Maples ims-services-

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Maples Corporate Profile Managing Complexity.

High-end Servers & IBM Z/890, S/390

 Maples Started in Dec 2002 - VC
Funded by Barings International
 Offices in US, four locations in India -
Supported by 500+ IT Professionals
 Focused on ‘IT Infra Management’
Serving Fortune 500 Clients.
 Current Business Partnership : Maples Head office

Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13

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IT Infra Management Services ( IMS )
Managing Complexity.

Business Focus : IMS services from Desk Tops to Mainframes

Implement / Monitor / Measure / Manage

Service Offerings DATA Center Management
Server Management ( O/S )
Data Base Management
N/W Management
1. IMS Consulting Services IT Security Management
Storage Management
2. IMS Training Services
Tech Support L1 to L4


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IBM Mainframe – Consulting Services

Expertise in Mainframe – Project Development / Resource Augmentation

Z/OS / MVS
Monitor / Manage / Measure / Develop

Technical Support Tech. support to Automation Services Application Software
to Operations products & sub-systems Services
Performance Tuning
Z/OS Administration DB2 Administration Z/OS , JCL ,VSAM ,
Capacity planning CICS , DB2 , COBOL
IMS DB Admin IMS , PL/1
Migration – O/S, DB Systems Automation IBM Assembler
CICS – Admin
Product Installation/ Monitoring - TIVOLI , Training center
PTF – Patch Mgmt MQ / WAS Admin Control-M, OPCA , produces 8000+
CA1, CA7 etc.. professionals in IBM
Security Admin. technology every year
RACF , ACF-II - Deployed to our
clients for their Rapid
Virtualization – Ramp-up plans.
LPAR, Z/VM,
LINUX support


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IT Infra Management Services Managing Complexity.

Expertise in Distributed Systems Services

Server Management DB Management N/W Management

Tech. Support L1 to L4 DB Administration Network Design
User Management DB Normalisation Trouble shooting
OS migration User Support NMS Management
Performance Tuning DB Migration NOC Tech. Support
Capacity Planning Performance Tuning
Remote Management

Windows / Linux Exchange Oracle MS-SQL LAN / WAN SAN
Lotus Notes
IBM p , I Series SUN Solaris UDB MYSQL VoIP IP Telephony
( AIX / OS-400 ) HP-UX
DB2 /400 VPN Wireless


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IT Security & Tool based Services

IT security operations , Middleware Mgmt , Tool Based Services

IT Security Tools & Options

IT Security Audit Systems Automation Using tools
Ethical Hacking
Vulnerability Analysis Storage Management Solutions
Penetration Testing
GAP Analysis - Risk Assessment DRP & Business Continuity Plng
Standards Implementation ITIL /
ISMS Middleware Tech. support &
Admin

Firewall - IT Security Tools HP Tools Microsoft
Scanners IBM Tivoli SCCM / MOM
CA Service desk
IBM MQ / WAS


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Current Challenges in IBM / IMS Skills Managing Complexity.

 Market resources at L1, L2 with 2+ yrs experience demands higher
salary levels
 Demand & Supply Gap is very wide - Competition in poaching

 No university / college has IBM as curriculum ( IBM z , p , I series ) or part
of their syllabus
 No Quality training institution in India to Train in Enterprise Computing &
Tools automation. Involves high capital costs for servers / tools purchase
 Availability of High-quality trainers in the market place

 Fresher’s mindset to get in to Enterprise Computing & HP tools – more
inclined towards programming in Java/J2EE , Dot Net etc…


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Maples Unique Delivery Model ( ELTP ) Managing Complexity.

 Maples unique offering that combines its training with transition Migration
model to create sustainable talent pool for IBM
 Phase -1

 Identify and Recruit Experienced Resources from the Market L3, L4 for
transition Migration to IBM on Direct rolls or thru Contract Model .
 Deploy L3, L4 Transition team for 4 - 6 weeks to client site for Knowledge
discovery , Come back and Train other team members in the project
 Select and train L1 ,L2 resources as ELTP’s and create Large “Central
Pool“ on various technologies
 Phase - 2

 0 - 3 Months - Monitoring Services with Client Hand-holding & Support

 4th – 12th Month Provide L1, L2 Support – Deliver SLA based Services

 Create Shadow Resources 15% for Back-up – Leave , Attrition

 Move the value chain-up after 12 months by moving one level up ( L1 to
become L2 and L2 to become L3 ) for sustainable resource pool


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Maples ELTP Services – Methodology
Entry Level Technical Professional (ELTP) – Rapid Resource Ramp-up capability

ELTP Process
ELTP Process
Pre-Selection Training Process for Evaluation Process Post Selection
Process for ELTP ELTP for ELTP Process

