Shoppers are increasingly price conscious and take advantage of offers across channels like email and mobile. Marketers need to track customers' full journeys across channels to understand marketing ROI and optimize spending. Having a unified view of customer interactions and spending allows companies to improve customer lifetime value by providing personalized experiences. Data-driven marketing requires measuring three key stages: attribution to understand which channels influence purchases, optimization to see which channels customers use prior to buying, and tracking the complete customer journey.
1. IKONSOFT has supported over 100 loyalty program initiatives.
2.Project managed over 27 programs as A-Z turn-key solution.
3.Our expertise will keep you ahead of the game in today’s rapidly evolving world of multi-channel and social media integration, mobile consumers, real-time marketing and more with our loyalty platform.
4.If you need to launch a new loyalty program initiative on a tight schedule, with low risk and a high return on your loyalty program investment – partner with IKONSOFT.
5.We can guarantee the success of your loyalty card program through our industry experience and expertise.
Marketing intelligence at your fingertips. AgilOne Digital Edition gives you access tol key customer trends across your email and web channels – including revenue trends, sources, average order value and much more.
Snipp Webinar With Loyalty360 - The State of Loyalty in 2017Snipp Interactive
Loyalty in the US is at a tipping point. With the number of companies entering the marketplace and competing for consumer attention skyrocketing, capturing consumer loyalty is not an option - it is essential to the survival of brands. In fact, according to eMarketer, the majority of US marketers intend to allocate more of their budgets to customer loyalty in 2017, with many anticipating significant increases in spending on loyalty.
However, knowing how to spend your budget on loyalty is part in parcel to succeeding in the market place. Join Snipp and Loyalty360 as we examine the state of loyalty in 2017, bringing brands the information they need to ensure loyalty initiatives are focused, strategic, and ultimately, will win over consumers for the long term.
In this webinar, you will learn:
• Key trends for loyalty in 2017, such as the importance of “Lifestyle Loyalty”
• Best practices for setting up winning programs. Want to know how to incorporate the Internet of Things into your own loyalty program? We’ve got you covered!
• A specially developed model & framework developed by our industry leading loyalty consultants to keep you on track as you plan for and manage your loyalty initiatives
NRF 2019: Retail's Big Show
Malachi Bennett, Loyalty Partnerships, Retail Marketing North America, Shell
Sara Elinson, Principal, Transaction Advisory Services, Ernst & Young
Jeff Hassman, CMO, Fuel Rewards, Excentus Corp.
Mladen Vladic, General Manager, Loyalty Services, FIS Global
Everyone has a creative potential! Yes that's right. We all have the innate capacity for creative activity. ZaVue Solutions deals with providing novel business ideas and an opportunity to do online writing to earn a good amount in your lives.
Website: http://zavuesolutions.com/
Like and share our Facebook page to get updates;
https://www.facebook.com/zavuesolutions/
1. IKONSOFT has supported over 100 loyalty program initiatives.
2.Project managed over 27 programs as A-Z turn-key solution.
3.Our expertise will keep you ahead of the game in today’s rapidly evolving world of multi-channel and social media integration, mobile consumers, real-time marketing and more with our loyalty platform.
4.If you need to launch a new loyalty program initiative on a tight schedule, with low risk and a high return on your loyalty program investment – partner with IKONSOFT.
5.We can guarantee the success of your loyalty card program through our industry experience and expertise.
Marketing intelligence at your fingertips. AgilOne Digital Edition gives you access tol key customer trends across your email and web channels – including revenue trends, sources, average order value and much more.
Snipp Webinar With Loyalty360 - The State of Loyalty in 2017Snipp Interactive
Loyalty in the US is at a tipping point. With the number of companies entering the marketplace and competing for consumer attention skyrocketing, capturing consumer loyalty is not an option - it is essential to the survival of brands. In fact, according to eMarketer, the majority of US marketers intend to allocate more of their budgets to customer loyalty in 2017, with many anticipating significant increases in spending on loyalty.
However, knowing how to spend your budget on loyalty is part in parcel to succeeding in the market place. Join Snipp and Loyalty360 as we examine the state of loyalty in 2017, bringing brands the information they need to ensure loyalty initiatives are focused, strategic, and ultimately, will win over consumers for the long term.
