This document discusses why adult day programs should invest in social media. It notes that social media is now how consumers interact with organizations and share feedback. It recommends using social media for reputation management by allowing quick responses to complaints. Specific platforms like Facebook, Twitter, and YouTube are highlighted with statistics on their user bases. The document advocates developing social media strategies with goals and measurements to identify the value of outcomes. It provides examples of how organizations can use social media for branding, interactions, and philanthropy through pages like Facebook Causes.