SlideShare a Scribd company logo
Marketing
                                     for SMEs


Taking planned action gets results
What is marketing?

                                         Customer


        Product/Service                                 Sales Performance



                                       Your Business
                                      RELATIONSHIPS


           Financial                                        Distribution
          Management                                         Channels


                                       Business Goals


 Taking planned action gets results
Marketing Planning Process?

                                       Business Goals

                      Financial                               Vision


                                     Marketing Strategy

                      Branding                           Communications


                                     Marketing Planning

Service/product development                             Creative and Media


Taking planned action gets results
Issues for SMEs


vBusiness idea                        Marketing Uncertainty
vPersonality of                       Ø Driven by sales
 business owner
                                       “follow the income”
vSkills                               Ø Enter marketing at comms
vExpertise                              level
vKnowledge                            Ø Seek PULL marketing


 Taking planned action gets results
Where does a small business start?

Brand = Faith                         Brand Audit
‘believing in something
you cannot see’                       qCore Values
                                      qPersonal SWOT
Ø Starts with YOU                     qBrand personality
Ø Embodies your
  business relationships              qBrand image
Ø Your filter for decision            qPositioning
  making



 Taking planned action gets results
Where does a small business start?

Target market
  Choices
•     Who are your different types of customers?
•     Link to your financial goals
•     Ease/speed of access
•     Relevance of current offering
•     Level of investment
•     Barriers to purchase
•     Purchasers and/or influencers

    Taking planned action gets results
Marketing Message
Embodies key benefit(s) that engage customer

• Benefits vs Features
• Perceptions vs Reality
• Tap into customer needs and wants
• Tailor to target groups
• What role is message going to play in your marketing media –
  Awareness? Credibility?
• Role of message: Straplines/Body text/Visual imagery etc

                   It’s your Brand Voice
    Opening/Engaging/Closing dialogue with your customer

    Taking planned action gets results
Choice of media/comms

Evaluate:
•     Purchasing context – where go to for information
•     Importance of influencers
•     Purchasing emotion e.g.: considered? distressed? advisory?
•     Importance of service and personal relationship
•     Role of media in building your brand

              Service key for majority of small businesses?
                          Credibility critical ~ Pull Marketing key
                          Push marketing key for business growth

    Taking planned action gets results
Balance of Push-Pull


Credibility                            Awareness               Purchasing Decision
PUSH                                   PUSH/PULL     PULL/PUSH Credibility + Awareness +
‘Brand establishment’                  ‘Brand development’     Timing = SALE

Networking                             Advertising
                                                                 Credibility = CONSISTENCY
Speaking                               Direct mail
Writing                                Email marketing
                                                                 Awareness = REPETITION
Blogs                                  Telemarketing
PR                                     PR
                                                                 Timing =    RELEVANCE
Social media                           Digital


  Small businesses                            growth            Medium/Larger businesses

  Taking planned action gets results
Is marketing measureable?


PUSH                                         PULL
Investment                                   Cost
Evaluation qualitative                       Quantitative
Measure quality and value                    Measure ROI

•Qualitative research explores perceptions   •Measure response levels using a range of
•Customer service/satisfaction                 techniques
                                             •Quantify image perceptions and likelihood to
                                                buy etc.




 Taking planned action gets results
Hence…..

Marketing Mix fundamental:
• Combination of media channels to reach target groups
     (purchasers and influencers)
• Medium to reflect marketing strategy balance:
     Credibility + Awareness
• Media to reflect buying process and decision-making

• Important when planning to consider the importance of
  consistency and repetition – budget to work most effectively



 Taking planned action gets results
Developing Marketing Comms strategy


                                                      Credibility
                                                        PUSH
                                        Awareness
                                          PULL


                                                    Target
                                                    Market
                                                    FOCUS




  Your
  Brand
                                       Media and Message
                                               Brand Voice


  Taking planned action gets results

More Related Content

What's hot

Marketing Plan
Marketing PlanMarketing Plan
Marketing Plan
Yodhia Antariksa
 
Introduction to strategic planning
Introduction to strategic planningIntroduction to strategic planning
Introduction to strategic planning
Salim Hajje
 