In this webinar, you will learn:
• Key trends for loyalty in 2017, such as the importance of “Lifestyle Loyalty”
• Best practices for setting up winning programs. Want to know how to incorporate the Internet of Things into your own loyalty program? We’ve got you covered!
• A specially developed model & framework developed by our industry leading loyalty consultants to keep you on track as you plan for and manage your loyalty initiatives
NRF 2019: Retail's Big Show
Malachi Bennett, Loyalty Partnerships, Retail Marketing North America, Shell
Sara Elinson, Principal, Transaction Advisory Services, Ernst & Young
Jeff Hassman, CMO, Fuel Rewards, Excentus Corp.
Mladen Vladic, General Manager, Loyalty Services, FIS Global
Everyone has a creative potential! Yes that's right. We all have the innate capacity for creative activity. ZaVue Solutions deals with providing novel business ideas and an opportunity to do online writing to earn a good amount in your lives.
Website: http://zavuesolutions.com/
Like and share our Facebook page to get updates;
https://www.facebook.com/zavuesolutions/
4 steps to supercharge your cross selling effortsCatalyst
Selling more products and services to existing customers is easier than acquiring new ones. Here are four basic steps to implement a systematic, customer-centric CRM program that will help you get more out of your cross-selling efforts.
Capillary enables retail marketers to easily and quickly manage their customer data, gain insights and personalize interactions across multiple channels, driving a significant increase in sales and loyalty.
Personalize Your Marketing - Your Customers and CFO Will Thank YouInsight Summit Series
Presentation by Amrit Kirpalani from Nectar Online Media & Matt Koppelman from Riddell at the Insight Summit Series: 2014 Digital Advertising + Marketing Summit
Subscribed 2015: Why Subscriber Experience is Key to GrowthZuora, Inc.
Every subscription business wants more traffic, more leads, more customers and more raving fans. But in order to achieve that it is critical that each and every visitor, lead and customer have a great experience at every interaction with your brand. Hear how this goes wrong, who is doing it right and walk away with a action plan for mastering this to drive growth at your business.
A merchant's guide to capturing competitive landscape of Cyber Monday. This is a short summary of decoding retail data for your category performance, decoding consumer behavior and creating a foundation for future planning.
Mech/ Merchandise /Revenue/Gross Profit/Margin/Dollars/Data/Ecommerce/Omnichannel/Retail
A holistic approach to marketing, customers, media requires a similar approach to measurement, allocation and optimization. But attribution modeling in an organization often seems overwhelming – requiring high and mid-level buy-in and overcoming massive organizational inertia. Lets break this down. 3 Day Blinds markets across all possible channels. CRO Dan Williams explains how the company built a model that accounts for the complex interactions between his digital and offline marketing spend.
*** Leveraging Data to Build Brand Affinity, Increase Loyalty and Drive Revenue ***
* Get Secrets to Top Performers’ Success in Customer-centric Marketing Strategies *
In this SlideShare presentation, you’ll learn how business leaders in a variety of different industries are leveraging their own data to become a more customer-driven organization.
Learn how they are:
- Using customer analytics to drive marketing strategies
- Improving transactional and emotional loyalty with customized offers
- Increasing revenue via a more targeted marketing approach
- Staying top of mind with customers and prospects alike
Is your company ready to take full advantage of customer data to attract and engage loyal buyers across marketing, sales and service? Take some tips from top performers and model your own data driven marketing efforts to theirs for your own success.
Digital CRM, saving & loyalty programs for FMCG by BDmyShopiBD myShopi
Presentation by BD myShopi on digital CRM, saving and loyalty programs for FMCG brands. Belgian case studies on Nestlé, Garnier, Coca-Cola, Danone and more. For more info, see http://www.bdmyshopi.com
Presentation by Kris De Kock, at Faces of Content Seminar: Customer Retention & Loyalty, September 2015, Belgium.
TapOn - A marketing tool transforming your customers into brand advocates.TapOn
A marketing automation tool fed by behavioral Big Data captured at in-store POSs, with a feature-rich loyalty program at its heart that ties customers to brands.
