The document is an introduction to IBM's managed services for datacenter operations in Romania. It discusses the facilities and infrastructure of IBM's Romanian datacenter, including 1000 sqm of server space, separate spaces for telecom equipment, electrical distribution, UPS systems, batteries, generators, fire suppression, and storage. It details the datacenter's reliable power supply including on-site power generation, UPS configuration, and backup generators. It also summarizes the datacenter's cooling and humidity control systems.

1. IBM Global
Technology Services
CEE
Managed Services
Managed Services Introduction
15 May 2012
Mihai Petrov
Datacenter Operations Manager
IBM Romania

2. IBM INDIA Pvt. Ltd.
Spațiu
 1000 m2 doar pentru spațiu de servere
 Total 2500 m2 întreg datacenterul
 Spații dedicate și separate pentru
– POP-uri telecom (meet-me rooms)
– Distribuție electrică
– UPS-uri
– Baterii
– Generatoare
– Sistem de stingere incendiu
– Depozite
– Spațiu dedicat pentur descărcare, despachetare și instalare (staging area)
 Spațiu de creștere pentru elementele de infrastructură
© 2010 IBM Corporation
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3. IBM INDIA Pvt. Ltd.
Să fie disponibil
Alimentare cu energie electrica
 Alimentare duală
 Propria centrală electrică (tri-generare)
– Disponibil de putere 6.7 MW
 Fară single point of failure până la nivelul rack-
ului
 UPS-uri în configurație N+1 pe fiecare linie cu
baterii dedicate.
– Peste 3000KVA N+1 capacitate actuală
 Generatoare pe fiecare linie dedicate pentru
server room
– Pentru utilități – generator separat
– Peste 4.5MW putere de generare de urgență
 Rezervoare redundante externe de combustibil, 2
x 31.000 l
 Testare săptămânală
© 2010 IBM Corporation
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4. IBM INDIA Pvt. Ltd.
Să fie disponibil
Răcire și umiditate
 Răcire și control umiditate la nivel de sala
 Răcire la nivel de rack în funcție de densitate
 Agent frigorific: apă
 Toate unitățile de răcire în configurație N+1
 Toate elementele sistemului de răcire alimentate dual, electric și agent frigorific
 Agent frigorific generat intern, cu absorber-e
 Backup: rezervoare și turbochiller
 Putere totala de răcire: 6.5 MW
© 2010 IBM Corporation
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5. IBM INDIA Pvt. Ltd.
Să fie disponibil
© 2010 IBM Corporation
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6. Change is accelerating
IBM INDIA Pvt. Ltd.
IT demand Need for flexibility
Virtual servers Of every US$1
82M installed is spent on
by 20131 70¢ maintaining
Server existing
workloads environment7
20% have been
virtualized2 14 Average age of
Increase in data years data centers8
50
growth this
times decade3
Projected IT
Less Disk storage workloads can
than is used
5-60% be cloud-
30% effectively4 enabled9
1
International Data Corporation (IDC), IDC Worldwide Server Market Update: Server Workloads 2011 Research, August, 2011; 2Based on IIBM experience; individual client results vary;
3
IDC, IDC’s Digital Universe Study, sponsored by EMC, June, 2011; 4IBM Storage Innovation Executive Summit in New York City, May 9, 2011, by Brian Truskowski; 5IBM, The New Voice
of the Chief Information Officer (CIO), September, 2009; 6GOldman Sachs: US Technology Strategy: Independent Insight IT Spending Survey, 2011; 7IBM, The Essential CIO: Insights
from the Global Chief Information Officer Study, May, 2011; 8Data center discussion, Part II, Data Center Dynamics, 2011; 9IBM cloud computing organization estimate
3
© 2010 IBM Corporation
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7. What is a Managed Services?
IBM INDIA Pvt. Ltd.
“Taking responsibility for daily operations of parts of the clients IT infrastructure”
 Parts of infrastructure: Server, Storage, Data center, Middleware, Networking, End-user, Security, etc.
