The document is a resume for Manikanta Kodi summarizing his professional experience. It states that he has 2.2 years of experience working as a Software Engineer at UNISYS GLOBAL SERVICES in Bangalore, India. His role involves developing and administering ServiceNow, including modules like incident management, change management, and problem management. He also has experience configuring email notifications and providing support during testing and deployment.

1.  : Mani.neta15@gmail.com MANIKANTA KODI
 : +91 – 8970150382
OBJECTIVE:
Seeking a challenging & rewarding opportunity with an organization of repute which recognizes/utilizes my true
potential while nurturing my analytical & technical skills
SUMMARY:
 Having 2.2 years of IT and Service-Now experience.
 Played a Vital role as a Developer and as an Admin.
 Worked on Major modules like Problem Management, Incident Management, Change Management etc.,
 Worked on the Email Notifications.
 Provided support during the UAT process and post production deployment.
 Excellent interpersonal skill as well as ability to work effectively within the team and client.
PROFESSIONAL EXPERIENCE:
 Currently, working as Software Engineer for UNISYS GLOBAL SERVICES, Bangalore since July 2013 to till date.
TECHNICAL SKILLS:
 C, SQL
 JavaScript
 Service-Now
 Catia V5
ACADEMICS:
 Completed B.Tech in Mechanical Engineering from Nalla Narsimha Reddy Engineering College, JNTUH
University in 2013 with 72%.
 Completed XII in 2009 from Board Of Intermediate Education with 83%.
 Completed X in 2007 from Secondary School Certificate (AP Board) with 74%.
ACHIEVEMENTS:
 Our team has got the “Team Recognition Award” for meeting the client expectations and on time delivery of
the releases.

2. WORK EXPERIENCE:
Projects: SI Services, PACS
Technology: Service-Now
Roles: Developer, Administrator
 Service Now offers on-demand IT service management. This software as a service (SaaS) platform contains a
number of modular applications that can vary by instance and user.
 Employees use Service Now to request IT business services, such as reporting a service interruption or
ordering a computer.
Have extensive working knowledge in major modules like,
 Infrastructure Service Request
 Change Management
 Incident Management
 Problem Management
 My Notifications
Responsibilities:
 I handle the responsibilities of a Service Now developer to contribute design & development of Service-
Now.
 Daily/weekly calls with client, Gathering/Documenting requirement from client, providing the estimate,
level of efforts based on the requirements.
 Developing and configuring Business Rules, Script Includes, UI Policies, Catalog Client Scripts and Client
Scripts, etc.
 Configuring Email Notifications.
 Creating Users, Groups, and Roles necessary for the access.
 Designing new Workflows and modifying the existing workflows according to new requirements.
 Creating custom Tables, Fields and configuring Access Controls over them.
 Configuring Data Sources, Import Sets, SLAs.
 Enhancing the Service-Now functionality by customized JavaScript code to support the new business needs.
 Deployment checklist and test case document preparation.
 Performing unit testing and integration testing with other developers for the cross stream development
projects.

3.  Following the GREP process to develop and deploy the code in development to production environments.
 Incorporating the coding standards and best practices in the implementation.
 Deploying the developed code to UAT/Production instances using Update Sets.
 Providing support during the UAT process and post production deployment.
 Root Cause Analysis for the incidents and interruptions in process flow and applying fix for the same within
the SLA duration.
 Working on live production servers on daily basis.
 Ability to work in groups as well as independently with minimal supervision.
 Proactively working on the issues and getting it resolved ASAP such that there is no impact to the users.
 Excellent interpersonal skill as well as ability to work effectively within the team and client.
Declaration:
I hereby declare that all the above information furnished about me is true to the best of my
knowledge and belief.
Place: Manikanta Kodi
Date: