The document summarizes research from Gallup on employee engagement. Gallup interviewed over 80,000 managers over 25 years to identify what engaged employees need from their workplace. They developed 12 questions that measure workplace strengths across four areas: Base Camp (questions about basic job understanding and tools), Camp 1 (questions about employee contribution and development), Camp 2 (questions about belonging), and Camp 3 (questions about growth). Gallup analyzed business performance data from 2,500 business units and found workplaces that scored in the top 25% on the questions averaged higher sales, profits, employee retention and customer satisfaction. The document discusses using the questions to identify areas for improvement at one company and developing action plans to increase employee engagement.

1. Pratikriya
The other side of the coin

2. Background
• In 25 years, the Gallup Organization
interviewed over 80,000 managers from
different companies.
• This mammoth research project grew from
two basic questions:
– What do the most talented, productive employees
need from the workplace?
– How do you attract, find, focus, and keep talented
employees?

3. The Twelve Questions to Measure the Strength of a
Workplace
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Do I know what is expected of me at work?
Do I have the right materials and equipment I need to do my work right?
At work, do I have the opportunity to do what I do best every day?
In the last seven days, have I received recognition or praise for doing good work?
Does my supervisor, or someone at work, seem to care about me as a person?
Is there someone at work who encourages my development?
At work, do my opinions seem to count?
Does the mission/purpose of my company make me feel my job is important?
Are my co-workers committed to doing quality work?
Do I have a best friend at work?
In the last six months, has someone at work talked to me about my progress?
This last year, have I had opportunities at work to learn and grow?

4. But does it related to business outcomes?
• Gallup ran a Meta-analysis of data using
2,500 business units’ performance data and
105,000 employees’ opinion surveys.
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–
–
–
Productivity
Profitability
Employee retention
Customer satisfaction

5. A Case In Point
• Employee survey
– Do you have the materials and equipment needed to
do your work right?
• Store A: 45% Strongly Agreed
• Store B: 11% Strongly Agreed
• Reality: Store A and Store B had the same materials and
equipment
• Stores scoring in the top 25%
– On average, were 4.56% over their sales budget.
– Almost 14% over their profit budget.
– Retained more employees.

6. The Order of the Questions
•
•
•
•
Base Camp: “What do I get?” (Q1,Q2)
Camp 1: “What do I give?” (Q3,Q4,Q5,Q6)
Camp 2: “Do I belong here?” (Q7,Q8,Q9,Q10)
Camp 3: “How can we all grow?” (Q11, Q12)
• The Focus of Great Managers / Companies
– Take aim at Base Camp and Camp 1 (Q1-Q6).
– Securing “Strongly Agree” response is our most
important responsibility.

7. Pratikriya Step - 1
1. Do I know what is expected of me at work?
2. Do I have the right materials and equipment I need to
do my work right?
3. At work, do I have the opportunity to do what I do
best every day?
4. In the last seven days, have I received recognition or
praise for doing good work?
5. Does my supervisor, or someone at work, seem to
care about me as a person?
6. Is there someone at work who encourages my
development?

8. Total responses
59

9. Q1

10. Q2

11. Q3

12. Q4

13. Q5

14. Q6

15. Summary
• Majority response is “Agree” (4)
• Not enough “Strongly Agree” (5)
• Few “Disagree” and “Strongly Disagree” as
well (2 and 1 respectively)

16. Face to face meetings with teams
PRATIKRIYA STEP - II

17. Common Learning
Communication
(gap or less of it)

18. What next?
Q1 – Strongly Agree
Q2 – Strongly Agree
Q3 – Strongly Agree
Q4 – Strongly Agree
Q5 – Strongly Agree
Q6 – Strongly Agree

19. Towards a better workplace…
Amen

20. Comments?
THANK YOU