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Maples ims-services-
- 1. 1
Maples Corporate Profile Managing Complexity.
High-end Servers & IBM Z/890, S/390
Maples Started in Dec 2002 - VC
Funded by Barings International
Offices in US, four locations in India -
Supported by 500+ IT Professionals
Focused on ‘IT Infra Management’
Serving Fortune 500 Clients.
Current Business Partnership : Maples Head office
Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
- 2. 2
IT Infra Management Services ( IMS )
Managing Complexity.
Business Focus : IMS services from Desk Tops to Mainframes
Implement / Monitor / Measure / Manage
Service Offerings DATA Center Management
Server Management ( O/S )
Data Base Management
N/W Management
1. IMS Consulting Services IT Security Management
Storage Management
2. IMS Training Services
Tech Support L1 to L4
Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
- 3. 3
IBM Mainframe – Consulting Services
Managing Complexity.
Expertise in Mainframe – Project Development / Resource Augmentation
Z/OS / MVS
Monitor / Manage / Measure / Develop
Technical Support Tech. support to Automation Services Application Software
to Operations products & sub-systems Services
Performance Tuning
Z/OS Administration DB2 Administration Z/OS , JCL ,VSAM ,
Capacity planning CICS , DB2 , COBOL
IMS DB Admin IMS , PL/1
Migration – O/S, DB Systems Automation IBM Assembler
CICS – Admin
Product Installation/ Monitoring - TIVOLI , Training center
PTF – Patch Mgmt MQ / WAS Admin Control-M, OPCA , produces 8000+
CA1, CA7 etc.. professionals in IBM
Security Admin. technology every year
RACF , ACF-II - Deployed to our
clients for their Rapid
Virtualization – Ramp-up plans.
LPAR, Z/VM,
LINUX support
Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
- 4. 4
IT Infra Management Services Managing Complexity.
Expertise in Distributed Systems Services
Server Management DB Management N/W Management
Tech. Support L1 to L4 DB Administration Network Design
User Management DB Normalisation Trouble shooting
OS migration User Support NMS Management
Performance Tuning DB Migration NOC Tech. Support
Capacity Planning Performance Tuning
Remote Management
Windows / Linux Exchange Oracle MS-SQL LAN / WAN SAN
Lotus Notes
IBM p , I Series SUN Solaris UDB MYSQL VoIP IP Telephony
( AIX / OS-400 ) HP-UX
DB2 /400 VPN Wireless
Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
- 5. 5
IT Security & Tool based Services
Managing Complexity.
IT security operations , Middleware Mgmt , Tool Based Services
IT Security Tools & Options
IT Security Audit Systems Automation Using tools
Ethical Hacking
Vulnerability Analysis Storage Management Solutions
Penetration Testing
GAP Analysis - Risk Assessment DRP & Business Continuity Plng
Standards Implementation ITIL /
ISMS Middleware Tech. support &
Admin
Firewall - IT Security Tools HP Tools Microsoft
Scanners IBM Tivoli SCCM / MOM
CA Service desk
IBM MQ / WAS
Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
- 6. 6
Current Challenges in IBM / IMS Skills Managing Complexity.
Market resources at L1, L2 with 2+ yrs experience demands higher
salary levels
Demand & Supply Gap is very wide - Competition in poaching
No university / college has IBM as curriculum ( IBM z , p , I series ) or part
of their syllabus
No Quality training institution in India to Train in Enterprise Computing &
Tools automation. Involves high capital costs for servers / tools purchase
Availability of High-quality trainers in the market place
Fresher’s mindset to get in to Enterprise Computing & HP tools – more
inclined towards programming in Java/J2EE , Dot Net etc…
Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
- 7. 7
Maples Unique Delivery Model ( ELTP ) Managing Complexity.
Maples unique offering that combines its training with transition Migration
model to create sustainable talent pool for IBM
Phase -1
Identify and Recruit Experienced Resources from the Market L3, L4 for
transition Migration to IBM on Direct rolls or thru Contract Model .
Deploy L3, L4 Transition team for 4 - 6 weeks to client site for Knowledge
discovery , Come back and Train other team members in the project
Select and train L1 ,L2 resources as ELTP’s and create Large “Central
Pool“ on various technologies
Phase - 2
0 - 3 Months - Monitoring Services with Client Hand-holding & Support
4th – 12th Month Provide L1, L2 Support – Deliver SLA based Services
Create Shadow Resources 15% for Back-up – Leave , Attrition
Move the value chain-up after 12 months by moving one level up ( L1 to
become L2 and L2 to become L3 ) for sustainable resource pool
Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
- 8. 8
Maples ELTP Services – Methodology
Managing Complexity.