Sales and marketing
Sales and marketingSales and marketing
Sales and marketing
DENNY OTTARACKAL
 
Strategic Marketing versus Tactical Marketing
Strategic Marketing versus Tactical MarketingStrategic Marketing versus Tactical Marketing
Strategic Marketing versus Tactical Marketing
Rodolfo Ybañez
 
Building a Business Development Strategy
Building a Business Development StrategyBuilding a Business Development Strategy
Building a Business Development Strategy
Crystal Miller Lay
 
Strategy, Business Model and Business plan
Strategy, Business Model and Business planStrategy, Business Model and Business plan
Strategy, Business Model and Business plan
Carl Lupke
 
Business plan
Business plan Business plan
Integrated Marketing Communication
Integrated Marketing CommunicationIntegrated Marketing Communication
Integrated Marketing Communicationsingh.the.hacker
 
Business plan
Business planBusiness plan
Business plan
Hassan Shahzad
 
Direct marketing
Direct  marketingDirect  marketing
Direct marketing
Aulia Hakim
 
Marketing Analytics ppt
Marketing Analytics pptMarketing Analytics ppt
Marketing Analytics ppt
DarshilJani4
 
Marketing Management
Marketing ManagementMarketing Management
Marketing Management
Dr. Pratiksha Patil
 
Brand Awareness PowerPoint Presentation Slides
Brand Awareness PowerPoint Presentation Slides Brand Awareness PowerPoint Presentation Slides
Brand Awareness PowerPoint Presentation Slides
SlideTeam
 
Push and pull strategy | key difference between push and pull |
Push and pull strategy | key difference between push and pull |Push and pull strategy | key difference between push and pull |
Push and pull strategy | key difference between push and pull |
NITESH POONIA
 
Digital marketing for coaching institutes
Digital marketing for coaching institutesDigital marketing for coaching institutes
Digital marketing for coaching institutes
Glimray
 
The Marketing Plan
The Marketing PlanThe Marketing Plan
The Marketing Plan
NCVPS
 
Management Skills
Management SkillsManagement Skills
Management Skills
Dilawar Abbas
 
SEGMENTATION, TARGETING and POSITIONING
SEGMENTATION, TARGETING and POSITIONINGSEGMENTATION, TARGETING and POSITIONING
SEGMENTATION, TARGETING and POSITIONING
VIRUPAKSHA GOUD
 

What's hot (20)

Marketing Plan
Marketing PlanMarketing Plan
Marketing Plan
 
Introduction to strategic planning
Introduction to strategic planningIntroduction to strategic planning
Introduction to strategic planning
 
Sales and marketing
Sales and marketingSales and marketing
Sales and marketing
 
Strategic Marketing versus Tactical Marketing
Strategic Marketing versus Tactical MarketingStrategic Marketing versus Tactical Marketing
Strategic Marketing versus Tactical Marketing
 
Building a Business Development Strategy
Building a Business Development StrategyBuilding a Business Development Strategy
Building a Business Development Strategy
 
Strategy, Business Model and Business plan
Strategy, Business Model and Business planStrategy, Business Model and Business plan
Strategy, Business Model and Business plan
 
Business plan
Business plan Business plan
Business plan
 
Integrated Marketing Communication
Integrated Marketing CommunicationIntegrated Marketing Communication
Integrated Marketing Communication
 
Business plan
Business planBusiness plan
Business plan
 
Direct marketing
Direct  marketingDirect  marketing
Direct marketing
 
Marketing Analytics ppt
Marketing Analytics pptMarketing Analytics ppt
Marketing Analytics ppt
 
Marketing Management
Marketing ManagementMarketing Management
Marketing Management
 
Brand Awareness PowerPoint Presentation Slides
Brand Awareness PowerPoint Presentation Slides Brand Awareness PowerPoint Presentation Slides
Brand Awareness PowerPoint Presentation Slides
 
5 m's of advertising
5 m's of advertising5 m's of advertising
5 m's of advertising
 
