This presentation contains a list of close to 180 questions under 11 HR / Organisational drivers which can impact an employee.
The questions are highly objective in nature and leave no room for assumptions.
Please leave your feedback for improvisation and further updates.
2. WHY : AN ENGAGEMENT SCORE
Research by Glassdoor in 2015 ( https://press-content.glassdoor.com/app/uploads/sites/2/2015/10/ECS-
Q32015-Supplement.pdf) reported that 54% of employees are confident that if they quit or lost their current job,
they would be able to find a comparable position within six months. This trend indicates that, If you don’t give
employees a compelling reason to stay, they’ll find another job that does.
When competition for top talent is fierce, and the cost of training new hires is steep, Companies can’t afford not
to engage employees. Especially considering the benefits of innovation, higher profits, and the sheer enjoyment
of standing at the helm of a fully engaged workforce.
https://apac.aonhewitt.com/home/about/media-room/press-releases/march-2017
3. DEFINITIONS
Engaged: Employees are highly involved in and enthusiastic about their work and workplace. They are
psychological “owners,” drive performance and innovation, and move the organization forward.
Not engaged: Employees are psychologically unattached to their work and company. Because their
engagement needs are not being fully met, they’re putting time — but not energy or passion — into their
work.
Actively disengaged: Employees aren’t just unhappy at work — they are resentful that their needs aren’t
being met and are acting out their unhappiness. Every day, these workers potentially undermine what their
engaged coworkers accomplish.
4. Thispresentation has adetailed library of questions that can be included in an Employee EngagementSurvey
Thesequestions include acombination of demographic fixed-choice questions, statements on apoint agreement scale
(1,2,3,4,5) with1beingthelowestand5beingthehighest,and openquestions
Thekeydriver statements are the only mandatory questions – allother statements are optional and dependent on your
requirements
New questions or statements canbe added to suit the nature of your organisation and workforce structure
Instructions
Reviewthe questionsprovidedin thedocument
Selectthe categoriesto beincludedin yoursurvey
Selectthe statementsto beincludedinthesecategories
Selectanyfixed-choice,demographicsandopenquestions
Addin anyadditional categories,questions,optionsorinstructions
SURVEY APPROACH
6. GALLUP METHODOLOGY(Q12)
The 12 Gallup Employee Engagement Questions:
• Do I know what is expected of me at work?
• At work, do I have the opportunity to do what I do best every day (and what I love)?
• Do I have the materials and equipment I need to do my work right?
• In the last seven days, have I received recognition or praise for good work?
• Does my supervisor, or someone at work, seem to care about me as a person?
• Is there someone at work who encourages my development?
• At work, do my opinions seem to count?
• Does the mission/purpose of my company make me feel like my work is important?
• Are my co-workers committed to doing quality work?
• Do I have a good friend at work?
• In the last six months, have I talked with someone about my progress?
• At work, have I had opportunities to learn and grow?
