Manol Boychev is a security officer and loss prevention officer with over 10 years of experience. He has a pleasant personality and passion for customer service. His experience includes roles at London Marriott Hotel, GCCovert Security, Abbatt Property Services, and a boutique hotel in Bulgaria. He has an SIA Door Supervisor Licence and qualifications in customer service, first aid, and mechanical/electrical training.

1. Manol Boychev
9A Glengall Grove
London E14 3NE
Tel.: 07414822021
manolboychev@yahoo.co.uk
PERSONAL SUMMARY
A well presented,hardworkingindividual withapleasantpersonalityandapassionforgreat
customerservice.Able togive clientsagreat experience andcreate loyalty.Opentolearningnew
skillsandimprovingcurrentknowledge.Lookingtobuildonexperience inanexcitingnew role.
WORK EXPERIENCE
October 2014-Present
Loss PreventionOfficer
London Marriott Hotel GrosvenorSquare
• First point of contact for all residents and guests
• Deliverahighlevel of customerserviceatall times
• Conductinvestigationsandgatherevidence relatedtotheft/fraud
• Complete incidentreportstodocumentall Security/LossPreventionrelatedincidentssuch
as theft,accidents,physical hazards,andfire alarms
• Escort any unwelcome personsfromthe propertywithoutinterruptingthe orderlyflow of
propertyoperation
• Welcome andacknowledge all guestsaccordingtocompanystandards
• Developandmaintainpositiveworkingrelationshipswithothers;supportteamtoreach
commongoals- listenandrespondappropriatelytothe concernsof otheremployees
• Patrol all areas of the property;assistguestswithroomaccess.
Ensuringthat all locks,gatesandwindowsare locked
May 2014-Present
Security Officer
GCCovert Security
BerkeleySquare House , BerkeleySquare W1J 6BD
JW Marriott GrosvenorHouse
• First point of contact for all residents and guests
• Deliverahighlevel of customerserviceatall times
• Conductinvestigationsandgatherevidence relatedtotheft/fraud

2. • Complete incidentreportstodocumentall Security/LossPreventionrelatedincidentssuch
as theft,accidents,physical hazards,andfire alarms
• Escort any unwelcome personsfromthe propertywithoutinterruptingthe orderlyflow of
propertyoperation
• Welcome andacknowledge all guestsaccordingtocompanystandards
• Developandmaintainpositiveworkingrelationshipswithothers;supportteamtoreach
commongoals- listenandrespondappropriatelytothe concernsof otheremployees
• Patrol all areas of the property;assistguestswithroomaccess.
• Ensuringthat all locks,gatesandwindowsare lockedwhere appropriate
March 2014 - Present
Concierge
Abbatt Property Services
High Holborn House , 52-54 High Holborn , London, WC1V6RL
(WestOne House,WestEnd Quay, Central St. Giles,Spaniard Park , Marathon House)
• First point of contact for all residents and guests
• Deliverahighlevel of customerserviceatall times
• Ensuringthe communal partsof the buildingare keptcleanandtidyat all times
• Signingcontractorsinand out of the building
• Maintainingthe integrityof apartmentblocks
• Accesscontrol of workmentoresidentapartmentblockswithpriorauthorization
• Responsibilityforall deliveriestomainreceptiondesk,receivingandsafekeepingof all
parcels/registeredmail.Correctissuingof all parcels/registeredmail witharecordwhich
mustbe signedbyresidents.Notifyresidentsof anydeliveriestoarrange collectionfromthe
frontdesk.
• Issuingof keysonlytocorrect personnel/residentswhilstrecordingatall timesthe signingin
and outof keys.
• Reportinganydefectsormaintenance issuestothe managingagent
2011-2013
NSN Security
Security Officer
8 S Lambeth Rd, London SW8 1RLSN Security
(St. Pancras Renaissance Hotel,Marriott Hotel GrosvenorSquare,Manhattan Loft Corporation -
Edison House,WellingtonHouse)
• Providingastrongand visible presence.
• Watchingout for,reportinganddealingwithproblematicactivity.

3. • Patrol all areas of the property;assistguestswithroomaccess.
• Dealingwithhostilecustomersappropriatelyandescortingthemoff the premises.
• Meetingandgreetingofficialvisitors.
• Ensuringthat all locks,gatesandwindowsare lockedwhere appropriate.
• Maintainingall healthandsafetychecks.
• Monitoringemployeesandvisitorstomaintainapleasantandsafe workingenvironment.
• Dealingwithemergenciesastheyarise.
• EnsuringCCTV cameras andAlarmSystemsandin goodworkngorder.
• Respondinganddealingwithalarmsandemergencies.
2010-2011
3S SOT
Security Officer
Boutique Hotel "MariaLuisa"
Sofia,Bulgaria
• Providingastrongand visible presence.
• Watchingout for,reportinganddealingwithproblematicactivity.
• Patrollingandmonitoringthe hotelreceptionarea,carpark and outdoorareas.
• Dealingwithhostilecustomersappropriatelyandescortingthemoff the premises.
• Meetingandgreetingofficialvisitors.
• Ensuringthat all locks,gatesandwindowsare lockedwhere appropriate.
• Maintainingall healthandsafetychecks.
• Monitoringemployeesandvisitorstomaintainapleasantandsafe workingenvironment.
• Dealingwithemergenciesastheyarise.
• EnsuringCCTV cameras andAlarmSystemsandin goodworkngorder.
• Respondinganddealingwithalarmsandemergencies.
ACADEMIC QUALIFICATIONS
• SIA Door SupervisorLicence 2017.
• FirstAidCertificate
• NVQLevel 2 CustomerService Skills
• Mechanical & Electrical Technical College “S.P.Koroliov”
Dupnitsa,Bulgaria