Strategic Management
Strategic ManagementStrategic Management
Strategic Management
 
Push and pull strategy | key difference between push and pull |
Push and pull strategy | key difference between push and pull |Push and pull strategy | key difference between push and pull |
Push and pull strategy | key difference between push and pull |
 
Digital marketing for coaching institutes
Digital marketing for coaching institutesDigital marketing for coaching institutes
Digital marketing for coaching institutes
 
The Marketing Plan
The Marketing PlanThe Marketing Plan
The Marketing Plan
 
Management Skills
Management SkillsManagement Skills
Management Skills
 
SEGMENTATION, TARGETING and POSITIONING
SEGMENTATION, TARGETING and POSITIONINGSEGMENTATION, TARGETING and POSITIONING
SEGMENTATION, TARGETING and POSITIONING
 

Viewers also liked

SME marketing strategy
SME marketing strategySME marketing strategy
SME marketing strategy
Phyo Paing (Derek)
 
Sme ppt
Sme pptSme ppt
Sme ppt
gopishady
 
SME Marketing Solutions
 SME Marketing Solutions SME Marketing Solutions
SME Marketing Solutions
Varun Bansal
 
MSMEs: GROWTH STRATEGIES
MSMEs: GROWTH STRATEGIESMSMEs: GROWTH STRATEGIES
MSMEs: GROWTH STRATEGIESOutlook Menia
 
SME club marketing plan pro.manchester
SME club marketing plan pro.manchesterSME club marketing plan pro.manchester
SME club marketing plan pro.manchester
John Ashcroft
 
Small and Sustainable - SME Survey Findings
Small and Sustainable - SME Survey FindingsSmall and Sustainable - SME Survey Findings
Small and Sustainable - SME Survey Findings
Genneby, Johan
 
World Sme Expo 2008 Susan Sheehan Motum B2b Seminar Dec 12 2008
World Sme Expo 2008   Susan Sheehan   Motum B2b   Seminar  Dec 12 2008World Sme Expo 2008   Susan Sheehan   Motum B2b   Seminar  Dec 12 2008
World Sme Expo 2008 Susan Sheehan Motum B2b Seminar Dec 12 2008
ssheehan
 
#GEC12: Rowan Foster, SME Survey Results
#GEC12: Rowan Foster, SME Survey Results#GEC12: Rowan Foster, SME Survey Results
#GEC12: Rowan Foster, SME Survey ResultsGradcore
 
Marketing Manager Challenges(Arabic)
Marketing Manager Challenges(Arabic)Marketing Manager Challenges(Arabic)
Marketing Manager Challenges(Arabic)
Amir Fawzy
 
Marketing Innovation by Soe Hein-MBA
Marketing Innovation by Soe Hein-MBAMarketing Innovation by Soe Hein-MBA
Marketing Innovation by Soe Hein-MBA
Soe Hein
 
Why and How to Set a Content Marketing Strategy for an SME
Why and How to Set a Content Marketing Strategy for an SMEWhy and How to Set a Content Marketing Strategy for an SME
Why and How to Set a Content Marketing Strategy for an SME
Stephen Bateman DipM CIM
 
Marketing plan : An important tool for SMEs
Marketing plan : An important tool for SMEsMarketing plan : An important tool for SMEs
Marketing plan : An important tool for SMEsMetrica Bizsol Pvt Ltd
 
Sme survey vietnam
Sme survey vietnamSme survey vietnam
Sme survey vietnam
UNU-WIDER
 
SMS Catalogue_ENG July 2013
SMS Catalogue_ENG July 2013SMS Catalogue_ENG July 2013
SMS Catalogue_ENG July 2013M Gomes
 
مؤسسة رخــــــــــــــاء 2
مؤسسة رخــــــــــــــاء 2مؤسسة رخــــــــــــــاء 2
مؤسسة رخــــــــــــــاء 2Tamer Sherif
 
E market and sme strategy rashid
E market and sme strategy rashidE market and sme strategy rashid
E market and sme strategy rashid
Md Rashid
 
