the presentation gives a brief explanation on marketing , legal and financial management .
it also explains the demand types in marketing and the importance of mobilization in the success of a company .
This document provides an overview of marketing information systems and demand measurement. It discusses the key components of a marketing information system, including the internal records system, marketing intelligence system, marketing research system, and marketing decision support system. Various methods for estimating current and future market demand are also outlined, such as total market potential, area market potential, and analyzing past sales trends. The document also discusses how marketing information systems are currently practiced in Nepal, noting that while large multinational companies utilize such systems, they are not widely used overall in the country.
The document outlines the process of marketing management which includes 4 key steps: 1) situational analysis to determine strengths, weaknesses, opportunities, and threats, 2) formulation of a marketing plan and program to achieve business goals, 3) implementation of the marketing program through tasks, targets, and responsibilities, and 4) marketing control to measure performance against standards and take corrective action. The situational analysis examines internal factors within the organization and external factors in the customer, competitor, market, and broader environment. The marketing plan then develops strategies and contingency plans to achieve the mission.
This document provides an overview of consumer and business buyer behavior. It discusses the key factors that influence consumer behavior, including cultural, social, personal and psychological factors. It also outlines the five stages of the consumer decision process: need recognition, information search, evaluation of alternatives, purchase decision and post-purchase behavior. The document then discusses the adoption process for new products and categorizes different types of adopters. It defines business markets and contrasts business and consumer buying behavior. The major influences on and stages of the business buying process are also summarized.
The document discusses the marketing environment and its various components. It defines the marketing environment as the combination of internal and external forces that influence marketing activities. It can be categorized into the micro and macro environment.
The micro environment includes internal factors like the company, suppliers, intermediaries, customers, competitors, and publics that are close to the company and can be controlled. The macro environment includes external uncontrollable factors like demographic, economic, natural, technological, political, and cultural forces that shape opportunities and threats. Understanding these environmental forces is important for marketers to develop effective strategies.
This document provides an overview of marketing opportunities analysis and planning. It discusses identifying market opportunities through factors like target market and market size. Sources of opportunities include short supply, innovation, weak competitors, and changes in customer wants. The document also covers marketing environment scanning, strategic planning at the corporate and business unit levels, and tools for assigning resources like the BCG matrix and GE matrix. It provides details on the nature and contents of marketing plans.
This document discusses various topics related to marketing decisions and marketing's role in organizations. It provides examples of marketing and customer service stories, discusses turning the traditional 4 P's marketing mix into 9 P's, the importance of integrated marketing across departments, the concept of "marketing myopia", and how marketing should mobilize a company's resources to develop customer satisfaction. The document emphasizes that all departments must work together with a customer-focused mindset for effective marketing.
This document provides an overview of marketing management and objectives. It discusses:
1. Marketing is focused on creating, keeping and satisfying customers through exchange relationships.
2. The major objectives of marketing management are creation of demand, customer satisfaction, market share, generation of profits, and creation of goodwill.
3. The scope of marketing includes market orientation to discover customer needs and tailor products accordingly, as well as analyzing a company's micro and macro environment.
This document provides an overview of marketing information systems and demand measurement. It discusses the key components of a marketing information system, including the internal records system, marketing intelligence system, marketing research system, and marketing decision support system. Various methods for estimating current and future market demand are also outlined, such as total market potential, area market potential, and analyzing past sales trends. The document also discusses how marketing information systems are currently practiced in Nepal, noting that while large multinational companies utilize such systems, they are not widely used overall in the country.
The document outlines the process of marketing management which includes 4 key steps: 1) situational analysis to determine strengths, weaknesses, opportunities, and threats, 2) formulation of a marketing plan and program to achieve business goals, 3) implementation of the marketing program through tasks, targets, and responsibilities, and 4) marketing control to measure performance against standards and take corrective action. The situational analysis examines internal factors within the organization and external factors in the customer, competitor, market, and broader environment. The marketing plan then develops strategies and contingency plans to achieve the mission.
This document provides an overview of consumer and business buyer behavior. It discusses the key factors that influence consumer behavior, including cultural, social, personal and psychological factors. It also outlines the five stages of the consumer decision process: need recognition, information search, evaluation of alternatives, purchase decision and post-purchase behavior. The document then discusses the adoption process for new products and categorizes different types of adopters. It defines business markets and contrasts business and consumer buying behavior. The major influences on and stages of the business buying process are also summarized.
The document discusses the marketing environment and its various components. It defines the marketing environment as the combination of internal and external forces that influence marketing activities. It can be categorized into the micro and macro environment.
The micro environment includes internal factors like the company, suppliers, intermediaries, customers, competitors, and publics that are close to the company and can be controlled. The macro environment includes external uncontrollable factors like demographic, economic, natural, technological, political, and cultural forces that shape opportunities and threats. Understanding these environmental forces is important for marketers to develop effective strategies.