Retailers are merging creativity, pragmatism and technology to develop new solutions that resonate with shoppers. Check out how Newell Brands’ stationery brand, Bond, is helping companies use technology to provide a personal touch for their best customers. Learn how investing in ultra-personalized service pays off when it comes to customer loyalty and repeat sales. Gamestop's Jason Allen shares highlights from the company's store efforts to boost inventory turns, drive repeat client engagement and improve the overall customer experience through ship from store programs and mobile clienteling. Presentation from Retail's Digital Summit 2016.
4 steps to supercharge your cross selling effortsCatalyst
Selling more products and services to existing customers is easier than acquiring new ones. Here are four basic steps to implement a systematic, customer-centric CRM program that will help you get more out of your cross-selling efforts.
Capillary enables retail marketers to easily and quickly manage their customer data, gain insights and personalize interactions across multiple channels, driving a significant increase in sales and loyalty.
Personalize Your Marketing - Your Customers and CFO Will Thank YouInsight Summit Series
Presentation by Amrit Kirpalani from Nectar Online Media & Matt Koppelman from Riddell at the Insight Summit Series: 2014 Digital Advertising + Marketing Summit
Subscribed 2015: Why Subscriber Experience is Key to GrowthZuora, Inc.
Every subscription business wants more traffic, more leads, more customers and more raving fans. But in order to achieve that it is critical that each and every visitor, lead and customer have a great experience at every interaction with your brand. Hear how this goes wrong, who is doing it right and walk away with a action plan for mastering this to drive growth at your business.
A merchant's guide to capturing competitive landscape of Cyber Monday. This is a short summary of decoding retail data for your category performance, decoding consumer behavior and creating a foundation for future planning.
Mech/ Merchandise /Revenue/Gross Profit/Margin/Dollars/Data/Ecommerce/Omnichannel/Retail
A holistic approach to marketing, customers, media requires a similar approach to measurement, allocation and optimization. But attribution modeling in an organization often seems overwhelming – requiring high and mid-level buy-in and overcoming massive organizational inertia. Lets break this down. 3 Day Blinds markets across all possible channels. CRO Dan Williams explains how the company built a model that accounts for the complex interactions between his digital and offline marketing spend.
*** Leveraging Data to Build Brand Affinity, Increase Loyalty and Drive Revenue ***
* Get Secrets to Top Performers’ Success in Customer-centric Marketing Strategies *
In this SlideShare presentation, you’ll learn how business leaders in a variety of different industries are leveraging their own data to become a more customer-driven organization.
Learn how they are:
- Using customer analytics to drive marketing strategies
- Improving transactional and emotional loyalty with customized offers
- Increasing revenue via a more targeted marketing approach
- Staying top of mind with customers and prospects alike
Is your company ready to take full advantage of customer data to attract and engage loyal buyers across marketing, sales and service? Take some tips from top performers and model your own data driven marketing efforts to theirs for your own success.
Digital CRM, saving & loyalty programs for FMCG by BDmyShopiBD myShopi
Presentation by BD myShopi on digital CRM, saving and loyalty programs for FMCG brands. Belgian case studies on Nestlé, Garnier, Coca-Cola, Danone and more. For more info, see http://www.bdmyshopi.com
Presentation by Kris De Kock, at Faces of Content Seminar: Customer Retention & Loyalty, September 2015, Belgium.
TapOn - A marketing tool transforming your customers into brand advocates.TapOn
A marketing automation tool fed by behavioral Big Data captured at in-store POSs, with a feature-rich loyalty program at its heart that ties customers to brands.
Retailers are merging creativity, pragmatism and technology to develop new solutions that resonate with shoppers. Check out how Newell Brands’ stationery brand, Bond, is helping companies use technology to provide a personal touch for their best customers. Learn how investing in ultra-personalized service pays off when it comes to customer loyalty and repeat sales. Gamestop's Jason Allen shares highlights from the company's store efforts to boost inventory turns, drive repeat client engagement and improve the overall customer experience through ship from store programs and mobile clienteling. Presentation from Retail's Digital Summit 2016.