Gallup Methodology Q(12) is the
world’s most highly sought after Survey
Compilation
10. ORG, STRATEGY & CULTURE
1 - Producing quality work is a top priority within this organisation
2 -This organisation encourages new ideas and innovation
3 - I can approach management with suggestions and criticisms
4 - At work we are direct and honest in all our communications
5 - Employees are always treated with respect
6 - Changes to the way we do things are wellmanaged
7 -This organisation has a good reputation asan employer
8 - I can envisage myself working at this organisation one year from now
9 - I have a sense of security in myjob
10 - My position in this organisationis strong
11 - Health and safety is a top priority within thisorganisation
12 -We are quick to apply resources to new ideas that will drive future success
13 - Changes to the way we do things are well managed and help us to deliver better performance
14 -The organisation is well prepared to meet the challenges of the next 12 months
15 - I am confident the company will grow in the next 12 months
16 -The organisation is going in the right strategicdirection
17 -The organisation is changing for the better
18 -The organisation is getting better at utilising new technology
19 -This organisation is responsive to the changing needs of ourcustomers/clients
20 - I feel a strong connection to thisorganisation's brand and culture
21 -The organisation’s strategy drives our plans and what we do
22 -This organisation's goals and objectives provide meaningful direction for me
11. COMMUNICATION
1 - If asked,I could clearly explain the vision for this organisation
2 - I have a good understanding of the organisation’s goals and objectives
3 - I understand how my work supports the organisation’s goals and objectives
4 - I have access to the information I need to do my job well
5 - I am consulted,where appropriate,when major changes are made which affect me
6 - Employee opinions and suggestions are given significant consideration in the organisation’s
decision making process
7 - Communication at this organisation keeps me up to date with what I need to know
8- I feel I can trust what this organisation tells me
9 -There is good communication between the different departments
10 - I get to find out the reasons and rationale behind any key changes that happen within the
organisation
12. WORK
1 - I know what is expected ofme at work
2 - I get a sense of accomplishment from mywork
3 - I know clearly whether I am making progress towardsmy goals
4 -The work processes we have in place allow me to be asproductive aspossible
5 - Our tools and technology allow me to do my job well
6 - I look forward to coming to work every day
7 - I feel involved in decisions thataffect my work
8 -The technology,tools and resources I have access to, allow me to be asproductive aspossible
9-As long as I get the job done,I have the freedom to work in a way that suits me
10 - I feel I am contributing towards the organisation’s overall goals
11 - I have a clear understanding of what is expected ofme at work
12 - I am given enough authority to make decisions I need to make
13 - I am given enough freedom to make decisions I need to make
14 - I have a very clear job description formy role
15 - I can see how my role contributes to the success of the wider organisation
16 -The volume of work I have in my role is manageable
17 -Taking everything into account,the targets (standards) that I am required to achieve in my
role are set at a fair level
18 - I feel that I am trusted to make my own decisions about how best to do my job
19 -I am happy with the way that work is allocated in my part of the business
13. MANAGEMENT
1 - My manager provides me with the support I need to succeed
2 - My manager keeps me informed about how well I’m meeting my goals/ objectives
3 - My manager provides valuable feedback that allows me toimprove my performance
4 - My manager appropriately recognises my efforts andresults
5 - My manager develops a positive team atmosphere
6 - My manager acts with integrity
7 - My manager has the skills,knowledge and resources to manage theteam well
8 - My manager encourages and empowers me to take the initiative and suggestimprovements
9 - My manager inspires me to higher levels ofperformance
10 - My manager holds all employees accountable forsetting and working towards agreed goals
11 - My manager encourages different points of view
12 - My manager is available to coach and develop each team member
13 - My manager and I have regular discussions about how well I'm meetingmy goals and objectives
14 - My manager allows me the time to undertake career development activities
15 - My manager regularly seeks feedback on his/her leadership style
16 - My manager treats me with respect
17 - My manager treats me fairly
18 - My manager asks me for my input to help make decisions
19 - My manager handles my work-related issuessatisfactorily
20 - My manager is open and honest
21 - My manager is available to coach and developme
14. LEADERSHIP
1 - I see strong evidence of effective leadership from my department leader
2 - My department leader is open and honest in communication
3 - My department leader cares about what is on employees’minds
4 - I trust the directors / senior management to deliver that vision and the goals of the organisation
5 - My department leader is appropriately visible and accessible to employees
6 - I trust the my department leader to appropriately balance employee interests with those of the
organisation
7 - My department leader acts in ways to inspire a strong commitment to our goals