This document provides an overview of marketing opportunities analysis and planning. It discusses identifying market opportunities through factors like target market and market size. Sources of opportunities include short supply, innovation, weak competitors, and changes in customer wants. The document also covers marketing environment scanning, strategic planning at the corporate and business unit levels, and tools for assigning resources like the BCG matrix and GE matrix. It provides details on the nature and contents of marketing plans.
This document discusses various topics related to marketing decisions and marketing's role in organizations. It provides examples of marketing and customer service stories, discusses turning the traditional 4 P's marketing mix into 9 P's, the importance of integrated marketing across departments, the concept of "marketing myopia", and how marketing should mobilize a company's resources to develop customer satisfaction. The document emphasizes that all departments must work together with a customer-focused mindset for effective marketing.
This document provides an overview of marketing management and objectives. It discusses:
1. Marketing is focused on creating, keeping and satisfying customers through exchange relationships.
2. The major objectives of marketing management are creation of demand, customer satisfaction, market share, generation of profits, and creation of goodwill.
3. The scope of marketing includes market orientation to discover customer needs and tailor products accordingly, as well as analyzing a company's micro and macro environment.
Business Market and Business Buyer Behavior - Philip Kotler & Gary Armstrong ...MD Tamal
Business Market and Business Buyer Behavior - Powerpoint presentation,presented by Group C,Department of Finance and Banking-Faculty of Business Studies,University of Barisal.
Thank You for visiting.
This document discusses customer value, satisfaction, and loyalty. It defines value as the relationship between benefits and costs, and satisfaction as the comparison between a customer's expectations and a product's performance. Customer satisfaction depends on product and service quality meeting or exceeding expectations. The document also discusses measuring customer lifetime value, cultivating customer relationships, attracting and retaining customers through the marketing funnel, and building loyalty. The goal is to maximize long-term customer profitability.
The document discusses the purchasing decision process. It describes the decision making unit (DMU) which includes the gatekeeper, initiator, decider, buyer, user, financier, and influencers. It then explains the decision making process (DMP) which involves recognizing needs, specifying products, searching for information, evaluating alternatives, selecting suppliers, deciding to buy, fulfilling contracts, and evaluating purchases. The DMP and DMU models are important for understanding customer behavior at each stage of the purchasing process.
Promotion mix, Advertising, Publicity, difference between advertising and publicity, Personal selling, Sales Promotion, difference between advertising and personal selling
The document discusses consumer decision making and relationship marketing. It covers levels of consumer decision making from extensive problem solving to routinized response behavior. It also discusses four models of consumer decision making: economic, passive, cognitive, and emotional views. Finally, it discusses relationship marketing, which aims to create strong relationships between customers and businesses.
Business products are goods and services used in the operations of organizations rather than by individuals for personal use. Business-to-business (B2B) marketing makes up the largest market, with trillions in annual sales. Business customers, which include corporations and institutions, tend to make larger purchases than individual consumers. Business marketers must understand global trends, form partnerships with customers, and integrate across business functions like manufacturing, R&D, and logistics to meet performance standards and deliver value.
This document contains lecture slides from a course on consumer behavior taught at IILM Graduate School of Management. The slides cover various topics related to consumer decision making process including:
- The different factors (cultural, social, individual, psychological) that influence consumer behavior and decision making.
- Stages of consumer decision making process - need recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior.
- Concepts like evoked set, cognitive dissonance, and their impact on consumer decision making.
- Differences in decision making for products with varying levels of consumer involvement.
- Ways marketers can address post-purchase thoughts and behaviors like dissatisfaction or
This document discusses retail marketing mix and planning. It covers:
1. The key aspects of retail marketing include understanding customer needs and making decisions driven by what customers want and value.
2. The retail marketing mix involves coordinating elements like product, place, price, and promotion. Effective planning is needed to balance these elements.
3. Retail marketing planning involves setting objectives, identifying options, and implementing plans through a logical sequence of activities to achieve goals. Both short and long-term planning are important.
The document outlines the consumer decision making process, which consists of problem recognition, information search, evaluation of alternatives, purchase decision, and post-purchase evaluation. It also discusses alternative forms of decision making like habitual, limited, and extended decision making. Heuristics and decision rules that help consumers in their decision making are also explained. Key aspects of each step in the consumer decision making process are defined along with relevant examples.
This document discusses various marketing strategies for pharmaceutical products. It begins with defining key terminology related to drugs, such as generic, branded, patented, and over-the-counter medicines. It then outlines general marketing strategies such as market expansion, market share growth, niche markets, and market exit. Specific strategies for market leaders, challengers, followers, and niche players are also discussed. The document also covers marketing strategies over the different stages of the product lifecycle from introduction to growth, maturity, and decline. Finally, it discusses elements of the pharmaceutical marketing mix including product, price, promotion, and place.
