SlideShare a Scribd company logo
2 converging drivers to marketing disruption
MILLENNIALS TECHNOLOGY
Technology, media fragmentation has
changed the game for marketers
The balance of power has changed
BRANDS
60s/70s/80s
RETAILER
90s to 00s
CONSUMER
Current
Technology has unleashed the
age of consumer empowerment
Enabled people to shop, share and
choose brands completely differently
It’s no longer about who
shouts loudest; but
about what brands give
their customers to value
& share.
And more importantly,
why they are doing it.
Which means
marketers have to think differently
Millennials: Ripping up the rulebook
How they value
the time they
have on this
planet & what
they want to do
with it is very
different
The generation born between 1980-2000
The oldest
millennial
today is late
30s and has a
young family!
Much is said about Millennials
Digital Natives Highly social
See limitless opportunitiesAmbitious & adventurous
Self-absorbed, narcissistic Citizens not consumers
No loyalty Highly loyal when values aligned
Demanding & entitled Seek balance
One word keeps coming up consistently
Millennials favour brands that empower them,
especially their sense of purpose
Research is making a strong case for
brands to support good causes
Millennials expect more from business
Deloitte Millennial Survey 2017
59% of Millennials believe
businesses are too fixated
on their own agendas and
not focused enough on
helping to improve society.
59%
Not Just Millennials
Society increasingly looking towards business to solve our problems
*The Consumer Study. From Marketing to Mattering
But perception is that business
is currently failing to deliver
*The Consumer Study. From Marketing to Mattering
Meanwhile brands are losing relevance
⌃Havas Meaningful Brands Global Report
But there is a clear upside and a powerful
opportunity for brands to seize
Brands that support social & environmental
issues will be rewarded with trust & loyalty
2015 Cone Communications/Ebiquity Global CSR Study
‘Cause’ drives high intent to purchase
2015 Cone/Echo Global CSR Opportunity Study
93% of consumers
will buy a product
associated with a
cause
93%
AND is a powerful driver of brand switching
#Cone Communications Ebiquity Global CSR Study
Australia following the global trend
69%of Australians think it’s OK
for brands to support good
causes and make money
at the same time.
58%will switch brands if a
different brand of similar
quality supported a good
cause
68%are more likely to
purchase a product
knowing that a portion of
the money would go to a
good cause
Edelman Good Purpose Study
Consumers Advocate for Purpose
Edelman Good Purpose Study
Consumers want to partner with brands
 71% believe brands and consumers could do more to support good causes by
working together
 63% want brands to make it easier for them to make a positive difference
Edelman Good Purpose Study
Consumers say they care,
but do their actions follow?
Nielsen Global CSR Study 2014
The Bottom Line:
Meaningfulness produces real results
Meaningful brands..
 Deliver 100% more KPI
outcomes
 Gain 46% more share of
wallet
 Outperform the
stockmarket by 133%
Havas Meaningful Brands Index
Brands that do good
grow faster than other brands
33% of people choose to buy from
brands they believe are doing social
or environmental good
Unilever’s Sustainable Living brands
accounted for nearly half the company’s
growth in 2015 and collectively
GREW 30% FASTER
than the rest of the business
GROWTH
33%
Unilever Consumer Study
Against this backdrop, Marketing & CSR
coming together to build social and brand value
Brands are now marketing themselves as
active contributors to Society
They are facilitating consumer contribution
Even acting as activists for causes
And empowering people towards a more
purposeful existence
Cause Marketing Case Studies
from around the world
Shake Shack’s Great American Shake Sale
for No Kid Hungry
Shake Shack’s Great American Shake Sale
for No Kid Hungry
 Funds raised:
 2012: $136k
 2013: $285k (+110%)
 2014: $338k (+18%)
 2015: $504k (+49%)
 2016: $597k (+18%)
 Redemption rate 44%
 Average additional spend:
+$8 per guest
 +4% increase in foot traffic
vs previous month
BUSINESS RESULTS (2013):SOCIAL RESULTS:
Still going strong & now rolling out globally
Pampers cares for babies’ happy
healthy development
Pampers 1 Pack = 1 Vaccine
September
11, 2007
Packaging
Pampers.com
Mailers
In-Store
PR
TV 30” & 60”
Print
1 pack = 1 vaccine
Pampers 1 Pack = 1 Vaccine
ss
We help
brands get on
the path to purpose
FOR MORE GLOBAL & AUSTRALIAN LOCAL CASE STUDIES, OR TO
FIND OUT MORE ABOUT OUR PATH TO PURPOSE METHODOLOGY
w: sundaylunch.com.au e: carolyn@sundaylunch.com.au p: +61 2 8007 6471
If you’d like to know more
GET IN
TOUCH