8 - I see strong evidence of effective leadership from my department leader
9 - My department leader acts with integrity
10 - My department leader fills me with excitement for the future of this organisation
11 - My department leader treats employees asthis organisation’s most valued asset
12 - I understand the mission/purpose of mydepartment
13 - I have a clear understanding of the organisation’sdirection
14 - My department leader helps me to see how changes made today will affect the organisation in the
future
15. OPPORTUNITY
1 - My future career opportunities here lookgood
2-Theperformance review process helps me focus my work efforts tohelp the organisation
achieve its goals
3 - I have opportunities to develop skills toachieve my career goals
4 - There are sufficient opportunities within the organisation for me to advance and take on
greater responsibility
5-The organisation focuses on promoting the people best equipped to meet the future needs of
this organisation
6 - I want to develop my career within this organisation
7 - If I perform well in my role, it will lead to opportunities for me to progress
16. REWARD
1 - My performance has a significant and direct impact on mypay
2 - I am paid fairly for the contributions I make to the organisation’s success
3 - My pay matches my job performance
4 - I feel I am adequately paid compared to my colleagues at other organisations
5 -The way this organisation rewards people helps produce the results we want
6 - My salary and benefits package meet my (and my family’s) needswell
7 - My pay is fair for my responsibilities
8 - I am satisfied with the organisation’s overall benefits package
9 - I feel that I am fairly paid in comparison to similar people in similar rolesWITHIN this
organisation
10 - I feel that I am fairly paid in comparison to similar people in similar roles OUTSIDE this organization
17. RECOGNITION
1 - I receive appropriate recognition (beyond my pay) for my contributions andaccomplishments
2 -The organisation recognises employees for good work performance
3 -The organisation recognises employees for the behaviours and results that will helpthe
organisation succeed
4 - I am rewarded for exceeding mygoals
5 - I receive recognition when I do a goodjob
6 - In the last week I have received recognition/praise for doing good work
7 - Employees are recognised for good work performance
18. TRAINING & DEVELOPMENT
1-The organisation provides training to help me build skills that are valuable to me
2 - There is an effective process to help me identify any developmentneeds
3 - My manager encourages and supports mydevelopment
4 - In the last 6 months my manager hastalked tome about my progress
5 - When I started work I received asmuch induction training asIneeded
6 - My manager hasregular meetings with me to discussmyprogress
7-Theperformance appraisal process clarifies my objectives for theyear
19. QUALITY OF LIFE
1 -The physical work environment is appropriate for the type of work I do
2 -The balance between my work and personal commitments is right forme
3 - My regular work location is convenient forme
4 - My work-related stress is manageable for me
5 - I can keep a reasonable balance between work and personal life
20. TEAMWORK
1 - My co-workers and I work well together to achieve our goals
2 - My co-workers respect my thoughts andfeelings
3 - My co-workers and others increase my overall jobsatisfaction
4 - I enjoy the organisational culture and my interactions withcolleagues
5 - My fellow employees are committed to doing quality work
6 - I feel part ofateam working towards ashared goal
7 - At work my opinions seem tocount
8 -Teamwork is valued and encouraged by my manager
9 - I have agood friend at work
10 - I seeteams working together effectively acrossdifferentdepartments
11 - I believe that someone new coming in to the organisation would see it asa place that values teamwork
21. OPEN (FREE TEXT) OPTIONAL QUESTIONS
Thefollowingopenquestionscanhelpdeliverricherinsightandaddmeaningto the quantitativeresults
What are the best things about working for this organisation?
What would you like toseeimproved?
Basedon your previous experiences,is there anything the organisation does not do that you feel it should be doing?
If you could give your Manageradvice on how to more effectively manage your team, what would thatbe?
If you could give the Leadership Teamadvice on how to more effectively lead the business,what would thatbe?
22. Growth
- I have had opportunities at work to grow.
- My career & overall development is encouraged at work.
Clear Expectations
- At work, I know what is expected of me everyday.
- I understand how my work supports the goal(s) of my team and organisation.
Value & Purpose
- My organisation's mission or purpose makes me feel that my job is important.
- My organisation's values are aligned with my personal values.
Manager Support
- My direct manager provides me with the support I need to complete my work.
- I trust my direct manager.
- My direct manager provides clear and regular feedback on how well I do my work.
- My direct manager treats me fairly.
Recognition
- I have received recognition for doing good work in the past week/ past month/ 6 months
Rewards
- I am satisfied with the performance review process at my organisation.
- I am fairly rewarded for my contributions to the organisation.
Accomplishment
- My work gives me a sense of accomplishment.
- At work, I have the opportunity to use my strengths everyday.
Autonomy
- I am given enough freedom to decide how to do my work.
- I am able to effect change when I see a better way of doing things.
- My opinions count at work
OPTIONAL SURVEY SET
