The document provides an agenda for a meeting that includes discussions on HP BTO business perspective, business service automation, business service management, Ejada capabilities, ITSM, and a demonstration. It also lists Ejada's geographical coverage and major customers in government, finance, telecommunications, oil/gas/petrochemicals, education, and healthcare sectors. Finally, it provides references for Ejada's work with various customers on implementations involving service desk, change management, reporting, integrations, application management, and more.

1. Amr Younis
Practice Head, BSM

2. Today’s Agenda
• HP BTO Business Perspective
• Break
• Business Service Automation
• Business Service Management
• Ejada Capability
• ITSM
• Break
• Demo – if time allows
• Raffle for iPAD
• Lunch

3. Agenda
• Introduction to Ejada
• What is ISMBSM in Ejada
• BSM Blueprint
• References

4. Geographical Coverage
With our Head Office in Riyadh we are
operating out of branches in Jeddah, Al
Khobar, Amman, Cairo, Alexandria, and
Dubai; we have plans to open new
offices in Abo Dhabi, Qatar and
Kuwait, while expanding our reach
through Channel Partners in
Lebanon, Yemen and Oman.
Head Office
Branches
Channels

5. About Ejada

6. Team
“Over 700 Professionals”

7. MARKET RECOGNITION
MARKET SHARE/RANKING
2005 - 2009

8. INTRODUCTION- ISM OVERVIEW
BSM
Support
Security
Center
ISM
Storage Systems

9. Business Service Management Blueprint
Service
Strategy & Requirements Quality Management
Governance Management Management ITSM
Service Intelligent
Health Notification
(BSM) System
Service
Version
Management
Automation
BSA
CMS & CMDB
Intelligent Service Orchestration
Compliance – Governance – ITIL – ISO 20000
Professional Services

10. BSM BLUEPRINT
Strategy & Governance IT Service Management
• Project Portfolio Management • Consolidated Service Desk
• IT Financial Management • Service Catalog
• Time Management • Knowledge Management
• Demand Management • Change Management
• Project & Program Management • SLM
• SAO • Release Management
• Asset Management
• Service Analytics
Application Lifecycle Management Service Health Management
• HP Software for Agile Software Deployment • Business Transaction Management
• Functional Testing • Application Performance Management
• Performance Testing • HP Software for Oracle Applications
• Security Testing • HP Software for SAP Environment
• Request Management • Network Management
• Version Management • Physical & Virtual Converged Device
Management

11. Why Ejada BSM?
More than 30 resident
consultants in Saudi Arabia Wide experience in BSM
More than 10 years of field in the Middle Partnering with major
+ Local support center
experience in the field East, with more than 30 technology providers
Worldwide network with successful engagements.
special service providers
Assess
Educate Design
Monitor
Implement

12. Ejada BSM Major Customers
Government
Saudi Royal Saudi
Navy Customs
Finance
Telco Private Education
Oil, Gas & Petrochemicals Healthcare

13. HP BTO References
Customer Name Details
ARAMCO Event, Network, Systems, Applications & Storage Management + Reporting & Several
Integrations
Capital Market Authority Event, Network, Systems, Application Management as phase I + [1,350,000] Reporting,
Service Desk & Client Management as Phase II
Saudi Customs Service Desk & Servers Management
Saudi Royal Navy Service Desk
Imam University Service Desk
Naif University Service Desk
General Authority for Civil Aviation Service Desk, Change Management, SLM, Network, Servers & Applications Management +
Reporting & Several Integrations
Riyad Bank Client Management, Web Applications Security Testing & Alert Management
National Commercial Bank Network Automation
Jeddah Municipality Server & Network Automation, Server & Network Management
King Abdullah University Service Desk
Inma Bank Software Testing

14. Thank you