 Various delivery options (local vs. global), asset ownership (IBM vs. Client), locations (IBM vs. Client vs. 3rd party)
“Run my
Process”
“Take IT
Client Perception of the off my
hands”
Managed Services Continuum
”Manage Business
my Process
apps”
“Manage All Business
my All IT
Process IT
Client’s risk servers”
“House
my Applications Applications Applications
servers”
“Monitor
my servers Infrastructure Shared Custom Shared
in my DC” Infrastructure Infrastructure Infrastructure
“Help me
with some Data Data Data Data Data
Center Center Center Center Center
tasks”
MIS MIS MIS MIS MIS MIS
Value for client
Staff Managed Services Space SO MBPS/BTO
Augmentation
© 2010 IBM Corporation
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8. What is Pvt. Ltd.
Application Hosting?
IBM INDIA
 IBM Application Hosting offers clients mission-critical application hosting utilizing a highly
flexible, scalable and resilient delivery model that is matched to the service level requirements
of each client business application.
 Designed to support day-to-day operations, IBM Application Hosting provides integrated
administration, monitoring, data protection and disaster recovery of the hosted infrastructure
and applications to help reduce downtime and improve availability.
Application Services
acceptance testing, operational documents
including design, installation, configuration,
Basic application management (ERP’s like SAP, other ISV applications)
Operations
Infrastructure roll-out Services
Enhanced
Optional managed services
Equipment & OS Management System software upgrade
Autom. & manual Back-up/restore Users' accounts management
Batch job management Database management (Oracle, DB2, MS SQL)
Availability SLA (99,5%)
Basic level of managed services
Service management Monitoring & notification 24x7
Operations
Technical support for OS
Infrastructure
Basic
Provision and Monitoring of Hardware, Software and Network
Secure DC space
Located either in client’s, partner’s or IBM owned DC
© 2010 IBM Corporation
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9. IBM provides expertise in working with ISVs to offer you options for
applicationLtd.
IBM INDIA Pvt. hosting
Business
process Business Consulting Services
Communications
Distribution
Industrial
Finance
Public
Applications Independent Software
Vendors (ISV) IBM
Vertical application
services
Horizontal application services
Application Services
Infrastructure Optional managed services
and management
services Basic level of managed services
Infrastructure
Secure DC space
Applications supported may be ERP based (e.g. SAP), Oracle or any client owned & developed proprietary application.
© 2010 IBM Corporation
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10. SolutionPvt. Ltd.
IBM INDIA
Design - Basic Operations of Application Hosting
Basic Operations
Provision and Management of
 Secured Data Center space (IBM DC - Bucharest)
 Infrastructure provision and roll-out services incl. design, installation, configuration, testing, and
documentation for dedicated, shared and cloud based Hardware, Software and Network connection.
 Hardware infrastructure monitoring and Proactive Service Management for Operating System - through
Rich dashboard for collection and presentation of real time data, 24x7 notifications, OS technical
support.
Dedicated Shared Cloud based (public)
Environment for Different clients Environment provided as
one client. May covered out of Smart Cloud Enterprise+
include Cloud one infrastructure.
technologies.
Basic level of managed services
Basic Operations
Service management Monitoring & notification 24x7
roll-out Services
Infrastructure
Technical support for OS
Infrastructure
Provision and Monitoring of Hardware, Software and Network
Secure DC space
© 2010 IBM Corporation
10 IBM owned DC

11. SolutionPvt. Ltd.
IBM INDIA
Design – Flexible Application Hosting Design
Enhanced Operations –
Based on customer requirements different setups and complexities are possible:
Provision and Management of
 Infrastructure preventive and corrective maintenance for Network, Firewall, Server and Storage
Hardware.
 Monitoring and Proactive Service Management for Database, Middleware and applications on top of
the OS through the Rich dashboard , 24x7 notifications, technical support and administration.
 Automated Back-up services, User Profile Management Services, Upgrades of System Software and
Enhanced Security Services – System logical security reviews.
 Performance and Capacity planning, SLA agreements, Operational documentation administration.
 Application response time monitoring, Management and Support Services for ERPs like SAP or any
other application.
