Quality Meeting  “There’s No Connection to What I Do”  “Pulling Teeth” To Gain Attendance  Rush Through Meeting  Action Items Result  No Resources Given
  • 6. Problem #3 – Miss The Big Picture  Team Talks About The Details  Action Items Based On Single Event  Long Meetings
  • 7. Problem #4 – Defensive Posture  CYA, CYA, CYA  Problems = Blame  Stories About “Why”  Justify The Way Things Are  Wear Down The Opponent  No Action Results
  • 8. Problem #5 – Don’t Report Performance  Not Metrics Driven  No Relationship To Business  Feel-Good Stories  “It’s Just The Right Thing To Do”  Action Items Don’t Accomplish Real Improvement
  • 11. Management Review (ISO 9001:2008 par 5.6.1)  Top management shall review the organization's quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness. This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives.  Records from management reviews shall be maintained (see 4.2.4).
  • 12. Review Inputs (ISO 9001:2008 par 5.6.2)  The input to management review shall include information on  results of audits,  customer feedback,  process performance and product conformity,  status of preventive and corrective actions,  follow-up actions from previous management reviews,  planned changes that could affect the quality management system, and  recommendations for improvement.
  • 13. TS-16949 Requirements  Trend Analysis  Cost of Poor Quality  Quality Objectives  Analysis of Actual and Potential Field Failures
  • 14. But that’s not all…  Quality Policy (“reviewed for continuing suitability”)
  • 15. Review Outputs (ISO 9000:2008 par 5.6.3)  The output from the management review shall include any decisions and actions related to  improvement of the effectiveness of the quality management system and its processes,  improvement of product related to customer requirements, and  resource needs.
  • 16. And finally… Factual Approach  Effective decisions are based on analysis of data and information.
  • 18. Process Approach  A desired result is achieved more efficiently when activities and related resources are managed as a process  A process is simply a set of interrelated or interacting activities which transform inputs (resources and information) into outputs.  Measurable objectives should be established as a basis for assessing.
  • 19. COP’s, MOP’s & SOP’s  The Quality Manual must provide a description of the interaction between processes:  Customer Oriented Processes (COP’s): focused on fulfilling a customer requirement. Designed to create satisfied customers.  Support Processes (SOP’s): focused on supporting COP’s. Designed to limit liability.  Management Processes (MOP’s): focused on reviewing the quality management system. Designed to create a return on investment.
  • 20. Quality Management System Process Flow Chart Management Customer-Oriented Processes Support Management Review Continual Improvement Corrective Action Preventive Action Internal Audits Customer Inquiry/Quote Schedule Mfg Orders Customer Order Purchase Raw Materials Ad Copy Layout Finishing Operations Ship to Customer Manufacture Components Document Control Training & Development Quality Records Calibration Nonconforming Product Design & Development Warehouse Proof Approval?? No Yes A A
  • 21. Example: Turtle Chart Inputs Requirements List Specifications Purchasing History Contract Review Materials & Services (Listed on Process Sheet) Delivery Dates Measure(s) Supplier OTD (Quarterly) Outputs PO Requisition Purchase Order Received Materials/Services Invoice Supplier Contract Review By President, Production Req. Process Purchasing Customer Receiving Inspection Materials/Equipment Purchase Order Requirements List Material Requisition Form Support Process(es) Contract Review Supplier Evaluation Purchase Req. Work Order Process Competence/Skills/Training Basic Math OJT (Processes & Methods) Basic Computer Skills
  • 22. • Scrap • Rework • Supplier Scrap/Rework • Audits • Equipment Maintenance • Inspection • Testing • Customer Cost • Warranty Cost • Returned Material • Customer Service/Complaints • Quality Planning • Training • Process Control • Process Planning Internal Failure (IF) Appraisal (AP) External Failure (EF) Prevention (PC) COQ = IF + AP + PC + EF TMC COQ = Cost of Quality IF = Internal Failure AP = Appraisal PC = Prevention Cost EF = External Failure TMC = Total Mfg. Cost Cost of Quality – Definition What is your Cost of Poor Quality?
  • 24. Who Should Attend?  Senior management  Process owners
  • 25. Who Owns the Agenda?  Management Representative  Quality Manager  Senior Management Depends on company structure and company culture.