Marketing et intelligence artificielle: une révolution algorithmique au servi...isabelleviale39
Téléchargez gratuitement ma publication, une étude (dans le cadre d'une thèse professionnelle) de 300 pages, sur le site www.ai-marketing-mag.com.
Ce document expose les enjeux économiques de l'intelligence artificielle, laquelle constitue la clé de voûte des nouveaux écosystèmes construit autour du Big Data. Ce document apporte une méthodologie aux marketeurs et entrepreneurs pour savoir identifier les opportunités de créer une valeur différenciante significative à leur entreprise, en détectant les activités susceptibles d'être optimisées avec de l'intelligence artificielle. Enfin, la dernière partie consiste à poser une stratégie à deux vitesses pour accompagner l'entreprise dans ses nouveaux projets d'intelligence artificielle.
L'intelligence artificielle n'est pas un enjeu technologique mais un enjeu de transformation digitale des entreprises.
7 Ways Brands can use Beacon Tech to Make it Big in 2016Beaconstac
This webinar talks about 7 innovative ways in which brands can leverage beacons to ramp up their marketing strategy in 2016. Also contains examples of some of the best iBeacon campaigns of 2015.
7 Ways Retailers can Cash in on Beacon MarketingBeaconstac
iBeacon technology, with its ability to detect a customer’s proximity and collect data, empowers retailers with myriad opportunities to engage with customers better. This webinar talks about how retailers can increase sales and generate more revenue using beacons. It also covers dos and don'ts for iBeacon Marketing.
What makes up a marketing intelligence systemSameer Mathur
What makes up a marketing intelligence system
CHAPTER-3, SCANNING THE MARKETING ENVIRONMENT, FORECASTING DEMAND, AND CONDUCTING MARKETING RESEARCH.
KOTLER MARKETING MANAGEMENT
This webinar contains:
-How online shopper's behavior has shifted
-Shifting trends in e-commerce in 2016
-E-commerce trends predictions for 2017
-Strategies to adopt to grow a proactive approach
A look at where eCommerce was and where it's headed. We walk through how consumer behavior has changed over the past 5 years, trends from 2016, predictions from 2017, and 7 actionable steps to creating a proactive marketing strategy.
With increased competition across multiple channels, small to mid-sized retailers now more than ever must optimize every sale. Leveraging the right POS system can help retailers create distinct customer profiles with unique buyer preferences to increase sales and enable better customer service.
Igniting Summer Sales: Marketing Strategies for a Successful SeasonKlaviyo
Summer’s right around the corner, and the competition for your customers’ attention is hotter than ever as brands increasingly shift their focus to ecommerce. Are you equipped to see record-high sales?
Join BigCommerce and Klaviyo as we unpack the latest trends in consumer behavior and what they mean for your brand’s summer sales strategy. You’ll explore ecommerce growth trends by vertical, email marketing engagement tactics practiced by top DTC brands, and the new state of relationship-building that consumers expect from ecommerce brands.
Plus you'll hear from Solo Stove, a global leader of portable stainless steel wood-burning stoves and fire pits. Tune in to discover the brand’s marketing game plan, and hear how they plan to drive sales all summer long.
Whether it's your main season or your makeup season, summer's the time to deliver unforgettable customer experiences.
Loymax solution - software for loyalty program and marketing campaign manage...Loymax
Loymax IT solutions allow you to succeed in main business cases of Loyalty Marketing. There are four main System's modules to use: Loymax CRM, Loyalty Management, Loymax Communications, Loymax BI. The Single-Window Service of Marketing Campaign Management will let you: - Gather Big Data Base of your customers via offline/online data collection and analysis; - Make a complete customer profile, including commodity bundle, buying behavior, and receipt history; - Create customer segments based on purchase patterns, demographics and more; - Identify your most loyal customers via data base and analytics; - Identify sales growth opportunities based on loyalty program data; - Performance analysis of marketing campaigns and communication tools; - Drive important marketing strategies and fatten the profits; - Manage your massive and personal offers and messaging at Mobile App and Marketplace; - Manage your Loyalty cards, coupons and gift certificates output; - Control your clients’ bonus and point accounts (collection and redemption).