The retail sector in India is growing rapidly, contributing 8% to the economy. It is expected to grow from $400 billion in 2011 to $785 billion by 2014. Retail is divided into organized and unorganized sectors, with unorganized traditional stores and vendors making up the majority. The document also discusses FDI policies related to single-brand and multi-brand retail in India, and the benefits and criticisms of allowing foreign investment in the retail sector.
Small businesses constitute over half the businesses and employment in many developed economies. While definitions of small business vary, they are generally defined as having fewer than 500 employees. There are incremental stages of internationalization that small businesses may go through, from passive exporting to establishing production facilities abroad. Overcoming barriers to internationalization like limited resources requires developing a global culture, gaining experience, and leveraging advantages like flexibility and speed. New small business international strategies include being a first mover, copycatting successful products, or pursuing technological leadership.
Product Line B2B Services
B2B Sales
Comparison of B2B and B2C
B2B Sale Funnel
Pre Sales Process
Designing of SalesForce
Managing of SalesForce
Marketing Strategy
The document discusses factors that affect a company's marketing mix, including both external factors outside a company's control and internal factors that a company can monitor and adjust. Some key external factors are customer attitudes, economic conditions, technological advances, political forces, natural forces, and competition. Important internal factors include company objectives, policies, and financial situation. The overall marketing concept discussed is that a business should focus on satisfying customer needs and wants while also generating a profit.
1. Individual buying decisions involve problem recognition, information search, alternative evaluation, purchase, and post-purchase behavior. The roles of buyer, user, and payer can be played by the same individual or different individuals.
2. Decisions are influenced by where consumption takes place - at home, work, or in public. Price sensitivity varies in each location.
3. Customer decision processes involve determining whether to purchase, what to purchase, where, when, and balancing finite time and money across alternatives. Mental budgeting also influences decisions.
The document discusses how behavioural economics can help financial services firms improve customer outcomes. It explains that behavioural economics studies how people make real-world economic decisions, which often differ from rational choices assumed in traditional economics. The document outlines why behavioural economics is particularly important for financial services due to the complexity of products and long-term impact of decisions. It notes that behavioural economics is gaining attention due to regulatory pressure from organizations like the FCA to protect customers from exploitation and improve trust in the industry.
This document provides an introduction to entrepreneurship and entrepreneurial marketing. It defines an entrepreneur as someone who introduces new opportunities in the economy through innovation. Entrepreneurial marketing differs from traditional marketing in that it is more innovation-driven and uses informal networking rather than formal research. The key dimensions of entrepreneurial orientation are innovativeness, proactiveness, risk-taking, competitiveness, and autonomy. Entrepreneurial marketing focuses on leveraging resources, intense customer relationships, and value creation while facing challenges such as lack of market knowledge, resources, and infrastructure.
Workshop 5 - Consumer Decision Making Process CPOsorio
The document summarizes findings from in-depth interviews with 3 consumers about their decision-making processes for purchasing a coat and TV. It found that while there were some commonalities, such as using external information sources and heuristics, the processes varied based on individual factors and the products. Specifically, the consumers differed in the cognitive choice rules and attributes considered. Marketing recommendations included providing consistent product information across channels for the TV and emphasizing brand tradition and positive experiences for the coat.
Chapter 7 Product Pricing (Tourism and Hospitality Marketing)Md Shaifullar Rabbi
The document discusses various considerations and factors involved in formulating pricing policies for products. It outlines internal factors like costs, marketing objectives, and organizational structure, as well as external factors like competition, market demand, and government policies. It also describes different pricing strategies such as competition-based pricing, cost-plus pricing, penetration pricing, and value-based pricing.
How Many Types of Marketing Strategies in Pharma Sector? - Ambit Bio Medixambitbiomedix12
If you are looking to many types of Marketing Strategies in Pharma Sector then Ambit Bio Medix is one of best top 10 pharma franchise companies at the best price. Here are the Many Types of Marketing Strategies in Pharma Sector.
The document outlines the topics to be covered in four units of an entrepreneurship course. Unit II focuses on opportunity identification and product selection. It discusses three key steps: identifying entrepreneurial opportunities through observing trends, solving problems, and finding gaps in the marketplace. When selecting a product, an entrepreneur must consider factors like demand, available funds, raw materials, technical requirements, profitability, qualified personnel, government policies, and how the product fits the company's objectives. Careful product selection is important for business success.
Marketing management module 1 core concepts of marketing mba 1st sem by baba...Babasab Patil
This document provides summaries of core marketing concepts:
1. It defines key concepts like needs, wants, demand, and different types of demand. It also defines products, value, cost, exchange, transactions, transfer, and negotiation.
2. It discusses relationship marketing and marketing networks. It also defines markets, marketers, and provides definitions of marketing from AMA and the marketing process.
3. It covers designing customer-driven marketing strategies like the production, product, selling, marketing, and societal concepts. It also discusses building customer relationships, customer relationship management, customer value, and satisfaction.
