The document discusses nonverbal communication, summarizing that over 90% of communication is nonverbal. It notes the functions of nonverbal communication include repeating, clarifying, contradicting, and regulating verbal interaction. The document then outlines different types of nonverbal communication, including kinesics (body movements like gestures and posture), haptics (touch), oculesics (eye contact), proxemics (use of space), chronemics (use of time), and paralinguistics (vocal qualities like pronunciation and voice modulation).

1. MB 103
Lecture 5&6
Nonverbal communication
Prof. Krishna Roy

2. “What you do speaks so loud that I can not
hear what you say” – Ralph Waldo Emerson
Albert Mehrabian in his book “ Silent Message “
says
“ In any communication 93% is body language and
7% consists of spoken words”
Communication is 55% nonverbal
38%vocal
7%verbal(words)
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3. Functions of nonverbal communication
Repeats verbal communication
Complements/clarifies verbal communication
Contradicts verbal meaning
Regulates verbal interaction
Substitutes verbal meaning
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4. “of all the things we wear, our expression is the most
important” - Janet Lane
Two aspects of nonverbal communication:
1. Voluntary or intentional
2. Involuntary or unconscious
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5. gesture
posture
Types of Nonverbal Communication
Kinesics
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6. haptics
Types of Nonverbal Communication
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7. Oculesics
Proxemics
Types of Nonverbal Communication
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8. chronemics
Types of Nonverbal Communication
Paralinguistics
Pronounciation
Voice modulation
Pauses
Volume
Speed
silence
“Never say anything that doesn’t improve on
silence.”― Richard Yates
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9. • Till we meet again in the next class……….
Prof. Krishna Roy, FMS, BCREC, 9
9/2/2023