Making Retail Personal - Use data to reach the right customersMapp Digital
Marketing in the Retail landscape faces many challenges. Hear Mapp & Edinburgh Wooden Mill Group discuss data strategies you can implement to reach the right customers and increase customer lifetime value.
In this webinar we deep-dive into:
- Retail Strategies
- How EMWG market across their 14 different brands using Mapp Engage
- How you can keep up with the digital savvy shopper
Learn how you can break through data silos and how to take a data led approach to your marketing and how technology can innovate your email, web, social and display campaigns.
Customer intimacy as recession proof strategyRemco Kroes
Don’t let your business run aground in these challenging times.
Make sure that everyone in your organization is working together in a structured and customer centric way to gain and retain customers.
During this presentation it is argued that e-mail marketing is a powerful method to boost sales to new and existing customers.
There is however a big danger in e-mail marketing: do it right and you can convert more leads. Do it wrong and your customer walks away!
This presentation will provide views on how to get value from e-mail marketing initiatives.
ICEW 2013 Amanda Cromhout - Big Data: the key to making customer-centric cha...TheFocusGroup
Regardless of the type of organisation, you need to mine your data to provide a truly customer-centric offering. Your data should be at the heart of your product strategy. Amanda encourages organisations to explore under the tip of the iceberg, diving deep into the data you hold on them to maximise your sales and profits.
Deloitte and Tulip Retail unveiled Retail’s Omnichannel omnichallenge, a survey that looked at the plans, perceptions and challenges faced by Canadian retailers.
Top 3 Ways to Align Sales and Marketing Teams for Rapid GrowthDemandbase
In this session, Demandbase’s Stephanie Quinn, Sr. Director of Integrated and Digital Marketing, Devin Rosenberg, Director of Sales, and Kevin Rooney, Senior Director of Sales Development will share how sales and marketing shapes their day-to-day and what key areas are needed for true alignment.
5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
2) ‘Alternative’ Lead Gen - Advocacy
3) The Beautiful Basics - Conversion Rate Optimization
4) Land that Bottom Line - Profitability
5) Roll the Dice - New Business Models
The session includes a brief history of the evolution of search before diving into the roles technology, content, and links play in developing a powerful SEO strategy in a world of Generative AI and social search. Discover how to optimize for TikTok searches, Google's Gemini, and Search Generative Experience while developing a powerful arsenal of tools and templates to help maximize the effectiveness of your SEO initiatives.
Key Takeaways:
Understand how search engines work
Be able to find out where your users search
Know what is required for each discipline of SEO
Feel confident creating an SEO Plan
Confidently measure SEO performance
Come learn how YOU can Animate and Illuminate the World with Generative AI's Explosive Power. Come sit in the driver's seat and learn to harness this great technology.
Digital marketing is the art and science of promoting products or services using digital channels to reach and engage with potential customers. It encompasses a wide range of online tactics and strategies aimed at increasing brand visibility, driving website traffic, generating leads, and ultimately, converting those leads into customers.
https://nidmindia.com/
Short video marketing has sweeped the nation and is the fastest way to build an online brand on social media in 2024. In this session you will learn:- What is short video marketing- Which platforms work best for your business- Content strategies that are on brand for your business- How to sell organically without paying for ads.
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...Valters Lauzums
E-commerce in 2024 is characterized by a dynamic blend of opportunities and significant challenges. Supply chain disruptions and inventory shortages are critical issues, leading to increased shipping delays and rising costs, which impact timely delivery and squeeze profit margins. Efficient logistics management is essential, yet it is often hampered by these external factors. Payment processing, while needing to ensure security and user convenience, grapples with preventing fraud and integrating diverse payment methods, adding another layer of complexity. Furthermore, fulfillment operations require a streamlined approach to handle volume spikes and maintain accuracy in order picking, packing, and shipping, all while meeting customers' heightened expectations for faster delivery times.
Amid these operational challenges, customer data has emerged as an important strategy. By focusing on personalization and enhancing customer experience from historical behavior, businesses can deliver improved website and brand experienced, better product recommendations, optimal promotions, and content to meet individual preferences. Better data analytics can also help in effectively creating marketing campaigns, improving customer retention, and driving product development and inventory management.