Business Market and Business Buyer Behavior - Philip Kotler & Gary Armstrong ...MD Tamal
Business Market and Business Buyer Behavior - Powerpoint presentation,presented by Group C,Department of Finance and Banking-Faculty of Business Studies,University of Barisal.
Thank You for visiting.
This document discusses customer value, satisfaction, and loyalty. It defines value as the relationship between benefits and costs, and satisfaction as the comparison between a customer's expectations and a product's performance. Customer satisfaction depends on product and service quality meeting or exceeding expectations. The document also discusses measuring customer lifetime value, cultivating customer relationships, attracting and retaining customers through the marketing funnel, and building loyalty. The goal is to maximize long-term customer profitability.
The document discusses the purchasing decision process. It describes the decision making unit (DMU) which includes the gatekeeper, initiator, decider, buyer, user, financier, and influencers. It then explains the decision making process (DMP) which involves recognizing needs, specifying products, searching for information, evaluating alternatives, selecting suppliers, deciding to buy, fulfilling contracts, and evaluating purchases. The DMP and DMU models are important for understanding customer behavior at each stage of the purchasing process.
Promotion mix, Advertising, Publicity, difference between advertising and publicity, Personal selling, Sales Promotion, difference between advertising and personal selling
The document discusses consumer decision making and relationship marketing. It covers levels of consumer decision making from extensive problem solving to routinized response behavior. It also discusses four models of consumer decision making: economic, passive, cognitive, and emotional views. Finally, it discusses relationship marketing, which aims to create strong relationships between customers and businesses.
Business products are goods and services used in the operations of organizations rather than by individuals for personal use. Business-to-business (B2B) marketing makes up the largest market, with trillions in annual sales. Business customers, which include corporations and institutions, tend to make larger purchases than individual consumers. Business marketers must understand global trends, form partnerships with customers, and integrate across business functions like manufacturing, R&D, and logistics to meet performance standards and deliver value.
This document contains lecture slides from a course on consumer behavior taught at IILM Graduate School of Management. The slides cover various topics related to consumer decision making process including:
- The different factors (cultural, social, individual, psychological) that influence consumer behavior and decision making.
- Stages of consumer decision making process - need recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior.
- Concepts like evoked set, cognitive dissonance, and their impact on consumer decision making.
- Differences in decision making for products with varying levels of consumer involvement.
- Ways marketers can address post-purchase thoughts and behaviors like dissatisfaction or
This document discusses retail marketing mix and planning. It covers:
1. The key aspects of retail marketing include understanding customer needs and making decisions driven by what customers want and value.
2. The retail marketing mix involves coordinating elements like product, place, price, and promotion. Effective planning is needed to balance these elements.
3. Retail marketing planning involves setting objectives, identifying options, and implementing plans through a logical sequence of activities to achieve goals. Both short and long-term planning are important.
The document outlines the consumer decision making process, which consists of problem recognition, information search, evaluation of alternatives, purchase decision, and post-purchase evaluation. It also discusses alternative forms of decision making like habitual, limited, and extended decision making. Heuristics and decision rules that help consumers in their decision making are also explained. Key aspects of each step in the consumer decision making process are defined along with relevant examples.
This document discusses various marketing strategies for pharmaceutical products. It begins with defining key terminology related to drugs, such as generic, branded, patented, and over-the-counter medicines. It then outlines general marketing strategies such as market expansion, market share growth, niche markets, and market exit. Specific strategies for market leaders, challengers, followers, and niche players are also discussed. The document also covers marketing strategies over the different stages of the product lifecycle from introduction to growth, maturity, and decline. Finally, it discusses elements of the pharmaceutical marketing mix including product, price, promotion, and place.
The retail sector in India is growing rapidly, contributing 8% to the economy. It is expected to grow from $400 billion in 2011 to $785 billion by 2014. Retail is divided into organized and unorganized sectors, with unorganized traditional stores and vendors making up the majority. The document also discusses FDI policies related to single-brand and multi-brand retail in India, and the benefits and criticisms of allowing foreign investment in the retail sector.
Small businesses constitute over half the businesses and employment in many developed economies. While definitions of small business vary, they are generally defined as having fewer than 500 employees. There are incremental stages of internationalization that small businesses may go through, from passive exporting to establishing production facilities abroad. Overcoming barriers to internationalization like limited resources requires developing a global culture, gaining experience, and leveraging advantages like flexibility and speed. New small business international strategies include being a first mover, copycatting successful products, or pursuing technological leadership.
Product Line B2B Services
B2B Sales
Comparison of B2B and B2C
B2B Sale Funnel
Pre Sales Process
Designing of SalesForce
Managing of SalesForce
Marketing Strategy
The document discusses factors that affect a company's marketing mix, including both external factors outside a company's control and internal factors that a company can monitor and adjust. Some key external factors are customer attitudes, economic conditions, technological advances, political forces, natural forces, and competition. Important internal factors include company objectives, policies, and financial situation. The overall marketing concept discussed is that a business should focus on satisfying customer needs and wants while also generating a profit.