Marketing Plan Basics-101
Marketing Plan Basics-101Marketing Plan Basics-101
Marketing Plan Basics-101Ron Proctor
 
SME marketing 4.0 เชียงใหม่ 16122559
SME marketing 4.0 เชียงใหม่ 16122559SME marketing 4.0 เชียงใหม่ 16122559
SME marketing 4.0 เชียงใหม่ 16122559
Weera Chearanaipanit
 
International labour organization
International  labour organization   International  labour organization
International labour organization
Nikhil Kumar Bantupalli
 
Marketing workshop
Marketing workshopMarketing workshop
Marketing workshop
Islam AbdelSalam
 

Viewers also liked (20)

SME marketing strategy
SME marketing strategySME marketing strategy
SME marketing strategy
 
Sme ppt
Sme pptSme ppt
Sme ppt
 
SME Marketing Solutions
 SME Marketing Solutions SME Marketing Solutions
SME Marketing Solutions
 
MSMEs: GROWTH STRATEGIES
MSMEs: GROWTH STRATEGIESMSMEs: GROWTH STRATEGIES
MSMEs: GROWTH STRATEGIES
 
SME club marketing plan pro.manchester
SME club marketing plan pro.manchesterSME club marketing plan pro.manchester
SME club marketing plan pro.manchester
 
Small and Sustainable - SME Survey Findings
Small and Sustainable - SME Survey FindingsSmall and Sustainable - SME Survey Findings
Small and Sustainable - SME Survey Findings
 
World Sme Expo 2008 Susan Sheehan Motum B2b Seminar Dec 12 2008
World Sme Expo 2008   Susan Sheehan   Motum B2b   Seminar  Dec 12 2008World Sme Expo 2008   Susan Sheehan   Motum B2b   Seminar  Dec 12 2008
World Sme Expo 2008 Susan Sheehan Motum B2b Seminar Dec 12 2008
 
#GEC12: Rowan Foster, SME Survey Results
#GEC12: Rowan Foster, SME Survey Results#GEC12: Rowan Foster, SME Survey Results
#GEC12: Rowan Foster, SME Survey Results
 
Marketing Manager Challenges(Arabic)
Marketing Manager Challenges(Arabic)Marketing Manager Challenges(Arabic)
Marketing Manager Challenges(Arabic)
 
Marketing Innovation by Soe Hein-MBA
Marketing Innovation by Soe Hein-MBAMarketing Innovation by Soe Hein-MBA
Marketing Innovation by Soe Hein-MBA
 
Why and How to Set a Content Marketing Strategy for an SME
Why and How to Set a Content Marketing Strategy for an SMEWhy and How to Set a Content Marketing Strategy for an SME
Why and How to Set a Content Marketing Strategy for an SME
 
Marketing plan : An important tool for SMEs
Marketing plan : An important tool for SMEsMarketing plan : An important tool for SMEs
Marketing plan : An important tool for SMEs
 
Sme survey vietnam
Sme survey vietnamSme survey vietnam
Sme survey vietnam
 
SMS Catalogue_ENG July 2013
SMS Catalogue_ENG July 2013SMS Catalogue_ENG July 2013
SMS Catalogue_ENG July 2013
 
مؤسسة رخــــــــــــــاء 2
مؤسسة رخــــــــــــــاء 2مؤسسة رخــــــــــــــاء 2
مؤسسة رخــــــــــــــاء 2
 
E market and sme strategy rashid
E market and sme strategy rashidE market and sme strategy rashid
E market and sme strategy rashid
 
Marketing Plan Basics-101
Marketing Plan Basics-101Marketing Plan Basics-101
Marketing Plan Basics-101
 
SME marketing 4.0 เชียงใหม่ 16122559
SME marketing 4.0 เชียงใหม่ 16122559SME marketing 4.0 เชียงใหม่ 16122559
SME marketing 4.0 เชียงใหม่ 16122559
 
International labour organization
International  labour organization   International  labour organization
International labour organization
 