Innovative formats such as social commerce and live shopping are beginning to impact the digital commerce landscape, offering new ways to engage with customers and drive sales, and may provide opportunity for brands that have been priced out or seen a downturn with post-pandemic shopping behavior. Social commerce integrates shopping experiences directly into social media platforms, tapping into the massive user bases of these networks to increase reach and engagement. Live shopping, on the other hand, combines entertainment and real-time interaction, providing a dynamic platform for showcasing products and encouraging immediate purchases. These innovations not only enhance customer engagement but also provide valuable data for businesses to refine their strategies and deliver superior shopping experiences.
The e-commerce sector is evolving rapidly, and businesses that effectively manage operational challenges and implement innovative strategies are best positioned for long-term success.
It's another new era of digital and marketers are faced with making big bets on their digital strategy. If you are looking at modernizing your tech stack to support your digital evolution, there are a few can't miss (often overlooked) areas that should be part of every conversation. We'll cover setting your vision, avoiding siloes, adding a democratized approach to data strategy, localization, creating critical governance requirements and more. Attendees will walk away with actions they can take into initiatives they are running today and consider for the future.
How to Run Landing Page Tests On and Off Paid Social PlatformsVWO
Join us for an exclusive webinar featuring Mariate, Alexandra and Nima where we will unveil a comprehensive blueprint for crafting a successful paid media strategy focused on landing page testing.With escalating costs in paid advertising, understanding how to maximize each visitor’s experience is crucial for retention and conversion.
This session will dive into the methodologies for executing and analyzing landing page tests within paid social channels, offering a blend of theoretical knowledge and practical insights.
The Pearmill team will guide you through the nuances of setting up and managing landing page experiments on paid social platforms. You will learn about the critical rules to follow, the structure of effective tests, optimal conversion duration and budget allocation.
The session will also cover data analysis techniques and criteria for graduating landing pages.
In the second part of the webinar, Pearmill will explore the use of A/B testing platforms. Discover common pitfalls to avoid in A/B testing and gain insights into analyzing A/B tests results effectively.
For too many years marketing and sales have operated in silos...while in some forward thinking companies, the two organizations work together to drive new opportunity development and revenue. This session will explore the lessons learned in that beautiful dance that can occur when marketing and sales work together...to drive new opportunity development, account expansion and customer satisfaction.
No, this is not a conversation about MQLs and SQLs. Instead we will focus on a framework that allows the two organizations to drive company success together.
Digital Money Maker Club – von Gunnar Kessler digital.focsh890
Title One is a comprehensive examination of the impact of digital technologies on
modern society. In a world where technology continues to advance rapidly, this article delves into the nuances and complexities of the digital age, exploring Its implications across various sectors and aspects of life.
Core Web Vitals SEO Workshop - improve your performance [pdf]Peter Mead
Core Web Vitals to improve your website performance for better SEO results with CWV.
CWV Topics include:
- Understanding the latest Core Web Vitals including the significance of LCP, INP and CLS + their impact on SEO
- Optimisation techniques from our experts on how to improve your CWV on platforms like WordPress and WP Engine
- The impact of user experience and SEO
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
5. They are taking advantage of offers
• 80% of American adults with
children redeem coupons
• 73% without children take
advantage of offers available
to them
6. …Across all channels
More affluent households ($60k-$80k the most) take advantage of
email and mobile
19. Source: Experian, “Why birthday emails should be a part of every
marketer’s program”, July 31, 2014
Tip #4 Collect the Right Data for Personalization
20. Tip #5 Leverage Innovation
In 3rd Party Customer
Acquisition Technology
36. “82.2% of marketers do
not have the ability to
measure cross-channel
performance or return
on investment.”
Laurie Sullivan
Multichannel Marketing
37. The Retail Executive’s Priorities
Shopping
Retail Executives are faced with
two seemingly conflicting
initiatives:
1. Grow top line revenues &
Increase the average
customer lifetime value
2. Do this with tighter budgets
that are under constant
scrutiny
Data-driven retailers are 33% more
likely to tailor each interaction based
on shopper needs.