1. Individual buying decisions involve problem recognition, information search, alternative evaluation, purchase, and post-purchase behavior. The roles of buyer, user, and payer can be played by the same individual or different individuals.
2. Decisions are influenced by where consumption takes place - at home, work, or in public. Price sensitivity varies in each location.
3. Customer decision processes involve determining whether to purchase, what to purchase, where, when, and balancing finite time and money across alternatives. Mental budgeting also influences decisions.
The document discusses how behavioural economics can help financial services firms improve customer outcomes. It explains that behavioural economics studies how people make real-world economic decisions, which often differ from rational choices assumed in traditional economics. The document outlines why behavioural economics is particularly important for financial services due to the complexity of products and long-term impact of decisions. It notes that behavioural economics is gaining attention due to regulatory pressure from organizations like the FCA to protect customers from exploitation and improve trust in the industry.
This document provides an introduction to entrepreneurship and entrepreneurial marketing. It defines an entrepreneur as someone who introduces new opportunities in the economy through innovation. Entrepreneurial marketing differs from traditional marketing in that it is more innovation-driven and uses informal networking rather than formal research. The key dimensions of entrepreneurial orientation are innovativeness, proactiveness, risk-taking, competitiveness, and autonomy. Entrepreneurial marketing focuses on leveraging resources, intense customer relationships, and value creation while facing challenges such as lack of market knowledge, resources, and infrastructure.
Workshop 5 - Consumer Decision Making Process CPOsorio
The document summarizes findings from in-depth interviews with 3 consumers about their decision-making processes for purchasing a coat and TV. It found that while there were some commonalities, such as using external information sources and heuristics, the processes varied based on individual factors and the products. Specifically, the consumers differed in the cognitive choice rules and attributes considered. Marketing recommendations included providing consistent product information across channels for the TV and emphasizing brand tradition and positive experiences for the coat.
Chapter 7 Product Pricing (Tourism and Hospitality Marketing)Md Shaifullar Rabbi
The document discusses various considerations and factors involved in formulating pricing policies for products. It outlines internal factors like costs, marketing objectives, and organizational structure, as well as external factors like competition, market demand, and government policies. It also describes different pricing strategies such as competition-based pricing, cost-plus pricing, penetration pricing, and value-based pricing.
How Many Types of Marketing Strategies in Pharma Sector? - Ambit Bio Medixambitbiomedix12
If you are looking to many types of Marketing Strategies in Pharma Sector then Ambit Bio Medix is one of best top 10 pharma franchise companies at the best price. Here are the Many Types of Marketing Strategies in Pharma Sector.
The document outlines the topics to be covered in four units of an entrepreneurship course. Unit II focuses on opportunity identification and product selection. It discusses three key steps: identifying entrepreneurial opportunities through observing trends, solving problems, and finding gaps in the marketplace. When selecting a product, an entrepreneur must consider factors like demand, available funds, raw materials, technical requirements, profitability, qualified personnel, government policies, and how the product fits the company's objectives. Careful product selection is important for business success.
Marketing management module 1 core concepts of marketing mba 1st sem by baba...Babasab Patil
This document provides summaries of core marketing concepts:
1. It defines key concepts like needs, wants, demand, and different types of demand. It also defines products, value, cost, exchange, transactions, transfer, and negotiation.
2. It discusses relationship marketing and marketing networks. It also defines markets, marketers, and provides definitions of marketing from AMA and the marketing process.
3. It covers designing customer-driven marketing strategies like the production, product, selling, marketing, and societal concepts. It also discusses building customer relationships, customer relationship management, customer value, and satisfaction.
This document discusses the nature and role of sales and marketing. It covers different types of selling like order-takers, order-creators, and order-getters. It also discusses the evolution of marketing orientation from a production focus to a sales focus to today's customer focus. The marketing mix of product, price, place, and promotion is explained as well as concepts like the product lifecycle and distribution channels.
The document discusses marketing and the factors that influence it. It defines marketing as an economic, legal, managerial, social process and philosophy based on consumer satisfaction. It outlines the scope of marketing including studying consumer behavior, production, pricing, distribution, promotion and satisfaction.
It then contrasts traditional and modern marketing concepts. Traditional marketing focuses on products and profit, uses push strategies and one-way communication. Modern marketing is customer-oriented, uses pull strategies, and focuses on satisfaction through two-way communication.
