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Maximising People Performance
the benefits of
an ‘engaged’
workforce
50%more likely to have lower staff turnover
source: gallup
56%more likely to have higher
than average customer loyalty
source: gallup
38%more likely to have above
average productivity
source: gallup
27%more likely to report
higher profitability
source: gallup
1. Do I know what is expected of me at work?
2. Do I have the materials and equipment that I need in
order to do my work right?
3. At work, do I have the opportunity to do what I do best
every day?
4. In the past seven days, have I received recognition or
praise for doing good work?
5. Does my supervisor, or someone at work, seem to
care about me as a person?
6. Is there someone at work who encourages my
development?
Source: Q12, The Gallup Organisation
7. At work, do my opinions seem to count?
8. Does the mission or purpose of my company
make me feel that my job is important?
9. Are my co-workers committed to doing quality work?
10. Do I have a best friend at work?
11. In the past six months, has someone at work
talked to me about my progress?
12. This past year, have I had opportunities
at work to learn and grow?
Source: Q12, The Gallup Organisation
give your people a
damn good listening to
“The best
engineers
sometimes
come in
bodies
that can’t
talk.”
nolan bushnell,
founder of atari

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Massimizzare le performance delle persone: 6. Cosa si chiedono i collaboratori?

  • 2. the benefits of an ‘engaged’ workforce
  • 3. 50%more likely to have lower staff turnover source: gallup
  • 4. 56%more likely to have higher than average customer loyalty source: gallup
  • 5. 38%more likely to have above average productivity source: gallup
  • 6. 27%more likely to report higher profitability source: gallup
  • 7. 1. Do I know what is expected of me at work? 2. Do I have the materials and equipment that I need in order to do my work right? 3. At work, do I have the opportunity to do what I do best every day? 4. In the past seven days, have I received recognition or praise for doing good work? 5. Does my supervisor, or someone at work, seem to care about me as a person? 6. Is there someone at work who encourages my development? Source: Q12, The Gallup Organisation
  • 8. 7. At work, do my opinions seem to count? 8. Does the mission or purpose of my company make me feel that my job is important? 9. Are my co-workers committed to doing quality work? 10. Do I have a best friend at work? 11. In the past six months, has someone at work talked to me about my progress? 12. This past year, have I had opportunities at work to learn and grow? Source: Q12, The Gallup Organisation
  • 9. give your people a damn good listening to
  • 10. “The best engineers sometimes come in bodies that can’t talk.” nolan bushnell, founder of atari

Editor's Notes

  1. Massimizzare le performance delle persone - Sesta puntata
  2. I benefici di una forza lavoro «impegnata»
  3. 50% maggiori probabilita' di avere basso turnover di personale
  4. 56% di probabilita' di avere una fedelta' della clientela sopra la media
  5. 38% di probabilita' di avere una produttivita' sopra la media
  6. 27% di probabilita' di riportare una piu' alta profittabilita'
  7. Cosa si chiedono le persone (e a cosa vi tocchera' rimediare) 1. Conosco cosa ci si aspetta da me sul posto di lavoro? 2. Ho tutto l'hardware di cui ho bisogno per svolgere bene il mio lavoro? 3. Mi daranno ogni giorno l'opportunita' di fare del mio meglio? 4. Nella settimana passata ho avuto riconoscimenti o preghiere per fare un buon lavoro? 5. E' il mio supervisore o qualcun'altro ad occuparsi di me come persona? 6. C'e' qualcuno sul lavoro che incoraggera' il mio sviluppo?
  8. 7 . Le mie opinioni contano sul lavoro? 8 . La missione o l'attivita' della mia azienda mi fanno capire che il mio lavoro sia importante? 9 . I miei colleghi sono impegnati a fornire un lavoro di qualita'? 10. Trovero' il mio migliore amico nell'ambiente di lavoro? 11. Nei 6 mesi passati qualcuno sul lavoro ha parlato di miei progressi? 12. Nell'anno passato ho avuto opportunita' di imparare e crescere sul posto di lavoro?
  9. Date l'opportunita' al vostro personale di spiegarsi, ascoltandoli bene
  10. E,...attenzione, talvolta i migliori ingegnieri sono persone che non parlano