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Marketing
“Sustainability”
D. John Carlson
  • Strategic Planning Consultant
   • Behaviour Change Specialist
• Group Managing Director – Linc
    • Chairman – Days of Change
SUSTAINABILITY
•   Why is it important?
•   Who is it important to?
•   What are the keys?
•   How do you embrace it?
Why is sustainability
   important?
• Moral responsibility
• Market expectations
• Bottomline performance
TOMORROW’S CHILD
   Without a name; and unseen face
  and knowing not your time nor place
 Tomorrow’s Child, though yet unborn,
    I met you first last Tuesday morn.
     A wise friend introduced us two,
  and through his shining point of view
    I saw a day which you would see;
       A day for you, and not for me
 Knowing you has changed my thinking
        for I never had an inkling
       that perhaps the things I do
 might someday, somehow, threaten you
  Tomorrow’s child, my daughter-son
       I’m afraid I’ve just begun
   To think of you and of your good,
 Though always having known I should.
       Begin I will to weigh the cost
    Of what I squander; what is lost
          If ever I forget that you
   will someday come to live here too.
                                          - Suhit Anantula
“The best way to make money is to work
out what people want and give it to
them. It’s very hard to change what
people want and, if you lie, people will
see through you fast enough”.
CONSUMERS
• 10% - 20% want “true green”
• 50% to 60% want “light green”
• 80% take “green” into account
EMPLOYEES
• 90% of job applicants are
  influenced by your reputation
• 61% of job applicants will
  ignore incomparable brands
Who is sustainability
  important for?
•   Staff
•   Clients
•   Suppliers
•   You
30% of people now take the
environment into account in “all
or most” of their purchases.
“Major businesses throughout
the UK, Europe and USA are
demanding sustainability.”
What are the keys to
    successful
  ‘sustainability’
    marketing?
•   Define sustainability
•   Be sustainable
•   Demonstrate sustainability
•   Don’t “sell” sustainability
•   Perform
DEFINE SUSTAINABILITY
‘Sustainability’ is close to
 meaningless in Australia
Often confused with:
• ‘Ethical marketing’
• ‘Green marketing’
Economy                 Community

      sustainability


          Environment
Decide what you actually mean
when you talk about
sustainability and focus on that
meaning.
BE SUSTAINABLE
Given growing levels of
transparency, ‘walking the talk’.
Social media will destroy your
credibility if you fabricate your
‘sustainability’ credentials.
Adopt sustainable practices and
demand the same of your
suppliers.
DEMONSTRATE SUSTAINABILITY
Make sustainability part of your
brand and hence your behaviour
– walking the talk.
1. Board   2. Senior Management   3. Middle Management   4. Lower Management 5. Staff
• Replace DM with EDM
• Use recycled materials
• Embrace digital media
DON’T “SELL” SUSTAINABILITY
• “Bragging” equates to “green
  washing”
• Green washing is “death”
PERFORM
If your project does not
“perform” first – it will not sell
on the basis of “sustainability”.
Sustainability alone is never
enough.
“Successful green products have been
positioned around performance first, with the
environment as a secondary benefit,” he says.
“If green products can be shown to have a
personal benefit, they will do well, but not if
the benefit is societal.”
How do we embrace
  ‘sustainability’
    marketing?
•   Product
•   Price
•   Place (Distribution)
•   Promotion (Communication)
PRODUCT
•   Address consumer demand
•   Satisfy accepted criteria
•   Be certified where possible
•   Perform very well
PRICE
• Be competitive
• Offer added value
• Demonstrate tangible value
DISTRIBUTION
• Reinforce ‘sustainability’
• Make it as easy as possible
• Make it a differentiator
COMMUNICATION
•   Embrace new technologies
•   Embrace credible sources
•   Win ‘awards’
•   Be open and honest
“Green marketing involves developing and
promoting products and services that satisfy
your customers’ wants and needs for
quality, performance, affordable pricing and
convenience without having a detrimental
impact on the environment”.
Some final thoughts…
‘Sustainable’ business has been
called ‘principled capitalism’ –
and should be positioned as
such.
The community is embracing
‘deferred responsibility’ – and
want you to participate.
Sustainability is now a ‘brand
differentiator’ – but will soon be
a ‘consumer expectation’.
Consumers are staggeringly
sceptical; ‘trust’ is exclusive –
and social media can be your
best friend or worst enemy.
The fact that you are on a
journey does not damage
credibility – so long as you are
open and honest.
Avoid discussion of ‘climate
change’.
“SUSTAINABILITY”
  Is all about delivering a better
(the best possible) quality of life.
Interface Carpets
THANK YOU
(for not going to sleep)

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Marketing sustainability february 2012