Finally, it discusses micro and macro environmental factors that impact marketing. Micro factors include suppliers, resellers, customers and competition. Macro factors are demographic, economic, technological, political/legal and social/c
The document discusses developing competitive advantage and strategic focus through situation analysis and SWOT analysis. It covers collecting and analyzing marketing information, including conducting an internal, customer, and external environment analysis. A SWOT analysis framework is then presented for organizing environmental data. Key elements of a SWOT analysis include identifying strengths, weaknesses, opportunities, and threats within the internal and external environments. Conducting a thorough situation analysis and SWOT is important for informing marketing strategy and leveraging competitive advantages.
Marketing management involves planning, organizing, and controlling a firm's marketing activities. The document outlines the key functions and objectives of marketing management such as setting objectives, analyzing opportunities, developing strategies, and organizing implementation. It also discusses concepts like the marketing mix and tasks such as stimulational marketing to create demand for new products. The overall goal of marketing management is to satisfy customer needs and wants to achieve the firm's objectives.
This document discusses marketing concepts and the impact of micro and macro environmental factors on marketing. It defines marketing as an economic, legal, managerial, social and consumer-oriented process. It also outlines the scope of marketing including consumer behavior studies, production, pricing, distribution, promotion and satisfaction. The document then contrasts traditional product-focused marketing with modern customer-focused marketing. Finally, it details the microenvironment factors of suppliers, resellers, customers and competition and macroenvironment factors of demographics, economy, technology, politics and society that marketers must consider.
This document provides an overview of sales management. It discusses that sales management involves effective planning, controlling, budgeting and leadership to achieve sales goals. The key aspects of sales management include sales planning, sales reporting, and sales processes. Sales planning involves identifying target markets and devising strategies. Sales reporting checks the effectiveness of strategies and evaluates performance. The sales process outlines the steps sales representatives should follow from initial contact to after-sales service. Emerging trends impacting sales management are the increasing global perspective, technological revolution, and focus on customer relationship management.
This document defines key concepts in marketing and marketing management. It discusses the importance of marketing, its scope, and fundamental concepts. Marketing is defined as creating and delivering value for customers and managing customer relationships. Marketing management is choosing target markets and growing customer relationships through superior value. The document outlines concepts like segmentation, targeting, positioning, and the marketing mix. It also discusses how marketing management has evolved with a focus on customers, integrated marketing, and the new 4Ps of people, processes, programs, and performance.
Marketing PlanBy Tara SeitlerThe Gap Company 1.docxinfantsuk
Marketing Plan
By: Tara Seitler
The Gap Company
1
1
Agenda
Current Marketing Situation
Market Description
Product Review
Competitive Review
Distribution Review
SWOT Analysis
Micro-environments
Macro-environments
2
Current Marketing Situation
Market Description
Target Market
Market Targeting strategy
Value proposition – The Gap Company
Consumer behavior
Buyer decision principles
3
Target Market
GAP is a brand-builder.
We create emotional connections with customers around the world through inspiring product design, unique store experiences and compelling marketing.
It’s goal is to simply make it easy for customers to express their personal style throughout their life.
GAP hoped that effective Web initiative could let company to solidify its brand, improve customer relationships, serve markets that could not support a store and cut costs.
Company also believed that going online would attract new customers and steal market share from competitors.
4
Target Market- Segmentation
Target Section of Market
Residential,
Non-residential,
Mobility and
Personal
Buyers Category
Upper middle and upper class individuals
5
Marketing Strategy
Marketing objective is to create a perception in the mind of the customer about the product.
Build image of product as a different product through adopting the strategy of differentiation of porter
Restructure the business
6
Restructure Business
Transform business management focusing on from quantity to profitability
Reduce fixed cost and downsize business structure to fair size
TV set business
Product
Create competitive products on its strength
Cost structure
Thoroughly improve cost structure
Restructuring
Completion of domestic sites integration and acceleration of overseas sites restructuring
7
Pricing Decision and Strategy
Keep Retailer and Customer pricing strategies different
Captive Product Pricing
The company makes its pricing strategies by having the knowledge of its competitor`s pricing
We can include USB connectivity devices
We can include Home Theatre along with
The prices of these accessories are kept relatively than other brands.
8
Sale Strategy
Sale Strategy - Sale Through
Manufacturer whole seller/dealer consumer
Sale Out (Sales To the retailer)
Manufacturer (company) Authorized Dealers
9
Sale Through
Whole seller/retailers are the customers of manufacturers, manufacturers sell their products to the Whole seller and indirectly (through retailer) to the end consumers.
This process of selling is called “Sale Through”
Sale Out :
The company will sell the products to the retailers which are actually the customers of the Company.
There will be no medium used between the company and the retailer.
This procedure of selling is called “Sale Out”
9
Value Proposition
They are predicated value proposition from the mindset of your custome ...
1A producer might use a pulling policy rather than a pushing .docxhyacinthshackley2629
A producer might use a pulling policy rather than a pushing policy if intermediaries are reluctant to handle a new product, its sales force is successful getting retailers to handle its existing product, and it has a limited promotion budget for a high-tech product aimed at a small market. The primary purpose of branding is to identify a product. Genetech wants to achieve a rapid return on its investment in a new patented product, so it should set a sales-oriented pricing objective. More than 600,000 loyal Apple customers signed up in advance to purchase the iPhone4, demonstrating routinized response behavior.