 Train the Resources in  Final Technical
 Select Candidates  Weekly Module Test Evaluation (Written
with Eligibility Criteria specified Modules for 8 to
12 weeks : Test)
 Face to Face
 Conduct GD ,Written  Technology ( IBM Z, P, I Technical Evaluation  Face to Face
skills to test skills in series or any other Interview
English Windows / Unix systems / Telephonic Interviews
Networking / Storage / IT  Process training – On
 Conduct Aptitude  Hands Lab Sessions the job with clients
Security / HP tools / CA /
Test as per company Tivoli tools ) environment
policy  Results are updated
 on a weekly Basis thru
 Soft Skills Written / Oral  Enter into Service
 Brief about Roles and Web based Interface Agreement with the
Responsibilities of Business communication
candidates for Service
Services in IT Infra  HCL can monitor the continuation
Management based on  Presentation Skills learning effectiveness
client’s requirement  Personality development of each candidates
 e-mail communications

 Corporate Culture
 Telephone / Client
Handling skills


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Benefits to Client Managing Complexity.

 Resources are Productive from Day 1, Billable from day 1 - no learning
Curve.
 NO expenses on Training cost to client - Resources customized to
project specific requirements.
 Recruitment / Training cost is Zero

 Attrition Control - Maples deployed resources have Service agreements
for 24 months with Maples.
 Back-fill – Maples would ensure back-fill for any resources resigning
during the contract tenure.
 Business Continuity & business resilience

 No effort for clients HR to manage these resources


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Skill Areas in IMS & RIM

Maples Training :
30 Qualified & Experienced trainers with M.E / M.Tech
World class Training Facility to train 9000 Professionals per year
Centers in Chennai , Pune , Hyderabad , Noida
Hands-on sessions on $12 Million Facility with H/W , S/W ,tools

Platforms :
Skills Sets: IBM Mainframe – z series
IBM I-Series , IBM AIX ( p –series)
Operations / Prod. Support
Systems Administrators SUN Solaris , HP- UX
DBA’s Windows – 2008 Server
CICS Specialist MS-Exchange, Lotus Notes
Networking Specialist
IT Security Specialist MQ / WAS
Storage Management Tivoli , HP Tools
Tech support Engineers DB2, UDB , MS-SQL , Oracle
Tools Automation Specialist CISCO

Success Story : Training & Deployment
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Client : IBM Global Services ( for their US clients) Managing Complexity.

High-quality service delivery - 50% cost savings to IBM over US operations using Maples.
 As strategic partner to IBM Global Services, Maples enabled the transition /
Migration and on-going support of IT Infrastructure operations for five global
customers - Verizon, GE, Capital One, RSA, Schneider
 Transformation engagement involved re-engineering of infrastructure support
services. Over 27 of Maples professionals were deployed to USA for discovery
and transition Migration process
 Supported 7 large Z series mainframes – users across 30 locations world wide–
20 TB of DB Storage - Combined mips of above 70000+
 Handled 24 x 7 support with 588 professionals – with 223 supporting IBM
Mainframes at Levels 1,2.

 Servers: IBM Mainframe / Midrange – p, I series , - Monitoring, incident / change / Patch management,
server builds / moves, performance tuning , Change Management , release Mgmt
 Network Devices: Monitoring, incident management, trouble shooting

 Database: DB2 , IMS, MQ/WAS - Admin. , Patch management, deployment, performance tuning

 Intel Support : Windows – Linux / UNIX – MS-Exchange – Lotus Notes Support and Management


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Current Projects: IMS / IBM Systems Mgmt Managing Complexity.

Client : IBM , India ( US clients - GE ,Capital one , RSA , Verizon )
Project -1 : L1,L2 Systems & Operation Support
Platform : IBM M/F - Team Size : 223 project completed
Project-2 : L1, L2 Operations Support
Team Size : 52 Status - On-going

Client : Mphasis – HP company
Project : Multiple – Tech Support
Platform : Windows , HP tools management / IBM M/F
Team Size : 59 Status : On-going

Client : HP International
Project : Tech Support
Platform : IBM M/F

Client : Oracle Corporation
Existing Platform : IBM M/F , Windows / Unix / Networking
Team Size : 43 Status : on-going

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Current Projects in IMS / IBM Sys Mgmt

Client : SCOPE International ( Standard Chartered Bank )
Project : Tech support / Operation Support
Platform : Windows / Unix / BMC tools
Team Size : 29 – Status : on-going

Client : CTS
Project : Tech Support - IBM Mainframe, Unix / windows
Team Size : 79 ( 40 transferred to CTS rolls )
Status : 39 - On-going
Client : Saint Gobain
Project : Tech support / Operation Support
Platform : Windows / Unix / Help Desk tools

Client : TCS
Existing Platform : IBM M/F , Unix / windows Admin. / Networking
Team Size : 114 ( 90 transferred to TCS rolls )
Status : 24 - On-going

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State of the Art Infrastructure Managing Complexity.

Maples Head office High-end Servers & IBM Z/890

NOC Center State – of – the – Art Training Facility


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Corporate Clientele


Maples ims-services-

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