  • 26. Agenda Planning (Best Practices)  Create a planner checklist using  Processes and their interactions from the Quality Manual  Process Documentation (Turtle Charts)  List on the checklist  Management Review Input Item  Measure/Method used to review  Owner of the report to Senior Management  Date of Review for each item
  • 27. Planning Checklist MANAGEMENT REVIEW CHECKLIST YEAR 2006 Review Date(s) TOPICS MEASURES NAMES 3/5/2006 7/15/2006 10/31/2006 General Quality Policy N/A Paula X X X Quality Objectives Achieve ISO Registration by 1/06 John X X X Reduce RM Inventory from 2yr to 6mo by 12/04 Customer Satisfaction Customer Complaints John X X X Warranty Issues OTD Internal Audit Results N/A Paula X X Corrective Action N/A Paula X X X Preventive Action N/A Paula X Continual Improvement N/A John X Action Items from Previous Reviews N/A Paula X X Changes Effecting QMS N/A Paula X X X Recommendations for Improvement N/A Paula X X X
  • 28. Planning Checklist (cont.) Process Performance Customer Inquiry/Quote Order History Report Cindy X Quote Report Customer Order Incoming Orders Report Cindy X Design & Development % Sales New Products over "X" years X Ad Copy Layout & Proof Approval Internal Audits X Schedule Manufacturing Orders Stock Status Report Paula X Stock Outs Purchase Raw Materials On-Time Delivery Paula X Supplier Returns Annual Premium Freight Manufacture Components Backlog Report - Waiting for Stock Rose X Waiting for Stock Comparison Warehouse Inventory - Days on Hand Rose X Inventory - Accuracy
  • 29. Planning Checklist (cont.) Finishing Operations On-Time Delivery Rose X Make-Up Shipping On-Time Delivery Rose X Document Control N/A Paula X Quality Records N/A Paula X Training & Development Paula X Preventive Maintenance X Calibration X Product Performance Nonconforming Products Scrap Rose X X X Rework Returns
  • 30. How Often?  You set the schedule  You are required to have at least one review of the entire quality management system each year  It is good practice to have a management review prior to the 3rd party assessor arriving
  • 32. Use Normal Meeting Rules  Come Prepared  Do not waste time  Only one person speaks at a time
  • 33. Reporting at the Meeting  Reports are made by Process Owners (identified on Planning Checklist)  Owner of Agenda should gather all info prior to the meeting  Reports can be distributed prior to the meeting if requested
  • 34. Reporting at the Meeting (Best Practice)  Hold off on agreeing to action items until the end of the meeting.  Use a “parking lot” for potential action items Reason: 1) You may see a bigger picture as the meeting progresses. 2) You may not have the resources to complete all of the action items.
  • 35. Reporting at the Meeting (Best Practice)  Once Action Items are agreed upon, discuss the resources needed to accomplish them. Reason: There can be no “unfunded mandates”
  • 37. The Management Review Report  Agenda  Meeting Reports  Meeting Presentations  Action Item & Decision List Meeting Minutes are not required.
  • 38. Action Item List (Best Practice)  Running List of  Items  Review Dates  Proposed Actions  Type of Actions (CA, PA or CI)  Champion  Resources  Date Due  Comments Used as follow-up actions from previous management reviews.
  • 39. Action Item List Management Review Action Item List Review date: 1/13/2006 Denotes item is closed Item # Mgmt Review Date Action Item Action Type CA, CI, N/A Responsibility Resources Due Date Status / Comments 1 13-Jan- 06 Modify current Quality Policy by eliminating second paragraph and last sentence of first paragraph. CA Bill 1.) New Posters with Quality Policy (see Jamie in Sample Dept), 2.) Change all framed QP's (see Selva), 3.) Communicate QP in Employee Communication meetings of 1/19/06 & 1/26/06 (T. Gray) 27-Jan-06 2/16/06: QM Rev. 4 - Waiting for 1 approval to be completed on 2/16/06. 2 13-Jan- 06 Hardcopy summary report of downtime report for next Management Review Meeting on 2/16/06 CA Ken 1.) Renee for data, 2.) John T. for graphs, 3.) Use Syspro Report 16-Feb-06 2/16/06: report passed out during meeting. Item closed. Casting downtime information on ISO boards to be updated to include primary contact person and action plan(s).
  • 40. That’s a wrap! Thank you! Any further questions?