The document discusses predictions about technology and its role in the year 2020 according to a Pew Internet & American Life Project survey of experts: - Mobile devices will be the primary internet connection tool for most people in the world. - Transparency of people and organizations will increase but not necessarily yield more integrity, social tolerance, or forgiveness. - Voice recognition and touch interfaces will be more prevalent and accepted ways to interact with the internet. - Those enforcing intellectual property and copyright will remain in an "arms race" with those finding ways to share content without payment. - Divisions between personal and work time and between physical and virtual reality will be further erased for those connected, with mixed social impacts