Marketing workshop
Marketing workshopMarketing workshop
Marketing workshop
 

Similar to Marketing SMEs

Little business bureau
Little business bureauLittle business bureau
Little business bureau
Roy Phang
 
Kolota Cm Capabilitities
Kolota Cm CapabilititiesKolota Cm Capabilitities
Kolota Cm Capabilitities
Ted Kolota
 
Minds More Introduction
Minds More IntroductionMinds More Introduction
Minds More Introduction
Grégoire Vanderveken
 
Overview of Minds and More
Overview of Minds and MoreOverview of Minds and More
Overview of Minds and More
Francois Delvaux
 
Novel Brand Branding Approach
Novel Brand Branding ApproachNovel Brand Branding Approach
Novel Brand Branding Approach
Novel Brand Communications (my company)
 
Frontier Marketing
Frontier MarketingFrontier Marketing
Frontier Marketingdfrawley
 
Digital smb digital measurement model
Digital smb digital measurement modelDigital smb digital measurement model
Digital smb digital measurement modelBillMo
 
Proof Brochure
Proof BrochureProof Brochure
Proof BrochurePr00f
 
Focus To Grow Sales Enablementand Inbound Marketing 2011
Focus To Grow Sales Enablementand Inbound Marketing 2011Focus To Grow Sales Enablementand Inbound Marketing 2011
Focus To Grow Sales Enablementand Inbound Marketing 2011
Insite Software
 
2011 f2 g_capabilities
2011 f2 g_capabilities2011 f2 g_capabilities
2011 f2 g_capabilities
Insite Software
 
Deane Spence C Achievements
Deane Spence C   AchievementsDeane Spence C   Achievements
Deane Spence C Achievements
usdspde
 
WalkSign Consulting
WalkSign ConsultingWalkSign Consulting
WalkSign Consulting
walksign
 
Elica - what can we do for you?
Elica - what can we do for you?Elica - what can we do for you?
Elica - what can we do for you?
Elica bvba
 
Build Sales Performance
Build Sales PerformanceBuild Sales Performance
Build Sales Performance
Francois Delvaux
 
Sales and Marketing Alignment: Enterprise B2B Case Study
Sales and Marketing Alignment: Enterprise B2B Case StudySales and Marketing Alignment: Enterprise B2B Case Study
Sales and Marketing Alignment: Enterprise B2B Case Study
Alex Shevelenko
 
NewMarque Brand
NewMarque BrandNewMarque Brand
NewMarque Brand
Mark Wilkinson
 
Branding08
Branding08Branding08
Branding08IDEE JSC
 

Similar to Marketing SMEs (20)

Hello plenus
Hello plenusHello plenus
Hello plenus
 
Little business bureau
Little business bureauLittle business bureau
Little business bureau
 
Kolota Cm Capabilitities
Kolota Cm CapabilititiesKolota Cm Capabilitities
Kolota Cm Capabilitities
 
Minds More Introduction
Minds More IntroductionMinds More Introduction
Minds More Introduction
 
Overview of Minds and More
Overview of Minds and MoreOverview of Minds and More
Overview of Minds and More
 
Novel Brand Branding Approach
Novel Brand Branding ApproachNovel Brand Branding Approach
Novel Brand Branding Approach
 
Frontier Marketing
Frontier MarketingFrontier Marketing
Frontier Marketing
 
Digital smb digital measurement model
Digital smb digital measurement modelDigital smb digital measurement model
Digital smb digital measurement model
 
Proof Brochure
Proof BrochureProof Brochure
Proof Brochure
 
Focus To Grow Sales Enablementand Inbound Marketing 2011
Focus To Grow Sales Enablementand Inbound Marketing 2011Focus To Grow Sales Enablementand Inbound Marketing 2011
Focus To Grow Sales Enablementand Inbound Marketing 2011
 
2011 f2 g_capabilities
2011 f2 g_capabilities2011 f2 g_capabilities
2011 f2 g_capabilities
 
Deane Spence C Achievements
Deane Spence C   AchievementsDeane Spence C   Achievements
Deane Spence C Achievements
 
WalkSign Consulting
WalkSign ConsultingWalkSign Consulting
WalkSign Consulting
 
Elica - what can we do for you?
Elica - what can we do for you?Elica - what can we do for you?
Elica - what can we do for you?
 
