1. MARK R. WADEMAN, Ph.D, MBA, PMP, ITIL
322 Hornady Drive, Syracuse, NY 13209
Cell: (315) 558-0036 Home: (315) 488-1401
www.linkedin.com/in/markwademan/
SUMMARY
Forward-thinking determined, self-starter Project Manager, or Key Team Member, available to help
design and/or implement new technologies or enhancements within a significant project or process
improvement initiative providing substantial value to the company and its customers/stakeholders.
STRENGTHS
- Ability to take ownership of an area or task, identify and define what needs to be
accomplished, and complete a task without having items fall through the cracks
- Ability to work with individuals and groups in a manner which gains cooperation from
stakeholders and meets objectives (e.g., identify and implement continuous improvement processes
to reach beneficial goals among diverse sets of stakeholders)
- Organization and time management skills, at a level of pride in work, that systematically and
consistently meets deadlines while providing a high level of performance delivery and quality
- Ability to navigate through difficulties, to keep on task and achieve targets individually as
well as with or through others
- Skills in organizing and tracking details and managing large amounts of data in a manner that
adds value while providing clear, useful management information
PROFESSIONAL EXPERIENCE
NATIONAL GRID PLC, Global Information Services, 300 Erie Boulevard, Syracuse, NY 13202
US IS SERVICE DELIVERY MANAGER (2013-2014)
DESCRIPTION: Managed the Hosting Provider relationship for National Gird’s US SAP application
- Functions included: Vendor Management, Service Level Agreement (SLA) Management,
Program Management, Capacity Rightsizing (Servers/Memory/Storage), Budgeting, Monthly
Billing Review/Approval, Contract Change Addendums, Incident Response/Resolution Tracking
IT PROJECT MANAGEMENT OFFICE (1999-2013),
DESCRIPTION: Held numerous PMO related positions within National Grid’s Global IT department
SIGNIFICANT ACCOMPLISHMENTS: Identification and prioritization of all US IS projects based on
ROI and related constraints (e.g., business goals, regulatory rulings, budgets, resource and timing for
internal and our global solutions providers’ resources). Headed-up three IS sanctioning committees
providing project review and approval processes for IS Global Infrastructure and US regional
projects. Oversaw maintaining and tracking of IS’s repository of projects to help predict and align
an ~1,000 person Global IS Department’s Human Resource needs (realized $3M annual reduction
per year in consulting fees/rates). Assisted business client areas in the identification, evaluation,
prioritization and tracking of IT-related business initiatives. Development and presentation of Client
Account Plans before the Corporate Finance Committee and Business Management Team
(Management of 2000 IT planning process resulted in a 20% ($20M) reduction from 1999 IT
spending. Further reductions of 7.5% ($6M) were achieved from 2000 to 2001.
- Positions included:
 US Production Planning Manager
 Global Project Sanctioning Lead
 Portfolio Management/Resource Manager
 Senior Project Management Specialist
 Business Relationship Manager/Account Management

2. MARK R. WADEMAN Resume Page 2
- Project Manager/Project Lead for the development of:
 IT’s Work Request Management & Tracking System
 Application Development’s Sarbanes-Oxley compliance program
 National Grid US IT’s People Excellence process improvement initiatives
 IT’s Project Management Council for development and delivery of best practices sets of
Project Management Processes and Product Delivery Life Cycles.
PROJECT MANAGER (1988-1999):
DESCRIPTION: Headed up the implementation of new systems and enhancements to existing systems
within the Customer, Customer Accounting, Billing, Metering and Credit & Collections areas
SIGNIFICANT ACCOMPLISHMENTS: Responsible for the development and maintenance of Customer
Accounting Billing & ancillary Accounting Systems (6 direct reports, $1.6 million budget).