  • 2. D. John Carlson • Strategic Planning Consultant • Behaviour Change Specialist • Group Managing Director – Linc • Chairman – Days of Change
  • 3. SUSTAINABILITY • Why is it important? • Who is it important to? • What are the keys? • How do you embrace it?
  • 5. • Moral responsibility • Market expectations • Bottomline performance
  • 6. TOMORROW’S CHILD Without a name; and unseen face and knowing not your time nor place Tomorrow’s Child, though yet unborn, I met you first last Tuesday morn. A wise friend introduced us two, and through his shining point of view I saw a day which you would see; A day for you, and not for me Knowing you has changed my thinking for I never had an inkling that perhaps the things I do might someday, somehow, threaten you Tomorrow’s child, my daughter-son I’m afraid I’ve just begun To think of you and of your good, Though always having known I should. Begin I will to weigh the cost Of what I squander; what is lost If ever I forget that you will someday come to live here too. - Suhit Anantula
  • 7. “The best way to make money is to work out what people want and give it to them. It’s very hard to change what people want and, if you lie, people will see through you fast enough”.
  • 8. CONSUMERS • 10% - 20% want “true green” • 50% to 60% want “light green” • 80% take “green” into account
  • 9. EMPLOYEES • 90% of job applicants are influenced by your reputation • 61% of job applicants will ignore incomparable brands
  • 10.
  • 11. Who is sustainability important for?
  • 12. Staff • Clients • Suppliers • You
  • 13.
  • 14. 30% of people now take the environment into account in “all or most” of their purchases.
  • 15. “Major businesses throughout the UK, Europe and USA are demanding sustainability.”
  • 16.
  • 17. What are the keys to successful ‘sustainability’ marketing?
  • 18. Define sustainability • Be sustainable • Demonstrate sustainability • Don’t “sell” sustainability • Perform
  • 19. DEFINE SUSTAINABILITY ‘Sustainability’ is close to meaningless in Australia
  • 20. Often confused with: • ‘Ethical marketing’ • ‘Green marketing’
  • 21. Economy Community sustainability Environment
  • 22. Decide what you actually mean when you talk about sustainability and focus on that meaning.
  • 23. BE SUSTAINABLE Given growing levels of transparency, ‘walking the talk’.
  • 24. Social media will destroy your credibility if you fabricate your ‘sustainability’ credentials.
  • 25. Adopt sustainable practices and demand the same of your suppliers.
  • 26.
  • 27. DEMONSTRATE SUSTAINABILITY Make sustainability part of your brand and hence your behaviour – walking the talk.
  • 28.
  • 29. 1. Board 2. Senior Management 3. Middle Management 4. Lower Management 5. Staff
  • 30. • Replace DM with EDM • Use recycled materials • Embrace digital media
  • 31. DON’T “SELL” SUSTAINABILITY • “Bragging” equates to “green washing” • Green washing is “death”
  • 32.
  • 33. PERFORM If your project does not “perform” first – it will not sell on the basis of “sustainability”. Sustainability alone is never enough.
  • 34. “Successful green products have been positioned around performance first, with the environment as a secondary benefit,” he says. “If green products can be shown to have a personal benefit, they will do well, but not if the benefit is societal.”
  • 35.
  • 36. How do we embrace ‘sustainability’ marketing?
  • 37. Product • Price • Place (Distribution) • Promotion (Communication)
  • 38. PRODUCT • Address consumer demand • Satisfy accepted criteria • Be certified where possible • Perform very well
  • 39. PRICE • Be competitive • Offer added value • Demonstrate tangible value
  • 40. DISTRIBUTION • Reinforce ‘sustainability’ • Make it as easy as possible • Make it a differentiator
  • 41. COMMUNICATION • Embrace new technologies • Embrace credible sources • Win ‘awards’ • Be open and honest
  • 42. “Green marketing involves developing and promoting products and services that satisfy your customers’ wants and needs for quality, performance, affordable pricing and convenience without having a detrimental impact on the environment”.
  • 44. ‘Sustainable’ business has been called ‘principled capitalism’ – and should be positioned as such.
  • 45. The community is embracing ‘deferred responsibility’ – and want you to participate.
  • 46. Sustainability is now a ‘brand differentiator’ – but will soon be a ‘consumer expectation’.
  • 47. Consumers are staggeringly sceptical; ‘trust’ is exclusive – and social media can be your best friend or worst enemy.
  • 48. The fact that you are on a journey does not damage credibility – so long as you are open and honest.
  • 49. Avoid discussion of ‘climate change’.
  • 50. “SUSTAINABILITY” Is all about delivering a better (the best possible) quality of life.
  • 51.
  • 53. THANK YOU (for not going to sleep)