Week 1 Lecture The Nature of Business ResearchBusiness researc.docxkdennis3
Week 1 Lecture
The Nature of Business Research
Business research covers a wide range of phenomena. For managers, the purpose of research is to provide knowledge regarding the organization, the market, the economy, or another area of uncertainty. A financial manager may ask, “Will the environment for long-term financing be better two years from now?†A personnel manager may ask, “What kind of training is necessary for production employees?†or “What is the reason for the company’s high employee turnover?†A marketing manager may ask, “How can I monitor my retail sales and retail trade activities?†Each of these questions requires information about how the environment, employees, customers, or the economy will respond to executives’ decisions. Research is one of the principal tools for answering these practical questions.
Business research is the application of the scientific method in searching for the truth about business phenomena. These activities include defining business opportunities and problems, generating and evaluating alternative courses of action, and monitoring employee and organizational performance. Business research is more than conducting surveys.6 This process includes idea and theory development, problem definition, searching for and collecting information, analyzing data, and communicating the findings and their implications.
Applied business research is conducted to address a specific business decision for a specific firm or organization. The opening vignette describes a situation in which ESPN used applied research to decide how to best create knowledge of its sports fans and their preferences. Basic business research (sometimes referred to as pure research) is conducted without a specific decision in mind, and it usually does not address the needs of a specific organization.
All research, whether basic or applied, involves the scientific method. The scientific method is the way researchers go about using knowledge and evidence to reach objective conclusions about the real world. The scientific method is the same in social sciences, such as business, as in physical sciences, such as physics. In this case, it is the way we come to understand business phenomena.
A firm can be production-oriented. A production-oriented firm prioritizes the efficiency and effectiveness of production processes in making decisions. Here, research providing input from workers, engineers, finance, and accounting becomes important as the firm seeks to drive costs down. Production-oriented firms are usually very large firms manufacturing products in very large quantities. The third orientation is marketing- oriented, which focuses more on how the firm provides value to customers than on the physical product or production process. With a marketing-oriented organization the majority of research focuses on the customer. Research addressing consumer desires, beliefs, and attitudes becomes essential.
Diagnosing Opportunities: After a.
Assessment of most selling staples & FMCG products in mop & pop stores close ...BHOMA RAM
The document provides an overview of strategic planning in a military context. It discusses how strategic planning begins with proper administration and organization to define roles and responsibilities. This ensures efficient coordination and eliminates overlap. The document also outlines the basic classifications of military strategy - grand strategy, strategy, operations, and tactics - which help structure the chain of command and divide responsibility between levels. Overall, the document emphasizes how effective administration and organization are prerequisites for successful strategic planning in any large group pursuing an objective.
Strategic management involves developing a plan to guide a company in accomplishing its goals. It is crucial for building a successful business and creating a competitive advantage. The strategic management process includes steps such as developing a vision and mission statement, assessing strengths and weaknesses, analyzing competitors, and establishing controls to monitor performance. Strategic management provides direction, motivates employees, and allows a company to differentiate itself in the market.
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2. 1
The mobilization of resources and
organizational facilities is studied in the
following ways:
Marketing
Management
Financial
Management
Logistical
Management
Legal
Management
1 2 3 4
3. 2
What is Marketing Management ?
the process of
developing strategies
and planning for
product or services,
advertising,
promotions, sales to
reach desired
customer segment.
Marketing
management
The goal of marketing is :
To attract new customer by
promising superior value, and to
keep current customers by
delivering satisfaction .
4. 3
1. Negative demand
2. No demands
3. Latent demand
4. Declining demand
5. Irregular demand
6. Full demand
7. Overfull demand
8. Unwholesome demand
There are 8 types of demands in marketing :
Marketing
management
5. 4
Negative demand
Examples :
Dental work where people don’t want problems
with their teeth and use preventive measures to
avoid the same.
Insurance, which people should have but they
delay buying an insurance policy.
Marketing
management
Negative demand is a type of demand which is
created if the product is disliked in general.
The product might be beneficial but
the customer does not want it
Solution :
The marketer has to solve the issue of no demand by analyzing why the
market dislikes the product and then counter acting with the
right marketing tactics.
6. 5
No demands
Marketing
management
Certain products face the challenge of no demand .
Example :
education courses where there is very low demand or no demand at all. Such cases
are very hard to counter .
7. Solution :
A marketing managers job is to find out the features
which people might be looking for later and market
them to the customer in such a manner that he
immediately wants them.
Examples :
The best example of latent demand are normal
phones vs smart phones.