Responsible for the accuracy of nightly production bills, as well as overseeing numerous subsystems
addressing billing of the utility's largest non-traditional electric & gas accounts. Presentation of Ash
Accounting Information System to ~2,000 people at Edison Electric Institute (EEI) Resource
Recovery Convention. Research and cost-benefit analysis for the contracting of Firm Gas delivered
to the Oswego Steam Station; which resulted in a $1.5 million savings over prior year contracts and
provided a $1.5 million savings each year thereafter. Responsible for the development, copyright,
marketing, and sales of Fuel Supply’s Executive Information System (EIS), Coal Information
System, and Oil Information System to Tennessee Valley Power Authority (TVA). Development of:
NMPC’s Fuel Supply System, encompassing 14 subsystems. [Note: This system saved several
thousands of man-hours for current and subsequent years.]
- Positions included:
 Manager, Customer Accounting Systems/Power Billing Department
 Internal Consulting/IT Automation for ESD Strategic Business Units
 Project Manager/Coordinator for the Power Billing Department
- Project Manager for the development of:
 Gas Transportation System conversion from AS400 to IBM390 Platform
 Development of NMPC’s 30-60-90 Day Arrears Reporting System
 Rewrite of the Customer Accounting Reconciliation System
 Pollution (Sulfur & Nitric Oxide) Allowance Credits Tracking System
 Power Plant Statistical Information System
 Generation Methods & Performance Planning Information System
 Fuel Supply Information System’s conversion from SAS 5.18 to SAS 6.08
 Electric Generation’s Ash Accounting Information System
BUSINESS ANALYST, SYSTEMS ANALYST & SOFTWARE DEVELOPER: (1985-1988):
DESCRIPTION: Functioned as a Computer Software Developer, Systems Analyst and Module Leader
within the Customer Billing Systems area
SIGNIFICANT ACCOMPLISHMENTS: Coordination of Production CIS system - Electric, Gas &
Lighting Rate Changes. Rewrite of PASNY Billing System resulting in additional revenue of $2.7
million for 1991. [Note: Additional revenue of similar dollar amounts each subsequent year.
Calculation logic is still being utilized.] Implementation of a new Customer Billing System that
handled the billing of 1.5 million electric customers and .5 million gas customers. Analysis and
Coding for NMPC’s Plain Language Bill. Among the first in the United States to implement this
mandated Plain Language Bill format. Responsible for the development of the logic for the billing
and Scaleable Graphics output. [Note: This code was subsequently provided to three other electric
& gas utilities for their use.]

3. MARK R. WADEMAN Resume Page 3
- Positions included:
 Customer Accounting Module Leader
 Billing System Analyst
 IT Senior Programmer
- Project Manager for the development of:
 Deferred Payment Agreement
 Implementation of NYS Gross Revenue Tax
 NMPC’s Financial Coverage Surcharge
 Automated Meter Reading & Arrears Loading
 Meter Reading Card technology & Late Payment Notice logic
[A Professional Experience Addendum is available providing additional details for each of the above positions.]
PROFESSIONAL CERTIFICATIONS/MEMBERSHIPS (2003 - Present)
CERTIFIED: Project Management Professional (PMP), Project Management Institute (PMI),
Four Campus Boulevard, Newton Square, PA, 19073, February 2003 - Present
MEMBER:Project Management Institute (PMI), Newton Square, PA, February 2003 - Present
American Society for Training and Development, Alexandria, VA, July 2008 - Present
International Society for Performance Improvement, Maryland, June 2005 - Present
Software Engineering Institute, Carnegie Mellon University, June 2004 - 2010
EDUCATION SYRACUSE UNIVERSITY: School of Education (IDD&E), Information Studies School,
L. C. Smith School of Engineering and Martin J. Whitman School of Management