Build Sales Performance
Build Sales PerformanceBuild Sales Performance
Build Sales Performance
 
Brand Strategy
Brand StrategyBrand Strategy
Brand Strategy
 
Sales and Marketing Alignment: Enterprise B2B Case Study
Sales and Marketing Alignment: Enterprise B2B Case StudySales and Marketing Alignment: Enterprise B2B Case Study
Sales and Marketing Alignment: Enterprise B2B Case Study
 
NewMarque Brand
NewMarque BrandNewMarque Brand
NewMarque Brand
 
Branding08
Branding08Branding08
Branding08
 
M136
M136M136
M136
 

Marketing SMEs

  • 1. Marketing for SMEs Taking planned action gets results
  • 2. What is marketing? Customer Product/Service Sales Performance Your Business RELATIONSHIPS Financial Distribution Management Channels Business Goals Taking planned action gets results
  • 3. Marketing Planning Process? Business Goals Financial Vision Marketing Strategy Branding Communications Marketing Planning Service/product development Creative and Media Taking planned action gets results
  • 4. Issues for SMEs vBusiness idea Marketing Uncertainty vPersonality of Ø Driven by sales business owner “follow the income” vSkills Ø Enter marketing at comms vExpertise level vKnowledge Ø Seek PULL marketing Taking planned action gets results
  • 5. Where does a small business start? Brand = Faith Brand Audit ‘believing in something you cannot see’ qCore Values qPersonal SWOT Ø Starts with YOU qBrand personality Ø Embodies your business relationships qBrand image Ø Your filter for decision qPositioning making Taking planned action gets results
  • 6. Where does a small business start? Target market Choices • Who are your different types of customers? • Link to your financial goals • Ease/speed of access • Relevance of current offering • Level of investment • Barriers to purchase • Purchasers and/or influencers Taking planned action gets results
  • 7. Marketing Message Embodies key benefit(s) that engage customer • Benefits vs Features • Perceptions vs Reality • Tap into customer needs and wants • Tailor to target groups • What role is message going to play in your marketing media – Awareness? Credibility? • Role of message: Straplines/Body text/Visual imagery etc It’s your Brand Voice Opening/Engaging/Closing dialogue with your customer Taking planned action gets results
  • 8. Choice of media/comms Evaluate: • Purchasing context – where go to for information • Importance of influencers • Purchasing emotion e.g.: considered? distressed? advisory? • Importance of service and personal relationship • Role of media in building your brand Service key for majority of small businesses? Credibility critical ~ Pull Marketing key Push marketing key for business growth Taking planned action gets results
  • 9. Balance of Push-Pull Credibility Awareness Purchasing Decision PUSH PUSH/PULL PULL/PUSH Credibility + Awareness + ‘Brand establishment’ ‘Brand development’ Timing = SALE Networking Advertising Credibility = CONSISTENCY Speaking Direct mail Writing Email marketing Awareness = REPETITION Blogs Telemarketing PR PR Timing = RELEVANCE Social media Digital Small businesses growth Medium/Larger businesses Taking planned action gets results
  • 10. Is marketing measureable? PUSH PULL Investment Cost Evaluation qualitative Quantitative Measure quality and value Measure ROI •Qualitative research explores perceptions •Measure response levels using a range of •Customer service/satisfaction techniques •Quantify image perceptions and likelihood to buy etc. Taking planned action gets results
  • 11. Hence….. Marketing Mix fundamental: • Combination of media channels to reach target groups (purchasers and influencers) • Medium to reflect marketing strategy balance: Credibility + Awareness • Media to reflect buying process and decision-making • Important when planning to consider the importance of consistency and repetition – budget to work most effectively Taking planned action gets results
  • 12. Developing Marketing Comms strategy Credibility PUSH Awareness PULL Target Market FOCUS Your Brand Media and Message Brand Voice Taking planned action gets results