1. TREVOR PIERCEJONES
291 Farnboroughroad,Farnborough,Hampshire.gu148au
07761657166
PERSONAL SUMMARY
I am a veryfriendly,enthusiasticandoutgoingperson.Ialwaysstrive tohelpothersandam
determinedtonotgive upon any job,alwayscompletingtaskstoa highstandard. I have excellent
customerservice skillsgainedthroughexperience inavariety of roles,workingwithclientsor
dealingwithcustomers.Iamalsoexperiencedinsupervisingandmanagingsmall teams,creating
rotas, andassigningtaskstoindividuals.Ibringdifferentdimensionstothe workingenvironmentby
lookingfornewandalternate waysof completingtasksandimprovingthe workingenvironment. I
am a competentuserof Microsoftapplications.
PROFESSIONAL QUALIFICATIONS
* GNVQHealthandSafetyat Work Level 1
* NVQSecurityLevel 2
* SITOAdvance Professional SecuritySupervisorLevel 2
* IOSHManaging SafelyLevel 2
* NEBOSHManaging Safely
* SIA security0330 0143 5452 2322 expires16Oct 2014
* CertifiedsecuritysurveyorRiskassessor
* BTEC Level 5 Professional DiplomainSecurityManagement
* BTEC Level 3 Close ProtectionOperationsCourse
* FirstAidat Work
* DEFIB
* Net2 Securitysystems
* Site Guardsecuritysystems
* Site CCTV systemsnopublicspace

2. * ECDL
* Microsoftoffice &windows7& 8
* NVQLevel 2Customerservice
PROFESSIONAL CAREER
Everylife Technologies 16/10/2016 to date
BusinessDevelopmentconsultant
* Deliverexcellentcustomerservice,atall times.
* Make outgoingmarketingcalls.
* Take incomingcalls,dealingwithorderplacementandsolvinglogistical issues.
* Keepupto date withcurrentpromotionsandnew products.
* Maintainexcellentproductknowledge bycompletingextratraining.
* Be involvedandcontribute atteam meetings.
* Reportwriting,whennecessary.
* CRMinput.
* Sales-Iwork.
Chancellors 04/2015 – 13/10/2016
Call Centre Supervisor
* Managinga teamof 8 outboundagentsensuringchallengingcall targetsare met
AllbuildProducts 07/07/2014 – 03/2015
CustomerservicesTeamleader

3. * Deliverexcellentcustomerservice,atall times.
* Make outgoingmarketingcalls.
* Take incomingcalls,dealingwithorderplacementandsolvinglogistical issues.
* Keepupto date withcurrentpromotionsandnew products.
* Maintainexcellentproductknowledge bycompletingextratraining.
* Be involvedandcontribute atteammeetings.
* Reportwriting,whennecessary.
* CRMinput.
* Sales-Iwork.
* Businessdevelopmentoutgoingcallsof 50 day
* placingonover15 ordersday
* Tryingto winup-sellscrosssalesoneveryorder
* Chasingsuppliersforcustomers
* leadingteamof 3
* Planningsalesplanforthe week,monthandyear
* Settingtargetsforthe salesteam
* RFL: Wentfor a betteropportunitythatfell through
FullersCatering 21/04/2014 – 10/10/2016
Bar tenderdutysupervisor
* Deliverexcellentcustomerservice,atall times.
* Serve andpresentbeverages,quicklyandefficiently,meetingourstandards.
* Assistinkeepingthe bar,front-of-houseandtoiletscleanandtidy,atall times.