-Aberdeen Group
38. What Challenges Do Retailer’s Encounter?
Fragmented Marketing Tech Stacks +
Separate Data Silos run by different users =
No Cross-Channel Measurement =
1. No Digital Marketing ROI
2. No Lifecycle Marketing
3. No holistic view of all shopper
interactions
4. Inability to address each shopper’s
needs
39. Data-driven retailers are more successful in meeting customer
needs as well as achieving operational efficiencies in their supply chain
management activities.”
-Aberdeen Group
“Data-Driven Retail: The Path To Maximize The Shopper Experience” Report
“
Creatives vs Quants
40. 3 Key Stages of Analysis:
Mobile
Display
Video
Social
Search
Shopping
Affiliate
Engagement
Tracking: 82.2% of performance marketers do not
have the ability to measure cross-channel
performance or return on investment.
Do you track your customers’ journeys?
Attribution: $137.5 billion is spent on digital
advertising.
Do you know the ROI of every dollar you’ve spent?
Optimization: Digital interactions influence 36 cents
of every dollar spent in retail stores, totaling $1.1
trillion annually.
Do you know which channels your customers
interact with before they decide to buy?
41. What needs to change?
• Track the Complete Journey
• Anonymous Web Surfing
• Prospect Nurturing
• Customer Lifetime Value
• Attribution for Every Step
• Give credit as appropriate
• Don’t lose sight of the value and
cost of each touch
• Measure and Optimize Digital
Marketing activity and
allocations
42.
43. Real-Time Actionable Insights Are Paramount
CAPTURE customer feedback and
customer BEHAVIOR in real-time.
What is an actionable behavior?
• Adding an item to a shopping cart
• Clicking on an item
• Downloading a coupon
44. RIGHT Person with the RIGHT Coupon
Targeted Campaign Control
Target shoppers with real-time
optimization of location, device
and custom targeting with traffic
caps
Voucher Code Support -
upload and track unique
coupons by source using
advanced attribution
options.
45. Applied: Real Time + Coupon Change
Retailer notices sunglasses are quickly selling!
Then receives an alert that stock is low:
Real-time analytics would allow them to:
• Order more to match the demand <or>
• Adjust the price to match the demand (kill the coupon, raise the price) <0r>
• Re-Direct to a different product
Marketers need to be Proactive instead of Reactive or their margins will crumble
48. Deep Dive: How do different combos perform?
Display Mobile Social Search eMail
Creative A
Coupon 1
Creative B
Coupon 2
Creative C
Coupon 3
49. Applying Deeper Math
Track and Adjust
your marketing
spend until your
TCA is optimized
with your CLV.
Wait, What?
50. Know the True Cost of Customer Acquisition
True Cost of Acquisition:
The cost of ALL tracked marketing touches
a single customer took that generated a
lead.
Problem: Most firms only measure the
Cost of the the last click!
51.
52. Growing Customer Lifetime Value
• Customer Satisfaction
• Good Customers
• Tailor Product/Offerings
• Good User Experience
• Build Habits
• Make Metric Driven
Decisions
53. Calculating Customer Lifetime Value
81% of retail executives would like to improve customer lifetime
value”
-Aberdeen Group
“State of CEM Market 2014: It’s All About Better Use Of Customer Data”
“
54. Mobile
Display
Video
Social
Search
Shopping
Affiliate
Engagement
Ac;onable
Marke;ng
Intelligence
Bring all Data Together to Make Decisions
56. Key Takeaways:
It’s easiest to grow the top of your funnel by making a good first
impression to your audience, and making signing up a primary CTA.
Consumers are more likely to opt-in when the focus is on price,
and the content is personal
Check your 3 Cs: Channel, Coupon & Creative
Balance Total Cost of Acquisition with Customer Lifetime
Value
Don’t overwhelm users with too many fields, or they will
abandon.
57. Q + A
Erik Charles
echarles@getCAKE.com
949.548.2253 x227
Twitter: @erikchaz
www.getcake.com
Jordan Cohen
jcohen@fluentco.com
646.647.2967
Twitter: @jcohen808
www.fluentco.com