People nowadays want more and more features in
the smartphone. They might settle for a normal
phone, but then later on they get the itch to buy a
smart phone
6
Latent demand
Marketing
management
Latent demand is, as the name suggests, a demand
which the customer realizes later. Thus, while buying
the product, he might not desire some features . But
later on, he might think about those features and buy
the product .
8. 7
Declining demand
Marketing
management
Declining demand is when demand for a product
is declining .
Example :
when CD players were introduced and IPOD came
in the market, the demand for walkman went
down. Although there was still a demand for the
product, the demand was a declining demand .
Solution :
A marketers job in such a case to think ways
to revive the product so that the demand is not
declining.
9. 8
Irregular demand
Marketing
management
Irregular demand can be a demand which is not
consistent .
Example :
seasonal products like umbrellas, air
conditioners or resorts. These products sell
irregularly and sell more during peak season
whereas their demand is very low during
non seasons .
Solution :
The best way to counter irregular demand is to
introduce incentives for the customer to buy the
product
10. 9
Full demand
Marketing
management
In an ideal environment, a company should always have full
demand. Full demand means that the demand is meeting
the supply potential of the company.
It also means that the markets are happy with the products of
the company and that people want to buy from the same
company .
The marketing challenge in this type of demand is to maintain
the same level of interest in the product and the company .
11. 10
Marketing
management
Overfull demand
Overfull demands happen when the companies
manufacturing capacity is limited but the demand is
more than the supply .
Example :
This can be observed in the cement industry
occasionally. Generally, most cement
industries have limited manufacturing
capacity. And hence, brand switching in
cement industry is high .
Solution :
Many companies use de-marketing techniques to
counter act overfull demands. This is because if the
company keeps marketing, but it is not able to
supply the material, then the company might suffer
badly in brand equity .
12. 11
Marketing
management
Unwholesome demand
Unwholesome demand is the other side of Negative
demand. In negative type of demands, customer
does not want the product even though product
might be necessary for the customer. But in
unwholesome demand, the customer should
not desire the product, yet the customer wants the
product badly.
Example :
Best example of unwholesome demand are
cigarettes, alcohol, pirated movies, guns etc.
13. 12
Financial
management
Financial Management is broadly concerned with the
acquisition and use of funds by a business firm. Its scope may
be defined in terms of the following questions :
• How large should the firm be & how fast should it grow?
• Composition of firm’s assets?
• Mix of the firm’s financing ?
• Analyzing, planning & controlling its financial affairs?
What is financial management ?
14. 13
Profit Maximization (profit after tax)
Maximizing Earnings per share(EPS)
Shareholder’s Wealth Maximization
Financial
management
Main goals of financial management
15. • Prepare financial statements, business activity reports, and forecasts .
• Monitor financial details to ensure that legal requirements are met .
• Supervise employees who do financial reporting and budgeting .
• Review company financial reports and seek ways to reduce costs .
• Analyze market trends to find opportunities for expansion or for acquiring other
companies .
• Help management make financial decisions .
14
Financial
management
What are the responsibilities of a financial manager ?
17. 16
Investment in Short Term & Long Term Projects
Short Term Projects :
• Decisions relating to Working Capital management.
• Inventory Management .
• Receivables Management, etc.
Financial
management
Investing decision
Long Term Projects :
Traditional : payback period , accounting rate of return
.
Modern : net present value method , internal rate of
return , profitability index .
18. 18
Financial
management
Financing decision
Decision relating to the Funding of the Projects :
Short Term :
trade credit, bank overdraft , etc.
Long Term :
1.Owners Funds ( Equity/Preference Share Capital, Retained
Earnings)
2.External Funds ( Debentures, Long Term Loans , etc.)
20. 20
Logistical
management
Logistical Management
Logistics management is a supply chain management
component that is used to meet customer demands through
the planning, control and implementation of the effective
movement and storage of related information, goods and
services from origin to destination. Logistics management helps
companies reduce expenses and enhance customer service.
21. Legislative institutions override their
management practices through the
formulation of new laws or
regulations or changes to existing
laws. In such a way that the role of
regulatory bodies can be considered
as one of the most important
environmental factors affecting the
determination of An organizational
structure. Therefore, the manager
should, depending on the
requirements of the legal
environment, choose the best
structure and techniques and
methods for managing the
organization.
21
Legal
management
Legal management in organizations
Awareness of the rules
and regulations
governing
administrative and
economic activities is
relatively necessary for
all managers at different
organizational levels,
since the effective
management of
administrative and
economic units is
strongly influenced by
the legal environment.
22. 22
Legal
management
The role of the legal system in the selection of managers
Under commercial law, the board of directors or directors of
joint stock companies is the legal representative of the
company and is responsible for the management of its affairs.
Usually, the Board of Directors chooses one person as CEO, and
determines the extent of his authority and term of his tenure in
this responsibility, in accordance with the rules and regulations
of the subject of the legal sources and relevant laws.