4. * Keepup to date withcurrentpromotionsandnew products.
* Make customersaware of offersonour greatfoodand drinkrange.
* Speaktocustomersto ensure thattheyare satisfiedwiththeirmeals.
* Maintainpersonal knowledgebycompletingin-housetrainingandworkbooks.
* Alwaysadhere toall companypoliciesandproceduresandlicensinglaws.
* Be involvedandcontribute atteammeetings.
* Carry outinstructionsgivenbythe managementteamandheadoffice.
WilsonJames 30/09/2011 - 09/04/2014
SecurityOfficer/LeadingOfficer
* Respondeffectivelyandefficientlytoalarms.
* Assistthe SecurityManagerinensuringthe PostRoomismannedandoperatedto the required
standards.
* Ensure compliance withkeycontrol procedures.
* Ensure patrolsandlockdownsare carriedout effectivelyandefficiently.
* Assistthe LeadingOfficerinthe preparationof weeklyandmonthendreports.
* Ensure that CCTV monitoringisconductedandproceduresare adheredto.
* Ensure that Receptionismannedatrequiredtimes,answeringtelephonesandrespondingtoe-
mails.
* Ensure H&S proceduresare adheredtoand all incidentsreported.
* Liaise withSABMillerstaff,visitorsandcontractors.
* Reportwriting,whennecessary.
* RFL: Redundancydue tolossof contract
ShieldGuarding 03/01/2009 - 26/09/2011

5. SecurityOfficer/ControllerSupervisor
* Respondeffectivelyandefficientlytoalarms.
* Ensure compliance withkeycontrol procedures.
* Ensure patrolsandlockdownsare carriedout effectivelyandefficiently.
* Assistthe LeadingOfficerinthe preparationof weekly andmonthendreports.
* Ensure that CCTV monitoringisconductedandproceduresare adheredto.
* Ensure that Receptionismannedatrequiredtimes,answeringtelephonesandrespondingtoe-
mails.
* Ensure H&S proceduresare adheredtoand all incidentsreported.
* Liaise withstaff,visitorsandcontractors.Reportwriting,whennecessary.
* RFL: Redundancyassite closeddown
Close ProtectionandDriverforthe Kingof Jordanand familyinthe UK 05/01/2007 -
15/12/2009 (Part Time Casual)
Due to privacyagreements,detailsof thisjobmaynotbe disclosed.
RFL: Companychangedhands
AegissecuritysouthforCo-opretail 05/12/2007 - 21/12/2008
Mobile SupportOfficer/AreaSupervisor
* Respondeffectivelyandefficientlytoalarms.
* Ensure compliance withkeycontrol procedures.
* Ensure patrolsandlockdownsare carriedout effectivelyandefficiently.
* Assistinthe preparationof weeklyandmonthendreports.

6. * Ensure that CCTV monitoringisconductedandproceduresare adheredto.
* Ensure H&S proceduresare adheredtoand all incidentsreported.
* Liaise withstaff,visitorsandcontractors.
* Rota andstaff placements.
* Coveringsecuritysupportfor125 shopsinthe southeast.
* RFL: Companycloseddown
1st BattalionRoyal WelshFusiliersBritishArmy 03/04/2001 - 03/12/2007
InfantrySolider/Lance Corporal
* Leadingafour-manfire teamto make sure theyworkas an effectiveunitandthateveryone has
the skillsrequired.
* Operationof weaponsandequipmentingroundcombatoperations.
* Operatingandmaintainingweapons,suchasrifles,machine guns,mortars,andhandgrenades.
* Locating,constructing,andcamouflaginginfantrypositionsandequipment.
* Evaluatingterrainandrecordingtopographical information.
* Operatingandmaintainingfieldcommunicationsequipment.
* Assessingthe needforanddirectingsupportingfire.
* Placingexplosivesandperformingminesweepingactivitiesonland.
* Participatinginbasicreconnaissance operations.
* UndercoverplainclothesoperatorNorthernIreland.
* QualifiedPhysical traininginstructor,Mortarfire controller,andsmall armsinstructor.
Bar Tender/BarSupervisor Bourne leisure BlackRockSands 2000- 2001
Bar Tender/assistantmanager AustraliaInn 1998 -2001

7. EDUCATION AND TRAINING
Ysgol Eifionydd PorthmadogSchool 1992 to 1996
* GCSE: EnglishC,EnglishLitC, Physical EducationB,GeographyC,MathematicsD, Science D,
HistoryB, WelshLanguage D,
* College Menai Bangor1996 to 2000
* NVQS:SportsRecreationandLeisure Level1,CommunicationSkillsLevel 2,SportsScience Level
2,
* A Level:EnglishLitC,HistoryC