Application Services
roll-out Services
Basic application management (ERP’s like SAP, other ISV applications)
Infrastructure
Operations
Optional managed services
Enhanced
Equipment & OS Management System software upgrade
Autom. & manual Back-up/restore Users' accounts management
Batch job management Database management (Oracle, DB2,
© 2010 IBM Corporation
11 Availability SLA (99,95%) MS SQL)

12. With Application Hosting, IBM improves the quality of services while
advancing Ltd.
IBM INDIA Pvt. client IT organizations capacity to deliver strategic impact.
Reduce costs and maximize ROI
 Predictability of costs and no up front investment, freeing up funds for strategic initiatives.
 Optimization of CAPEX (e.g. for HW and infrastructure acquisition) and transfer to OPEX.
 Reduction of financial entry hurdles (e.g. pre-investment).
 More flexible and scalable pricing models incl. billing based on cost metrics related to business.
 Cost reduction of 20% to 30% possible, through integrated operations and increase in efficiency.
Improve service and quality
 Increase utilization and optimize IT capacity due to virtualization and near-real-time allocation of storage.
 Re-allocation of scarce resources to focus on core business functions.
 Increase in operational efficiency e.g. by utilization of tools and processes from IBM which can reduce
application installation period by 30%.
 Flexible and scalable solution, e.g. based on advantage of scalable cloud based environment.
 Broad set of cloud tools and time-tested methodologies.
 Reduced complexity of IT environment.
 Near-continuous operations supported by SLAs customized according to client’s service requirements.
 Leveraging IBM’s extensive pool of skilled resources and expertise.
Minimize and mitigate risk
 Improve access to mission-critical business applications and reduce (un)planned downtime.
 Lower the risks cost overruns and resource shortages.
 Reduce risks by around-the-clock monitoring and management in a save environment.
 Integrated solution can combine production operations with data protection and DR.
© 2010 IBM Corporation
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13. Application Hosting Services optimize cost and time from application
implementation through ongoing operations.
IBM INDIA Pvt. Ltd.
Implementation Operation
Optimized Standard
service operational
administration cost
Standard
Infrastructure
implementation
cost
Infrastructure
Cost
Standard
implementation optimization Savings from
cost Implementation
15 up to 25 percent1
optimization
Allows for
optimized
solution and
stabilized
operation with
New Operational cost
linear and
New predictable
implementation costs for the
cost client
Go live
Time
Design Implementation Roll-out Operation, support and improvements
© 2010 IBM Corporation
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14. WhyINDIA Pvt. Ltd.
IBM
IBM?
 IBM has 20+ years experience running mission critical applications in production environments for clients:
– Experience in implementation, upgrading, migration, hosting and dimensioning of critical applications.
– Monitoring and managing security infrastructure for more than 4,000 clients worldwide.
– Managing over 1 million virtual machines worldwide.
– Processing 4.5 million transactions through IBM Cloud per day.
 IBM is an industry-leading provider of business continuity services:
– Over 160 global resiliency centers in 70 countries.
– Almost 1,800 dedicated business continuity professionals.
– Possessing extensive business process and technology expertise.
 As a service partner IBM grants instant access to a broad range of skills in Central and Eastern Europe
– More than 2200 client services people across 15 countries in CEE
– More than 6500 people in global delivery centers (GDC) in Wroclaw/Poland, Brno/Czech Republic,
Szekesfehervar/Hungary, GPSG Bucharest/Romania, GPS Delivery center Bratislava/Slovakia
– GDC’s offer administration, operation, 2nd and 3rd level support for more than 780 clients
internationally and locally on multiple platforms (Distributed, Midrange, Mainframe) and in multiple
languages
– IBM Shared services centers: Bratislava, Bulgaria, Romania, Poland, etc.
– Wide range of technical skills and competencies covering IBM and non-IBM technologies
 As an OEM of software, hardware, maintenance and services, IBM is able to provide an end-to-end
solution including all cricital components, out of one hand.
 Flexible solution design allows for a tailored approach which is still based on best practices:
– Service Levels to ensure availability of applications based on business requirements.
– Option for an On-demand provisioning.
– Dedicated vs. Shared vs. Cloud setup.
– Predictability of costs through transparent pricing models.
 R&D investments of $6 billion per annum in services are leading to continual improvement in our
capabilities and quality. © 2010 IBM Corporation
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