This presentation introduces GSE's comprehensive performance improvement solutions for developing a highly skilled refining and petrochemicals workforce. For more information, go to gses.com or email info@gses.com.

1. Solving Refining & Petrochemicals
Workforce Development Challenges
with Performance Improvement Tools
Bruce Manthey
Vice President
Global Process Industries
GSE Systems, Inc

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“There are concerns that not being able to get the right people at the right time for
the right cost could inevitably threaten the overall delivery of projects on time and
within budget.”
Workforce Related Project Risks Findings Report

6. Unexpected Consequences of Improved
Reliability & Control Technology
Source: Dynamic Performance Management

8. SEVERAL KEY HUMAN PERFORMANCE FACTORS
FROM BP TEXAS CITY INVESTIGATION
1. Lack of technically trained personnel
during startup
2. Outdated and ineffective operating
procedures
3. Inadequate operator training program

9. Workforce Development Not Addressed in
Traditional Control System Vendor Approach
Enter lifecycle
early
Focus on
engineering
lifecycle
Gain mindshare
& account
control
Graphic courtesy of Statoil

10. How can you
help him
become an
expert?

11. Help him
understand
The Why!

12. Create e-learning
environment
SIMULATION
& TRAINING
TECHNOLOGIES
Impact of Simulation and Training
Processes & Technologies
Reduced “Time to
Autonomy”
Improved process
safely
 Improved process
understanding
Improved
operator
effectiveness
Better handle
process upsets
Reduced
environmental
incidents
Reduced
equipment
damage
Increased
plant
availability
Faster turn-arounds
& start-ups

13. Use Technology to Help Bridge the
Workforce Development Gap
Process
Fundamentals
Web-based
Tutorials
High-fidelity Universal
Simulators
Instructor Led
Mentoring
Knowledge
Transfer
Unit Specific
Experiential
Learning
Custom OTS
Process Control
Web-based
Tutorials

14. Instructional Systems Design
Necessary Step 0.1
(1) Analysis
• Competencies Required Training
• Job performance requirements
• Requisite skills and knowledge
(2) Design
• Training plan
• Venue & media
• Training & learning objectives/activities
(3) Development
• Learning guides
• Lesson plans/evaluations
• Resources & support materials
(4) Implementation
• Documentation: learning activities &
evaluations
• Job performance measurement & record
keeping
(5) Evaluation

15. How O&M Technicians Learn
• WebTutorials
• Instructor-Led
• Startup/Shutdown
• ControlSim.
• StructuredOJT
• Optimization
• Trouble-shooting
• Simulations
• Normal
• Abnormal/Upsets
• PFDs,PIDs
• Tutorials(WBT)
• EquipmentDescr.
• Procedures
Tell
me!
Let
me!
Show
me!
Help
me!

16. Shaikh, Ahmad

21. 3D Interactive Immersive
YouTube Video

23. What is the value of performance
improvement tools?
How much would you save if you could
eliminate just 1 unplanned shutdown per year?
How much would you save if you could
eliminate 1 day in a turn-around?
How much is 1 less reportable incident worth?

24. We have come a long way since 1901,
but we still need to…

25. Help him
understand
The Why!

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Bruce E. Manthey
Vice President – Marketing & Sales
Global Process Industry
Bruce.Manthey@GSES.com
+1 (410) 970-7800