Entry Level Technical Professional (ELTP) – Rapid Resource Ramp-up capability
ELTP Process
ELTP Process
Pre-Selection Training Process for Evaluation Process Post Selection
Process for ELTP ELTP for ELTP Process
Train the Resources in Final Technical
Select Candidates Weekly Module Test Evaluation (Written
with Eligibility Criteria specified Modules for 8 to
12 weeks : Test)
Face to Face
Conduct GD ,Written Technology ( IBM Z, P, I Technical Evaluation Face to Face
skills to test skills in series or any other Interview
English Windows / Unix systems / Telephonic Interviews
Networking / Storage / IT Process training – On
Conduct Aptitude Hands Lab Sessions the job with clients
Security / HP tools / CA /
Test as per company Tivoli tools ) environment
policy Results are updated
on a weekly Basis thru
Soft Skills Written / Oral Enter into Service
Brief about Roles and Web based Interface Agreement with the
Responsibilities of Business communication
candidates for Service
Services in IT Infra HCL can monitor the continuation
Management based on Presentation Skills learning effectiveness
client’s requirement Personality development of each candidates
e-mail communications
Corporate Culture
Telephone / Client
Handling skills
Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
- 9. 9
Benefits to Client Managing Complexity.
Resources are Productive from Day 1, Billable from day 1 - no learning
Curve.
NO expenses on Training cost to client - Resources customized to
project specific requirements.
Recruitment / Training cost is Zero
Attrition Control - Maples deployed resources have Service agreements
for 24 months with Maples.
Back-fill – Maples would ensure back-fill for any resources resigning
during the contract tenure.
Business Continuity & business resilience
No effort for clients HR to manage these resources
Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
- 10. 10
Skill Areas in IMS & RIM
Managing Complexity.
Maples Training :
30 Qualified & Experienced trainers with M.E / M.Tech
World class Training Facility to train 9000 Professionals per year
Centers in Chennai , Pune , Hyderabad , Noida
Hands-on sessions on $12 Million Facility with H/W , S/W ,tools
Platforms :
Skills Sets: IBM Mainframe – z series
IBM I-Series , IBM AIX ( p –series)
Operations / Prod. Support
Systems Administrators SUN Solaris , HP- UX
DBA’s Windows – 2008 Server
CICS Specialist MS-Exchange, Lotus Notes
Networking Specialist
IT Security Specialist MQ / WAS
Storage Management Tivoli , HP Tools
Tech support Engineers DB2, UDB , MS-SQL , Oracle
Tools Automation Specialist CISCO
Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
- 11. Success Story : Training & Deployment
11
Client : IBM Global Services ( for their US clients) Managing Complexity.
High-quality service delivery - 50% cost savings to IBM over US operations using Maples.
As strategic partner to IBM Global Services, Maples enabled the transition /
Migration and on-going support of IT Infrastructure operations for five global
customers - Verizon, GE, Capital One, RSA, Schneider
Transformation engagement involved re-engineering of infrastructure support
services. Over 27 of Maples professionals were deployed to USA for discovery
and transition Migration process
Supported 7 large Z series mainframes – users across 30 locations world wide–
20 TB of DB Storage - Combined mips of above 70000+
Handled 24 x 7 support with 588 professionals – with 223 supporting IBM
Mainframes at Levels 1,2.
Servers: IBM Mainframe / Midrange – p, I series , - Monitoring, incident / change / Patch management,
server builds / moves, performance tuning , Change Management , release Mgmt
Network Devices: Monitoring, incident management, trouble shooting
Database: DB2 , IMS, MQ/WAS - Admin. , Patch management, deployment, performance tuning
Intel Support : Windows – Linux / UNIX – MS-Exchange – Lotus Notes Support and Management
Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
- 12. 12
Current Projects: IMS / IBM Systems Mgmt Managing Complexity.
Client : IBM , India ( US clients - GE ,Capital one , RSA , Verizon )
Project -1 : L1,L2 Systems & Operation Support
Platform : IBM M/F - Team Size : 223 project completed
Project-2 : L1, L2 Operations Support
Team Size : 52 Status - On-going
Client : Mphasis – HP company
Project : Multiple – Tech Support
Platform : Windows , HP tools management / IBM M/F
Team Size : 59 Status : On-going
Client : HP International
Project : Tech Support
Platform : IBM M/F
Team Size : 26 Status : On-going
Client : Oracle Corporation
Project : Tech Support
Existing Platform : IBM M/F , Windows / Unix / Networking
Team Size : 43 Status : on-going
Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
- 13. 13
Current Projects in IMS / IBM Sys Mgmt
Managing Complexity.
Client : SCOPE International ( Standard Chartered Bank )
Project : Tech support / Operation Support
Platform : Windows / Unix / BMC tools
Team Size : 29 – Status : on-going
Client : CTS
Project : Tech Support - IBM Mainframe, Unix / windows
Team Size : 79 ( 40 transferred to CTS rolls )
Status : 39 - On-going
Client : Saint Gobain
Project : Tech support / Operation Support
Platform : Windows / Unix / Help Desk tools
Team Size : 42 Status : On-going
Client : TCS
Project : Tech Support
Existing Platform : IBM M/F , Unix / windows Admin. / Networking
Team Size : 114 ( 90 transferred to TCS rolls )
Status : 24 - On-going
Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
- 14. 14
State of the Art Infrastructure Managing Complexity.
Maples Head office High-end Servers & IBM Z/890
NOC Center State – of – the – Art Training Facility
Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13
- 15. 15
Corporate Clientele
Managing Complexity.
Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13