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Marketing to millennials

  • 1.
  • 2. 2 converging drivers to marketing disruption MILLENNIALS TECHNOLOGY
  • 3. Technology, media fragmentation has changed the game for marketers
  • 4. The balance of power has changed BRANDS 60s/70s/80s RETAILER 90s to 00s CONSUMER Current Technology has unleashed the age of consumer empowerment
  • 5. Enabled people to shop, share and choose brands completely differently
  • 6. It’s no longer about who shouts loudest; but about what brands give their customers to value & share. And more importantly, why they are doing it. Which means marketers have to think differently
  • 7. Millennials: Ripping up the rulebook How they value the time they have on this planet & what they want to do with it is very different
  • 8. The generation born between 1980-2000 The oldest millennial today is late 30s and has a young family!
  • 9. Much is said about Millennials Digital Natives Highly social See limitless opportunitiesAmbitious & adventurous Self-absorbed, narcissistic Citizens not consumers No loyalty Highly loyal when values aligned Demanding & entitled Seek balance
  • 10. One word keeps coming up consistently
  • 11. Millennials favour brands that empower them, especially their sense of purpose
  • 12. Research is making a strong case for brands to support good causes
  • 13. Millennials expect more from business Deloitte Millennial Survey 2017 59% of Millennials believe businesses are too fixated on their own agendas and not focused enough on helping to improve society. 59%
  • 14. Not Just Millennials Society increasingly looking towards business to solve our problems *The Consumer Study. From Marketing to Mattering
  • 15. But perception is that business is currently failing to deliver *The Consumer Study. From Marketing to Mattering
  • 16. Meanwhile brands are losing relevance ⌃Havas Meaningful Brands Global Report
  • 17. But there is a clear upside and a powerful opportunity for brands to seize
  • 18. Brands that support social & environmental issues will be rewarded with trust & loyalty 2015 Cone Communications/Ebiquity Global CSR Study
  • 19. ‘Cause’ drives high intent to purchase 2015 Cone/Echo Global CSR Opportunity Study 93% of consumers will buy a product associated with a cause 93%
  • 20. AND is a powerful driver of brand switching #Cone Communications Ebiquity Global CSR Study
  • 21. Australia following the global trend 69%of Australians think it’s OK for brands to support good causes and make money at the same time. 58%will switch brands if a different brand of similar quality supported a good cause 68%are more likely to purchase a product knowing that a portion of the money would go to a good cause Edelman Good Purpose Study
  • 22. Consumers Advocate for Purpose Edelman Good Purpose Study
  • 23. Consumers want to partner with brands  71% believe brands and consumers could do more to support good causes by working together  63% want brands to make it easier for them to make a positive difference Edelman Good Purpose Study
  • 24. Consumers say they care, but do their actions follow? Nielsen Global CSR Study 2014
  • 25. The Bottom Line: Meaningfulness produces real results Meaningful brands..  Deliver 100% more KPI outcomes  Gain 46% more share of wallet  Outperform the stockmarket by 133% Havas Meaningful Brands Index
  • 26. Brands that do good grow faster than other brands 33% of people choose to buy from brands they believe are doing social or environmental good Unilever’s Sustainable Living brands accounted for nearly half the company’s growth in 2015 and collectively GREW 30% FASTER than the rest of the business GROWTH 33% Unilever Consumer Study
  • 27. Against this backdrop, Marketing & CSR coming together to build social and brand value
  • 28. Brands are now marketing themselves as active contributors to Society
  • 29. They are facilitating consumer contribution
  • 30. Even acting as activists for causes
  • 31. And empowering people towards a more purposeful existence
  • 32. Cause Marketing Case Studies from around the world
  • 33. Shake Shack’s Great American Shake Sale for No Kid Hungry
  • 34. Shake Shack’s Great American Shake Sale for No Kid Hungry
  • 35.  Funds raised:  2012: $136k  2013: $285k (+110%)  2014: $338k (+18%)  2015: $504k (+49%)  2016: $597k (+18%)  Redemption rate 44%  Average additional spend: +$8 per guest  +4% increase in foot traffic vs previous month BUSINESS RESULTS (2013):SOCIAL RESULTS:
  • 36. Still going strong & now rolling out globally
  • 37. Pampers cares for babies’ happy healthy development
  • 38. Pampers 1 Pack = 1 Vaccine
  • 40. Pampers 1 Pack = 1 Vaccine
  • 41.
  • 42. ss We help brands get on the path to purpose
  • 43. FOR MORE GLOBAL & AUSTRALIAN LOCAL CASE STUDIES, OR TO FIND OUT MORE ABOUT OUR PATH TO PURPOSE METHODOLOGY w: sundaylunch.com.au e: carolyn@sundaylunch.com.au p: +61 2 8007 6471 If you’d like to know more GET IN TOUCH

Editor's Notes

  1. Not just students.
  2. Eg. Uber, Airbnb, Thankyou, Toms, Patagonia, Nike, Lululemon, Coke. Social media – Instagram, Snapchat, facebook, whatsapp
  3. In today’s social-media driven society, advocacy really is the holy grail
  4. Meaningful Brands track 3 areas: Personal Wellbeing, Collective Wellbeing and Marketplace. They see their marketing KPIs perform 100% better overall compared with less Meaningful Brands. With every 10% improvement in meaningfulness performance, individual brand KPIs grow by 2.5% for Familiarity, 4.9% for Overall Impression, 6.6% for Purchase Intent, 3.2% Repurchase Intent, 4.8% for Advocacy and 10.4% for Premium Pricing.
  5. Against this backdrop, change happening in companies around the world
  6. Exciting time to be a marketer
  7. Facilitation example
  8. Campaign started 2006 Belgium Rolled out to multiple markets since then & activated multiple times.
  9. Backed up by 360 degree support campaign