Ph.D. INSTRUCTIONAL DESIGN, DEVELOPMENT & EVALUATION 2002 – 2005
- FOCUS: Human Performance Technology & Organizational Change/CMM
M. S. INSTRUCTIONAL DESIGN, DEVELOPMENT & EVALUATION 2001 – 2002
M. S. TELECOMMUNICATIONS & NETWORK MANAGEMENT 1997 – 1999
M. S. ENGINEERING MANAGEMENT (Productivity & Quality Assurance) 1994 – 1996
M. S. INFORMATION RESOURCE MANAGEMENT 1989 – 1992
M.B.A. MANAGEMENT INFORMATION SYSTEMS (Innovation & Change Mgmt) 1985 – 1988
[B. S. GENERAL BUSINESS (Accounting Minor, Associates Degree in Accounting) 1981 – 1985]
CONSULTING & INSTRUCTOR (2007 - Present)
CORNELL UNIVERSITY, Online Learning branch (eCornell), 950 Danby Road, Ithaca, NY 14850
- Instructor for six online courses in Project Leadership
- Instructor for six online courses in Systems Design
- Course reviewer, and PMP certification review person, for eCornell’s certification of online
courses as a PMI Registered Education Provider (REP)
ADJUNCT PROFESSOR (2006 - 2014)
SYRACUSE UNIVERSITY, Whitman Management School, 721 University Avenue, Syracuse, NY 13244
Electrical Eng. & Comp. Science, 111 College Place, Syracuse, NY 13244
- Instructor for three sections of courses per semester
MIS 325 INTRODUCTION TO INFORMATION SYSTEMS FOR MANAGERS
- Also have taught in the past
CPS 181 INTRODUCTION TO COMPUTING

4. MARK R. WADEMAN Resume Page 4
SOFTWARE COPYRIGHTS
Corporate Ash Accounting Information System (SAS), 1995
Fuel Supply's Executive Information System (SAS), 1993
[NMPC's Plain Language Billing Software (COBOL), 1987]
PMP EXAM INSTRUCTOR (2004 - 2010)
Serve as instructor developing and delivering Project Management Professional (PMP) Exam
Preparation Classes to professionals studying for their PMP Exam. Programs delivered through the
Syracuse Chapter of the Project Management Institutes (PMI) as well as through National Grid.
PROFESSIONAL TRAINING
Information Technology Infrastructure Library (ITIL) Foundation Seminar March 26-28, 2012
People CMM Training, Carnegie-Mellon/Software Engineering Institute February 23-25, 2005
Managing IT Projects, George Washington University, Washington, DC December 16-19, 2002
MBA Upgrade, Syracuse University, School of Management August 5-10, 2001
INFRASTRUCTURE & SOFTWARE CERTIFICATIONS (2010 - Present)
HARDWARE: ITIL Service Management Foundation Certification, 2011
SOFTWARE: Microsoft Office Specialist (MOS) Certification, Excel Expert Level, 2010
Microsoft Office Specialist (MOS) Certification, Excel Core Level, 2010
EXTRACURRICULAR ACTIVITIES
International Assembly: Leadership Board Member 1991 - Present
Active Member 1980 - Present
Faith Heritage School Board: Headmaster Search Committee 2005 - 2006
Vice-Chairman, School Board 2000 - 2004
Finance Aid Committee 2000 - 2002
Treasury Committee Leader 2000 - 2001
Construction Coordinator 1997 - 2000
School Board Member 1996 - 2004
Syracuse Rescue Mission: Food Services Volunteer 1993 - 1995
English Speaking Assistance: SU Chinese Visiting Scholars 1984 - 1994
International Friendship House: House Parents, SU students 1981 – 1989
SCHOLARSHIP & RESEARCH RECOGNITIONS
Winner of SYRACUSE UNIVERSITY’S 2006 IDD&E EXEMPLARY PH.D. DISSERTATION AWARD
Nominated for SYRACUSE UNIVERSITY’S 2006 SOE GRADUATE SCHOOL DOCTORAL PRIZE
FROM AMONG 242, 2002-2003 Syracuse University School of Education (SOE), Masters Degree
Graduates, was identified for "Excellence in Achievement" in three way
- Recipient of the Graduate School's "2003 Master's Prize, as one who Best Exemplifies
Excellence in Scholarship and Research at the Graduate Level".
- Awarded the "2003 IDD&E Project Management Award, for thoughtful and feasible
guidance on Research & Development projects".
- Selected as one of three persons, from 242 graduates, whose name was advanced as a possible
candidate to deliver "Syracuse University's Master's Graduate Commencement Speech".