This document contains a summary of Panayiota Neocleous Nicolaou's personal and professional details. It includes her contact information, 25+ years of experience as a bank teller and cashier at Bank of Cyprus and Cyprus Popular Bank, duties like cash handling and customer service, achievements like being a chief cashier, and ongoing professional development through training seminars. It also lists her education at Straffordshire University and Saint George High School, languages as Greek and English, and volunteer work with cancer and radio foundations.
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Are you a client of ours that is….
Looking for a career change and want flexibility?
Wish to earn some additional cash?
Outgoing and want to help others?
Passionate about property?
C2 Montréal is a three-day immersive event that brings together visionaries and forward-thinkers from around the world to explore the relationship between commerce and creativity, and its potential to redefine business. The event features a variety of non-traditional experiences including presentations by renowned speakers, interactive exhibitions, multimedia presentations and collaborative workshops.
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1. 1
PERSONAL DETAILS
Full name: Panayiota Neocleous Nicolaou
ID Number:703591
Email : nayianikolaou@gmail.com
Mobile Number : 00357 99513737
Address: 1 Achilleos Street, 6030, Larnaca, Cyprus
PERSONAL STATEMENT
A competent passionate , liable and hardworking person with a friendly personality
with over a 25 years experience in the position of Bank Teller - Cashier including the
ability to communicate to customers clearly and politely. Well - Organized and willing
to accept responsibility and work autonomously in meeting deadlines and specific
targets promptly, which are set by the managers.
EMPLOYMENT
1. Multifunctional Teller
Bank of Cyprus BOC | Larnaca
01.02.2014 - 15.06.2016
2. Customer service Officer (Teller)
Cyprus Popular Bank ( Marfin Laiki Bank ) | Larnaca
09.04.1991 - 31.01.2014
Duties :
Receiving and processing all incoming payments. Wire transfers , bank drafts
and cheques in various currencies. In addition handling all Cashier related
enquiries from clients either in person , by phone , email or written
correspondence.
o Cash handling and cashing up large amounts of money.
o In charge of all foreign currencies.
o Introducing and explaining to the customers the use of the Electronic banking
systems.
o Responsible for the ATM machine by daily check for the sufficient funds of
money.
o Contributing to the customers’ satisfaction by offering excellent customer
service.
o Completing special requests by closing accounts.
2. 2
o Taking orders for cheques while providing special statements, copies, and
referrals.
o Renewing of fixed deposits.
o Ensuring that the tills balance up after verifying that signatures are correct
and written as well as the numerical amounts agrees at the end of the day.
o Arranging and generating appointments for the savings and mortgage
advisors.
o Explaining, promoting, selling and issuing all kinds of bank cards.
ACHIEVEMENTS:
o Chief cashier and responsible for ordering a supply of cash to meet the daily
needs.
o Contributed for the team effort by accomplishing related results as needed.
o Attained better product knowledge.
o Maintained customer confidence and protected bank operations by keeping
information confidential.
o Attended training and motivating seminars in a frequent manner.
PROFESSIONAL DEVELOPMENT
(TRAINING & SEMINARS)
o Anti-Money Laundering Seminar – 15.06.2015
o Bluepoint 2015 – 20.05.2015
o Finesse 2015 - 05.05.2015
o Counselor 2015 - 21.04.2015
o Work Security – 09.12.2104
o Customer Service Programme 2014 – 11.11.2014
o All about Customer’s Needs – 24.09.2014
o Cashier Training – 09.12.2013-11.12.2013
o Co-operation for Co-creation – 23.10.2013
o T24 3rd Stage Banking – 13.03.2013
o Coin Authentication – 08.10.2012
o Sales/ REFERRALS – 10.02.2012
o Prevention of Money Laundering – 09.06.2011
o Safety & Health at Work & Fire Safety – 07.04.2011
o T24 2nd Stage Group 4 – 05.04.2011
o Promotion, Operation & Card System – 27.04.2010
o Know, Choose & Promote Product – 22.02.2010
o Prevention of Money Laundering – 09.12.2009
o Work-Life Balance – 12.03.2009
o Health & Security at Work: European Framework – 12.11.2008
o Staff Performance Appraisal System – 05.02.2008
3. 3
o From pound to euro-Customer Service – 15.11.2007
o Euro Security – 05.07.2007
o On-Line System: Advanced Stage (Part B) – 20.06.2006
o New Card System (On-The-Job Training) – 22.03.2006
o On-Line System: Advanced Stage (Part A) – 14.03.2006
o Information Security Awareness Training – 14.12.2005
o Training Programme Sellers-Tellers – 14.06.2005
o Robbery – Prevention & Dealing Measures – 11.06.2004
o Introduction MS-Windows 2000 System – 25.02.2002
o Products – 01.07.1999
o SWIFT System – 24.03.1999
o Introduction to Euro – 14.12.1998
o Purchase of For. Cheques for Collection – 09.02.1998
o SWIFT System – 24.05.1994
o Telephone Skills – 26.04.1993
o FX & CIS – 20.11.1992
o The new appraisal system – 22.01.1992
EDUCATION
o 1987 - 1989 Straffordshire University , P. A. College – Larnaca
Higher Diploma in Business Studies - Pass
o 1984 - 1987 Saint George , High School (Lyceum) - Larnaca
LANGUAGES
o Greek Language (Native)
o English Language (Excellent User)
1989 G.C.E - O. LEVEL
KEY SKILLS AND COMPETENCIES
o Excellent communication and Customer facing skills.
o Commitment to career and career motivation.
o Teamwork and excellent relationships with colleagues.
o Accurate , responsible and obedient in all assigned duties.
o Keyboard skills.
o Great literacy and numeracy skills.
o Flexible regarding working hours.
o Dependable and truthful.
4. 4
o Planning, professional and correct preparation as well as good time
management skills.
o Comprehensive understanding of industry and regulatory laws and
regulations.
o Flexible regarding working hours.
o Productive and efficient under pressure and under difficult circumstances.
o High technical skills - able to use Word, Computer Managing Files and
Company financial support systems e.g. Temenos T24 banking and financial
software, Finesse, Bluepoint Bank software and card system.
VOLUNTEERWORK
o Member of Pancyprian Anticancer Community (Poreia Christodoulas).
o Member of Radiomarathonios Foundation.
PERSONAL INTERESTS
Traveling | Literature | Organizing Events
*REFERENCES
References are available upon request.